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Malaysia Airlines / poor quality in business class

1 Nottingham England Nottinghamshire, United Kingdom

Flight MH003 10am on 11.11.16 seat 9c. Having paid over £2000 for a flight in Business Class I found the following wrong:- a faulty headrest meant the Steward told me to take off with a reclined seat . The arm rest was broken, each time I put my arm on it it broke. My seat had very little padding so it was too uncomfortable to lie down as it was so old & solid. My husband, in seat 9a couldn't have his food selection as they had run out when he was only on row 9! I am returning to Heathrow with my husband on 19.11.16 on MH004 (9:00am) and hope we have a better plane as the one we came in on did not generate any confidence in flight safety as it felt like a very old, worn out aircraft. We often fly to Malaysia and frequently use MAS, this is I the first occasion I have had to complain and will certainly check what else is available in the future.

Nov 14, 2016

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