LG Electronics

LG Refrigerator, Model: LFXS296226W
29 cu.ft. Ultra Capacity, 3-Door French Door with Dual Ice Makers

April 27, 2017

We bought this Model about 1-1/2 years (17 months) before we started having major problems. This purchase was based on some research along with the "Consumer Reports" rating. On Jan 15, 2017 the unit quit cooling and freezing. A service tech (whom LG advised us to use) said that there appeared to be a leak and it would have to removed and worked on... needs to be repaired. Then we noticed that we had purchased a Three-year "Extended Warranty" on two of three LG appliances we had purchased from Grand Appliance of Appleton WI at the same time (washer, dryer and refrigerator). Upon contacting Grand Appliance of Appleton WI we were told that there was nothing they could do. We would have to work thru and with NSI Protection Plus Insurance Co whom serviced the Extended Warranty sold to us by Grand Appliance Co. This is when the problems really started! The first repair visit on Jan 16, 2017 as stated above. The second "diagnostic" visit was on Jan 19, 2017. The third repair visit was on Feb 8, 2017 (over three weeks without a refrigerator-freezer already). A compressor and dryer assembly were replaced. The unit worked intermittently (had to set the frig temp at 30-degrees and the freezer temp at 6-below zero (as low as it would go). Food in the freezer never really froze solid. On March 22, 2017 the unit quit working completely. A fourth repair visit could not be rescheduled until April 4, 2017 (two more weeks). $974 worth of parts was ordered (Condenser, Compressor, Dryer assy, Evaporator and Main Board). On April 4, 2017, the fourth repair visit was made to install all of the above parts, which involved two repair technicians. One day later, April 5, 2017 it was 69-degrees inside the refrigerator/freezer. A fifth repair order was placed and on April 10, 2017 (another week later) the repair technician determined the unit non-repairable on April 10, 2017. A week later a call was made to the NSI Insurance Company to find out what was happening with a determination on the insurance policy. I was then offered and accepted a new replacement of the same make and model. Now another week has passed and still no further information about the replacement. Well over three (3) months without a refrigerator that does not work at all or only works intermittently, letting freezer foods get soft! Maybe all LG employees should experience these problems and see what a hardship this causes . . . food spoilage, moving foods to other neighbors and relatives refrigerators and freezers (some 10-miles away), extensive clean-up on two occasions, and all the time that we lost waiting on parts (1 to 3 weeks) and repairs, running to neighbors and relatives, the hardships of having family and friends over, preparing snacks and meals, making repair calls, many follow-ups with NSI Protection Plus Insurance Co. They never contacted us, to keep us informed on anything! These were the first LG appliances I have ever purchased . . . never again. This was the first time I ever purchased an Extended Warranty . . . never again. There was no “customer service” from any of the parties involved in this very disappointing ordeal. After another call, I was just informed that a replacement refrigerator should arrive May 3, 2017. We will see if it happens? Four months without a working refrigerator!

A brief summary of the above.
8/31/15: Delivery of a new LG refrigerator, washer and dryer with Extended Warranty on the refrigerator. $2, 389
Refrigerator Warranty: $249
1/15/17: Refrigerator Quit freezing and cooling. (16-1/2 months after purchase).
1/16/17: Non-warranty Company made service call # 1 to home. $83.95
1/19/17: A & E Factory Service (NSI Insurance Co) service call # 2. $303.95
2/8/17: A & E Factory Service (NSI Insurance Co) service call # 3. $745.63
2-8-17 to 3-22-17: Worked intermittingly, not cooling or freezing at proper levels. Made service call.
4/4/17: A & E Factory Service (NSI Insurance Co) service call # 4. Repairs made. Never worked. $1, 288.41
4/10/17: A & E Factory Service (NSI Insurance Co) service call # 5. Declared Non-repairable.
4/17/17: Called NSI Insurance Co to complain. Promised a brand new refrigerator of same make & model.
4/25/17: Filed a complaint with LG.
4/27/17: Called Grand Appliance & TV of Appleton WI to see if they could help me get some answers. They informed me that they had a new refrigerator arriving on May 2 ready to be delivered on May 3.

Four months without a working refrigerator!

Spent the better part of 2 days talking with executive services with LG. I discussed with them the problem with my 55 inch LG flat screen. It is two and a half years old in the back light panel went out. The cost for the parts in the repair is over $800 ..yes folks $800. Because the television is past the 2 year extended warranty by three months LG was not willing to do anything to help me. Also, the part is on backorder and I'm not even sure when I can get it. But be very clear I am not putting $800 into a television at this time. So please, when going to buy a new television please check what kind of customer service is provided for your product. LG will never get a dollar of my money ever again nor would I recommend their product to anyone. I purchase the TV through Dell, also talked with them for more than an hour and all they were willing to do was give me $43 towards a brand new $1, 500 TV. I've been a customer of Dell for more than twenty years have bought many items from them also. They are a wholesale dealer for LG products after discussing this with LG for the past 2 days I told them it will be my life's mission to post something everyday on this website so people know what kind of customer service they provide. I hope this helps... I wished I'd done more research and read customer complaints because after checking Google I found pages and pages of the same problem from most of the LG televisions and yes folks most of them were less than three years old ... shame on them

I purchased an LG refrigrator and it stopped cooling and working properly less than two years when contacted the service unit they respond very irresponsibly and slow.eventually they took the machine and told us to pay for the gas and service which means that the guarantee you are writing and announcing is false or your service unit is smuggling or you have a bad representative in Sudan.We the sum requested by your people.now again and in less than three months the refrigrator is faulty and does not wish to freeze or keep our staff frozen.
You either have a bad product or bat customer service or bad representative or the all of them.
I don't think I can recommend these products to a friend at least in Sudan.

I have had 2 LG V10 phones in the past 6 months that have had some sort of software issue. IT IS NOT THE BATTERY. It turns on to the LG screen and refuses to go forward. It gets extremely hot and you have to remove battery for 5 minutes for it to cool down. When putting battery back in, it does the same thing, goes back to black LG screen and refuses to go forward. I have contacted my phone company who was useless and said I had to contact LG, then contacted LG and they were just as useless as saying there is nothing wrong with the phone and to factory reset the phone or I can send it in for repair but it is a refurbished phone and sent to me with a crack in screen and now was told I have to pay the remaining balance on the phone for something that WAS NOT MY FAULT! I want my phone fixed or a new phone sent to me. Like I have said, this is my SECOND LG V10 to have the SAME PROBLEM! I even requested to speak with a supervisor and still have not heard anything. This is ridiculous! I just want my phone fixed or for a recall because my phone isn't the only phone this issue is happening to. I would like for a supervisor to contact me, to find out why I'm being treated like this is my fault the phone is doing this.

Dear sir /madam My self Ram Narayan. I bought LG 49 uhd 4k led after couple of days I noticed that on left side of led there vertical line appear then register complain for it and after lot of calls some one came from service center from, Hoshiarpur, Punjab, India. They took led and said we already get ur complain also company send particular part for replacement in ur led we will bring back after 3-4 work days but now it's more then 1 week but no body come. We trying to contact them ever day they jut reply tomorrow someone come but till now no one came. Now what can we do because we reach them to service center as well but same answer tomorrow someone come. How long we have to wait?

Dear sir, Madam
Good morning,
I'm sending this email after long time of searching in the web to find out any LG representative in Saudi Arabia to send my complain, but unfortunately I couldn't found.
I tried as well to send to LG global but also I wasn't able.
I have a major issue in Saudi Arabia with the services of maintenance of the LG HSB-900 headset, no place or no agent for LG locally here in Saudi Arabia to repair.
They said only we serve the air condition and household devices Entertainment.
If you access the website of LG in Saudi Arabia, you will see that:
http://www.lg.com/sa_en

Kindly, just address my issue to the concern department to solve this issue if this is not your specialist.
Kindly note: Extra is electronic mega store maintain only the devices sold by it, my case I purchased my LG for another sale point.
This is not logic for LG as a big name to not has maintenance center in the very huge market country like Saudi Arabia.

Appreciate your effort

Ossama Janoudi
[protected]@GMAIL.com

[protected]

Ac fan not working and it is creating a big problem as the air directly coming to the body.
Registered complaint several times but the engineer said that I have to continue with this problem as LG stopped manufacturing the defected part. My product is still under AMC.
So why should i go for a product where the company stops manufacturing prts after some years and the customers had to face all the problem.
Please do look into the problem so that other consumers doesnt face this similar problem.

The charging port on the phone broke after 10 months of use -- still under warranty. Sprint told us to send it back to lg where it would either be repaired or replaced. Lg informed us it would be 3 weeks in repair. We subsequently (3 weeks later) received an e mail that the repaired phone was being sent by fed ex. It arrived -- with the entir charging port (lower portion of the phone missing - totally unusable)
i contacted lg. They told me in 48 hours they would look for the missing charging port and send it. No apologies! i explained that if they couldn't repair the phone they were supposed to issue a replacement phone. They insisted they could not do that. They will"look for the missing part, ship it and we can reassemble it onto the phone!
unbelievable ineptitude in the repair department as well as lack of courtesy, customer appreciation and any pride in their reputation as a company.

I have a case file initiated today 4/10/2017 #CNN [protected]

I purchased this new product from Fred's Appliance in Spokane WA on 2/9/2017. Service call today found that the lower counterbalance pulled away and detached from the drum creating a hole in the drum (per case file report). Fred's Appliance manager in main store on Monroe St in Spokane WA refused to replace the machine with a new one in stock, stating that only LG could authorize such. Your agent Janika at the company toll free number, "executive authorization unit " stated that only Fred's could authorize LG to replace rather than repair. So consequently I am left having to wait for replacement parts for a washer that only lasted two months! Why should I not reasonably expect your approval for an immediate replacement? Would you please accede to my reasonable request for a new machine immediately. I should not have to accept a repaired defective machine.

Stephen S Lamanna
129 W 22nd Ave
Spokane, WA 99203
[protected]

I have purchased a split air condition of LG from Reliance Digital, i don't know the installation done by LG team or third party vendors but i have never seen this kind of pathetic service in my life, purchased on 26 & on 27 product is delivered & installation was done by 28 Feb, from 28 of Feb my outdoor unit is started loud noise installation team say raise a request service person will come & check the issue may be outdoor unit need to be replace, & I have raise the request till date approx 10 persons has visited to my place to resolve my issue but none of them has done their duty with honesty neither resolve my problem, after few days my indoor unit is also make sometime loud noise & water is leaking from where is started, tired of making the complains many times, last visit done by Mr Touhed Khan or Tousif (Cell [protected]), while he was checking my indoor unit he has done the damage in my indoor unit. & u know what he said LG is a third class product isko kabhi mat kharidna.
Shahnawaz Shaikh
Contact# [protected]
[protected]@GMAIL.COM

I bought a LG portable AC unit and after a couple years of light use the main fan bearing started making noise. I called LG and they had me take it to the service center. They replace a large internal fuse with a smaller one but refused to replace the bearing. The service center said when the fuse blows just throw the unit away its not worth fixing.

I will never buy an LG product again and will make sure everyone know how cheap their products are and how little they care about customer service. They had the AC unit completely apart but would not replace the bearing.

Note if you have LG AC products beware of fires.
http://www.fox25boston.com/news/lg-recalling-air-conditioners-due-to-fire-hazard/476576655

I purchased the LG black stainless refrigerator, microwave and oven on Sept 2 2016 at JCPenney. The dishwasher was backordered. The products were delivered a few weeks later. The dishwasher was still backordered and I went many many times to try to get it before my kitchen was finished. I finally got it around Oct 25. I submitted a $400 rebate claim on Oct 31 2016. Did not hear anything for weeks. Called in Dec and finally talked to someone who said the form was dated Oct 31. I explained the receipts were from Sept and Oct (when dw became available). I faxed this in. No word for weeks. Called again in Feb. Was told that the 4 products MUST be purchased together on the same date.It does says this in the FINE print.I had already purchased the 3 appliances but could not get the DW till it was in stock. I asked to speak to a supervisor and got a voicemail. The rep said I should have just gone to another store that same day to get the dw. I have ALL LG in my house but wont EVER buy again if this isn't resolved. I think it is all very misleading and reps were not helpful AT ALL! I got the feeling they are looking for reasons NOT to pay the rebate. VERY unhappy!

I have had two total failures of LG G4 in 16 months.
We purchased two phones.
One failed after 13 months (would not complete the turn on cycle, kept re-cycling) and was repaired under warranty.
The second wailed after 16 moth (image displayed on screen shifted vertically into two pieces). Required $170 to repair.
Very short life for $600 phones.
Verizon said I had to deal with LG. They has seen both of these types of failures (but kept selling the same model phone)
LG said phone warranty is only 15 month and they must charge for repair.
Both of these types of failures have been posted to the internet by others.
LG appears to not care that they are seling phones with very low life.

Hello LG,

I am very frustrated now and very disappointed with your post sell services.

I bought split AC one month ago, second day some engineer have come and installed my AC, but after few hours it has started leaking water inside the room, then I called them, very next day same guy came and fix it temporarily, then after few days, when I started using my AC it again started leaking water inside the room.

Then I opened up a case no RNP170326028064 on LG, two guys came today they checked it and suggested some weird solution saying put one bucket inside the room where water is leaking, they can put water pipe through the window etc. What was that?

Now, I need LG to take care this as seriously as I have been suffering this issue since one month.

Also, you customer care numbers also not working, even if anyone picks up the phone then they tell to contact the shop where I bought this product. Excuse me, I bought it because of it was LG written on that.

Sir i have purchase lg g3. About 20 months
Now the problem is it has started call hanging and mostly the instrument has stopped reading sim card
I changed the sim card but not working
I showed to the lg companys authorized customer support at patil plaza pune he changed the battery and degraded the software to thr old company version and gave it to me
The device worked for 3 days again same problem
I asked the concerned repairer person about the phone he told do not upgrade it as the phone does not support the higher version and the company is working on it the matter will be solved after 8 months
So what shall i do!
Mob no [protected]

My name is Marc Passmore. I call LG Customer service this morning at 10:00AM est, about my LG V20 smartphone rebates that was approved on 1/27/2017. I provided him approval confirmation of the 2-200 dollar visa cards that come as a rebate from buying the very expensive 2 LG V20 phones. He put me on hold twice then came back and rudely argued with me stating I would have to contact verizon. I told him I had spoken with a LG rep 2 months ago and had pictures of the approval confirmation for the 2 visa cards and he still continued to argue with me. This was very unprofessional and rude. We have LG electronics and appliances all thru the home and for him to talk to a valued customer was way out of line. This type of behavior detours us from buying anymore LG products. This guy should be reprimanded severely. I called another LG Rep back and she was able to take care of my request, but I am very upset about the actions this guy did. I am not sure we will buy anymore LG products due to this. Here Is the proof of purchase and rebate confirmations. I need my 2-200$ visa cards mailed to me immediately. It has been 2 months already! Here is our proof of purchase and rebate approval confirmation. Please help expedite our rebate cards. Please see attachment's for proof or purchase and rebate approval confirmations. Marc Passmore [protected]

Bought the #1 rate LG. Compressor went out within a few months. LG hardest to deal with...A and E gave up time for appt and my husband took off work...never came. They said they would not charge us the labor fee. Then we paid a friend to stay all day (drove 30 miles to get here). They did NOT come. She sat outside on porch and they said they left a note on the door. I left them a 2nd # to call another time and neighbor stayed home, came over to wait during a 5 hour slot. Never came. This went on and on. We finally bought a Samsung, moved LG to workshop. Lg finally came, "fixed" it. It still is not freezing! We keep resetting it and it will not freeze.

HORRIBLE PRODUCT HORRIBLE SERVICE
Gary Hosker Macclenny, FL

Life is not Good when you have been home for two separate 4 hour windows of time to get your less than 2 year old refrigerator repaired after being sold some service plan and it still isn't repaired (this is also after having warranty work performed twice during the warranty 1 year period). They supposedly double booked service technicians on the first window and it turns out that the first technician could only diagnose the problem and didn't even fully diagnose the problem correctly. Now we are being told one of the parts may be backordered and if it is, the repair cannot be made until the part is delivered. Their customer service is anything but service. I feel bad for the LG service man as he cannot control the service appointments or part backorders, but is on the front lines. He was the only one who seemed to even care. I tried calling customer service, but they transfer you around and just do not care. How does LG expect a family to survive without their refrigerator for a week? LG should stand for Line of Garbage.

I purchased 2 LG TVs March 22, 2016. When I received it the HDMI port one was not functioning one of them. I am using port 2. I did not complain at the time. A few months ago the same TV, is not showing video. The picture is coming in and out. I called your support and they indicated to me that they would send someone to check it out. I told them that I bought the TV online through Amazon from a Company called Adorama Camera. I emailed Amazon and they referred me to Adorama Camera. they indicated to me that their warranty had already expired so I had to go directly to LG the manufacturer because the warranty had not expired from the manufacturer.

I called LG support and they indicated to me that they would send someone out to look at the TV. I indicated to them that I bought the TV online and it was shipped out to me by my freight forwarder in the US to the Caribbean(St Lucia). They said at that point because the TV is not in the US they could not do anything for me. If I were to send the TV back to the US it would probably cost me the same amount of the price of a new TV.

Now I have a TV that I paid $571.99 for and it doesn't work in less than a year. Even though your support was able to repair the TV I do not believe that I should be stuck with a TV that showed signs of defectiveness from the day one when I received it.

I was about to buy another TV as I do not have one and I am thinking twice about buying another LG. I usually buy items online and have it shipped out to me but has never had an issue of replacement if I had an issue.

I would appreciate your considering replacing the TV and shipping it to my freight forwarder in Miami. I have a container from my freight forwarder leaving Miami at the end of March.

I have attached the invoice of my purchase with all the necessary details including my freight forwarders address in Miami

I wait your favorable and speedy response

Regards

Karen Peter
Purchaser
Mobile: [protected]

Life's good right? not when you need service from lg - they absolutely suck.
Sent my very-well-cared-for g3 to them in nov 2016 (!) because it was having screen blackout issues at 14 mos old, cost to repair or replace with the problem-riddled g4 was $200, decided to buy another phone instead and have them return my phone unrepaired. I have called, emailed, faxed them request to return the phone no less than 10 times over the past 4 months, each time same story and routine - let me check the status - no status - let me request a status from the repair dept in 24-48 hrs and we'll call/email you - no response - call/email/fax again, same routine.
Still open and no returned phone as of 3/13/17!
Can you believe this garbage?
These people do not care about customer service, only selling you a new product.
Update 3/13/17 - I might be getting a refund... not clear yet.