Paula's Choice
Paula's Choice Customer Service Phone, Email, Contacts

Paula's Choice
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3.3 14 Reviews 3 Complaints
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Paula's Choice reviews 14

12:00 am EDT

Paula's Choice A Trusted Choice for Radiant Skin

If you're seeking a skincare brand that delivers on its promises, Paula's Choice is a trusted choice for achieving radiant and healthy skin. With a 4-star rating from satisfied customers, Paula's Choice stands out for its commitment to quality and effectiveness. Customers praise the fast shipping, well-packaged products, and unscented options for sensitive skin. The easy return process adds to the positive experience, making it a brand highly recommended by those who have tried it. Discover the magic of Paula's Choice for yourself and unlock the secret to glowing, healthy skin.

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2:16 pm EDT
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Paula's Choice Paula's Choice: Overpriced and Overrated - Find Better Skincare Alternatives

Paula's Choice, oh boy, where do I even start? Let me tell you, this brand is packed with all sorts of nasty harmful ingredients. It's unbelievable! And what's even more unbelievable is the audacity they have to charge such outrageous prices. I mean, seriously? Who do they think they are?

Not only that, but they also make it nearly impossible for regular folks like you and me to get our hands on their products. They keep them locked away on their own website and in these so-called "exclusive" stores. It's like they don't want us to have nice skin or something.

But let me tell you a little secret, my friend. There are better options out there, and they won't cost you an arm and a leg. Trust me, people are starting to wise up to companies like Paula's Choice and their crappy products. Just do a quick Google search and you'll see what I'm talking about.

So, save your hard-earned money and steer clear of Paula's Choice. There are plenty of other brands that offer quality skincare without breaking the bank. Don't fall for their fancy marketing tricks and empty promises. You deserve better, my friend.

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1:45 pm EDT
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Paula's Choice Top-Notch Customer Service and Miracle Products: A Paula's Choice Review

So, I just made an order from Paula's Choice, right? But, uh-oh, I made a little mistake and used my old address for shipping. Can you believe it? Well, guess what? I never got my order! Bummer, right?

But hey, let me tell you about the amazing customer service I experienced. I gave them a ring and spilled the beans about my blunder. And you know what? They didn't give me any flak or make me feel dumb. Nope, not at all! Instead, they jumped into action and sent me a whole new order pronto, straight to my correct address. Talk about top-notch service, folks!

I gotta say, this is hands down the best customer service I've ever encountered. I mean, seriously, they didn't waste a single second in fixing my mistake. They were quick, efficient, and super friendly. It's like they genuinely cared about making things right for me. And you know what? They did!

Now, let's talk about their products. Oh boy, where do I even begin? Paula's Choice has got some seriously awesome stuff. I've tried a few of their goodies, and let me tell you, they do not disappoint. Their products are like little miracles in bottles, I swear!

Whether you're dealing with pesky breakouts, dry skin, or just want to give your face a little TLC, Paula's Choice has got you covered. Their range of skincare products is extensive, and they cater to all skin types. Plus, they use all these fancy-schmancy ingredients that actually work wonders. It's like they've got some secret skincare recipe up their sleeves!

So, my fellow skincare enthusiasts, let me tell you this: Paula's Choice is the real deal. Not only do they have top-notch customer service that goes above and beyond, but their products are the bomb dot com. Trust me, you won't be disappointed. Give 'em a try and thank me later!

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  1. Pros
    1. Evidence-based formulas
    2. Fragrance-free products
    3. Transparent ingredient lists
    4. Cruelty-free ethics
    5. Extensive skin care range
  1. Cons
    1. Premium pricing may deter budget-conscious consumers.
    2. Limited physical retail presence compared to competitors.
    3. Some products may trigger reactions in sensitive skin types.
    4. Brand visibility lower than major beauty conglomerates.
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Paula's Choice Beware of Paula's Choice: Double billing, poor customer service, and difficulty obtaining refunds

Stay far away from Paula's Choice. Their online billing system is set up to continuously request payment, even when you've already paid. I only realized I was being double billed when they asked for a third payment. It was a nightmare trying to get help from their customer service, as I was left waiting for hours only to be disconnected. It's clear that they have taken advantage of me. To make matters worse, they make it nearly impossible to get a refund. This is a terrible business practice and Paula should be ashamed of herself for prioritizing money over customer satisfaction.

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Paula's Choice Paula's Choice: Lightning Fast Shipping, Pristine Packaging, and Unscented Goodness!

I ordered from Paula's Choice and let me tell you, the shipping is lightning fast! They say it'll take a day to get my order, but bam! It arrives even sooner than expected! I gotta say, their shipping game is on point. And let me not forget to mention how beautifully packaged the products are. They always come in pristine condition, never a scratch or dent in sight. It's like opening a little gift every time!

One thing I absolutely adore about Paula's Choice is that their products are unscented. This is a huge plus for folks like me who have sensitive skin. No overpowering fragrances to irritate my delicate skin, just pure goodness. It's a relief to find a brand that caters to those with sensitivities.

Now, let's talk about returns. Returning a package is a breeze with Paula's Choice. They make it so easy-peasy, you won't even break a sweat. If for any reason you're not satisfied with your purchase, just send it back and they'll take care of you. It's hassle-free and customer-friendly, which is a big thumbs up in my book.

All in all, I can't recommend Paula's Choice enough. From their speedy shipping to their top-notch packaging and unscented products, they've got it all. If you're looking for a brand that cares about your skin and delivers quality, look no further. Give Paula's Choice a try and you won't be disappointed!

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Paula's Choice Amazing Results and Exceptional Customer Service: My Experience with Paula's Choice

I first stumbled upon Paula's Choice while browsing through KP forums, and let me tell you, they're absolutely fantastic! The majority of the products I've purchased from them have worked wonders and have been incredibly gentle on my sensitive skin. And even for the few items that didn't quite hit the mark, they went above and beyond by not only providing me with a full refund but also offering a personalized consultation with a skin care expert. Talk about going the extra mile! Overall, my experience with Paula's Choice has been nothing short of amazing!

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Paula's Choice Paula's Choice BHA Body Treatment Lotion: A Game-Changer for Acne and Strawberry Skin

I've been really getting into taking care of my skin lately, especially since I started getting acne and needed a solution to get rid of those pesky dead skin cells and whatnot. Growing up, I also had this thing called strawberry skin, you know, those little bumps on my body? Well, I stumbled upon this lotion from Paula's Choice that's specifically made for that, and let me tell you, it's been doing wonders for me!

I gotta say, if you haven't checked out Paula's Choice products yet, you're missing out. Seriously, they've got some amazing stuff. This BHA body treatment lotion is like magic in a bottle. It's been working like a charm for me, and I can't recommend it enough.

Now, I know skincare can be a bit overwhelming sometimes, but Paula's Choice makes it so easy. They've got a whole range of products for different skin concerns, so you can find exactly what you need. And let me tell you, their products are top-notch. I've tried a few other brands before, but nothing compares to the quality and effectiveness of Paula's Choice.

One thing I really appreciate about Paula's Choice is their commitment to using safe and effective ingredients. You won't find any harsh chemicals or unnecessary fillers in their products. It's all about giving your skin what it needs without any of the extra stuff. Plus, their products are cruelty-free, which is a big plus in my book.

I also love how Paula's Choice provides detailed information about each product on their website. They break down the ingredients, explain how they work, and even provide tips on how to use them. It's like having a personal skincare expert right at your fingertips.

Oh, and did I mention the results? Because let me tell you, my skin has never looked better. The BHA body treatment lotion has really helped smooth out my strawberry skin, and my acne has significantly improved. I feel more confident and comfortable in my own skin, and that's all thanks to Paula's Choice.

So, if you're looking to up your skincare game, do yourself a favor and give Paula's Choice a try. Trust me, you won't be disappointed. Their products are effective, affordable, and backed by science. Take it from someone who's been through the skincare struggle - Paula's Choice is the real deal.

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Paula's Choice Paula's Choice: Skincare Magic and Exceptional Customer Service!

h for being so amazing, Paula's Choice!

I have to say, I'm super happy that I stumbled upon this company. Let me tell you, they are absolutely top-notch! Their products? Pure magic, my friend. I mean, seriously, my skin has never looked better. It's like they have some secret formula or something.

And let's not forget about their customer service. Oh boy, it's the bomb! The folks over at Paula's Choice have got to be the most patient and kind-hearted bunch out there. They really know how to put my worries to rest and answer all my questions. It's like they have a sixth sense or something. I can't thank them enough for that.

So, to sum it all up, Paula's Choice is the bomb dot com. Their products work wonders and their customer service is out of this world. If you're looking for some skincare magic, look no further. Trust me, you won't be disappointed.

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Paula's Choice Terrible Experience with Paula's Choice: Dried Out Skin, False Money-Back Guarantee, and Expensive Return Shipping

This company, Paula's Choice, is absolutely terrible. I decided to give their 2% BHA a try, but it ended up drying out my skin so badly. My face resembled that of a snake, it was that bad. The only reason I even bothered trying this product was because I had heard that they offered a money-back guarantee. Well, let me tell you, that's a load of nonsense. If you want to return their items, you have to pay for the shipping yourself. They don't cover that part at all. Can you believe it? I'm shelling out 5 bucks just to return a $25 item. This company is a bunch of bull crap. I will never, ever try anything from them again. They are dead to me.

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Paula's Choice Terrific Customer Service and Fantastic Products: A Review of Paula's Choice

The customer service at Paula's Choice is absolutely terrific. They are always ready to assist and provide the necessary consultation without any hassle. I was a bit disappointed to find out that some of their cosmetics have been discontinued, but that didn't overshadow the fact that their products are truly fantastic.

For those with very sensitive skin or who are on medications, it's important to consult with your doctor and show them the products and ingredients. There are active ingredients in some of their products that may cause a reaction, so it's better to be safe than sorry.

What I really appreciate about Paula's Choice is that they have a wide range of selections for different skin types. They understand that everyone's skin is unique and cater to those specific needs. It's great to know that they have options for everyone.

Let me tell you about the wonderful service I experienced once again. There was a 25% off sale going on, but unfortunately, I was broke that month. However, they were kind enough to give me a rain check, which was a pleasant surprise. It's these little gestures that make a big difference in customer satisfaction.

Another plus point is that you can check out rebate sites for additional savings. It's always nice to find ways to save some extra money, especially when it comes to beauty products.

Now, here comes the unfortunate part. I fell quite ill and had to stop my beauty routine altogether. It was a disaster, and I wish I could show you the before and after pictures to truly demonstrate the impact Paula's Choice products had on my skin. Even my husband noticed the positive change and complimented me on it.

Lastly, I have been using Paula's Choice products for years, and I highly recommend them. Whenever I'm unsure about a new product, I always look up reviews on beautypedia to get a better understanding of its effectiveness. It's a great resource to have when making skincare decisions.

In conclusion, Paula's Choice offers exceptional customer service, a wide range of products for different skin types, and the potential for great savings. Despite the disappointment of discontinued cosmetics, their products are truly fantastic. I have been a loyal customer for years and will continue to rely on Paula's Choice for my skincare needs.

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Paula's Choice Paula's Choice: A Game-Changer for Clear Skin and Legit Beauty Advice

I've been dealing with this skin issue for like, forever, you know? Like, I've been going to those fancy dermatologist offices, wasting my hard-earned cash and precious time, only to be told the wrong thing. Can you believe it? But then, hallelujah, I stumbled upon Paula's Choice! This website is like a goldmine of legit beauty advice and reviews for almost every beauty product out there. It's like, scientifically based and stuff. So, I found out from reading her book that I actually have rosacea, not eczema. Can you imagine all the money and time I wasted on the wrong treatments? Ugh, so frustrating!

But hey, once I started following her advice, my skin started clearing up like magic! I mean, seriously, it was like a miracle. And then, I was like, why not give her products a shot? And boy, oh boy, was I blown away! I live up here in Canada, eh, and guess what? I got my package in just three days. Can you believe it? And the shipping cost was like, next to nothing. Unlike those other sites that try to make a buck off of shipping, Paula's Choice keeps it real. And let me tell you, her products are absolutely amazing and super affordable. Like, seriously, you won't break the bank buying them.

Oh, and let's not forget about their awesome return policy. It's like, top-notch, you know? They respond to your questions and stuff right away, like they're there for you, man. They go above and beyond to help you out. I've been telling all my buddies about Paula's Choice, like seriously, they need to know. You can trust this company with your whole heart, no doubt about it. I'm gonna be a loyal customer for life, no doubt. This is what real miracles look like, my friend.

Now, I gotta be real with you, there's one tiny downside. Sometimes, I don't fully agree with the reviews on the website. Like, they're cool and all, but I find it more helpful to scroll down and read what other customers have to say. You know, like, real people who've actually used the products. It helps me decide which one to go for, you know what I mean?

So, yeah, Paula's Choice is like the bomb dot com. Trust me, you won't regret giving it a shot. It's like a game-changer for your skin, man.

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Paula's Choice complaints 3

3:42 pm EDT
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Paula's Choice Disappointing Customer Service Experience with Paula's Choice

Paula's Choice, let me tell you, their customer service is basically non-existent. It's a real bummer, you know? You wait for weeks, just hoping that your order will finally arrive, and when you try to reach out to their customer service, crickets. No response whatsoever. Can you believe it? I've been a loyal customer for years, spending a boatload of cash on their products. It's absolutely mind-boggling!

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2:37 pm EDT
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Paula's Choice Disappointing Experience: Overpriced Shipping, Terrible Customer Service, and Lackluster Ingredients

I recently shelled out a hefty $25 for overnight shipping on a massive $300+ order from Paula's Choice. Boy, was I in for a disappointment! The delivery took forever to arrive, making me question the effectiveness of their so-called "overnight" service. Seriously, what a letdown!

Now, let's talk about their customer service. It's an absolute joke! I tried reaching out to them through their live chat feature, but guess what? It didn't work! Talk about frustration. And don't even get me started on their telephone service. It's as useless as a broken pencil. I couldn't get through to a real person no matter how hard I tried. What a waste of time!

To add insult to injury, I discovered that the ingredients used in Paula's Choice products can be found in other, more affordable brands that work just as well. Why pay a premium for something that you can get for a fraction of the price elsewhere? It's mind-boggling!

All in all, I must say that I find Paula's Choice completely useless as a brand. Their overpriced shipping, non-existent customer service, and lack of unique ingredients make me question their value. Save your hard-earned money and explore other options that offer the same results without breaking the bank. Trust me, you won't be missing out on anything special with Paula's Choice.

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12:40 pm EDT
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Paula's Choice Warning: Disappointing Service and Deceptive Practices at Paula's Choice

I recently made a purchase on 11/14/21 from Paula's Choice website, and I must say, I am quite disappointed with the service. It has been quite some time now, and I still haven't received my jacket. The only communication I have received from them was an email informing me that my item has been shipped. However, I have received this same email not once, not twice, but three times, and yet, no sign of my jacket.

To make matters worse, each time I checked the tracking number provided in these emails, it turns out that it is not registered with the USPS. This is highly frustrating and makes me question the legitimacy of this company. It seems like they are not being honest with their customers, and that is not something I appreciate.

I feel compelled to warn other potential buyers to be cautious when dealing with Paula's Choice. It appears that they may not be a trustworthy company, and I would hate for others to fall victim to their deceptive practices. It is important to be aware and do thorough research before making any purchases from them.

In conclusion, my experience with Paula's Choice has been nothing short of disappointing. I have yet to receive my jacket despite multiple emails claiming it has been shipped. The tracking numbers provided do not seem to exist, which raises concerns about the legitimacy of this company. I strongly advise others to exercise caution and consider alternative options when making their skincare purchases.

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Is Paula's Choice legit?

Our verdict: Complaints Board's thorough examination reveals Paula's Choice as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Paula's Choice stands out for its commitment to quality and security. Clients considering Paula's Choice should delve into its customer service record to gauge compatibility with their expectations.

Paula's Choice earns 91% level of Trustworthiness

Perfect Trust Endorsement: Paula's Choice achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Paula's Choice has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for can be seen as a positive aspect for Paula's Choice as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Paula's Choice's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Paula's Choice have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Paula's Choice and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.

About Paula's Choice

Paula's Choice is a reputable skincare brand that has gained a strong presence in the beauty industry. With a focus on science-backed formulations and effective ingredients, Paula's Choice has built a loyal customer base and garnered positive reviews from skincare enthusiasts worldwide.

One of the key factors that sets Paula's Choice apart is its commitment to transparency. The brand prides itself on providing detailed information about the ingredients used in their products, ensuring that customers can make informed decisions about what they put on their skin. This dedication to transparency is further reinforced by the brand's refusal to use misleading marketing tactics or make exaggerated claims about their products.

Paula's Choice products are formulated with a combination of proven ingredients and innovative technologies. The brand's research-driven approach ensures that each product is carefully crafted to address specific skincare concerns, such as acne, aging, or sensitivity. By utilizing ingredients like retinol, antioxidants, and hyaluronic acid, Paula's Choice products aim to deliver visible results and improve the overall health and appearance of the skin.

Furthermore, Paula's Choice is known for its commitment to inclusivity. The brand offers a wide range of products suitable for various skin types, tones, and concerns. Whether you have oily, dry, or combination skin, or struggle with issues like hyperpigmentation or rosacea, Paula's Choice offers targeted solutions to meet your specific needs.

In addition to its product offerings, Paula's Choice provides valuable educational resources to help customers better understand their skin and make informed choices. The brand's website features an extensive library of articles and expert advice on various skincare topics, empowering individuals to take control of their skincare routines and achieve their desired results.

Overall, Paula's Choice has established itself as a trusted and reliable skincare brand, known for its commitment to transparency, effective formulations, and inclusivity. With a focus on science-backed ingredients and a dedication to customer education, Paula's Choice continues to be a go-to choice for individuals seeking high-quality skincare products that deliver visible results.

Paula's Choice Customer Reviews Overview

Paula's Choice is a renowned skincare brand that has gained popularity for its effective and science-backed products. With a wide range of skincare solutions, Paula's Choice has garnered numerous positive reviews from customers and skincare enthusiasts alike.

One of the standout features of Paula's Choice is its commitment to using high-quality ingredients that are backed by scientific research. Their products are formulated with a focus on efficacy, ensuring that customers can achieve visible results. This dedication to science-based skincare has earned Paula's Choice a strong reputation in the industry.

Customers have praised Paula's Choice for its ability to address various skin concerns, including acne, aging, and sensitivity. The brand offers a diverse range of products, such as cleansers, exfoliants, serums, and moisturizers, catering to different skin types and concerns. This versatility has made Paula's Choice a go-to brand for individuals seeking effective solutions for their specific skincare needs.

Another positive aspect of Paula's Choice is its transparency. The brand provides detailed information about the ingredients used in their products, allowing customers to make informed choices based on their individual preferences and sensitivities. This transparency has been appreciated by customers who value knowing exactly what they are putting on their skin.

In addition to the quality of their products, Paula's Choice has received praise for its exceptional customer service. The brand offers a helpful and knowledgeable customer support team that assists customers with their inquiries and concerns. This level of service has contributed to a positive overall experience for many customers.

Overall, Paula's Choice has garnered positive reviews for its science-based approach to skincare, effective products, ingredient transparency, and excellent customer service. With a wide range of solutions for various skin concerns, Paula's Choice continues to be a trusted brand in the skincare industry.
How to file a complaint about Paula's Choice?

Here is a guide on how to file a complaint against Paula's Choice on

1. Log in or create an account:
- If you already have an account, log in to your account. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Paula's Choice in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Paula's Choice. Mention key areas of concern, any transactions, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on

Ensure to follow these steps to effectively file a complaint against Paula's Choice on

Overview of Paula's Choice complaint handling

Paula's Choice reviews first appeared on Complaints Board on Jun 22, 2023. The latest review A Trusted Choice for Radiant Skin was posted on Apr 1, 2024. Paula's Choice has an average consumer rating of 1 stars from 14 reviews. Paula's Choice has resolved 0 complaints.
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  1. Paula's Choice contacts

  2. Paula's Choice phone numbers
    +1 (800) 831-4088
    +1 (800) 831-4088
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Paula's Choice Category
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