Paula's Choice’s earns a 1.0-star rating from 0 reviews and 3 complaints, showing that the majority of skincare enthusiasts are dissatisfied with their products.
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Disappointing Customer Service Experience with Paula's Choice
Paula's Choice, let me tell you, their customer service is basically non-existent. It's a real bummer, you know? You wait for weeks, just hoping that your order will finally arrive, and when you try to reach out to their customer service, crickets. No response whatsoever. Can you believe it? I've been a loyal customer for years, spending a boatload of cash on their products. It's absolutely mind-boggling!
Disappointing Experience: Overpriced Shipping, Terrible Customer Service, and Lackluster Ingredients
I recently shelled out a hefty $25 for overnight shipping on a massive $300+ order from Paula's Choice. Boy, was I in for a disappointment! The delivery took forever to arrive, making me question the effectiveness of their so-called "overnight" service. Seriously, what a letdown!
Now, let's talk about their customer service. It's an absolute joke! I tried reaching out to them through their live chat feature, but guess what? It didn't work! Talk about frustration. And don't even get me started on their telephone service. It's as useless as a broken pencil. I couldn't get through to a real person no matter how hard I tried. What a waste of time!
To add insult to injury, I discovered that the ingredients used in Paula's Choice products can be found in other, more affordable brands that work just as well. Why pay a premium for something that you can get for a fraction of the price elsewhere? It's mind-boggling!
All in all, I must say that I find Paula's Choice completely useless as a brand. Their overpriced shipping, non-existent customer service, and lack of unique ingredients make me question their value. Save your hard-earned money and explore other options that offer the same results without breaking the bank. Trust me, you won't be missing out on anything special with Paula's Choice.
Warning: Disappointing Service and Deceptive Practices at Paula's Choice
I recently made a purchase on 11/14/21 from Paula's Choice website, and I must say, I am quite disappointed with the service. It has been quite some time now, and I still haven't received my jacket. The only communication I have received from them was an email informing me that my item has been shipped. However, I have received this same email not once, not twice, but three times, and yet, no sign of my jacket.
To make matters worse, each time I checked the tracking number provided in these emails, it turns out that it is not registered with the USPS. This is highly frustrating and makes me question the legitimacy of this company. It seems like they are not being honest with their customers, and that is not something I appreciate.
I feel compelled to warn other potential buyers to be cautious when dealing with Paula's Choice. It appears that they may not be a trustworthy company, and I would hate for others to fall victim to their deceptive practices. It is important to be aware and do thorough research before making any purchases from them.
In conclusion, my experience with Paula's Choice has been nothing short of disappointing. I have yet to receive my jacket despite multiple emails claiming it has been shipped. The tracking numbers provided do not seem to exist, which raises concerns about the legitimacy of this company. I strongly advise others to exercise caution and consider alternative options when making their skincare purchases.
Is Paula's Choice Legit?
Paula's Choice earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
The age of Paula's Choice's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Paulaschoice.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Paulaschoice.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Paula's Choice as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Paula's Choice have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
The Paula's Choice website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.
We looked up Paula's Choice and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Paulaschoice.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Overview of Paula's Choice complaint handling
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Paula's Choice Contacts
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Paula's Choice phone numbers+1 (800) 831-4088+1 (800) 831-4088Click up if you have successfully reached Paula's Choice by calling +1 (800) 831-4088 phone number 0 0 users reported that they have successfully reached Paula's Choice by calling +1 (800) 831-4088 phone number Click down if you have unsuccessfully reached Paula's Choice by calling +1 (800) 831-4088 phone number 0 0 users reported that they have UNsuccessfully reached Paula's Choice by calling +1 (800) 831-4088 phone number
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Paula's Choice emailscustserv@paulaschoice.com96%Confidence score: 96%Support
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Paula's Choice social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 17, 2025
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