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Mango Airline / false advertising

1 South Africa

I received an email from mango airlines informing me of the mango madness June specials that could only be booked via the call centre on June 4th from 9am-5pm. I tried for 3 hours nonstop and when i eventually got through to the call centre I was told that the special was only valid for one leg of the journey and that only return trips could be booked to qualify for the special. Due to the fact that the return trip was so expensive I did not book the trip. I was most disgusted to find out later that day that friends of mine managed to book the specials via the website and were able to book single tickets as well as both legs of the journey at the special price. HOW UNFAIR!!! I wasted my time, effort and money trying to book the special as it was advertised and couldn't book my trip due to the T&C that mango changed during the course of the day. Very unprofessional. Is this how mango treats loyal customers?

Jun 9, 2013

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