Vancouver, British Columbia
Canada - V6B5C6
We have been members for over 20 years and have never been treated so badly as now. We came all the way from Australia to ski, the mountain closed one hour prior to our arrival for the week: March 15 - 22nd. We booked our accomodation with Embarc for that week to ski specifically. No notice was sent to us by embarc re: the mountain closure.
We read on the Australian government website they will be prohibiting entry of all visitors to Australia other than permanent residents and citizens. Those on visas - which we are may not be allowed to re-enter Australia due to the coronavirus situation. We booked an early flight back to Australia to: a) ensure we can re-enter due to our visa b) there is no skiing at the mountain during the week we booked.
Embarc will not credit us for the points not used or allow us to move them to a different time of year. We own within the top 10% of member point category and this is how they treat us?
In 1997 I bought 120 points from Club Intrawest. Over the course of 21 years I was able to exchange those...
I purchased two twin size air beds sometime in late May or earlly June so that I have sleeping space for my...
I am a Club Intrawest (CI) Member who is considering selling my Club points & ending my membership. Since Diamond Resorts Int'l (DRI) assumed management of the Club (now Embarc by DRI) in November 2015, however, it is unlikely that this will be possible. DRI has the right of first refusal to any Member seeking to sell their membership on the resale market. In fact, DRI prefers that members return their points through forfeit, default of payment or Members even pay DRI to return them. Considering the Club's Repurchase Program? There are over 1, 200 CI Members on the waiting list. As Members, we need to be free to set our point price at a fair market value on the secondary market, which we are now prevented to do.
I am writing to invite you to join fellow Club Members, over 1, 000 strong, who are united to work together, to inform, educate & campaign against DRI's management of our Club. A Members-only group was launched on Facebook to connect with the 22, 000 Members since DRI refused to provide the Membership contact list to facilitate our inter-communication. Also, a website has been created to share key Club documents, explain how the Club is bring managed to benefit DRI, not the Members, provide updates on progress & info on selling points, etc.
Did you know that although we Members own 94% of the Club points & Intrawest/DRI has 6%, the Club instruments were written to give them a weighted voting power of 15 times that of Members (or 48% voting power) in all elections? Did you also know that Intrawest placed their employees in 4 of 5 positions on the Board of Directors, thereby ensuring DRI controls the Board & our Club? Join the Members group: https://www.facebook.com/groups/clubintrawestowners/ and website: http://citheownersgroup.wix.com/home
We, like many people, attended the supposedly 90 minute presentation which incidentally lasted nearly 3...
My husband and I originally bought 100 points in 2005, then added and additional 50 points. Then in 2012...
Recently I reviewed my statements and found that what the company claimed the increment of resort dues was not true.
They claim the resort dues was increased from 7.19/pt to 7.31/pt, an increment of 1.7%.
But from what I checked on my bank statements, the resort due was actually jumped from 7.16/pt to 7.31/pt, an increment of 2%.
This may seen marginal, but if you think a hidden 0.3% is added on who know how many hundreds of members.
How much money are they actually getting out of this...I can't even imagine.
On top of that, this is only my second year with them, God knows how long have they been playing this trick on their members.
I would like to raise this awareness to all the members out there.
I got bamboozled bya smooth-talking salesperson 5 years ago at Mt Tremblant. Believed her story, took a...
I have a loved one incarcerated in Bonham Texas.I set the phone up about a month ago where he could start calling home.Well it's a voice recognized service .Everytime he try to make a call he says the system doesn't recognize his voice.There for the calls aren't going through.My loved one told me that you have to sound the same at the time when you recorded it.What if a person just woke up your voice is not going to sound the same.So i called the phone company to complain they told me i would have to call the facility.The facility told me i would have to call the phone company who do i really call to resolve this matter.All i want them to do is rerecord his voice because obviously the first way isn't working.
As an existing customer on a Sunday I could only reach a representative of Embark by following the new customer promts. For those existing customers that need service on a sunday, to bad. And if another company such as Brighthouse want to request you be disconnected and take over that phone line without your consent, they can. You are left without phone service, and no one but you can ask to resend the mistaken order. Now to find all this out for my 62 year old father with no cell phone it took me multiple phone calls between both providers and thier automated systems to receive No help from Brighthouse who put me on endless hold and never called me back, and ultimately had to take a cell phone over to him and have him ask for his service to be returned to him. What is wrong with this picture? They didn't need to verify with him to end his service!!!
Hi all I have been a member with Clu intrawest for 2 years now and everytime I ask them to book something for...