Meaningful Beauty
reviews and complaints

Product makes my skin red. I cancelled my order and no one told me to send back the product or I would be charged $60 more dollars. Bait and switch. They don't tell you everything up front.

Nothing but a Rip-OFF. I ordered from the TV infomercial after watching it several times and looking at in online. I was calling to order the trail of $39.99. The customer service lady that took my order talked me into ordering their two more popular items along with it because they would actually be what would help me with my age spots and dark circles, and puffiness under my eyes. When the products were not helping me with these main issues I e-mailed them and found out none of their products do that and by ordering those two extra items I was in the 60 day trial with a much larger amount billed to me. I complained on the phone and through my e-mail several times and was told to keep trying the product till my 90 days were almost over before returning it. They gave me a date in which it should be returned by and I made sure it was returned before that, THANK GOD because if I would have waited till the date they gave me I would have been too late. They hadn't refunded my money after 4 weeks so I emailed them again and was told my product was returned past the 60 days window. I went to my checking account to see which day in fact that they took the money for it and it said 3-13-11 - I mailed it back through ASPS with a delivery confirmation on 5-12-11 - and they received it 5-13-11 - exactly 60 days. I called them about it and the customer service gentlemen was so rude that I was surprised and didn't remember his name because he said fine we will refund your money and hung up on me. I emailed them again about this with proof of when I ordered it - when I returned it and when they got it back and I received an email today saying they were refunding my money but keeping the S&H charge of $9.99 - but when you order the 90 Day system it's free S&H - but when you return it then they charge you for something you didn't have to pay for when ordering it. They have to get their money somehow - Just think of all the people out there that don't return their orders because they don't want to go through what we have all gone through.

The 20 year old that wrote a nasty remark about ordering items from TV is stupid - you can tell her age - she's right to a certain degree there are a lot of scams out there but I have also ordered many things from TV or ads that were well worth my time and money. But this is pure and simple a SCAM

I order my meaningful beauty kit at $39.99 plus s&h. I got the product and it was fine. Once I got it I created an online account and change my next order. I was supposed to get 3 items at $25 each but I couple of days into getting my shipment I wanted to confirm the date and the order but I was never able to get on my account. I called costumer service and they where able to see my account at first and told me that they didn't see any changes and that I was going to get the big kit for $149. I ask them to change it because I didn't want to pay for products I still had at home and they started with their bs that something was happening to the computer and that they couldn't see my account and that I had to call back. I had to end up cancelling my credit card. Very bad experience with them.:(

Product does not work... sub-standard. Save your $$$, time and aggravation, b/c this only gets more expensive as you go along. They continue to charge your credit card every couple of months. Dispute through PayPal and your credit card company. Initial price is a come-on. RETURNS and REFUNDS TAKE FOREVER! I have been waiting 3-4 months for resolution. They are continuing to send me a statement even though I sent the product back. I am to the point of submitting a complaint to the Better Business Bureau.

I was a Meaningful Beauty for 2+ years and was satisfied with their products. When I received my Feb. shipt. earlier this year, the 3 small bottles of cleanser were all cracked and the product had oozed out. I sent an email to customer service and received a timely response. They would replace the product. However, what they neglected to say was that I would be billed for the replacement. I started seeing small charges against my CC so, once again, I questioned these charges via email. I was then told that I was being billed for the replacement and credit would be issued for the original damaged products. I was checking my CC account for the credit. After waiting 6 wks.. I called their CS dept and was told that credit had been issued to my acct. Another 2 weeks after that with still no credit appearing on my CC., I called again and was told the same thing, that credit had been issued. I spoke with a CSR and a supervisor. I was told that they would need copies of my CC statements to confirm that what I was saying was true. ARE YOU SERIOUS! Long story short, I finally got the credit (in approx. 10 weeks time). About mid-May, I hadn't rec. that shpt. so I went online to check when it had shipped. Lo & behold, my acct was de-activated. The reason: too many complaints on my account...There were 2 - one when I reported the damaged product and one when I hassled them about the credit due me. They call this customer service...It's a JOKE! I'M DONE WITH THEM.

1) Cindy Crawford's Meaningful Beauty skin care line does not do for the skin what their infomercials claim they do. Their products are no better than drug store skin care products. 2) They claim they are shipping a "90-day supply" when, in fact, it's nowhere near a 90-day supply of skin care products. I believe that's just a scam to get you to call and order more product until your next "90-day supply" arrives. DON'T GO THERE.

I should have done my research before I ordered this product. After I saw the number of complaints I called them back and tried to cancel the order I JUST placed hours before. The lady told me I had to wait until I got the package in the mail to cancel the order, even though they hadn't even shipped it yet! I told her I didn't want to have to deal with returning a package (and getting proof I returned it, per her suggestion) and it didn't make sense that they would even ship out a product they KNEW I didn't want! She just said there was nothing she could do. Total ###. This company is ridiculous. I only hope I am able to cancel my order before they keep charging my card like they did to so many of you...

I've just sent an email to customer service about this and I would like it resolved asap. On Feb. 13, 2011 I ordered my first shipment of this makeup and $45.94 was charged to my credit card. My credit card has been charged again for $47.94 on Mar. 22nd. That needs to be removed and I do not want anymore charges charged to this card again. Please see that this matter gets resolved asap.

Meaningful Beauty products, endorsed by Cindy Crawford, are terrific skin products that really work, but the only way you can purchse them is to become a member in the Gunthy-Renkor family, which means that they ship you a certain amount of product (always too much)every 90 days. They say it's easy to postpone orders or customize, but don't believe them. They admit that their website doesn't properly accept customized orders (I tried twice) and their phone hold lines frequently exceed 15 minutes. They also ship earlier than they say, so if you call a week or 2 before their ship date, you've called too late to change. Then, if you need to return the order because they shipped too early, you are responsible for the return shipping. Once again, great product, but not worth the trouble. There are many other products that you can buy as you need, that are way easier to purchase.

I ordered online after seeing their commerical(like everyone)then did some research on the product. I found a lot more bad than good about using Meaningful Beauty. I used it followed the directions. My face was burning within minutes. The next morning my face was red and hurt. My face also broke out bad. After using the eye flit stuff they burned and watered bad. I had to wash my face to make the burning stop. I would NOT have anyone try this product ever! I even tried calling them and could never get thru to talk to anyone.

I was on hold for over five minutes after calling their customer service number to cancel a standing order, never did get to talk to anyone.

Also, the bottles were easily broken in shipment and the product is not the quality I expected.

The night cream smells rancid and causes my skin to sting and become red and itchy.

I have tried the online customer service, but, have not had any response yet.

I would advise women not to fall for this scam, and do not give them your credit card number.

Could someone get a response from Cindy Crawford herself on this terrible company?

In November 2010 I purchased the 30 day trial starter kit of Meaningful Beauty products to try out. I used the product for 2 weeks but did not feel that it lived up to all the hype so I returned the 30 day kit which I paid $39.95 via USPS and paid for delivery confirmation. Their “policy” is, if for any reason you're not completely satisfied, just return the containers within 60 days of receipt and you'll get a full refund of the purchase price (minus shipping and handling costs). I also called them on 12/26/10 and told them I did NOT want anymore shipments and the customer “service” lady told me I “she took care of it” and I “wouldn’t be charged anything else.” Four days later, I receive another box of Meaningful Beauty products which I refused. I marked on the package “REFUSED – ACCOUNT CLOSED – DID NOT ORDER” and promptly put it back in my mailbox on 12/31/2010.

A charge was then placed on my AMEX Blue credit card of for which I do not possess any of their products!

I called Meaningful Beauty on 3/3 to request my refund on all my money but the not so helpful and rather rude customer service person (named Jeremy, Employee ID 2231265) told me they never got the shipment returned to them and that he had not intensions of refunding my money.

After researching more about Meaningful Beauty, I discovered that this “situation” is a common practice for them. Over and over they “claim” to have “never received” the returned shipment. This is consumer FRAUD and I wish file a formal complaint for the $173.78 that was charged to my credit card.

All they do is lie to get your money. Your first shipment comes with a 90-day supply even though they tell you that you are getting a 30-day sample kit. The invoice very clearly states that you will be billed 3 times for your first shipment. Even though Customer Service lied, I figured I would just use the products but cancel any further shipments. For the last 2 months, I've had payments taken directly from my checking account even though I CANCELLED! Now I'm having to open a new checking account and moving all of my transactions to a credit union because of this ridiculous set up. DO NOT SIGN UP FOR THIS, YOU'LL NEVER GET THEM TO STOP BILLING YOU!

Linda Collins, Phoenix, AZ

In july of 2009 i saw an informercial for meaningful beauty and I oredered it, I am a single Mom and decided I could not afford this so I spoke with a lady who told me she would keep my account on an open status for 6mths so if I awanted to come back I could get the (promo price).I heard nothing else. In Feb, 2010 I moved due to 2 family emergencies. On April 21st 2010 I called (MB) customer service and I spoke with a young man because I had recieved a bill from your company for $106.00 I told the man that I didn't recieve this nor did I order it (i cancelled in 2009) so I was not going to pay. He told me that he would do a return and I would not recieve any more bills...In February of 2011 I recieved a bill from your collection agency saying that I owe $106.00 and so I have been in contact with (MB) and have been told several different things . I do not owe this money to you and its on my credit report .And I cant get in touch with anyone including but not limited to (Cindy Crawford, OPrah Winfrey), 7 on your side and the BBB have been contacted because this is terrible that me (the little fish) has to fight like mad to get this all cleared up . I might add that 1 of your many reps I have spoken with told me that someone from billing would get back to me and they would straighten all of this up... None of this has happened ...In good faith I trusted you as a company! I will keep on until someone sees my story and helps me take care of this matter..I was told that my account was not closed out correctly and this should have never went to collections and my account balance should have been ZERO .. This is your fault (MB) I am very disappointed in you as a company and I would never promote your company I would urge people to be very carefull and really think about !. I was told today 3.21.2011 that since its in collections I would have to take it up with the agency... How fair is that, Who does that to people and Why? How can Cindy Crawford promote her product and how does (MB) get away with treating people in this manner ? Does Cindy Crawford really care about the little people like me or.Does she care how I am treated by the people who work for her? This is an injustice ...

In November 2010 I purchased the 30 day trial starter kit of Meaningful Beauty products to try out. I used the product for 2 weeks but did not feel that it lived up to all the hype so I returned the 30 day kit which I paid $39.95 via USPS and paid for delivery confirmation. Their “policy” is, if for any reason you're not completely satisfied, just return the containers within 60 days of receipt and you'll get a full refund of the purchase price (minus shipping and handling costs). I also called them on 12/26/10 and told them I did NOT want anymore shipments and the customer “service” lady told me I “she took care of it” and I “wouldn’t be charged anything else.” Four days later, I receive another box of Meaningful Beauty products which I refused. I marked on the package “REFUSED – ACCOUNT CLOSED – DID NOT ORDER” and promptly put it back in my mailbox on 12/31/2010.
A charge was then placed on my AMEX Blue credit card of for which I do not possess any of their products!
I called Meaningful Beauty on 3/3 to request my refund on all my money but the not so helpful and rather rude customer service person (named Jeremy, Employee ID 2231265) told me they never got the shipment returned to them and that he had not intensions of refunding my money.
After researching more about Meaningful Beauty, I discovered that this “situation” is a common practice for them. Over and over they “claim” to have “never received” the returned shipment. This is consumer FRAUD and I wish file a formal complaint for the $173.78 that was charged to my credit card.
Filed BBB Complaint. Here’s the link if you’ve been scammed too:
http://www.la.bbb.org/Business-Report/Meaningful-Beauty-100010281

When I first started with Meaningful Beauty I told the operator that using my credit card would be a "one time only" thing to order their trial package. And I also told them not to send me anything unless I ordered the product and I would be sending them a check for those purchases. The operator told me "no problem" and that it would be stated on my account.
In October 2010 Meaningful Beauty of Des Moines, IA sent an unauthorized package to me. I sent it back, through the Post Office, unopened and "Return to Sender" refused. In November 2010 they sent me a bill. I called and spoke to an operator who informed me returns take a while to get back and be processed and they would note that I called on my account. I told the operator "do not" send me anymore packages! This customer relationship is no more.
In December 2010 they sent yet another bill and this time I sent a letter to Bruce Greenwood, in accounting, explaining my situation and never heard back from him or anybody for that matter. Also during December they sent another unauthorized package in the mail! I sent it back through the Post Office unopened and REFUSED!
Now it is January 2011 and I receive yet another bill. I've contacted the BBB and anyone else who will listen. What is a person supposed to do? What kind of a scam are they running?

Ordered Meaningful Beauty and product burned my face. Spoke with a represenative who cancelled my account and told me to ship back order. In the meantime, I was shipped another order and charged again. I send both orders back and had not
received my refund yet. Called again and was told it could take over 6 weeks to process my refund even though they had
received the product. I sent registered mail. In the meantime, I was charged again! When I called once again, I was informed that even though I cancelled my account, they will continue to take money until the return is processed. 6 weeks.

Cindy Crawford should be ashamed to put her name on this product. SCAM - SCAM- SCAM-

I was taken in by the promotions and testimonials. I did not want to get suckered into some kind of membership -- s0 I really scrutinized the website. No where did I see their statement that I was agreeing to continually getting products and having my credit card charged. I've been dealing with them for 2 weeks to get my money back. I've tracked the product that I returned by USPS and have delivery confirmation, but they've told me it will take 4-6 weeks to process the return and refund my money. My main question is why this company has an A+ rating with the Better Business Bureau if their business practices are so shoddy. The answer is that no one has filed a complaint with the BBB -- the complaints that are registered such as on this site -- go nowhere. I am in the process of filing an official complaint with the BBB in Des Moines -- I not only want my money refunded, but also shipping charges and I believe their marketing and website need to indicate clearly what people are getting into when they release their credit card information to this company. It would help if some of you also took the time to complain to the BBB.