SUBMIT A COMPLAINT

[Resolved] Makro Online / ps 4 @r3999 ordered black friday

Gauteng, ZA

On the 24 Nov 2017 I purchased a PS4 online I received a message that says payment successful (see attached) and I called on Monday 27 (makro silverlakes)and I was advised that the most important thing is the MAK number. I was told I will receive an SMS for collection to my surprise when I visited Makro on the 29 Nov 2017 im now told about 48 hours. I have proof dat there was money in the account. This has broken the promise to my son, I am a bad parent now.

Can i please be treated like a customer who followed all the process and be given the order I placed.

Hope to hear a positive response from your side

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Makro Online Customer Care's Response, Nov 30, 2017

    Dear Nkele,

    Thank you for taking time to contact us,
    Please forward us the order number starting with MAK****** so that we can follow up and advise accordingly.

    Apologies for any inconvenience caused
    Kind regards,
    Makro online team

Nk
Nov 29, 2017

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