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Malaysia Air / lost baggage

1 Denpasar, Indonesia

I recently took flights from london to bali via kuala lumpur, where my baggage failed to make the final leg of the journey. Unfortunately I had yet another ongoing flight with another airline and a long road/boat journey.
I was stunned to be told by malaysia air that my luggage would not be forwarded to me and I would need to make the trip to collect it myself. Having paid for a business class ticket I expected to be treated with respect and good service.
My luggage will shortly be arriving at another airport without being met - then will be taken to 'lost and found' malaysia air staff show an amazing lack of concern or interest. I will now be paying for a private company to collect and transfer my luggage to me.

Jul 31, 2015

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