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Lord & Taylororder placed on black friday

Tried to place an order on Black Friday with an e gift card and spend four hours trying to do so. Bottom line no matter which credit card I had to post (why I had to give my credit card, I still do not understand as the E gift card amount more than covered my order. Finally gave up about 11:30 pm very agitated and called my daughter telling her never to gift me with a Lord & Taylor. But that is not the end of the story. Yesterday I checked my Capital One account and was shocked to see a charge from Lord & Taylor for the very same merchandise I had tried to order with my gift card. Called Customer Service and hung on for approximately 25 minutes before hanging up. I did write to the Lord & Taylor CEO, but this was prior to my finding out I had a charge on my Visa Card. Lord & Taylor better get its act together -- I remember the days when shopping at your store and website was a pleasure. When my order is received I will return it -- I want nothing to do with Lord & Taylor.

Do
Nov 28, 2017

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