On feb 28, 2018, I went in to west covina lencrafters. It was posted on my accont on 3/1/18. I sat down with a salesperson, I ordered glasses, then put my bank card for purchase. Their computer showed no transaction went through, I put it in again, again it showed nothing was processed. I put in a discover credit card, again the charge didnt come up on their screen. All three showed up on as pending on my end. The discover charge dropped off, the bank charges are still their. The manager rafael said he will find out what happened, he never helped. Brittany made some calls, and told me she could not help me get my money back. No order for glasses was ever placed. I cannot get any help from the west covina store at the west field mall in west covina. A total of $700 charges and no apologies, no merchandise, no help, only excuses.