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Megabus / driver left passengers stranded at a freeway rest stop

1 United States

My teenaged daughter boarded a Megabus from Boston to New York City last week (11/10). A couple of hours into the 4 hour ride the bus driver said she was about to exceed her driving hours and was going to leave passengers at a gas station in the Bronx. She told them to call ubers or cabs.. Once they arrived at the gas station, the driver said a new driver had been called but after an hour none had arrived and my daughter had to set up an uber account and get a ride into NYC. $10 megabus ride, $25 pool uber, but worse than the cost--it was an anxiety producing and scary situation for passengers who understandably had counted on arriving at their destination without having to come up with a plan B. It took Megabus several days to even respond to our complaint. They offered a $2.50 voucher for a future ride and the tone of their response seemed more defensive than concerned. Fine another way to travel if possible. This is not a dependable service. (AFLY5UA was the passenger number)

Nov 15, 2016

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