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LG American Fridge freezer purchased at ArgosSHODDY TREATMENT

Review updated:

I purchased an American style fridge freezer on August 16th 2009. When it was delivered both doors were damaged. And we asked for a reduction in the price. We paid almost £800.00 for it, but we were offered just £30.00 which we declined we were then offered repalcement doors instead which we accepted. I waited until October for delivery of one door, the second door did not arrive with it, so I telephoned again and was promised delivery the next day, however after many, many more telephone calls, I did not receive delivery of the second door until 21st November 2009. During this time the doors were in our entrance hall and we had to climb over them to get into our room On the 23rd November I received a telephone call telling me to ring a local company who would fit the doors for me, when I rang them asking for an appointment and asking if they would remove the damaged doors at the same time I was told they would not. (these doors are almost 6 feet high). I then rang Argos again who said that it was our responsibility to have the doors removed. This assistant was abusive on the phone and declined to put me through to an assistant that I had dealt with earlier, I then asked to be put in touch with someone more senior who would be able to help me, when I spoke to "A manager", she had obviously discussed my case with the previous assistant who continued with the same advice, that I would indeed have to remove the doors myself. Eventually after my insistance that the goods were faulty, and that it was not my responsibility to have to employ a removal company to discard them, she said they would pay £40.00 towards the removal of the doors. Is it satisfactory that I should have to arrange removal myself, and what if the cost exceeds £40.00? I am disgusted with this shoddy treatment, the amount of money it has cost me to phone both Argos and LG ( the manufacturer) probably has exceeded £40.00 anyway. I have contacted trading standards and am waiting for their intervention. The doors still remain in my hall and have not been fitted. I should not have to be spoken to in an abusive manner, by a member of staff including the manager, or be left hanging on the end of a phone line. Can anyone advise me. The best thing I can do is never buy anything more from them again, and I will advise others to do the same. However that does not sort out my immediate problem. I am unable to find a complaints department for Argos, and I am not on my own judging by the amount of complaints I have found.

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Comments

  • Fp
      Nov 27, 2009

    How about emailing them from their Customer Services area on their website - See link below. Hopefully it will work for you :

    https://www.argos.co.uk/webapp/wcs/stores/servlet/ArgosEmailUsEntry?krypto=KuSadKz%2BB7swg20HG%2B%2FmWF61KCu%2Fx%2B9LiVJ8g2%2FZRge5HrVCe4NMwAbUkcleRvX0bGVckoh8y7GA%0A%2FW1WOtjQbJ8Gr6IFBPdMM78%2FzWZC4FbSR2wA2xcZYg%3D%3D

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