PlayStation Customer Service Contacts
San Mateo, California
United States - 94404
I reported somebody in a message chat on PS Network, insulting my gaming abilities and using terrible words in every single message. I respond with one bad word, and I get my account suspended for 3 days?!?! This is outrageous! 3 days just because I said one bad word?! Why are you doing nothing to discipline the other person? I am completely annoyed and mad, and I am considering never playing any games on your network ever again.
Case ID #[protected] Good Evening Sony, My name is Kevin McPherson, I am the sole owner of the PlayStation...
My account has been banned due to a charge back after my financial intuition caught the double charge for a yearly subscription. I have been unable to file the charge back ban report due to receiving an error message reading my ID and sign-in ID not being recognized. I have tried calling customer support, massaging via twitter, and all other forms I can find to contact and resolve this issue. I am a disabled US Veteran and live on a monthly income and have now lost all access to every game I have ever purchased due to this and I am not happy about this.
I got started streaming gameplay through the PS5 broadcast option on November 18, 2020. The issue I have had...
Was kicked out my account and after I made contact with the a representative they said they couldn't help me. So I asked them to cancel my PlayStation network membership and they cut the line of communication. Transcript is saved. Gravely disappointed in them. I want my money back for the PlayStation network that I paid for in advance.
And I'm not getting a ps5 now for me or my sibling.
PlayStation banned my account I am sure I didn't do anything wrong about Sony privacy and policy I call them they told me your account is banned because of the security reason and it will unban until 48 business hours but it doesn't unban yet so I called them again they told me your account is banned permentally the don't telk me any reason.My Online id is studious-pinion and my email address is [protected]@gmail.com
Please check it I banned without any reasons .
I purchased a game for my nephew on July 6 for his PlayStation 4. In the week following that he was able to purchase nearly$300 worth more without my permission and without having my password. That was my car payment. I am very upset that this was so easy for him to do and think I should be reimbursed. That is really all I needed to say but I'm being told that I need to say more so I'll go on to say that I do not like the way you are continually coercing children to "need" money to buy weapons, skins etc
I am very disappointed with your customers services; you requested for my son PlayStation to be send to your...
The game updates more then I can play. 1 or 2 updates a week. This is terrible. They should update over night. Twice a week for at least an hour each time is a bit much. I believe we should get some of our 60 dollars back we paid for the game and some of the 60 dollars we paid to be online playing the game every year. I have 500 dollars into a game with the operating system, game and yearly membership and I cant play half the time. This is a bit much. Very disappointed in with the new game.
Could not use my PayPal or credit cards on my account over the week. Called PS customer support they tried to tell me the issue was with my bank. I add several other credit cards and renewed my paypal. None worked. So I use a prepaid card. Today I found that my account had been banned due to unusual activity on my account. (I added more credit cards). Now I have to wait up to 48 hours for them to unlock my account. PS customer support does not care i have been without my account for three days and will be another 2 more days. They have lied to me and wasted so much time. Very bad customer service.
Everything was bad for me from the very beginning. one month ago I contacted their customer service and since then my issue hasn't been resolved yet... Don't know what exactly takes them so long. If they have questions they could have asked me, I'd be glad to assist. But seriously, why the service is so bad? Their attitude didn't impress me much...
Holding my PSN account to ransom including all my digitally bought games and online server because I charged back for a service I did not receive.
I cannot even begin to describe how infuriated I am with Sony and EA right now, but I will try!!
I Entered my Visa Debit Card details onto my son's play station to access PlayStation Network as my son is 15. PSN assumed I was the primary user and my card details were left active on the system with no advice regarding removal. My son was able to make 56 purchases over a three month period totalling over £2, 000 financed by my card and was not asked to confirm his I.D. or provide security information regarding the card. When speaking to PSN, I was told the account was in my son's name so wouldn't discuss details until my son was present, only to be told it was my fault for entering my details in the first place. The same evening I received an email from PSN saying - I quote "Your child's playstation account has been suspended from accessing the PlayStation Network as we've identified that some of the details entered for the account was false. Before we can reinstate the account we are going to need you to take ownership of the account" My son admitted to PSN he had entered a false dob to the account (at no point was any form of ID requested). I have written to PSN again with the advice of the CAB and keep getting brushed off. I am left without money to live never mind Christmas, serious relationship problems with my son and an expensive PS4 which is now totally useless. It is clear to see from the above information that I was never a PSN account holder, but my card details were still used. I question why PSN allowed my card to be used without authorisation from myself or the three digit code being entered? PSN say false information was entered (my son's DOB) which makes me even more curious as to why my card was linked to an account holder old enough to have their own bank account? At no time was any confirmation of ID, age etc requested. I did not authorise these transactions, nor have any knowledge of this. I bank with Halifax who told me it was my own fault for entering my card details on the console in the beginning. The fact that irregular spending to the sum of over £2, 000 in a three month period, to an unknown payee (PSN) seems to be irrelevant to my bank.
Sony Play Station 2 was bought in April 2010 from an authorized show room and gifted to family members who reside in town. It was working well and due to non availability of PS2 DVD in the town, it was well packet and kept aside. After three months, it was opened and found that it is not working. Each time, it is switched ON, it was showing system configuration and repeated showing NO DISC. Since there was no Authorized Service Center, it could not be get corrected before the warrant period. After moving to Chennai, it was shown to Authorized Center. They said, it can not be repaired and need to be send to Delhi for reconciliation. After one week, they called and said to pay rs.1797 for getting new piece. The PS2 was rarely used and keeping it idle for short period resulted in damage. I feel, the other electronic product like Onida are much far better than SONY. I have switched off my ONIDA TV ( after using for more than 5 years) for almost two years and even now it was working well. I feel regret in purchasing a product from SONY
Playstaion has the worst customer service! They sold me a defective controller and they will not help at all to replace it. They only want to find ways to charge me even more and i already payed twice for my system because they said it was out of warranty, after 8 months!A one year warranty is no good after 8 months. Crap!!! They seriously need to learn to work with the cosumer to actually help, instead of giving a run around and just *** crap. I'm going to contact the president of the company to seek a refund and special offer from the company. Otherwise i will seek further gaming with X Box.