Malaysia Airlines / malaysian airlines gold jewelry theft
Malaysian Airlines – A Horrible journey -- Theft of gold jewelry from the baggage
Flight: MH-194 (Kuala Lumpur To Mumbai )
Luggage baggage was misplaced by staff and it didn't arrive in the same flight for which a lost baggage complaint was lodged with the Malaysian airline, Mumbai office.
After following up with the airline, my baggage finally reached Mumbai on next day on 2nd April 2010. Since my wife resides about 700 kms from Mumbai, it was not feasible for her to come down to Mumbai to collect the baggage. Hence your staff suggested that the baggage will be couriered to my wife residence to avoid any inconvenience.
On 2nd April my wife got a call from your office in Mumbai that the parcel has arrived but the courier company was reluctant to send the courier as it contained gold ornaments and chocolates, clothes and gifts as declared in my baggage complaint mentioned above. I need the parcel urgently since my wife was attending a marriage in the family and the baggage contained her traditional clothes and jewelry. After I raised my concern on how you would ensure the gold jewelry will be safe, the lady officer (forgot to ask her name) informed that the baggage will be sealed and couriered.
But to my surprise when the baggage arrived on 3rd April (Ark Courier) at 5 am (do you counterparts send courier at this hour!), gold jewelry consisting of rings and managalsutra (wedding band) was missing from baggage
I am really appalled and shocked that an airline of your reputation handled this whole episode so carelessly and unprofessionally. I would like to know how I can get back the ornaments that I lost.
One more thing, when I call to Mumbai airport about this issue then they told that now they can not do any thing (just say, you don’t have to put your jewelry in the luggage bags) and they are not giving me any email or contact number where I can complaint. And give me public email id bcamhbom.[protected]@gmail.com... . They don’t have any official email id for the same.
And even there is no response when you mail to '[protected]@mas.com.my' and '[protected]@malaysiaairlines.com'
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