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L'Oreal International reviews first appeared on Complaints Board on Dec 26, 2007. The latest review Air Volume Mega Mascara was posted on Sep 15, 2021. The latest complaint watery conditioner was resolved on Aug 28, 2017. L'Oreal International has an average consumer rating of 1 stars from 321 reviews. L'Oreal International has resolved 36 complaints.

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Ireland
Styne House, Upper Hatch Street, Dublin 2, Ireland

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564 St Kilda Road, Melbourne Victoria 3004

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L'Oreal International Complaints & Reviews, Page 16

Loreal Prefrence Hair Color — breakages and bad advice

I colored my hair and it turned red. I was going for blonde. I called the 800 number on the box and the...

L'Orealthe eyeliner is a great product in an impossible format

I recently purchased two products from your HIP line, kohl eyeliner and color presso. The lip color is just a poor product in a very intriguing applicator than doesn't work. The eyeliner is a great product in an impossible format. When using the kohl eyeliner it winds up all over my face as particles fall down my cheeks when I apply the product to my eyes. Also the tip of the eyeliner applicator bent at a right angle when I replaced it in the container and I can't seem to fix it. I felt compeled to complain because you guys aren't exactly giving these products away. The eyeliner was $10.94 as was the lip color, plus tax. So I'm out $22. and change.

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    L'Oreali'm shocked at this type of deception

    I’d been searching for a (non-mail order) sulfate-free shampoo for a quite sometime when I came across L’Oreal’s EverPure Sulfate-free Color Care System Volume Shampoo at Target.

    After only two uses (it NEVER occurred to me the first time that the reaction to a “sulfate-free 100% vegan containing naturally-derived cleansing ingredients with no harsh, color-stripping sulfates or salts” could be the culprit), my skin started to burn and itch; even my feet and shins, where the shampoo dripped and contacted my skin, had big red splotches. At the time of this writing, 5 days after discontinuing use, the itchiness has not abated.

    I went online to see if others have had the same results, and not only found countless posts regarding the same symptoms after using the shampoo, but also discovered the following: Additional primary cleansers and foaming agents include sodium lauryl sulfoacetate, which can be an irritant and isn’t considered mild or pure, and disodium laureth sulfosuccinate, which rates as a moderate hazard ingredient because of its potential to carry ethylene oxide and known toxins and carcinogens. Sodium lauroyl sarcosinate is even worse, since it actually increases absorption levels, and can be contaminated with nitrosamines. There are also a number of irritating preservatives and fragrance ingredients.

    In other words, the EVERPURE line has replaced sulfates with further irritating and toxic substitutes. Therefore, there’s nothing PURE about this product.

    As a long time customer of L’Oreal, Garnier, Kiehl’s, Vichy and other subsidiaries of L’Oreal and L’Oreal Paris, I’m shocked at this type of deception. After all, it’s the people who are searching for sulfate-free products who are depending upon the fact that they are indeed free of sulfates or like byproducts.

    I will be blogging (HerNashville.com) about my experience, so others aren’t duped by the misrepresentation of your product and wind up experiencing the discomfort I have and continue to have. If you care to respond, I’ll post your reply as well. At the very least, I’d like a refund. Being wary of even handling the offending product, it’s now in the trash.

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      L'Orealbad hair dye

      Six months ago I brought the l'oreal hair dye casting creme gloss. It was dark chocolate and semi permanent, and I made sure of this as I did not want a permanent colour. The box indicated the colour would only last up to 28 washes putting my faith in this I used the hair dye. Its now six months later and my hair is still the same colour I wash my hair three times a week and if you do the maths that adds up to alot more than 28 washes. I seeked the advice of a professional hairdresses to which she informed that the colour was indeed permanent and now must grow out. I am extremely upset at this as I certainly did not want a permanent colour. I now have bad regrowth which I am very annoyed about. I will now urge everyone I know to adviod l'oreal products and I certainly will never use any of their products again.

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Bargelloreal.complastic jewelry set/no return or store exchange

        I bought a jewelry set from bargelloreal.com. It was for $549.95 dollars. It came after 6 months as oppose to the advertisement of arriving in 2 months. Once it arrived it was like a plasticy cheap set. I would log into bargelloreal.com and I would be able to speak to a representative by the name of Mushood. He stated, he would work with me and I should return the jewelry set, and a store credit would be issued. And this time prior to dispatching the set, he would send an image of it across. I had paid for the set on 11/4/2009 $549.95 through Google checkout. After months of no communication, no call backs from Mushood, no emails, and he was no longer available on the live chat, as all together that is not working.

        And suddenly I get an email today saying that I attempted a charge back, and so there will be no credit. And the audacity to tell me about another fraudulent business they have opened up dressrepublic.com. Where is my money? Where is my jewelry set?

        Please do not buy anything, and if you do it's better for you to keep it and sell it for even $50 cents on E-BAY. This company or should I say companies are crooks. They took my money, the returned jewelry set at Houston, TX office and now I have nothing. Is that how they stay in business? Conning ppl?

        My parents told me not to trust PAKISTANI jewrelers, and then online. But no I actually thought since they had great pictures, and Mushood would be in constant contact, and they had youtube videos...it would be different.

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          The complaint has been investigated and
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          L'oreal Paris/Total Repair 5 Repairing Conditioner NEWpoor quality

          i bought loreal total repair conditioner from a shop in sector 15, panchkula. the bottle of 90g got finished in just 5 times as i had to apply in much more quantity than the required amount. but fter that i could not get the soothening results claimed by the company. i felt cheated.

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            Loreal Xtensohair straightening

            I would like to inform you that I had been for Hair Straightening at one of the Loreal Parlours named Runah which is located at I.C.Colony, Cross Road No.5 in Borivali (West), Mumbai.
            Just to bring to your notice I was told that they will be doing Hair Rebonding on my hair as I wanted to get them straightened.However after they started the treatment they said that they will be doing hair straightening and not rebonding and even that was not done properly.
            My hair got spoiled after that and when i went there to inform them about the same as i was getting hairfall and alos there were many waves in my hair.I was told that it is proper and they did not pay any attention to my hair.
            I would like to mention that they do not offer good customer service as well as I feel that the products taht they use are not proper or the procedure taht they follow is improper.
            Thanks.

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              L'Oreal — bottle stops pumping, when there are lots of make left in the bottle

              true match foundation, half way through the bottle the pumps stops working, this is the third bottle i have...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              L'oreal Skin Genesis Pore Minimizing Skin Re-Smootherbeware!

              I viewed the ad for smaller pores over the television sometime during last summer (2009) and decided to try the product, as I have slightly (very slightly) enlarged pores on my cheek areas closest to my nose. I really didn't realize I wasn't the target age group for this product until I brought it home, because at that time I was 24 and the product said 30+.

              I had/have very mild acne and added this product to my daily routine of cleanser (containing salicylic acids) the L'OREAL product and a moisturizer. Within one week of using this product, my cheeks (the only area the pore minimizer applied) was red, swollen and tiny pus filled red bumps were there (not like pimples though, I assure you). I was concerned, because this wasn't normal for my skin so I immediately stopped using all the products. My skin then became almost scaly in the areas where the pore minimizer was used and would flake or peel off.

              I have since switched to all Aveeno products that have no acids in them and I still (Feb. 2010) have problems with the two areas the L'OREAL product was applied.

              I believe I freaked my skin out by using too many products with the acids in them; which severely dried my skin out and it still hasn't recovered. If I was to wash my face with a cleaner pad, I know the next morning my face will be swollen and red in the two areas on my cheeks were the L'OREAL product was used. I know it wasn't the cleanser or the moisturizer--as I have been using these two products since I was in high school--that caused my lasting skin irritation. I have told anyone I can I wouldn't recommend the L'OREAL product, not all their products, just this particular one.

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                • Sk
                  s.kinbumps Feb 25, 2010

                  I've had the same experience. Love what the product can do, but I ended up with small bumps all over my face. They aren't pimples or whiteheads. They are small and hard and last for months. I stopped using Skin Genesis for almost a year and then decided to try it again and had the same result -- so I know it is the Skin Genesis. I'm really sorry, because I'd love to be able to use it.

                  0 Votes
                • Ra
                  ranaelhendy Dec 07, 2009

                  you probably didnt cleanse ur skin well before using the product, if ur skin has dirt on it and you use a product that closes or minimizes pores, dirt will be trapped inside and cause pimples.

                  -1 Votes

                Loreal Infallible Makeupstains clothing

                This is a very good makeup, but the hole in the pump frequently clogs and when the pump is pressed, makeup squirts in many directions, usually on clothes i'm wearing.

                My complaint is that the makeup simply does not wash out — even after using straight bleach on the spots. The end result is the garment has to be thrown out.

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                  • C2
                    C26 May 26, 2012

                    Completely agree. I have L'Oreal infallible makeup spots on my blouses & walls that I have not been able to remove. Can this really be good for our skin?

                    0 Votes
                  • Li
                    Lindacfb Dec 15, 2011

                    I totally agree! And I'm amazed that I'm finding NO responses from L'Oreal anywhere. I'll add something else. When a painted wall gets squirted, you might as well have painted the dots there. They aren't coming off.

                    0 Votes

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  Loreal Excellence To Gohair loss

                  Two days after using their product, following instructions provided, I began to experience all over hair loss.

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                    Loreal Paris USAwrong color

                    For many years I have used the shades in the Natural Blond colors. I recently used Color 9 Natural Blond. When I mixed the color, I noticed that it was a dark red but didn't think much about it because I know you are always improving your products.

                    However, to my surprised the color turned out to be a horrible dark ash red color. It was a late Saturday and was unable to call a beauty shop. Since I was joining a new church on Sunday, I knew I had to do something fast. So I had my husband run out and buy Loreal 10Natural Blond. When I mixed this color, the dye was blond which is what the first product should have been. I have extremely thin hair and my hair is very fragile.

                    I have kept the product and would like to have it analyzed. I have checked the bottle labels and the labels are correct, however I am questioning if perhaps the label was put on the wrong bottle? I would also like to know if there is some place I can send this product to a chemist?

                    I think this is very serious and I know what it is like to lose your hair because I am a cancer survivor. This needs to be looked into and I would appreciate hearing from you.


                    Evelyn G. Bradley

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                      • Nc
                        Ncraig Jun 20, 2013

                        Wow what you wrote sounds like what happen to me last night. I have used Natural Blond colors from L'oreal for many years and last night when I went to do my hair with 9 NB the mixture was dark.. Almost didn't do it (and wish I hadn't), but even on the box it said "NEW" so I thought ok they changed the formula. Well today I don't know what color you would call my hair but it is not NATURAL BLOND. I am going try to redo it with 9 1/2 NB..Lightest Natural Blond. Can you tell me if you heard anything from L'oreal? I am also going to go on their site and put in a complaint.

                        Nancy
                        [email protected]

                        0 Votes

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                      L'oreal castings creme glossfalse information

                      I colored my hair with L'oreal's Castings Creme Glos hair color. The package says: "Lasts 6-8 weeks".
                      I noticed that it doesn't come out of my hair. Then I called L'oreal's customer services and they confirmed it: It is a permanent hair dye.

                      Now I have ugly hair and nasty looking roots and it takes about five years to grow my own hair color back.

                      I think L'oreal has lied to me. And it just makes me sick how some people at message boards give good reviews to this cheating hair dye (I wonder who pays them to do so).

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                        • Mp
                          MPayne Jan 03, 2010

                          I purchased Loreal Feria B61 Hi-Lift Brown and applied it this afternoon, I am very disappointed in this product, my hair color is orginally dark brown, which is what the product is for, it did not look anything like the "after" picture, as a matter of fact you can not even tell I dyed it, since I have super long hair I had to buy 2 boxes and I am out $20
                          now. I have used Loreal hair color in the past and had no problems, but now I damaged my hair for no reason, It did lighten my top roots a slight reddish brown?? The picture on the box looks like a very light brown almost blonde-- Do Not buy this--

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                        L'Orealfooling people through their offer

                        We want to tell all of you that if there is any offer from Loreal for using their products or getting hair cuts or any other facilities in their beauty parlors, don’t except it.
                        We had a salesman from Looks Beauty Parlor, Prashant Vihar. He gave us a card of Loreal and told us a huge amount of facilities we can avail for free like hair cut, facial, pedicure, bleach etc. He did not tell us any condition in the use of the card and took Rs. 500 for this offer.
                        When we went to the parlor, we were told that we will have to use one paid service and then only can we avail any free service. This case is not only with me but with many of the people who availed this offer.
                        It’s a shame for a company like Loreal to sell its products in this manner by cheating people. We recommend you to reject any such offer that loreal gives by their beauty parlor

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                          L'Oreal Revitalift Completeclogged pores

                          I recently purchased L'Oreal Revitalift Complete. This product completely clogged the pores around my nose, down the labial folds between my nose and mouth, under my nose and on on my chin. I am still trying to get these pores unplugged. I can't believe that this happened! I've always had more faith in L'oreal products.

                          I also purchased the mascara that is hawked by the woman from Desperate Housewifes. How many pairs of false eyelashes did you have on her? I don't care for this product either. My eyelashes look like spider legs...certainly not full like the full lashes that your product promises. Seriously, whatever happened to truth in advertising?

                          Between these 2 items, I wasted abaout $26. Ridiculous!!

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                            Loreal Lipstick In Silver Dual Compactflakes when applied

                            i bought the loreal dual lipstick a few days ago from boots at livingstonwest lothian i followed the instructions, but whenever i apply the lipstick, leave it a few mins then apply the gloss it flakes all the time it looks like flakey paint, i find that quite unacceptable as the dual case lipstick was not cheap to buy, unfortunately i did not keep the reciept so the boots wont take it back, i feel the actual lipstick is not right cosmetically and would like yous to know that the product is imperfect.i buy a lot of loreal products and this is the first time i have experienced anything like this before.

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                              • Ja
                                JacklinTan Mar 25, 2012

                                I have problems with using the Loreal Brand lipstick. My lips will feel very tight the next day and then followed by lips cracking and bleeding the following days. I have tried a few times applying Loreal lipstick and the same lips issue just took place.
                                I am very unhappy with Loreal products.

                                0 Votes
                              • Mi
                                mistress Dec 02, 2009

                                I bought two of these on offer the other week and the same happened to me so I sent it back to L'oreal. I was basically told it was my fault for storing it incorrectly as the product was well within a year of manufacturing. I was offered a refund or replacement but I asked for some mineral make-up that I use regularly. I was told I could only have one because it was more expensive than the lipstick until she back tracked when my voice changed to one of disapproval and she offered me two! This product is not right and I wish they would have listened to me and tried the lipstick on their lips before assuming I was complaining for the sake of it!

                                -1 Votes

                              The complaint has been investigated and
                              resolved to the customer's satisfaction
                              Resolved
                              Loreal Eyelash Tubesmascara is dried out

                              I bought Loreal's eyelash mascara tubes and when I got home I was try to see if it really worked and I opened it up I put the base coat on and it worked great but when I went to put the mascara tubes on my lashes the mascara was so dry that it wouldn't even coat the brush to apply the mascara. I had to use my old mascara to cover the base coat. So you tell me what I need to do. Do I return the product from the place I bought it or will Loreal send me a replacement? If you could get back to me about this it would be greatly appreciated. Thank you so much for your time and response. Tara Hamblen
                              E- mail address is [protected]@yahoo.com

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                                • Ad
                                  Adrianne Mack-Rhodes Mar 20, 2011

                                  I agree. I have gotten it lateley and it has been dried out, but I have a more serious complaint. I wear contact lenses and my eyes have been very irritated lately. I stopped wearing them and went to the eye doctor but he could find noothing wrong. I then discovered as soon as I begin applying the "Voluminous Mascara" my eyes start burning. I am NOT getting it in my eyes but evidently there is a new ingredient in the mascara, and when I begin applying it to my eyelashes I get a burning sensation, almost as though the fumes are burning my eyes, so now and I am forced to switch to another manufacturer. Does anyone else have this problem?

                                  0 Votes

                                L'oreal India Private Limiteddistributor neglect

                                We were appointed distributors (Super Dealer) for the Companys products in Feb 08 as the previous dealer left work.The Company employees after making me invest a huge amount in their inventory and promotion of sales just dumped me on refusal to meet their demands ranging from backdating of invoices, selling on credit against company policy, working on the last moments before closing etc, The higher ups seem to be aware of the situation but have avoided to correct the malpractises.Now goods worth five lacs and claims worth one lac approx are pending for the last 3 months but nobody seems to bother.The Co.sales team has a bad reputation of doing primary sales and not working on the secondaries.At a time when good Companies are looking for good distributors and partners this Company seems to have no concern for its Brand Value or ethics.

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                                  • Ej
                                    eji23oj Feb 08, 2011

                                    loreal saloons have opened all over india with big banners of the company name, because of which people like me dont need to think and enter, but i realised that the rates are high because ofcourse its "a BRAND" BUT SOON U ALSO REALISE THAT THE PRODUCTS THAT THEY USE ARE EITHER LOCAL OR CHINESE MADE.
                                    A COMPANY LIKE LOREAL SHOULD ENSURE THAT THE PRODUCTS USED AT THE OUTLETS SHOULD BE OF LOREAL ITSELF AND IF THEY DO NOT MAKE THE PRODUCT THEY SHOULD PROCURE IT OF SOME GOOD BRAND, AT A NATIONAL LEVEL AND PUT TO USE.
                                    U SHOLUD REALIZE THAT A CUSTOMER REALLY FEELS CHEATED BY THIS.
                                    THIS INCIDENT HAS BEEN REPEATED AT SEVERAL PLACES - INDORE, LUCKNOW, DELHI, DIMAPUR ( experienced by me)

                                    0 Votes
                                  • Po
                                    Porush jain May 23, 2009

                                    I agree loreal is loosing out on it brand value and emerging as a company with no ethics.
                                    A salesman sold me a package for 500/- giving wrong information for loreal branded saloon "Awesome Sec 18 Noida " . Not honoring the package they have also refused to pay back . With the foul language their sales executive used some Mr Hasim from dream advertising i dont see loreal India gaining any brand equity in India.

                                    0 Votes

                                  The complaint has been investigated and
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                                  Resolved
                                  L'Oreal Paristerrible experience

                                  Loreal puts false claims (Accompanied with pictures of models) on their products! My hair turned really really black! It also has uneven tone - the roots are much lighter (Although I don't have roots, since I don't have gray hair yet!) the ends are really really dark black!! Instead of light brown!!

                                  I tried to die it again with a lighter color - it didn't work either!! I am stuck with it, don't know what to do!!! I will never buy their products and wanted to warn everybody about this!

                                  The lady at the cosmetics counter at cvs told me this is pretty common in loreal products!!

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                                    • An
                                      Annv Awon Pantin May 12, 2014

                                      I live in Trinidad & Tobago, and I usually use the L'OREAL Healthy Look Creme Gloss Color 8G - Golden Vanilla. I never had any complaint, but today I used it, and my hair turned brown, which I hate. I shall have to consider using this product in the future, because it is not consistent. What redress do I have in the circumstances??? Bleaching it out is out of the question.

                                      0 Votes
                                    • Ms
                                      mshumph Jul 26, 2012
                                      This comment was posted by
                                      a verified customer
                                      Verified customer

                                      I normally do not purchase drugstore lipstick. However, I was very curious about the Infallible lipstick by L'Oreal. So, yesterday I purchased a color at CVS.
                                      When I arrived home, I excitedly removed the lipstick from my bag of goodies. I automatically started twisting the top of the lipstick to remove the seal. What! There was no seal. The lipstick was open for anyone's immediate use. This concerned me because CVS's lipsticks are accessible to everyone. So, I thought perhaps I had a returned one that was inadvertently returned to the shelf. So, I called CVS. I was advised by them that their lipsticks are rarely sealed. My goodness! So, wherever I purchase this lipstick, it will be unsealed? If I find it online and purchase it, it will arrive unsealed??? Isn't there a health law against this? Come on! Anyone can open these containers and put anything in these lipstick tubes. Anyone can put this on their lips and transfer a disease. There is no way I am putting this stuff on my lips.

                                      0 Votes
                                    • Ma
                                      mascaramaddness Jan 18, 2012
                                      This comment was posted by
                                      a verified customer
                                      Verified customer

                                      I recently bought this mascara from walmart 01/02/12 and when I opened the package and tried the mascara it was nice but three days later the mascara began to flak off through out the day. By the evening or afternoon I would have to apply more which then flaking was even worse. I tried to take it back to walmart but because i had already open the package and used the mascara they wouldnt refund my money. I would like to be refunded my money. For what I pay for mascara yeah I want to be refunded.

                                      0 Votes
                                    • He
                                      Helen Borella Feb 28, 2010

                                      I only use infallible lipstick by loreal. It does what it says, it lasts all day. It is great because i hate to reapply my lipstick. I ran out of my favorite color and the only color that I use. It is number 700 auburn, so I went to walmart to purchase another one and they did not have my color.They did not even have a slot for the number 700 color I use. So I thought it was discontinued. I had to then change my color, I was not happy. I had my empty lipstick with me so I would get the right one. I started comparing colors and found one that was darker by what is shown on the out side, I picked number 220 terra cotta. It was not darker it actually was lighter then #700 and I hate the color. Now I spent the money on that and used it so you can't return it. I then went to cvs and found my color #700 and bought it but now I have a lipstick that I wasted my money on.

                                      0 Votes
                                    • Lu
                                      luciane bittencourt Jul 10, 2009

                                      X tenso Loreal
                                      Two weeks ago, I went in a salon with the brand LOREAL and asked and talked with the professional that told me all his history about working with L’Oreal brand. He is American and because this was easier for me explain that I would like to do a straightening in my hair (I am Brazilian, living in Thailand as an expatriate). He said to me that he could use an excellent product on my hair, and I believed totally in his words... but, for my surprise, since that sad day, I am losing my hair. My hair is all breaking in the root on the top of my head!!! And also for many parts for all my head!
                                      Sincerely I hope more from L’Oreal, I hope some kind of contact with this big and renamed company, because the "professional" said to me that never happening with him, that it is very strange and I had to pay for a protein treatment! I am losing my hair, day after day and I am in panic!
                                      I am waiting a contact as soon as possible!
                                      I would like to receive some guidance to how do a treatment for my hear and the products to do it.

                                      The salon that I unhappily went is -
                                      HAIR WELL by LOREAL
                                      4th floor Central Pattaya Beach Road, Room No 442

                                      Luciane

                                      0 Votes

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