[Resolved] Mayan Palace / Fraudulent sales!
Here is our story:
It's probably the same story everyone has- we were highly pressured into buying this timeshare. When the salesman was showing us the units, he told us that we could easily rent out one week in the two bedroom Luxxe Master suite for approximately $8400, and it would only cost us about $1400 to book that week, so we would earn $7000. He said that because of the golf course, this was the number one golf resort in Mexico and businesses were always looking for units for their conventions. If we did that every year, the unit would pay for itself. This made sense to us and when we said that we really couldn't afford the unit, he reminded us that we could pay for it with rental income. We couldn't afford the new unit, so he happend to have one unit that was traded in, so we could buy into that one for less money. He even knocked off $8400 from the purchase price for the first year rental, as if we had rented it out. He told us that because it wasn't new inventory, they could only rent it for one year (2012 week) because the previous owner would have already received the 5 week rental credit. But we weren't too worried because we felt we could get the rental income each year and pay down the loan that way. When we went to sign the actual papers, the woman going through the contract with us had us initial a spot that said there was no guarantee that we would be able to make rental income. I thought that was strange since that was the sales pitch we just got, but I assumed that they would still help us try to rent it out and that money could make some payments for us. Our salesman was very helpful and made himself available to answer any questions we might have while we were still there on vacation, and we spoke with him at that time again about the rental options. He explained then that if we wanted to rent out our week we would have to go through a timeshare rental company, that Vida Vacations/Grande Luxxe doesn't actually get involved in that, and he referred us to one that he said was quite successful, and we could look into it when we got home.
When we looked into it, we realized that it was one of these timeshare rental companies that charge a fee up front for their services. There was no guarantee that they would be able to rent it out, and we would only know if that would work if we were willing to pay the fee to find out. I did some searching on the internet about the company and found that many people were not satisfied, and felt it was a scam. We had already fallen victim to one of these scams with our other timeshare about 3 years ago when Neil was off work on disability, and lost about $1200 at a time when we could least afford it. I was not about to fall for another scam, so we did not pursue the rental option further. We decided to try to make the payments instead.
It turns out that we have put every cent we have into trying to make these payments, and have realized that we really can't afford it- just like we told the salesman originally. If we keep putting our money into paying for this contract, we will probably go under- we can't continue like this for another 4 years.
We believe we were misled by the sales team, and pressured into buying something that we couldn't afford, and we told them that we couldn't afford it.
After having contact with the Grand Luxxe Customer Support staff, our issues have been taken care of. We have no pending issues with them.
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