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MetLife / too long to settle claim, no return calls

MO, United States Review updated:

Apartment burgularized June 16th - nothing but run around since that time - two different agents a local Az agent and still no settlement nor response - not only that you have to do your own research and document gathering and of course continue to pay your monthly payment on time - so now I know what I'm getting for that payment - what can be done and how can this be settled speedier - not a fair practice if you are paying your premiums on time for 2 yrs

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  • Ka
      Oct 29, 2011

    I. Had my apartment burglarized July 2011. I immediately had police come who made a report, took pictures, and fingerprinted the place. Per metlifes request I filled out a loss statement and had it notarized. After sending that to them they set out a private investigator who taped what happened, asked very personal questions about finances, etc. The woman took pictures and asked where I got my things, , , who, , , where and how I got my stolen items. I felt so invaded like I was a criminal. Weeks went by...no response. Then I get a letter from their attorney Richard knapp requesting me to come to his office and be put under oath...and they just grinder me on the same things. Again I was felt to be some kind of a criminal. Now they want phone records...bank statements, etc. It still isn't over, waiting to receive more ppwk, horrible company, I had a substantial amount of items meaning lots of jewelry and electronics...who keeps receipts for things acquired 16 years ago? They even want to telephone my ex husband about my wedding ring that was stolen, and my mother, who has given me lots of jewelry over the years. I am so fed up and stressed out over this and very disgusted in the way they are treating me. They never call back...I think I actually spoke with the adjuster once during all of this. The investigator is a pit bull of a woman and the attorney has a horrible reputation of beating down his clients like they want you to give up...anyone else have this problem with them? I have never filed a claim with them...and I also have them for my car insurance. I don't have an attorney but if they deny this claim I will be forced to fight them. This a horrible experience and would never recommend them to my worst enemy (but I don't have any)! Thanks for listening

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