The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

MagicJack / doesn't work, no customer support unable to return

1 CA, United States Review updated:
Contact information:

There is no customer support to let me know how to return this device. It didn't work and slowed down and damaged my computer. They claim an easy return but unable to return... Can you help me to get a return address?

Sort by: UpDate | Rating


  • Ma
      10th of Jul, 2008
    0 Votes


  • Fm
      11th of Jul, 2008
    0 Votes

    I got my jack about 3 months ago, It is the worst, you cannot even send a fax on this thing.
    The connection to toronto is horrible you have to wait 35 seconds for a connection.
    And mind you, the reception everywhere is horrible, people keep asking me to call back from a better line.
    It sounds likes chipmunks some days, other days it sounds like you calling from mars, with all the breaking up of the words. yesterday I set up my phone line which I am using for buisness, and when I recorded the voice mail and listened to it, it played back in slow motion, tripping out every second syllable, and for the first time, I realise what other people hear when I talk.
    Thats ridiculous, I have downloaded their Magic Fix so many times, and the reception is still horrible.
    So what am I paying for?. If I cannot even complete a call, sometimes, I have to call someone back 10 times for me to relate 1 sentence.
    Magicjack needs to get their act together, great innovation, great product, but very poor reception, so it makes it usless!!!

  • Ro
      15th of Jul, 2008
    0 Votes

    I have tried to obtain the live help advertized in the webpage but to no avail. These people are all but invisible when it comes to customer service. They may have live people working there but they are just taking the money and not helping the customers.

    Roland McIntosh

  • Ja
      24th of Jul, 2008
    0 Votes

    The services is horrible. the service never stays up. It goes in and out.

  • Ru
      24th of Jul, 2008
    0 Votes


    Not only did it fail to keep a connection it stopped working all together after about a month. online customer service promised a new jack in a few's been a few months now and no replacement.

    I'm not going to bother trying to get another one of these worthless pieces of dung because it might be the source of the worst virus I've ever seen. My computer got a virus so nasty that I had to refomat my hard drive and I lost everything. Was magic junk the way it got in? I don't know but with the lousy sevice it's not woth the risk.


  • Ma
      25th of Jul, 2008
    0 Votes

    We got ours (2) and after many steps ( I originally forgot about the validation email.) finally got everything working - I THOUGHT. Every call to family - they said they could not hear me or the static was so bad they couldn't hear me. I went online and was shocked to see so many complaints - not just about performance - but also about being charged BEFORE the end of the 30-day FREE trial. AND some were charged way more than the $39.95. One woman was charged $172 and the customer service seems to be non-existant and getting a refund a nightmare. I called my bank to see if a charge had come through yet - it hadn't, but since we knew which card had been used ( a debit card) - we just canceled the card and I will return the units in the next few days - well before the end of the 30-day trial. If they try to put through a charge early - THEN maybe I will get a live person calling me to see what's up. This sure beats waiting and then having all that hassle to get a refund. Please pass this info along to others having issues with this product.

  • He
      30th of Jul, 2008
    0 Votes

    My magicjack service was excellent for the first 4 weeks...then wouldn't load.
    After 3 days on the phone with 'techs' i was told that the problem must be in my first thought then was 'why dont we just start over, ie, new download etc.NO SUCH THING.
    No warranty*****, no nothing from the company.
    When I posted an alert on say that these magicjack systems have no warranty)I was told that my complaint violated their policy.This makes me think that there must be some collusion between mj and yahoo(advertisement money?)

  • Bo
      2nd of Sep, 2008
    0 Votes

    We can call and connect and hear the other person - but they can barely hear us. Tried 2 phones - 2 computers. Now - forget customer service - what a joke!!! You get them online and they keep saying now call - you say - ok - it connects - and they say - Great. Any other problems?

    Yes - The other people can't hear me!!! It goes like this on and on. Find someone to write to - you can't. I want a replacement to see if it works - I can't find anyone to talk to.

    Forget it - good idea - but the product sucks.

  • Da
      18th of Nov, 2008
    0 Votes

    I bought Magic Jack as a gift for my friend. She couldn't connect to her computer. She returned it right away. And guess what? I never got my money back! But I know Magic Jack was delivered. Can anyone tell me now will they charge me this annual service of 19.99? Or should I cancel my credit card? What should I do?Help me!

  • Ri
      2nd of Dec, 2008
    0 Votes

    I am so happy to read your comments ..I tried to ask customer a question...before I bought it...could not get any responce from their 7 day a week/24hr...that was my first clue...then I read all your I wanted to thank you all..I will not be ordering.

    Happy holidays to you all!!

    Rio, Nevada

  • Co
      6th of Apr, 2009
    0 Votes

    we have purchased a magic jack phone and we have got a virus on our computer, if anybody else has had this problem please comment.we are not sure if the phone is were we got it, but would like to know.

  • Ja
      14th of Apr, 2009
    0 Votes

    mine works great, go to radio shack they sell them, so they must know more about the company

  • An
      22nd of Apr, 2009
    0 Votes

    Horrible customer support with very broken english in chat form. Tried renewing because as bad of reception as it got, still cut down cell bill.

  • Lu
      14th of Oct, 2009
    0 Votes

    I have had MJ since Dec 08, during this time static, dropped calls and not being able to hear or being heard but stuck with it because there was no phone bill. Now I have moved and went to load my MJ and now my computer does not reconize the MJ, I have cleaned up my computer, loaded drivers, live chat etc. with no luck. I was telling all my friends about MJ, I wish I haden't now. I will not renew my MJ, not worth the stress.

  • Th
      17th of Feb, 2010
    0 Votes

    The cable provider I use just went up in price, I was thinking of switching to Magic Jack and saving some money. But after reading some of these complaints. I`ll stay with the service I have now, its still cheaper then AT&T. I`m sorry you all got ripped off, using their service. Thankfully I read these complaints first. I would think that your states attorney generals office could help get your money back.

    Thankful in CT.

  • Ru
      14th of Mar, 2010
    0 Votes

    Majic Jack is a magical joke. I too bought mj to save money on my phone bill, I ended up wasting that money anyway. $39.95 plus tax is what I paid, I could've used that money to pay on a REAL phone service. Everyday is another day of not being able to hear the person on the other end, saying "huh, what did you say, I cant hear you"..

  • Ru
      14th of Mar, 2010
    0 Votes

    Is there a lawsuit against the manufacturers?

  • De
      6th of Apr, 2010
    0 Votes

    Everyone here appears to have a valid complaint.

    Keep in mind, these people, Magic Jack, are crossing state lines AND using the U.S. Mails and wires to conduct their business. As such, you can file federal complaints against them with the FTC and your state attorney general. You can obtain information on filing complaints by searching for the FTC and your state AG's web site and complaint forms.

    Judging by the complaints I see here, it is a strong probability the AG's of more than one state would join forces to chase these people down and drag them to court.

  • Th
      16th of Apr, 2010
    0 Votes

    I agree with all of your complaint, if it doesn't work you should get a refund. I know some of these complaint are old but that doesn't matter. The average cost is $39.95 there are 793 complaints on this board that totals out to $31, 680.35. Don`t you think that Magic Jack owes you all some money. Contact the FTC and your state attorney general. they will do something about this. I bet it may be even higher because some people just don`t complain so that amount may just double or more... I bet the news media would have a field day with this. Plus this isn't the only complaint board. Just look at your TV set and see their add they are not cheap and there their using your money to suck more people in...

    You can file a complaint on line, just goggle the FTC and your state attorney general office and go to the link and file a complaint. Complaining here won`t get any results. There is nothing wrong with warming others about getting ripped off, I know I almost got sucked in, but checked out any complaint first, and all of your 793 complaints saved me from getting stiffed...

    Here`s a link just go down the list until you find your state...Good luck

Post your comment