I recently visited the McDonald's at Harry & Webb after avoiding it for several months due to ongoing issues. I see that they have not been resolved. The service is extremely slow. As a former manager for several franchised McDonald's, including this one under former ownership, I am familiar with certain aspects of the business. I have often had to wait well over 10 minutes from the time I enter the drive thru lane until I have received my food.See the Top 10 Worst Companies in Wichita, KS I even attempted to visit during a known "shop" time to see if something would change, it does not. I have done things like timed the service, weighed the French fries and asked to have my order repeated back for accuracy. This McDonald's fails miserably each and every time. They never try to achieve a "WOW" moment and customer recovery must be unheard of at this establishment. In the future I will drive the extra distance to visit another McDonald's just to avoid the inconvenience.

Jan 26, 2017

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