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I will never again purchase from the Darmtouth store of Leons. I bought a washer/dryer and pedstals. The washer wasn't working properly from day one. I called the idiot sales rep who said that they don't take back washers, I had to go directly to Whirpool to have it repaired! IMAGINE, not even one day of having it working and I, the VALUED customer had to get repair service! It still isn't working properly and they wont take it back. I am lodging a complaint with consumer affairs on the issue. Doesn't seem fair to me that a new appliance cannot be returned and of course, Leons DOES NOT STATE THAT ALL SALES ARE FINAL. Trust me, they are so BUYER BEWARE.
The pedestals arrived a week late and the delivery chaps wouldn't install them. Said that the sales rep should have informed me of this during the purchase, which he did not. Imagine having to lift a 150lb washer to install pedstals? How does Leons expect a single mother to accomplish that?
BUYER BEWARE WITH LEONS! What a scam they are running.
Actually Marie, I think that IS better considering the customer right now has a washer that DOESN'T WORK! If the machine's problems are repaired without the customer having to suffer and wait then the customer is happy. It sounds to me like you're a rep from Leons who is happy to have the salesperson's commission stay in their pocket and the repair costs to stay off Leon's books so that Leon's is happy. And yes, that does sound like how most 'serious' retailers do it - it's about the business these days, not the customer. What a disappointment that anyone would respond with a backwards comment like that - as if a fixed appliance vs. a non-working one is a bad thing!
I just wanted to let you know that the warranty offered on appliances are ALWAYS to fix the problem. That does not mean it is a final sale. What it means is that you have one year warranty for parts and labor and that if there's a problem with your appliance, somebody will come at your home and change the piece that is causing the problem. This is not a Leon's Furniture exclusive! It's the warranty offered by most serious retailers. If you find a retailer that is willing to take back any item that presents a problem like yours, it means that they will probably fix the problems themselves and resale the item to another customer. Which then means that the appliance that you purchased might have been to another customer's house before, was damaged, fixed, and than sold back to you. I'm not sure that's much better.