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Embarc Resorts Customer Service Phone, Email, Contacts

Embarc Resorts
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1.8 20 Complaints
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Embarc Resorts Complaints 20

ComplaintsBoard
J
9:14 pm EDT

Embarc Resorts Sham organization

Been a member since 2010. Can almost NEVER get a vacation reservation over a holiday period. Seems like "insiders" have access to the reservation board long before owners. Now, in 2022, raising HOA fees another 4%. No one in customer service can help, and passes the buck to Diamond Resorts. Just a horrible mess and experience. No one available to answer substantive questions. With the ownership passing to Diamond Resorts, it has become a nightmare experience... and now Hilton owns, with NO communication from them except "welcome". Corrupt BOD who elects themselves year after year, with no accountability, nor availability to owners.

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R
7:55 pm EDT

Embarc Resorts Points and charges

Can never reserve a room—charging to forfeit your points

Desired outcome: No charge to forfeit

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5:03 pm EDT

Embarc Resorts Unable to book one night with points

Recently I tried to book one night (May 6, 2022) with my points but was told there was no availability and that I could not book a single night. However, when I went on-line to look for a room, several units were available at Embarc Palm Desert if I wanted to pay for the room. I decided to pay for it on Expedia, but do not understand why a member could not book a unit with points.

Desired outcome: Refund of my room fee.

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Is Embarc Resorts Legit?

Embarc Resorts earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Embarc Resorts to be a trustworthy company. Although there's a 20% resolution rate for customer complaints, which deserves attention, Embarc Resorts is known for their high standards and safety. If you're thinking about dealing with Embarc Resorts, it's wise to check how they handle complaints.

We found clear and detailed contact information for Embarc Resorts. The company provides a physical address, 17 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Embarcresorts.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Embarcresorts.com you are considering visiting, which is associated with Embarc Resorts, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Embarc Resorts is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Embarc Resorts's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 0 complaints were resolved.
  • There was some difficulty in evaluating or examining the information or data present on the embarcresorts.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Embarcresorts.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The embarcresorts.com may offer a niche product or service that is only of interest to a smaller audience.
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F
2:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Embarc Resorts Destination exchange program

I really cannot believe someone cannot help me in this entire company. I spoke to so many, Kim Wong, a John and never got to speak the the manager, Warren Shum. I've asked to speak to him many times and all I got is an email where I responded and never received a reply back. I sent Warren so many emails and he never received any response to my specific question, ever and this has been happening for over a year. I have emails to back this all up. This issue started around Covid where I called and informed a representative that there was no way I'm traveling with 3 young children and travel restrictions everywhere. That's when someone informed me of this Destination exchange program where I could bank my points for an additional cost of $160, and my points won't expire. First off, during a pandemic, I think they should not be making customers pay just to save their points. But unfortunately, this was the only option I was given. What happened is I assumed this person I dealt with on the phone banked my points into this program I paid for in 2020 and guess what, she didn't! So to my surprise the next following year when I learned that I have 0 points saved into the destination exchange, I was very upset. I advised everyone there that I would not pay for such a thing for no reason, it's logical and I tried to reason with many representatives there. In order for me to save my points the second year during covid, i had to pay again to destination exchange, which i did in order to save 133 points worth. Again still never getting my first issue resolved. The way the destination exchange program was explained to me was not clear whatsoever. The person originally told me i keep those points for 5 years and still use my current points on the extraordinary escapes, like i've done many times before to access other locations. Well that was not true, only the points in destination exchange can be used and here's the kicker, you have to pay $160/yr to just keep those points in the destination exchange program. What kind of Covid work around is this! It should have been no charge at all during these times. Embarc is going down the drain. It was never this bad before. I think your manger Warren is scared to call me on the phone, and I'm a mother of 3 young children. Why can't he speak to me? I think you need to check your management team. I even asked this person, John, to at least request for me 1 year destination exchange fee to be waived for me since the mistake Embarc made in 2020 and never banked my points, and he thought that it may be something he could request for me. Well after John discussed this with Warren, John said he did not get that request approved because it's a third party fee. But how is that my problem? I was charged this cost and never got all my points banked in year 1. And what a terrible program, trying to make money off of people during a pandemic. I think it's terrible. Embarc, do something about your management before the business goes down the drain completely. No one will recommend others to but this timeshare.

Desired outcome: I would like to get my money back from 2020, since my points where never even banked.

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N
11:34 am EST

Embarc Resorts Banking points policy

We are a member of EMBARC (formerly Club Intrawest) since 2000 and we've been paying the yearly fee as required. With the Covid 19 situation, we are unable to travel to Canada given the quarantine and travel restriction. Due to the inability to travel, we have asked EMBARC to give us permission to bank the points. In total, we have 564 points that can be utilized but we were told we can only bank 250 points. We received this response on December 12, and were told that the "Board of Director does not allow exception of any kind to points savings rule". As an loyal and long time member, this is truly unfair and this is not of by choice on our part, but the global pandemic which prevent us from travel.

This is truly appalling and we request the management and Board of Director to take immediate action to address this unfair policy.

Sincerely
Natasak Rodjanapiches
Vasana Rodjanapiches
Member : 1-185628

Desired outcome: We request EMBARC to allow us to bank our points in full.

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1:19 pm EDT
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I purchased 158 points of Club Intrawest in 2001 and was told CI would buy it back at full price after 7 years. They sold to Diamond, a timeshare organization that I have found distasteful and predatory. It was because of Diamond that I said I would never be a timeshare owner, but Club Intrawest was different, and it was a heritable asset. Now it i...

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T
9:58 am EDT

Embarc Resorts Sale of points to my 91 year old mother

January 2021, my mother was vacationing in Whistler at the Embark resort. She was convinced to attend a meeting to which she thought would help her to merge her 2 Embark memberships. Unfortunately it was nothing more than another sales meeting which lasted well over an hour.
Being hard of hearing and 91 years old she became tired and was convinced to sign a loan to purchase an additional 80- points.
She has been a member since the beginning of Intrawest and never felt she needed more than her original points of 320.
Unfortunately she still does not understand what papers she signed, (which she never received a copy of) and does not understand that she owes close to $20, 000.00
Unfortunately member services is of no help and passes it back to sales, sales is of no help as they were happy to collect their commission.
All of this took place during COVID, no masks were worn, very little protocol was in place so on top of all of this it put my mother at great risk of COVID
To top things off there is very little availability at Whistler, which is the closest resort to my mothers home so she stands to lose banked points from 2020.

This is clearly a case of senior abuse and unfortunately no one employed by Embarc is interested in resolving this matter

Desired outcome: refund of points

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L
10:49 am EDT

Embarc Resorts Embarc Repurchase Program

Contacted Embarc Nov 8, 2018 to request a repurchase. Received a repurchase ticket [protected], they were to go back in 1 to 2 days. Heard nothing. Finally called February 11, 2020 to request a response. February 17 20 emailed Embarc all our documentation. Advised they were behind on updating waitlist. Called again October 14, 2020 as I received no response.Received a letter January 19, 2021 advising us we are on the waitlist as of October 22, 2020. We are number 1665. This is almost 2 years after our original application. We want it back dated.I have called May 27 21, June 21 21 and July 12 21 requesting to speak to a supervisor regarding fixing.No one has called me back, apparently I'm on a wait list for a callback.

Desired outcome: I would like are we purchasing request backdated to the original request of November 2018 as that is when we did it. This would put us way down on the list. They have made an error call

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E
10:05 am EST
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My partner and I booked our stay for February 9, 2021 at the Embarc Resort in Blue Mountain. We booked the reservation under his name but we used my credit card for the booking. We arrived for check-in on February 9th at 3:30pm. Due to covid restrictions, there was only one person (aside from staff) allowed inside the reception building at a time so he...

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11:44 am EDT
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Embarc Resorts Must return back to Australia due to impending closure of borders due to the coronavirus outbreak

We have been members for over 20 years and have never been treated so badly as now. We came all the way from Australia to ski, the mountain closed one hour prior to our arrival for the week: March 15 - 22nd. We booked our accomodation with Embarc for that week to ski specifically. No notice was sent to us by embarc re: the mountain closure.

We read on the Australian government website they will be prohibiting entry of all visitors to Australia other than permanent residents and citizens. Those on visas - which we are may not be allowed to re-enter Australia due to the coronavirus situation. We booked an early flight back to Australia to: a) ensure we can re-enter due to our visa b) there is no skiing at the mountain during the week we booked.
Embarc will not credit us for the points not used or allow us to move them to a different time of year. We own within the top 10% of member point category and this is how they treat us?

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2:26 pm EST
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In 1997 I bought 120 points from Club Intrawest. Over the course of 21 years I was able to exchange those points from different resorts all over the world. I belong to an exchange company called Intraval International. Unfortunately Club Intrawest became Diamond Resorts and as of late it has been bought out by Embarc Resorts. Since then I am told that I...

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D
10:47 am EDT

Embarc Resorts Embark air beds

I purchased two twin size air beds sometime in late May or earlly June so that I have sleeping space for my young nieces and nephews when they come to visit. I they're also my favorite place to relax and watch TV on them weekends. I blew one up and used it myself two weekends in a row. On the second weekend, the bed began to lose air. I found the small spot on the felt side of the bed. The patches provided do not stick to it so I tried crazy glue and duck tape and that did not work either. The following weekend I tried the other and after two weekends the same thing happened to this one. That's $70.00 wasted but I didn't give up. I then spent $40.00 on some Flex Seal that was advertised on TV and even that did not seal these very tiny leaks. I am out $110.00 and am very upset. I've been buying air beds for years and have never experienced any of such poor quality. The children never even got a chance to use them. I had not saved the receipts since I'd never encountered this type of problem. I am extremely disappointed with this product especially since it's the most I've ever spent for twin size air beds. I would appreciate some type of explanation or resolution from the manufacturer or the Target store.

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9:18 am EDT
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I am a Club Intrawest (CI) Member who is considering selling my Club points & ending my membership. Since Diamond Resorts Int'l (DRI) assumed management of the Club (now Embarc by DRI) in November 2015, however, it is unlikely that this will be possible. DRI has the right of first refusal to any Member seeking to sell their membership on the resale market...

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B
9:58 am EST

Embarc Resorts membership

We, like many people, attended the supposedly 90 minute presentation which incidentally lasted nearly 3 hours. Fairly hard sell from a professional with the usual offer only available on the table that day. We considered ourselves quite savvy and people that wouldn't be pushed into anything. The sales pitch was so
professional and it sounded so plausible that we did eventually sign up - not pushed but persuaded into it. Back at the hotel I did some homework on this organisation and realised that what we were told was basically an extremely stretched fabrication of lies. You cannot simply sell your 'shares' as we were told and they are most certainly not an asset as stated as Intrawest have first right of refusal meaning they won't and aren't legally obliged to buy back your ownership until they feel like it which could be several years later at a fraction of the cost and with you having paid the annual fee for stays which are simply not available. This is similar to the practice of selling hot air balloon rides - ie they sell more tickets than they can possible accommodate. A couple of days later we did read the small print and exercised our right to cancel with the 7 day cancellation period which took a concerted effort as they tried all avenues and delaying tactics to have us change our mind. What is very disappointing is that this scam was sold to us in the tourist information centre in Whistler whilst looking for tours - presumably they too are paid commission to scam tourists bringing much needed revenue to their town. Whilst this organisation is legitimate, it's sales policy and practices would appear otherwise and I can only hope that any potential owners read these entries before they sign up - experience would say otherwise when it's too late. DO NOT IN ANY WAY DEAL WITH THIS ORGANISATION

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Flying Lady
CA
Apr 16, 2017 6:16 pm EDT

Wow! There are over 3, 000 Embarc by DRI Owners (formerly Club Intrawest), who have joined the Owners-only group on Facebook! https://www.facebook.com/groups/clubintrawestowners/ Have you? Join the dialogue of open and informed discussion about our Club.

In the upcoming June election, cast your vote for Konrad Kawalec, a fellow Owner, for the Independent Director position on the Board of Directors. Konrad's bio & so much more info can be found in the Owners-only website that has been created to share key Club documents; expose how the Club is bring managed to benefit DRI, not the Owners; provide updates on progress & advice for selling points; explain the benefits of completing the Joint Retainer Agreement (JRA); tips for maximizing your points, etc. website: www.citheownersgroup.org

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S
6:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Embarc Resorts Poor Value - can't resell

My husband and I originally bought 100 points in 2005, then added and additional 50 points. Then in 2012 while on a holiday in Whistler we went to a further sales presentation at which the salesmen noted we travel frequently but rarely through Club Intrawest. He assured us we could go on the high end trips we had through Club Intrawest Extraordinary Escapes and assured us we could get help booking such trips, as I said I had trouble booking through the system. We agreed to purchase an additional 100 points with a 20 point signing bonus. I wasn't advised there is a 7 day rescind period which apparently there is. Also my husband is now ill and will never be able to use even the Club's resorts, our financial situation is completely compromised. The Club will not allow us to sell the 200 shares we have paid for if we could find a buyer until they have there money, even if we were to hold the money in trust for them, so now I can't sell the 320 shares to cover the cost of 100 shares. Plus there is the ever escalating yearly cost, $4.12 per point when we joined now $7.13. Also the Extraordinary Escapes part of the membership is non-transferable so your points are worthless. I just want to walk from this nightmare

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Flying Lady
CA
Apr 16, 2017 6:11 pm EDT

Wow! There are over 3, 000 Embarc by DRI Owners (formerly Club Intrawest), who have joined the Owners-only group on Facebook! https://www.facebook.com/groups/clubintrawestowners/ Have you? Join the dialogue of open and informed discussion about our Club.

In the upcoming June election, cast your vote for Konrad Kawalec, a fellow Owner, for the Independent Director position on the Board of Directors. Konrad's bio & so much more info can be found in the Owners-only website that has been created to share key Club documents; expose how the Club is bring managed to benefit DRI, not the Owners; provide updates on progress & advice for selling points; explain the benefits of completing the Joint Retainer Agreement (JRA); tips for maximizing your points, etc. website: www.citheownersgroup.org

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2:02 am EST
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Featured review
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Recently I reviewed my statements and found that what the company claimed the increment of resort dues was not true. They claim the resort dues was increased from 7.19/pt to 7.31/pt, an increment of 1.7%. But from what I checked on my bank statements, the resort due was actually jumped from 7.16/pt to 7.31/pt, an increment of 2%. This may seen marginal, but...

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5:34 pm EST
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I got bamboozled bya smooth-talking salesperson 5 years ago at Mt Tremblant. Believed her story, took a witness and notes (they tried to get me to submit my notes to them when I agreed to buy the membership--should have run for the hills right then, but I was an idiot), paid $20, 000 in "equity" and have been paying $1000/yr in dues ever since. This gets me...

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9:57 am EDT
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Embarc Resorts voice recognition

I have a loved one incarcerated in Bonham Texas.I set the phone up about a month ago where he could start calling home.Well it's a voice recognized service .Everytime he try to make a call he says the system doesn't recognize his voice.There for the calls aren't going through.My loved one told me that you have to sound the same at the time when you recorded it.What if a person just woke up your voice is not going to sound the same.So i called the phone company to complain they told me i would have to call the facility.The facility told me i would have to call the phone company who do i really call to resolve this matter.All i want them to do is rerecord his voice because obviously the first way isn't working.

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3:17 pm EDT
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Embarc Resorts Only new customers get customer service

As an existing customer on a Sunday I could only reach a representative of Embark by following the new customer promts. For those existing customers that need service on a sunday, to bad. And if another company such as Brighthouse want to request you be disconnected and take over that phone line without your consent, they can. You are left without phone service, and no one but you can ask to resend the mistaken order. Now to find all this out for my 62 year old father with no cell phone it took me multiple phone calls between both providers and thier automated systems to receive No help from Brighthouse who put me on endless hold and never called me back, and ultimately had to take a cell phone over to him and have him ask for his service to be returned to him. What is wrong with this picture? They didn't need to verify with him to end his service!

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10:56 am EDT
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Hi all I have been a member with Clu intrawest for 2 years now and everytime I ask them to book something for me the answer is unavailable. until recently I traveled to bluemointain to talk to one of their sales rep and she said to me its too early to book florida Animal kingdom we will have to do it 4 month in advance. so I waited until that date with no...

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Overview of Embarc Resorts complaint handling

Embarc Resorts reviews first appeared on Complaints Board on Jun 9, 2009. The latest review Sham organization was posted on Nov 2, 2022. The latest complaint deceptive business practices was resolved on Mar 08, 2010. Embarc Resorts has an average consumer rating of 2 stars from 20 reviews. Embarc Resorts has resolved 4 complaints.
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  1. Embarc Resorts Contacts

  2. Embarc Resorts phone numbers
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    General Inquiries
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    Embarc Palm Desert
    +1 (850) 622-3400
    +1 (850) 622-3400
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    Embarc Sandestin
    +52 755 555 0350
    +52 755 555 0350
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    Embarc Zihuatanejo
    More phone numbers
  3. Embarc Resorts emails
  4. Embarc Resorts address
    The Landing, № 326-375 Water Street, Vancouver, British Columbia, V6B5C6, Canada
  5. Embarc Resorts social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

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