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Mango Airlines / FlyMango / no compassion whatsoever - mango airlines king shaka airport

durban, South Africa

our booking reference nr: PQTHLJ

Our flight nr: Flight JE638

disappointed is a understatement

we went to King Skaka yesterday to fly back to Lanseria. Our flight was scheduled to leave at 15H45. We were at the south coast and it took us longer to get there cause we had my mother of 75 in the car that got sick and my husband got food poisoning the day before. we got to the check in counter at 15h15 and was told we were to late to board the plane. were were sent to the mango office to see if they could help us but they just refused... and what upset me more off is that flight JE638 only left the runway at 16h00!!! You guys have no compassion what so ever... you could have made a plan... sees as the flight left 15min later than it should have anyway... we were forced to rent a car at the airport that cost us over R6000 to get home at 01h00 this morning. I had to ask a friend to fetch my toddler at school (that was with his dad this weekend) that would not have been necessary to ask if we were just helped when we asked for help... we are verydisappointed and will never use mango airlines again I work for a luxury brand and this is not how we treat our clients

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Jun 20, 2017

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