Harris & Susan Guidroz February 5, 2007
330 Tilton Road
Monticello, MS 39654
To Whom It May Concern:
We owned a Maytag Model number PBF1HEW Serial Number 1059876GA Purchased on June 9, 2005. In the last week of October 2006 it stop cooling. After going through hoops and hurdles for many weeks, we finally found someone who Maytag approved of to come out and look at the unit. He found that it was a leak with the sealed unit and was under warranty; all except his driving out to my house which cost $60. He “repaired the unit” and left. The unit never did cool. We called him back the next morning and he stated that Maytag wanted him to replace the line that leaked. He had to order the part. He came out and replaced the part. The unit did not work, but he still thought that he could repair it, but said he needed to take the unit, which he did. Latter we found out that the part it needed was not sold. Maytag agreed to replace the unit. Maytag stated that they would send a credit to Lowe’s on January 3, and that we could choose from any refrigerator that we wanted that was is the Maytag line, regardless of the price we had paid for the original and it would not cost us a penny. We called Lowe’s that Saturday and they knew nothing about it. We called back Maytag and told them that Lowe’s did not have the credit. They stated that they would send the credit again via fax, but the fax may take 3 days to reach Lowe’s system. They truly must think we are ###ed.. We requested that they should send us a copy of the credit also via fax. (Our fax system must be much faster than Lowe’s as it came within minutes.) Maytag sent us something different than they sent Lowe’s. Ours stated that we could pick from the stock within the Maytag line. The Lowe’s credit stated that We had a $581 credit, less than our original purchase. We stated that we could not replace the unit that we had for that price. After making argument with us, we prevailed and Maytag agreed to replace the unit with one like we had. On January 17, we agreed on a unit to replace the one that we had. Maytag stated that they would deliver this unit to us and pick up the old unit. Maytag stated that this was to take 7 to 10 days at the most, but would probably be less. We have been without a unit now for 3 months. We called to find out why it was taking so long, as it had been 15 days and still no unit. They said that the delivery company did not have enough people to deliver ours yet. They offered to send us $100 to rent one until we get our refrigerator. I doubt seriously that $100 will cover the cost of a delivered rental. It is now February 5, 2007 with still no refrigerator. We have been lied to and mistreated. We want something to be done and are to the point of great anger at Maytag. Friends and family are thinking that we are stupid for being so patient and should sue Maytag. I am beginning to believe them.