RoseSkinCo
reviews and complaints

I received my product in about a month. It was well packaged and came with good directions. I received emails checking my package arrived. When I confused the companies and said I didn't receive it they sent a very polite letter with details of rhe arrival and suggestions on how to find my package. I realized my mistake and sent an apology and received a very nice letter in return. Now let's see if rhe product works!

This is my 3rd time ordering from Rose Skin Co. This time, I ordered their lotion and facial wash. It complements my skin really well. I am so happy with my purchase! They are also very excellent in answering my inquiries, especially with the shipping. I am used to the delays now but they are very responsive and they do make follow-ups so it made me really trust this company all the more. Thanks to the Rose Skin Co team!

This is really awesome for a site, that i am totally no excuse to not giving them a Reviews. Five thousands times for star. When i have a trauma for ordering online, this roseskinco really a responsive site and they really making sure that the customer will satisfied with the product that they bought. And they really helpful, and they are willing to answer all of my questions. Thank you so much. I will probably order again.

RoseSkin Co is so easy to do business with. i received my first laser hair removal and loved it for a few weeks. it stopped working but once we troubleshot the device it was determined to be not working properly. They sent me another one that i received yesterday and is working as it should. If you are having issues with whether to buy or not please don't be afraid. it is worth the money and the customer service is super helpful if you ever need it.

I haven't used the product yet, but let me tell you about how awesome they are. The fist time they sent me my order, I never received it so I reached out to them. They helped me throughout the whole process of guiding me to the right direction to sending me a brand new package as a replacement for the one I never received. They we soooo nice and showed me great hospitality. I am so satisfied with their customer service. RoseSkinCo, you guys are the bomb!

Great company, great customer service was able to answer all my questions very quickly. I did order lumi hair removal, and I love it. I have laser hair removal treatment that I paid way to much for and this product does the same I never had treatment on my legs before, this is why I got it. And I get hair growth back from the next day when I shave. I was lumi after I shaved my legs and amazing I did not see regrowth for 3 days so it works great. I highly recommend

Ordered a Lumi only to find out it was on back order much like everyone elses experience but then when mine did finally arrive 1 month later its defective. Doesnt even turn on. Super disappointed. I did try emailing once to inquire about when product would finally arrive and received no reply. Now Ive emailed about the broken product and heard no reply there either. My experience with them has been awful overall, surprised by any reviews that claim them to be responsive to issues.

I accidentally ordered the wrong device, sent an email and within the same day they had gotten back to me with proper steps to order the right device. Even after we cleared the issue they still made it a point to check back in with me to let me know the location of my device. The issue was resolved but they still took the extra step to lmk the correct device was in transit to me. I received my Lumi and I love it!Truly appreciate the awesome customer service from the shipping representatives ?

Received my IPL Lumi a little over a month ago I believe, but I didnt get the exfoliating glove that was free with my purchase. Not a big deal to me, but I went ahead and reached out to their customer service to see if I could have it shipped over. Even though I didnt have the original box it shipped in, they still sent it anyways! I personally love their customer service, AND their products. The Lumi is great and Im already seeing promising results! I highly recommend this company. They are true to their word and the products they sell. 100% recommend.

So, I'm gonna copy some of the email I sent, because I'm lazy. Here's that: 'I really appreciate the occasional checkups on my order. The most I see other companies do is send out generic scripts with the details of your order. You on the other hand, are either a really good a.i., or you're a genuine person who seems to maybe enjoy their work and that's really nice to experience. Thank you for making my experience as a costumer a grand one!' The customer service rep that was checking up on me was very nice and very consistent with updates and check-ins regarding my order. It was really good customer service.

I just received my hair removal product and started using it so not sure how it's working but...they have the BEST costumer service I have come across in YEARS! The first one said it was delivered, it wasn't anywhere on my property which seems to be the norm on deliveries lately. But they shipped out another and kept in touch for another 2 weeks. So in that alone I'm very impressed! We need to get back to exactly what this company is doing, good old fashioned business practices. If this item ends up being a failure, I'd be ok with paying for the great service! But I hope it works so I can recommend it to all my friends! America.. you could learn a few things here... Good service, good product Good price. Holly S. Bristol, WI USA

Great device! Great customer care service! My RoseSkinCo IPL laser device stopped working after around 2.5 months of usage. Although I could see a great reduction in my arms' and legs' hair growth till then. I simply filed a complain against failure of the device via email. The customer care team replied me at soonest and assured me of a replacement. One of the executives, Jennifer B, also kept me updated regarding delivery of the replaced device. Finally, I received my device within a week. I will be continuing with my treatment now. Overall, its a great device, a value for time and money. The customer care executives are polite and quick in action. I would recommend this product to every lady I know who needs to get rid of her body hair forever.

I haven't used the product yet, just recieved it though. Was definitely skeptical of this company because there wasn't a lot of reviews and to make matters worse it was coming from China, which is fine but like the tracking info was in Chinese and then even after translating it, it still wouldn't give me an update of the whereabouts of my package so that for sure made me even more skeptical. I decided to reach out though and was plesantly surprised when I had a very friendly and helpful person respond to be rather quickly. Even after me not replying, she reached out to me again to see if everything was okay, how I was liking the product and if I needed any additional help. Customer service was great, I wouldd give them 5 stars but I havent used the product yet, but I'm pretty hopeful I will see results. If I can update I will.

My daughter used this product as per the directions. A few days later hundreds of small 1st degree burns covered her entire legs, her arms and her body where the laser was applied. We have contacted the company and nothing has been resolved. My daughter went to the emergency room and then to a dermatologist. The dermatologist informed her that IPL lasers are dangerous for people with melanin in their skin(Black People). She has to be on two different medications to heal the burns and subsequent sores. She experiences pain when she showers or gets dressed. She was told she that the scars MIGHT begin to fade in 6 months. My daughter is a very active, vibrant, beautiful 25 year old and this is traumatizing for her. She looks like the victim of a ritualistic scarring. The company is blaming the victim. Saying that she did not use the correct intensity. She began at the lowest - as recommended. What they did not say is that this product harms black and brown skin.

Ordered the Silky Smooth+ Routine (Lumi + 4D + 2 Gloves + Lotion) - Rose Gold. But only received the Lumi + 2 Gloves + Lotion. We immediately emailed (numerous emails) them with photo evidence of what was received in parcel and even tried calling them but to no avail. They don't reply on emails. Someone stuffed up and I would like it rectified as soon as possible.

ORDER #252487

YunExpress tracking number: YT2331021266001847

Please see above details, I spent £140 on the Lumi hair remover that was ordered on the 05/11/23. This was never received I have sent numerous emailed and was told this was being escalated to the shipping team on the 30/11/23. I am still waiting for the findings but have heard nothing! I feel the way I have been treated is terrible and I have been out of pocket for 2 months now and in the current climate and the festive period has this harder than ever! I am very unhappy with my time wasted on chasing my own money

My order hasn't been delivered it's stuck in greenwood Indiana and I paid 189.00 for it I'm been waiting for it and its Aug 18th. Not getting any resolution from the company very poor business to order from. I want a full refund! I ordered it on July 30 and its not here and its August 18th where is my product? Pls call me at [protected]. I want my money back. Order number US90256.

I called the company for a label to get I was burned Everytime I used it I was only given half my money back which have not seen on my card in months I want a full refund they told me to give it to someone else which I will not do I just want to return for refund and sent a prepaid label because it is defective

Company offers a 90-day return on their products. I purchased a product from them (a laser hair removal device) that did not work at all, but when I reached out to them saying I wanted to return it, they wouldn't give me any help or instructions on how to return it. When I reached out to them again, they said it was too late, as I was no longer in the 90-day return window. This is unfair and unethical.

Ordered at home laser hair remover on march 6th, received item on march 17th. I was able to use the item 1 time before the button broke. Reached out to company on around march 20th with a second attempt on march 22nd. Was told on march 26th that my issue was escalated to another dept. On march 29th they deemed the product defective. On march 31st i was told that they were escalating the issue to yet another dept with no information on when i will receive a refund. It has been almost 2 weeks with 0 resolution except that it keeps getting transferred to different departments.