Macy's Furniture / no customer service
Warning to all consumers...do not buy furniture from Macy's without reading my story first...also type into Google...Macy's return furniture and you will read stories of one nightmare after another. I wish I had been smart enough to do this before I bought anything.
I should start by saying we went to Macy's furniture in Clearwater FL and needed quite a bit of furniture...we were sitting on folding chairs and using tv trays to eat. We first wanted to purchase living room furniture...the first sofa we picked out was the last one on clearance in the store and was literally sold out from under us but that is not what this is about...we also picked out several other pieces...they had NOTHING in stock.
We went home and finally decided to go purchase a dining set that they did have in stock...they couldn't deliver it for about a week...again frustrated we left the store went home and called Macys.com. They gave us an earlier delivery date on the set and so we ordered it. My husband placed the order and also purchased their 'worry no more warranty' and was told after 7 years you get your money back if you do not file any claims. We paid 165.00 to have it delivered. The highest delivery fee I have encountered on anything. We received the furniture and three days later I noticed the table had scratched. I called Macy's and told them I would like to replace it with something else since my husband and I had only eaten at the table twice and I felt like another one would just do the same thing and the table would only get worse over time. They told me I would have to pay 10 percent of the purchase price, the delivery fees and pay fees to have the furniture picked up and the new furniture redelivered. After estimating what that would cost it came to around 500.00 to 600.00 dollars.
I told them I felt like the table should not have scratched like that and they said would send a technician out to look at it to see if it was a manufacturer defect and if it was I could send it back so I told them fine...they sent someone out, he looked at it for literally two seconds and called them and told them no it was not a defect. Macy's got on the phone with me and he left while I was still on the phone. They said too bad...you should have covered the table up, you can call on your extended warranty and maybe they will repair it. Can you imagine having to have something repaired within 1 week of purchasing it? I literally broke down in tears on the phone...I told her I would be willing to buy a more expensive set but I was concerned about keeping this set but was still turned down.
Macy's does not care about their customers and I will post my experience everywhere I can as well as call the local tv stations and newspapers. My best friend is a very successful real estate agent in the area and I have told her to tell every customer she has and every agent that she knows to beware of Macy's. They said it was my fault and I should keep the table covered, I didn't cover it because I wanted to show off my new table and honestly I don't know of anyone that uses tableclothes anymore. I told her even if you have placemats on the table certain things will not be on the mat such as glasses etc. She said I should have covered the entire table. If you are going to cover the whole table why not buy something cheap? They should have said that before they sold it to me...I told them if I knew their policies I would never have bought furniture from them...the extended warranty they sold my husband is not what they said either...you do NOT get your money back after 7 years. You get a credit towards more furniture and they do not contact you, you have to remember it yourself and have a very limited time in which to claim it. Not what was represented on the phone at all.
I have never been more disappointed in a store in my life. Macy's is such a big name I expected so much more. I now have a brand new damaged table I have to pay for. I wish I had put it on Mastercard I would be fighting the charge but I used a Macy's charge. I am absolutely sick. Just know if you purchase something from them and anything goes wrong they do not stand behind what they sell!! Buyer beware. By the way I have bought less expensive glass tables than this one before and they did not scratch. They say it is not a defect so I guess they just sell poor quality furniture, if not why would they not want to make a customer happy and take care of the problem. Remember when retailers used to say the customer is always right? That is not Macy's motto...BUYERS BEWARE!!!
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