L'Oreal International
Reviews and Complaints

Hi,

This complaint is regarding the severe ill-effect I have been facing by using L'Oreal Pearl Perfect Day Cream.
Immediately after applying the L'Oreal Pearl Perfect Day cream on my face I experienced severe burning sensation on my face; as the same was unbearable, I washed my face with water within 1 minute but the itching and burning persisted till the next day. But to my utter disgust, I was shocked to look at my face next morning. My face skin was completely burnt, and was left with Water bobbles & dark patches all around the face. I washed my face with water, but there was no relief. The face continues to remain dark, with burnt patches on many parts on my face. I have been consulting a dermatologist and am under medication, but the physical and mental trauma is still continuing. I called up the local customer care of L'oreal to lodge a complaint(Ref No:190368, Contacted person: Laxmi & Manpreet Aroda); however was grossly disappointed with their response. It was shocking to hear them say that they would refund the cost of the face cream;How can a company like Loreal, which claims to be global brand, be so irresponsible with its consumers? My objective is to raise this issue in this forum, so that other customers are
aware of such irresponsible brands and their harmful products, and also to make a note to the company (Loreal India Pvt Ltd) to take below mentioned actions.
- accept the blame of the faulty product
- bear my medicale expense
- compensate for the physical & mental pain that I been going through.

If no such actions are taken by the company, then i would not be left with any option other than going for legal proceedings.

Regards,
SN
pramod.ch.[protected]@gmail.com

Ok, I hope I am doing this correctly so this will reach the proper personnel... Good gosh, I am doing this to enightenen the company and to warn others. Loreal liquid waterproof eyeliner is soooooo wrong on at least two levels... Very very irritating to the eyes; so very easy to get into eyes and have eyes run and hurt better part of the day. The removal of the eyeliner is almost like a piece of tape... It is painful and can come off in a weird strip at times. It also makes the lashes stiff and coated prior to mascara. To all prospective customers, I strongly advise against this product - I wish I had seen something like this before I bought the product. You get what you pay for - I am going back to bobbi brown eyeliner... Thank you for listening

I used a full container of this stuff - first of all no uplift but the worst (there should be a warning) was an aggrevating twitch on the lower lid - I at first thought maybe I'm under too much stress - after suffering for 6 weeks wondering what was going on (and running out of the product) I realized what was going on - a week after discontinuing the product the twitch in the lower eyelid went away. - plus no noticable difference in my skin.

I colored my hair and it turned red. I was going for blonde. I called the 800 number on the box and the consultant said go with another color. I did and now I have tons of breakage. My hair is shoulder length and I went to see my hairdresser yesterday and she said we're going to have to cut atleast 5 in off. And its going to cost me. I spent over $80.00 just coloring it. And its still red. Now I have to cut it. It was just starting to grow out and I was looking forward to having long hair.

I recently purchased two products from your HIP line, kohl eyeliner and color presso. The lip color is just a poor product in a very intriguing applicator than doesn't work. The eyeliner is a great product in an impossible format. When using the kohl eyeliner it winds up all over my face as particles fall down my cheeks when I apply the product to my eyes. Also the tip of the eyeliner applicator bent at a right angle when I replaced it in the container and I can't seem to fix it. I felt compeled to complain because you guys aren't exactly giving these products away. The eyeliner was $10.94 as was the lip color, plus tax. So I'm out $22. and change.

I’d been searching for a (non-mail order) sulfate-free shampoo for a quite sometime when I came across L’Oreal’s EverPure Sulfate-free Color Care System Volume Shampoo at Target.

After only two uses (it NEVER occurred to me the first time that the reaction to a “sulfate-free 100% vegan containing naturally-derived cleansing ingredients with no harsh, color-stripping sulfates or salts” could be the culprit), my skin started to burn and itch; even my feet and shins, where the shampoo dripped and contacted my skin, had big red splotches. At the time of this writing, 5 days after discontinuing use, the itchiness has not abated.

I went online to see if others have had the same results, and not only found countless posts regarding the same symptoms after using the shampoo, but also discovered the following: Additional primary cleansers and foaming agents include sodium lauryl sulfoacetate, which can be an irritant and isn’t considered mild or pure, and disodium laureth sulfosuccinate, which rates as a moderate hazard ingredient because of its potential to carry ethylene oxide and known toxins and carcinogens. Sodium lauroyl sarcosinate is even worse, since it actually increases absorption levels, and can be contaminated with nitrosamines. There are also a number of irritating preservatives and fragrance ingredients.

In other words, the EVERPURE line has replaced sulfates with further irritating and toxic substitutes. Therefore, there’s nothing PURE about this product.

As a long time customer of L’Oreal, Garnier, Kiehl’s, Vichy and other subsidiaries of L’Oreal and L’Oreal Paris, I’m shocked at this type of deception. After all, it’s the people who are searching for sulfate-free products who are depending upon the fact that they are indeed free of sulfates or like byproducts.

I will be blogging (HerNashville.com) about my experience, so others aren’t duped by the misrepresentation of your product and wind up experiencing the discomfort I have and continue to have. If you care to respond, I’ll post your reply as well. At the very least, I’d like a refund. Being wary of even handling the offending product, it’s now in the trash.

Six months ago I brought the l'oreal hair dye casting creme gloss. It was dark chocolate and semi permanent, and I made sure of this as I did not want a permanent colour. The box indicated the colour would only last up to 28 washes putting my faith in this I used the hair dye. Its now six months later and my hair is still the same colour I wash my hair three times a week and if you do the maths that adds up to alot more than 28 washes. I seeked the advice of a professional hairdresses to which she informed that the colour was indeed permanent and now must grow out. I am extremely upset at this as I certainly did not want a permanent colour. I now have bad regrowth which I am very annoyed about. I will now urge everyone I know to adviod l'oreal products and I certainly will never use any of their products again.

I bought a jewelry set from bargelloreal.com. It was for $549.95 dollars. It came after 6 months as oppose to the advertisement of arriving in 2 months. Once it arrived it was like a plasticy cheap set. I would log into bargelloreal.com and I would be able to speak to a representative by the name of Mushood. He stated, he would work with me and I should return the jewelry set, and a store credit would be issued. And this time prior to dispatching the set, he would send an image of it across. I had paid for the set on 11/4/2009 $549.95 through Google checkout. After months of no communication, no call backs from Mushood, no emails, and he was no longer available on the live chat, as all together that is not working.

And suddenly I get an email today saying that I attempted a charge back, and so there will be no credit. And the audacity to tell me about another fraudulent business they have opened up dressrepublic.com. Where is my money? Where is my jewelry set?

Please do not buy anything, and if you do it's better for you to keep it and sell it for even $50 cents on E-BAY. This company or should I say companies are crooks. They took my money, the returned jewelry set at Houston, TX office and now I have nothing. Is that how they stay in business? Conning ppl?

My parents told me not to trust PAKISTANI jewrelers, and then online. But no I actually thought since they had great pictures, and Mushood would be in constant contact, and they had youtube videos...it would be different.

i bought loreal total repair conditioner from a shop in sector 15, panchkula. the bottle of 90g got finished in just 5 times as i had to apply in much more quantity than the required amount. but fter that i could not get the soothening results claimed by the company. i felt cheated.

I would like to inform you that I had been for Hair Straightening at one of the Loreal Parlours named Runah which is located at I.C.Colony, Cross Road No.5 in Borivali (West), Mumbai.
Just to bring to your notice I was told that they will be doing Hair Rebonding on my hair as I wanted to get them straightened.However after they started the treatment they said that they will be doing hair straightening and not rebonding and even that was not done properly.
My hair got spoiled after that and when i went there to inform them about the same as i was getting hairfall and alos there were many waves in my hair.I was told that it is proper and they did not pay any attention to my hair.
I would like to mention that they do not offer good customer service as well as I feel that the products taht they use are not proper or the procedure taht they follow is improper.
Thanks.

true match foundation, half way through the bottle the pumps stops working, this is the third bottle i have purchased and at ten pounds a time its no joke . look forward to your comments

hellen canlin

I viewed the ad for smaller pores over the television sometime during last summer (2009) and decided to try the product, as I have slightly (very slightly) enlarged pores on my cheek areas closest to my nose. I really didn't realize I wasn't the target age group for this product until I brought it home, because at that time I was 24 and the product said 30+.

I had/have very mild acne and added this product to my daily routine of cleanser (containing salicylic acids) the L'OREAL product and a moisturizer. Within one week of using this product, my cheeks (the only area the pore minimizer applied) was red, swollen and tiny pus filled red bumps were there (not like pimples though, I assure you). I was concerned, because this wasn't normal for my skin so I immediately stopped using all the products. My skin then became almost scaly in the areas where the pore minimizer was used and would flake or peel off.

I have since switched to all Aveeno products that have no acids in them and I still (Feb. 2010) have problems with the two areas the L'OREAL product was applied.

I believe I freaked my skin out by using too many products with the acids in them; which severely dried my skin out and it still hasn't recovered. If I was to wash my face with a cleaner pad, I know the next morning my face will be swollen and red in the two areas on my cheeks were the L'OREAL product was used. I know it wasn't the cleanser or the moisturizer--as I have been using these two products since I was in high school--that caused my lasting skin irritation. I have told anyone I can I wouldn't recommend the L'OREAL product, not all their products, just this particular one.

This is a very good makeup, but the hole in the pump frequently clogs and when the pump is pressed, makeup squirts in many directions, usually on clothes i'm wearing.

My complaint is that the makeup simply does not wash out — even after using straight bleach on the spots. The end result is the garment has to be thrown out.

Two days after using their product, following instructions provided, I began to experience all over hair loss.

For many years I have used the shades in the Natural Blond colors. I recently used Color 9 Natural Blond. When I mixed the color, I noticed that it was a dark red but didn't think much about it because I know you are always improving your products.

However, to my surprised the color turned out to be a horrible dark ash red color. It was a late Saturday and was unable to call a beauty shop. Since I was joining a new church on Sunday, I knew I had to do something fast. So I had my husband run out and buy Loreal 10Natural Blond. When I mixed this color, the dye was blond which is what the first product should have been. I have extremely thin hair and my hair is very fragile.

I have kept the product and would like to have it analyzed. I have checked the bottle labels and the labels are correct, however I am questioning if perhaps the label was put on the wrong bottle? I would also like to know if there is some place I can send this product to a chemist?

I think this is very serious and I know what it is like to lose your hair because I am a cancer survivor. This needs to be looked into and I would appreciate hearing from you.

Evelyn G. Bradley

I colored my hair with L'oreal's Castings Creme Glos hair color. The package says: "Lasts 6-8 weeks".
I noticed that it doesn't come out of my hair. Then I called L'oreal's customer services and they confirmed it: It is a permanent hair dye.

Now I have ugly hair and nasty looking roots and it takes about five years to grow my own hair color back.

I think L'oreal has lied to me. And it just makes me sick how some people at message boards give good reviews to this cheating hair dye (I wonder who pays them to do so).

We want to tell all of you that if there is any offer from Loreal for using their products or getting hair cuts or any other facilities in their beauty parlors, don’t except it.
We had a salesman from Looks Beauty Parlor, Prashant Vihar. He gave us a card of Loreal and told us a huge amount of facilities we can avail for free like hair cut, facial, pedicure, bleach etc. He did not tell us any condition in the use of the card and took Rs. 500 for this offer.
When we went to the parlor, we were told that we will have to use one paid service and then only can we avail any free service. This case is not only with me but with many of the people who availed this offer.
It’s a shame for a company like Loreal to sell its products in this manner by cheating people. We recommend you to reject any such offer that loreal gives by their beauty parlor

I recently purchased L'Oreal Revitalift Complete. This product completely clogged the pores around my nose, down the labial folds between my nose and mouth, under my nose and on on my chin. I am still trying to get these pores unplugged. I can't believe that this happened! I've always had more faith in L'oreal products.

I also purchased the mascara that is hawked by the woman from Desperate Housewifes. How many pairs of false eyelashes did you have on her? I don't care for this product either. My eyelashes look like spider legs...certainly not full like the full lashes that your product promises. Seriously, whatever happened to truth in advertising?

Between these 2 items, I wasted abaout $26. Ridiculous!

i bought the loreal dual lipstick a few days ago from boots at livingstonwest lothian i followed the instructions, but whenever i apply the lipstick, leave it a few mins then apply the gloss it flakes all the time it looks like flakey paint, i find that quite unacceptable as the dual case lipstick was not cheap to buy, unfortunately i did not keep the reciept so the boots wont take it back, i feel the actual lipstick is not right cosmetically and would like yous to know that the product is imperfect.i buy a lot of loreal products and this is the first time i have experienced anything like this before.

I bought Loreal's eyelash mascara tubes and when I got home I was try to see if it really worked and I opened it up I put the base coat on and it worked great but when I went to put the mascara tubes on my lashes the mascara was so dry that it wouldn't even coat the brush to apply the mascara. I had to use my old mascara to cover the base coat. So you tell me what I need to do. Do I return the product from the place I bought it or will Loreal send me a replacement? If you could get back to me about this it would be greatly appreciated. Thank you so much for your time and response. Tara Hamblen
E- mail address is [protected]@yahoo.com