LG Washer and Dryer / outright deception
I bought a LG washer and dryer set the day after Thanksgiving. They were supposed to deliver December 28, 2009. Two days before I get a call from the delivery personnel stating that the store in Grapevine did not send them the dryer and he only had the washer.
I called up Best Buy to speak with their manager about the situation. They said they would look into it. Later that day I drop by to speak with the manager personally. He said they were sold out. The best they could do was give me another dryer. I told him that was unacceptable. The other dryer did not match. The point of buying a matching set was to get a MATCHING set.
The manager revealed that they had oversold the LG units and they had known this for sometime. They had known this and not told me. If they had I could have looked for another deal during the Christmas holiday.
Best Buy purposely withheld this information to force my hand. When I told the manager that, he told me I was lucky that Best Buy was selling the LG units at such a good price and that they were doing me a favor doing so.
Fuming I left. I came back on weekday to speak with another manager. And he admitted that they had oversold. And the best they could do was give me a mismatch dryer or I could swap out to another set. When I pointed out that the swap set was way inferior they finally admitted to that effect.
I told them what I thought of their customer service and outright dishonest methods and took my money back. I was not going to let them take advantage of me.
Boycott Best Buy! They knowingly oversale and will not tell you. Trying to force your hand.
More LG Washer and Dryer Complaints & Reviews
- LG Refrigerator - anyone who bought an lg refrigerator has run into this problem 
- LG Refrigerator - faulty control board 
- Lg / Dishwasher - nasty smell! 
- Lgmedsupply - lgmedsupply commits fraud! 
- LG Canada - warranty service 
- LG Electronics - refrigerator lfx25973
- LG Electronics - lmxc23746s refrigerator
- LG Electronics - lg front load washing machine
- LG Electronics - smart phone lg3 brought about two years ago stopped recognizing sim.
- LG Electronics - washing machine/ delay in delivery and communication regarding maintenance