LLBEAN VISA / poor service - idiotic fraud alerts
Since switching from BOA to Barclay's Bank LLBEAN VISA card we have had a stream of irritating and intrusive alerts coming in by phone and email. All related to local and routine, repetitive purchases such as gas and groceries. It would appear that their "Security" branch does have a clue. Since the pattern of our purchases is so predictable one has to wonder what sort of Keystone Cops are manning the fraud desk. And don't think we haven't told them each time we call to confirm the charges. Their response is inane... "it is all just a routine check."
We have never had a security issue. Never filed a complaint. Never pay late. We should be invisible to them. I mean nada but these folks can't control themselves. Whenever we travel we alert them to our itinerary which has helped but even that precaution hasn't been foolproof. I wonder if Barclay's has been hiring the same ex-fast food service workers who flocked to Homeland Security a few years back.
I've told my wife to dump LLBEANVISA but she loves the free shipping. LL BEAN... are you people asleep up there in Maine?
Wake up to the complaints and fire Barclay's. You are tarnishing your usually excellent customer service reputation!
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