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Marks&spencer Online / late delivery

1 United Kingdom

Ordered 6 clothing items as Christmas presents to be delivered on 21/12/07. Friend waited at my house from 8.30am to 6.00pm, no delivery. When I got home and looked on their web site I found the delivery had been changed to 28/12/07. Not any use as Christmas presents!!! Also I had received 2 emails saying vaguely that "one or more" of my items had been cancelled. On emailing was told by email that they were sorry and I would be getting a free £28.00 bottle of champange and £25.00 promotion put on my account. On checking my account there was an order for the champange with £25.00 deducted from the price and my c/c would be charged £3.00!!! Emailed again and was emailed, very sorry, there had been another mistake made and it would be sorted and they would deduct the hamper price. I DIDN'T ORDER A HAMPER They reduced the price by a few pounds on each remaining item. I checked with the local M&S and found that all but one had been drastically reduced in their sale. I DID NOT GET THEM AT THE REDUCED PRICE even though the sale had started and they had delivered late. Having nothing much to do over Christmas I busied myself idly looking though M&S on-line, putting various items into the basket for future looking even though I had no intention of buying. Imagine my surprise on checking my account to find that I had bought them but at no cost for each item!! I then received an email thanking me for my order and saying £192.00 would be deducted from my c/c. I again emailed asking what is going on,so far no reply. I also took 3 items back for my elderly relatives which still had the price tags on them. I was refused any sort of refund as I didn't have the receipt. My sister had sent them from South Africa intentionally leaving tags so could they be taken back. M&S are trading on their old reputation, but the customer only finds out when there is a problem that they now do not have any interest in their customers, only their money

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