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LG Electronics review: warranty service 122

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Author of the review
6:02 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I purchased an LG dishwasher with a 2 year warranty. After 1 year the dishwasher stopped working. I've been waiting for a part to fix the dishwasher for 6 months now. I have called LG several times regarding this issue. They have done NOTHING! I have registered a complaint with the Better Business Bureau.
DO NOT BUY LG APPLIANCES they do not full fill their warranty agreements!

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122 comments
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tokala
, CA
Aug 31, 2018 5:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

LG never honours their warranty. A 4 month old fridge still has not been replaced after over 6 weeks. And they try to sell me extended warranty. Garbage. I bought the fridge in Canada with a 1 year warranty. The same fridge in the US has a 5 year warranty. Total fraud.

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user1774263
, CA
Dec 12, 2017 10:52 am EST
Verified customer This comment was posted by a verified customer. Learn more

I bought a lg g5 cell phone had it for 1 month starting having problems with it I have sent it back 5 times know I paid 700 for it but they will send you a used pice of [censor] that don't work never again will I buy lg

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RabiSenapati
, IN
Jul 18, 2012 8:54 am EDT
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I have a purchased LG Split AC.Invoice No254 dt.19/5/2010.At present there is no cooling, either Gas leakage any where or Compressor fault.AC Model is LSA SCW 2.A.F.5
Name of the Purchaser is Laxmi Narayan Prusty C/O Sarojini Prusty .Infront of GURU JANG Jaga, Luhagada Basti, Bali Sahi, Puri . LL Ph-[protected] Mob:-[protected]
Pl send your Technical Engineer to attend the complaint early.
Yours
Sarojini Prusty.

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P.Punam
, IN
Jul 09, 2010 11:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello,

i am really very sad to say that we brought a microwave with lot of good purpose. But its not even been a year, hardly 7 months and we are facing with a major repair issue. and also the basic function of switches are not functioning well. so it's really irritating to mention that a product comes in repair within 7 months, its merely waste of money.

regards
punam

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c.laurie
Preston, GB
Jan 11, 2009 12:14 pm EST

Having purchased a lg tv in the boxing day sales we have had nothing but problems with the tv, the sound on the tv keeps going off, I have contacted the store and took the tv in to the store to be told that i have to prove that there was a fault with the tv, So i took my family {all young children) along to the store to be told that i will have to leave my tv with them, Leaving me with no tv until they could find a fault, I refused this option and said i would wait to see if the fault occured while i was in store, Surprise surprise it didn`t happen after one hour waiting around with my young family the chap on the desk asked me what i wanted to do as the store was closing. I said i wasn`t leaving until this matter was sorted, He gave me two options, Option1 leave the tv for them to HAVE a look in the morning or option 2 bring the tv back in the morning and go through the same process again.None of these were an option in my eyes. So i said i would contact trading standards in the morning then they offered me a replacement tv for the evening, while they sorted my tv out (NOT).One day later i was told to return the old tv and pick my tv up as they could not find a fault (By watching it in store).Two days later i am still stuck with a faulty tv . I was willing to go in store and upgrade to a bigger tv at my own cost as the tv i had was sold out. the tv purchased was a lg32 7000 bought for £350 in the boxing day sales at deepdale in preston lancs.Gone are the days that customer is always right.

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mohan varghese
, IN
Sep 29, 2011 9:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My LG Microwave failed on the 1st August and a complaint was registered. RNA [protected]. A technician attend on the 2 nd august and said the control PCB is defective and need to order. And no news from them for 10 days and hence I contacted their toll free number and lodged a complaint against their ALWAYE service unit. Just because of that they played dirty games with me. They never contacted me for one month and up on my repeated complaints another technician came and removed a part from my oven. His service centre promised me over the phone that it will be replaced or repaired in 4 days time. I did not hear from them for almost 10 days and again complained to their customer care. Just because of that they did not give back the part for another 14 days. With this part in place, at least I could use the microwave for warming up function. Now, with this part with them, I could not even do that. That is how the harrased me for almost 2 months and finally the fit back my defective part . SO THE ONLY THING LG SERVICE CENTRE AT ALWAYE, DID IS NOTHING BUT HARASSED ME BY KEEPING MY OVEN NON FUNCTIONAL FOR TWO MONTHS. All this is because I complained against their service centre. Is this not a mafia kind operation ? Don't LG has any responsibility to have their products serviced after it is sold ? If they retaliate like this to the customers who complain why do they have this so called customer care service. LIFE IS DEFINITELY NOT GOOD LIKE THIS ?!. I am aware that unfortunately there is absolutely nothing I can do to such corporate giants in India, but If I can stop at least one man from buying their products, I am sure I made a point.

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S.Mallick
, IN
Feb 25, 2013 2:40 am EST
Verified customer This comment was posted by a verified customer. Learn more

Microwave oven (model no-MG-3937C) (Sl.No-905DMDQ00114) purchased on 11.10.2009 from m/s Anand & Co.Capital Electronins, Super market; Durgachak (Phone.no [protected]).
This item not working since 23/02/13, its rotor not moving even after power supply.
we have tried over phone(customer care no MTNL [protected] but no response.
Required help for attending the item for use.
My address:- S.MALLICK
21/05/26B IOCL HALDIA,
PO-HALDIA TOWNSHIP (PIN-721607) ; DIST-PURBAMEDINIPUR; WEST BENGAL; INDIA
Phone no:-(M) +91-[protected]

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M C CHAWLA
, IN
Jul 01, 2011 1:31 pm EDT

Lg company is denying to provide service support for the four year old lcd tv 42" size on the ground that this product is discontinued from production range.

Lg officer on the service desk are not bothered to lift phone or even reply on mail.

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Adrianna Berrios
, US
Feb 09, 2010 9:48 pm EST

I recently purchased the 32" lh20 on January 16, 2010 for my bedroom when I got it home I noticed that the protection cover for mounting was missing so I called LG and Marsha on [protected] told me not to worry that the item would be shipped in 7-10 days since I didnt think anything of it I told my husband that the item was on its way so we mounted the television well needless to say 3 weeks later when I didn receive it by mail I called them back and spoke to Jasmine on 2/7/2010 who checked for me what has happened and told me that the item was never shipped so I asked what happen to which I received the answer that the Item was not needed therefore they were not going to mail me one out. I was appauled so I asked to speak to a supervisor and got Mr Ameth Arrocha on the same day and he told me he would look into it and get back to me the next day. Well I didnt hear from him till today 2/09/2010 so that he could tell me that if I wanted the piece I could place an order for the missing piece with parts, I was confused so I asked him why would I place an order and have to pay for it when the item was missing? He told me sorry but that they were not sending me the part and if I wanted it I would have to order and pay for it. NICE HUH. talk about customer satisfactionWell I couldnt believe that that would be the end of it so I told me why would your representative tell me the item was on the way when they werent going to do that I could have simply returned it but I didnt think it was a big deal especially when Marsha their representative told me I would be receiving in 7-10 days Well that was I guess my problem that their rep told me I would be receiving it instead of just returning for an exchange.
Still upset I tried one more time with their on line rep Rodrigo who in a conversation of about 20 to thirty minute and after agreeing with me that he would also be upset turned up telling me that I could order the part for 29.93 if I really needed to have it because it wasnt needed for the tv to run. I love how people could tell you hey I know you bought a new TV and I understand that the piece wasnt there but and I also know that you called 3 weeks earlier and at that point could have returned it to the store but even thought we told you dont worry I will send you the piece in 7-10 business days and now when I threw out the box and I cant return it now they say hey just spend another 29.93 and we'll send you the piece that was missing. I tell you I couldnt ask for a more CARING AND CONSERNED COMPANY I WOULD DEFINIATELY BUY SOMETHING ELSE FROM THEM AND DEFINATELY RECOMMEND PEOPLE TO THERE COMPANY . NOT

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WendyMB
Charlotte, US
Dec 16, 2009 10:24 am EST

I bought my fridge on 11/06/08 from Best Buy. It is an LG LFZ25980ST with a retail value of $3200. Only 2 months after purchase I found that all soft items in my fridge were frozen! I didn't get the Best Buy warranty (BIG mistake) because LG provided one. I didn't make sense to buy another and I assumed that anything was wrong they would make right. NOT! They sent someone out to fix it. Take 1/2 day off work for the repair guy, he looks at it, calls in parts and then sets up another appointment to replace the parts and I take another 1/2 day off work. This happens another 4 times. The 3rd time I asked them to replace it they said no we need to try and fix it again. The 4th time (9/09) the said the same thing but also if this happens again we will replace it. I told them that the next time it will most likely be out of warranty. They said don't worry if it is the same issue we will take care of it. Well here we are 12/16/09 and all my veggies are frozen again. I call LG and get the SAME run around. The worst of it is there is only the customer rep and a supervisor and NO ONE above that person to talk to. She then told me my fridge is now out of warranty and she would have to extend it. I am like I want it replaced! She says "Mam I can extend the warranty and have it repaired again or you can deal with it yourself." So of course what choice to I have? I also asked how many times does the same issue have to be fixed before you will replace it? Mam I can't answer that. What happens if it does this again and the extended warranty is over? Mam you will have to see if you can get it extended again.

Best Buy can't do anything because I didn't buy their warranty. They wouldn't even take it back when this 1st started.

My advice from now on when you buy a major appliance buy the warranty from the store and verify their replacement policy up front. Do not ever buy an LG appliance. I have their dish washer and LOVE it (of course according to other complaints it still might break down), I love the fridge when it works. When they work their appliances are great. The problem is if you get a lemon you will have to have it fixed over and over again until they finally say "No sir/mam we can not extend that warranty again". That is enough for me to not buy another LG.

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Rila Banerjee
, IN
Jul 23, 2009 11:26 pm EDT

I purchased an LG Side-by-Side refrigerator on June 11, 2009 for Rs 102000 (approx US$ 2080). Till date the fridge has not made more than 4 cubes of ice per day. Company engineers have visted over 3/4 times to rectify the problem but have been unsuccessful. I have not received a call from the company even once to enquire about their malfunctioning/defective product that they sold me at full price. Nor is any discussion regarding a replacement entertained. So much for company values!
So at this moment I have a fridge that cools and freezes - qualities I would have found at 2o% of the price! LG's customer relations leave little to the imagination and I'm sorry I became one.
I will give them one more week before taking up the issue with the local Consumer Courts.

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Michelle Kuhn
,
Feb 14, 2008 12:00 am EST

My washing machine had malfunctioned. It is still under guarantee. I contacted the service provider for LG electronics, namely Geedee Electronics. I was requested to fax my proof of payment through to them, which i did on the 5/2/2008. We arranged for the machine to be checked at my home on 8/2/2008. They came and collected my machine, and told my domestic they would bring it back by lunch time. When I arrived home that late afternoon, the machine was still not back. I tried to contact Geedee electronics, but could not get through to them telephonically. Nobody from this company contacted me to explain the problem with the machine after they had taken it away.
On Monday, 11/2/2008, I contacted them to find out what was happening. I was told that they were busy working out a quote to repair the machine. I explained that it was still under guarantee and that I had faxed the documents through to them on the 5/2/2008. They had no knowledge of this fax after they had acknowledged receiving it on the 5/2/2008. I re-faxed the documents on the 11/2/2008. I was told that they would be ordering the part for the machine on 11/2/2008, and it would be there within 2 days. On 13/2/2008, I contacted them again, and I was told by a lady by the name of Melissa that she would go and check with the techinician and see how far he was with the machine, and call me back within a few minutes. After about 2 hrs, I phoned again. Melissa was on lunch, so the receptionist told me that she would go and check for me, and will call me back within a few minutes. After about an hour, I called them again, and spoke to Melissa. She promised to phone me back within a few minutes as well after she went to check with the technician. Once again I had to phone back, as she also did not call me back as promised. I was then told that the technician was out so she could not give me an answer. My husband then called them and left a message for the technician to call him back. By 16.45pm we still had no calls back, so I went up to their premises to investigate and try and find some answers. The techinician was there and he told me they were waiting for the part. I explained to him that I had been without a machine working since 5/2/2008, and needed it sorted out urgently. He told me that he would take the part required from another machine and put it into my machine so that I could have it back by 14/2/2008. I explained to him that I needed him to give me a time when he would deliver the machine as there would be nobody at home and I would need to leave work and go and open up for them. He promised to phone me as soon as possible on 14/2/2008 and make the necessary arrangements with me. He has not done so as yet.
This is extremely poor service and LG need to look at changing their service provider in Port Elizabeth as they are giving LG a very poor name. I own several LG products, but after this experience, I do not think I will purchase another LG product.

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dr sushil mewara
, IN
Apr 20, 2011 12:31 pm EDT

This is to inform you that my i have bought an window ac of lg on 16th July 2010 with equipment number lwa5hw2dd1 serial number 001077 from a shop in Jaipur India. I have opted for the free ac service for which i called upon the customer care. They informed me a complaint number rna110413047972. They said that product will be serviced within 24 hours, but contrary to it there was no response for 6 days. I again called them up they said the complaint have been cancelled. Again complaint was lodged and this time number was rna110419064909. I have already informed the head office in Mumbai, but there was no progress. There is no response from head office or any of company representative after 26 hours. This is damn ridiculous for a company whose punch line is lg life good. I have five products of lg but i m sure by this poor response that will never ever opt for the lg product in future.

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sauravkataria
, IN
Mar 03, 2011 9:13 am EST

I had mailed to cop@vsnl.Net since my mobile has been lost. But till now no reply from any one about my mobile.
So please... Please... Find my mobile. I request you to find my mobile.
Name: saurav kataria
Phone model:gs290
Make: lg
Last used number:[protected]
E mail for communication: sauravvicky93@gmail.com
Contact number:[protected]
Imei number:[protected]

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thakkarbhavik
, IN
Jun 13, 2010 2:52 am EDT

Problam in ac.. Manufacturing problem, recuare change.

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Janette
Sparks, US
Apr 22, 2009 12:27 pm EDT

I purchased a scooter as Christmas present for my daughter. When she tried to ride it on Christmas day a bad smell was coming from the fuse area and it melted the plastic. I call for about 10 days and they finally sent me some parts. Still could not get the scooter to work, finally in February I was sent a new scooter, guess what that one doesn't work either. We replaced the trottle that was sent to us, still not working. I have contacted them probably 20 times finally was told they do not do refunds. They wanted me to talk to people in service and parts, which I have done. Now keep in mind I am a widow and have no mechanical experience, so I have to rely on friends to help. I cannot ask for any more help on this. 4 months later and the Christmas present is not useable. How sad is that.

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ray verrocchio
Cranston, US
Aug 12, 2011 9:09 pm EDT

i purchased a brand new portable AC unit in march, and the compressor for the AC unit has already stopped working. i had a Technican come to my house to attempt to repair the unit but was unable to because they did not have any of the compressors in stock. he then told me that the AC was unable to be used because it was becoming very hot and posed a risk of fire. i filed to paperwork as i was told and was told that i would be contacted in 24-48hrs. after 2 days i then contacted the company and was told that nothing was on file with them and that it was going to have to be resubmitted. after i was told by the technican that it would be replaced in a timely manner and that they are rushing them through because it is the middle of the summer i was now told that it would have to be resubmitted and that it would be 2-4 weeks before anything would be done. i was told that the part would take less time than that by the technican. with attempting to speak with a manager they were talking over me when i was trying to speak with them and then was told that there was nothing that could be done for me and that i could try to go back to the company i bought it at even though the unit is still under warranty. so after over a week with out having my brand new AC unit i now have to wait another month to get it fixed or replaced and then the summer will be over. if you ever purchase anything from LG make sure that the place you buy it from will accept it as a return while its under warranty or dont need the item for another month

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zeenat chandrikapure
, IN
May 05, 2011 12:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought this coputer system on 22/10/2008.On the 7th of April 2011 the system shut down and no response was there on the monitor.I Cleaned the dust from the system I called up Customer Care and they provided me the Number and Address of the authorised service center as my cpu is under warrenty.On 20th April 2011 I and my husband went to the service center Mr lallan told us that it will take only half an hour.My husband was watching him from the glass window and I was sitting near the reception.Suddenly Mr Lallan asked my husband to bring Photocopy of the bill.As soon as my huband left that place mr Lallan came with a smile and said that the pins under the processor were all bend and one was broken.And they started giving me the prices for optional motherboard to purchase.When my husband came back I told him abt what happend.We asked them to Pack it and give us back.We came back home.I asked some of my friends and also to the person who has connected internet about the Processor.What I came to know that that pins are so tiny that only by hammer or somethingh hard it can be bend and if it has briken then some one has tried to hit it very hard.I called the customer care again but they told me that they can only lodge a complaint of Desk tops and laptops not CPU they provided me Number of Ms Shobha Pandey [protected], She just listened to me and conffrenced my call to mr Lallan without telling me.He was just blaming me that why it took 15 days to make the complaint? And on that day why did we asked them to pack the CPU and went back home?After that they dropped my call and there was no response Ms Shobha pandey, and when I was trying to call her she was disconnecting my call.Now tell me what should I do? My system is under warranty why I should pay for it when there is not my fault? Is this the service LG is giving? The reason Mr Lallan is giving is that, That LG will not replace this motherboard.They are pointing out that we have opened the system and we have done the damage.I just took out the dust and didnot even touch the processor as I was not aware of it.What is it and how it is taken out from the place it is fixed.When mr Lalln should us then only I came to Know.And he was showing to each and everyone standing there and making fun of it.Some customers told me that these guys are doing the same thing, for expensive parts of the system they try not to replace but to earn mony from the customer.Now I want an solution otherwise I have to go to Consumer Court and tell media about what had happened with me.How LG could have such irresponsible and impatient people working for it.

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abhishek Shrivastava
, IN
Dec 30, 2009 12:54 am EST

Dear Team,

This is to bring under your kind notice that I (Sonali Uppalwar ) have lost my mobile having IMEI No. [protected] & Batt. No. SBPL0089702 D.D.D DC0 71210, Model LG 195 Black Purchaged on 19/02/08.

Kindly help me out to find my mobile.

Thanks & Rgds
Sonali Uppalwar
91-[protected]

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RRDanta
, IN
Aug 23, 2016 2:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My mobile was stolen from City Palcae museum workshop in Jaipur.

Model No: KP 500
Date of Mfg: 02/2010
Colour : Black
IMEI : [protected]

Any help would be greatly appreciated.

Thank you
Rituraj Singh

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Marcin
Dartford, GB
Aug 16, 2016 3:25 am EDT

I have both TV couple years ago, pay insurance every month for COMET and then the TV was brocken down they send ingeenier to look on it.First time he said and book colection for TV.Now I'm 4weeks without TV and no info whats next, just I know my TV is not repairable anymore.
From last 2 weeks call them every day and the answer is TOMORROW.
HEY GUYS DONT BUY ANY INSURANCE IN COMET - THIS NOT WORKING AS THEY PROMISE!
Marcin

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ruerue
houston, US
Aug 15, 2016 6:03 am EDT

Dear Winner,

THE LG ELECTRONIC COMPANY, wishes to congratulate you on your success
as one of our Ten (10) Star Prize Winner in this years International
Awareness Promotion (IAP) held on 19th August 2009, in London. You are a
proud
winner of the sum of £1, 000, 000.00 GBP.(ONE MILLION GREAT BRITISH POUNDS)
Contact him with your, Names: Address: Age: Occupation: Phone no: Country:
Mr. Albert Gregory
LG Claims Manager.
E-mail:ldepartment3@gmail.com
Yours faithfully,
Mrs. Janet Simon
coordinator for LG ELECTRONIC Company.

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JimSt
King George, US
Aug 11, 2016 5:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Bought Blue Ray Player in May, 2010. Called about intermittent sound quality problems in July, 2010. Troubleshooting seemed to fix problem. Called again in October. Finally said "No more" to trouble shooting and made them take player in for servicing. Now they won't do anything without $69.00 labor fee. They conveniently do not have record of my first call in July which was within the 90 labor warranty period. From what I was told, not sure this would have mattered anyway.

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Goffy
, US
Jul 18, 2016 2:12 am EDT

I bought an LG lcd tv on [protected]. The piece of junk broke after 10 months so I called their 800# for warranty repair. They claimed that they would send address labels to me to send the TV in for repair. I was patient and expected them to honor their word.The labels never arrived. I have been going around with them for most of a year, they never did send the address labels and now claim that because it has been so long they won"t honor their warranty. So basically they claim that because they have dithered for so long that they won't honor the warranty. Beware buying their products! They have no honor.

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Dangore
, US
Jul 14, 2016 3:46 am EDT

I bought an LG Incite CT810 phone from AT&T. One day it would not turn on. I found that one of the battery connectors inside the phone was broken and not making contact so no power. I sent it to LG and they said it was because of abuse on my part. How can this be, I have taken the battery out maybe ten times and then only to reset the phone. The part that broke was obviously defective but LG will not stand behind their products.

I think LG makes attractive looking products but their manufacturing and QC levels are quite low.

I have no choice I will pay the $42 ransom for the phone and get on with my life.

My new life with no LG products :-)

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RANJEETA MEHAN
, IN
Jul 14, 2016 3:46 am EDT

I HAVE COMPLAINED ON 26 TH SEPT TO LG AND ON 28 SEPT A ENGINEER MR KIRAN VISITED MY RES. CHARGED RS 276.00 SAID THE STARTSTOP BUTTON IS NOT WORKING AND HENCE THEPANEL NEEDS TO CHANGED THE PARTWILL BEORDERED AND IT IS NOT YET COME. i HAVE CALLED THE CALL CENTER AND NEVER GOT THRO THEM. tHE SMS GOES THRO WITH A THANK U FOR WRITNG TO US REPLY COMING IN FROM LG. THE EMAIL HELP DESK WRITES AND KEEPS SAYIMG WE SHALL LOOK INTO THE MATTER IT IS NOT OVER 3 WEEKS AND THE MICROWAVE REMAINED UNATTENDED TO. HOW LONG DOES IS TAKE LG TO SEND A PART FOR A MICROWAVE. DO THEY HAVE NO FOCUS ON AFTER SALES SERVICE ... I HAVE EXPERIENCE A PROBLEM WITH AN LG AC TOO WHICH TOOK 1 MONT H FOR GETIING REPAIRED AND NOW THIS TIME THE MICROWAVE. pL DISPLAY THE MSG AND SEND TO CONCERNED CELL TO HEP .THNX

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NeverbuyLG
Poynette, US
Jul 14, 2016 3:46 am EDT

I had a LG front load washer that was a lemon and my extended warranty replaced it after a few years. My LG stove had the electronic board go out so nothing worked and had that replaced within the first year or so. Also my LG refrigerator/bottom freezer is 4 years old and I am on the 5th repair call. The freezer is running 24 hours a day and the stuff in the freezer is thawing. It can not be fixed for 8 more days after 2 already. My food is spoiling and LG is very sorry but I have to deal with the place I bought it. And LG cell phones don't even get me started.

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jrh61046
Niles, US
Jul 13, 2016 1:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Shortly after purchasing in 2006, this unit needed repaired as it would not recognize any DVD's --initially LG was charging us to repair, but sent our check back telling us it was a covered repair. now 3 years later it has the same problem and is unusable. This was an expensive top of the line unit and should last a lot longer than this -- very disappointed in the quality of this LG unit and will certainly not consider LG as we shop for a new TV.
With this type quality and service, your company will soon suffer and fall from the top ranks of electronic companies -- sorry to say, very unsatisfied!
I have had numerous communications with LG and have saved all of them -- amazingly the all sound the same and state that they are not automated but they are at the least semi automated as they all start the same "we take quality very serious..." but the fact is until they are held accountable they will continue to sugarcoat their replies--very poor quality and customer service--I will continue to share this with perspective buyers when ever i can in an attempt to keep customers away from LG

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Rajsekar
, IN
Jun 15, 2016 2:46 am EDT

Major collapse of LG Wash Machine – Just after 3 ½ years.

I am shocked to know a major collapse of my Wash Machine- Tub seems to be collapsed due to rust problem, as examined and reported by LG technician, Trivandrum.

This is further to my series of complaints regarding poor quality of your material which was replaced twice within this short span of 3 years, for such an expensive, so called " world class" premium product from LG- Front loading Fully automatic Wash machine, purchased on 06.01.2006.

As the WM tub seemed to be collapsed and stuck, I complained to LG services, Trivandrum. Subsequently technician examined the trouble and reported tub problem, which is due to rusting of internal parts. Estimated cost of repair is said to be Rs.2300/-

I am terribly shocked to hear such a problem for WM just after 3 1/2 years. I been using my semi auto WM ( W.Pool) for nearly 20 years that too without any major trouble except few servicing, My neighborhood Botch Wash ( Front load Fully Auto) Machine also working for last 15 years without much trouble.

So, request you to consider these facts and arrange to rectify the WM at your cost without penalizing me. Eagerly waiting for your kind reply on the matter at the earliest.

B.R.Nair, Cell : [protected]

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Mr.Tapendra Pratap
, IN
Jun 10, 2016 5:45 am EDT
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Dear Sir
In life first time I have purchased a product of LG and that is a washing machine.After one and a half year on the PCB stopped working and the complaint was logged in in JAN 09 which was completed in FEB09 and that too not the original PCB was set but some other model substitute was fitted giving an excuse that lg has stopped this model and no part is available.FOR this I payed around 8000 RS. Any now again machine is out with PCB this time after 20 days they got the original PCB and after fitting the PCB same day as the machine was set to work the mcb of my house started tripping.Icalled Avinash the technician who visited my house had just gone down refused to attend the same saying that madam u pls login another complaint I will definetely visit tommorow.since 13 April and today it is 11th July till now nobody had come to solve the problem.Within 3yrs I have faced a lot of problem with such a bad company Lijke LG.Product as well as service part is allthe most worst.I have decided not buy any product of LG company since then.I have the reciept of purchasing as well, if matter not solved then will go the consumer court then.Thanx

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Ken and Sue, Getzville NY
Getzville, US
Jun 09, 2011 5:45 pm EDT

Purchased an LG 3 Door Super Capacity refrigerator in 2006. Within 2 years, the doors on the Crisper Bins fell off and no longer served its purpose to keep fruits and vegetable with optimal humidity levels. As a result, food does not stay fresh and waste increases. Also, the shelving unit supports broke apart and and therefore space is not able to be used efficiently. Further, the seams around the door have ripped and room tempeture air seeps into the unit. When I contacted customer service, they initially indicated that they would escalate the matter to their "Voice of the Customer" team. After receiving no follow up weeks later, I reached back to customer service. They indicated there was nothing they could do as the warranty on parts, other than the compressor, is for 1 year. I will post a video on You Tube to provide evidence of these issues. I have suggested to my friends, family and contacts to not purchase an LG refrigerator.

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Sharma Sanjeev
, IN
Sep 27, 2009 3:02 pm EDT

That, I believed in your statements, representations and terms printed on the warranty card and purchased a colour television, bearing Model No 21FD70V, Unit Sr. No. 701NLK00189 on dated 04/06/2007 and duly signed and sealed warranty card was issued by you through your dealer/ business partner. The relevant portion of warranty card is reproduced hereunder for your immediate perusal and action:-

S. No
Model
Warranty Period
Type of Warranty

3.
17"(39.8Cm) & Above
3 years
On site warranty is available only within municipal city limits of Delhi, Mumbai, Bangalore, Chennai & Kolkatta. Other locations shall have carry in warranty.

Here, it relevant to note that I am residing within the municipal limits of Delhi and you are legally bound to provide on site free services to me, up to 3 years from the date of purchase of Television, as per warranty card, which you have deliberately failed and neglected with malafide intentions and ulterior motives to have wrongful gains to you and irreparable losses to me.

1) That, after purchase, it is understood that the said television is defective piece and was never enjoyed by me with free mind and pleasure. The complaint was lodged earlier also on or about, in the month October 2007 I.e. just after 4 months from the date of purchase. After repeated requests and calls on your customer care, your service engineer visited and rectified the problem to some extent but the problem of visibility remains the same. The service engineer also whispered about the manufacturing defect being new model eneterd in to the market but refuted to my request to provide the same in writing with the arguments that he is not authorized by the company to submit any thing in writing. However, I have notified the same to the customer care but instead of the assurance and trained reply from customer care executives nothing has happened.

3. That, again, on dated December 02, 2008, the problem repeated and picture was not viewed completely, to which the complaint was lodged with the customer care, who assured to visit the engineer within 24 hours from the date of compliant. However, the complaint number as was provided by your service center is N8CC0208310 and sms was received by me as under:

"Dear Customer, your request id is N8CC0208310. For any further assistance please call our helpline [protected] or [protected] hours-7days). Thank you."

That, after repeating the call on December 05, 2008, one engineer namely Mr Virendera Kumar visited my house on December 06 and without opening the television set asked for the copy of bill and warranty card, which was immediately provided on demand. The said service engineer, went back keeping the above documents in his pocket and assured to revert within next 24 hours, on the ground that he will verify the warranty despite of clear warranty conditions on the warranty card for 3 (three) years but regret to write that he never turned up.

After having no response again on 07th and 8 th of December, I personally contacted the customer care, who breifed on telephone that the warranty has been rejected by the company and advised to discuss with one Mr Sunil Kumar (Head-Service) for redressal.

That, I was shocked and surprised to hear arguments, and believed to be forged and cheated. However, to close the matter amicably, I contacted Mr Sunil Kumar, on his cell No. [protected] on my own costs, who delivered nothing but further assured to look in to the matter and assured to revert next day, which never came till today.

That, you, are in moral as well under legal liability to provide the services as per warranty and/or to replace the television. It is surprised that after repeated requests, reminders and telephonic conversation between you and me, the same has not engaged attention of yours, the reason best known to you. You have acted illegally and unlawfully and against the trust conferred/ reposed upon you, knowingly fully that the above referred television is under warranty period, as copy of the warranty card is already taken by your engineer and you are trying to get unethical, illegal and immoral gains inducing not only to me but also the public at large.

You, are unconditionally liable to perform the services under warranty and/ or to replace the TV. That the aforesaid illegal act of yours have caused irreparable losses and injury to me apart from the mental harassment and you, are profiteering from such unfair trade practices, misuses and offences of cheating the innocent consumers of your product. Loss is also being occasioned to the public interest in as much as innocent customers, like me, are also being deceived by you, by misrepresenting the fact and rejecting the services after purchase deliberately, violating the material terms of warranty.

Please take note of the same with the remarks that, if within 02 (Two) days from today 20/12/2008, you do not replace the television and/or provide the free services being under warranty, as also apologize for your aforementioned act, I will hand over the file to my counsel to initiate Criminal and Consumer proceedings against you, in the Competent Court and Jurisdiction and for compensation, cost of the case/s you shall be solely responsible and liable. I also reserves the right to file the complaint before MRTP Commission to prevent the public at large from inducing with your uncanny behavior, attitude and Unfair trade practices.

Hope, a wise counsel will prevail upon you and you would see the reason to act amicably to avoid the unnecessary hardship between us and have win-win situation.

Thanking you.

Regards,

Sanjeev Sharma

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Geeta Ramanathan
,
Nov 22, 2007 12:00 am EST

I purchased a 26 ltrs Microwave oven from the vivek showroom end Oct'07. I was told that someone would visit my place to give a live demonstration of the product.

I had left clear instructions that since i am a working woman, it would be better if the demo is conducted anytime on saturday or on weekdays after 7 pm. Everybody whole heartedly agreed to this.

However, till date no one has come home for demonstration. I have again complained twice and each time i was given a fresh complaint number and one service guy called me and i again repeated my instructions and again no one has turned up.

I want to dump the product back on them and get a refund.

My latest complaint id is S7CB0901162.

Geeta

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Orty
, US
Feb 26, 2010 8:15 am EST

I purchased a lg washer and dryer as a set and since the day it was purchased the headaches, heartaches started, asked them to replace them under the federal law of 30 day return policy, this was 15 days into the purchase and store manager said it was up to corporate office, corporate office said it was up to store manager. It never got done and when trying to get these appliances repaired by the geek squad, they said they were unqualified to work on these products. after 15 months of fighyting/argueing with them and hearing every excuse imaginable we came, they point blank refused to repair, replace these products. And after they send their repair boys out and figured out that the mechanical item was a lot smarter then the company service techs.

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ashish k. baranwal
, IN
Jan 05, 2011 5:09 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i purchased a refrigerator of LG company on 02/05/2010 . It's model n. is GL-235G & it is of single door. I have repeatedly complained about the poor functioning of refrigerator (complaine n. C [protected], C 10A293566, RMA [protected], RMA [protected]). Till now problem has not solved. Technicians of this company came 3-4 times and told it should be changed. Two times they took the vocher photostat. now i m going to complain in consumer form if it will not be solved within one week.

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PJaye
Morgan Hill, US
Dec 17, 2008 3:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My son's LG Fusic cell phone has broken 3 times within one year. Reliability is
terrible. Every time he has to send it in he loses all his contacts, etc. Huge
inconvenience. The last time we got it back, it broke within a week. Customer
service refused to fix it, claiming it was not under warranty due to main board
damage. I don't know why that's the case, all I know is it's broken 3 times
in the last year, and they refuse to stand behind their product. They are a
terrible company to do business
with.

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upsetlgcustomer
, IN
Nov 09, 2010 6:07 am EST

LG ELECTRONICS AFTER SALES SERVICE SUCKS. IN SPITE OF UNLIMITED CALLS TO THE AFTER SALES SERVICE, NOBODY HAS COME TO FIX THE REFRIGERATOR DOOR (PRODUCT THAT IS ONLY 3 MONTHS OLD). NEVER BUY ANYTHING FROM LG INDIA, THERE PRODUCTS ARE EXPENSIVE WITH POOR QUALITY AND ZERO AFTER SALES SERVICE.
PROBABLY THAT IS LG'S SALES STRATEGY ...

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bhollett
, CA
May 04, 2016 10:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Could not agree more. BUYER BEWARE. Once LG gets your money, they instantly forget you. I purchased a $2, 000 washer and dryer set. 3 months later the dryer stopped working. I am now 5 weeks with no resolution. For anyone with 3 young kids at home, no dryer means a lot of time at the laundromat. I will not spend another Saturday at a laundromat simply because this company has no idea what customer service is. For anyone buying an LG product, I hope it never breaks. If it does, it is probably easier to throw it in the trash versus trying to get any service. Well... as least I used it for three months... so not all bad!

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Hemant Kumar Dev
,
Apr 14, 2007 12:00 am EDT

I bought lg kg110 mobile from neha communication.with airtel scheme. But after 7 days that mobile hanged. The reason of hang is unknown.

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Vinoth
, US
Feb 21, 2011 9:59 am EST

I had purchased an LG LCD TV 32" on NOV-2009 and my TV got repaired (no video displayed except the gray dots) exactly after the next month of the warranty period. When talked to the LG customer care, I was told your TVs display panel is gone and it would cost around Rs. 12000/-. Though I asked them is this the brand/quality that LG possess and I was answered "YES" by the service center head authority and customer care floor manager and moreover I logged a complaint and still waiting (this is the 17th day) to get it repaired/serviced.

SO GUYS IF ANYBODY PLAN TO GET A LCD TV NEVER EVER DARE TO BUY LG BRAND.

You might get a better brand and quality service from other vendors.