The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Lens.com / extra charges

1 United States Review updated:
Contact information:

Lens.com charges a 6.5% handling fee on top of their other stuff. This is not shown online, you only see the charge once the order has been delivered to you. I called the customer service rep and asked about it and all she said was that they disclose it during the order process. I went back through to find out when they disclose the charge and couldn't find it. What they do is show the contacts charge, subtrack out any coupon codes you have and then they give you a subtotal. This subtotal has the 6.5% charge added in but it never tells you that. It has an "*" next to it, but there is no place during the complete order process where they tell you what the "*" means!!! Ahhhh. It just bugs me.

Na
Sort by: UpDate | Rating

Comments

  • Ja
      26th of Jul, 2013

    I ordered 4 boxes on contacts on 4/26/2013. The only reason I bought from them was because I purchased a Groupon (expired now). The website will not let you use more than one promotion code and considered groupon as a coupon code, which takes off any other discount. Also, they charge a large service fee, and they are misleading about their price match guarantee. They DO NOT match other online retailers. (which I why I bought the groupon in the 1st place). I called to place my order and they let me use the $5 off and free S & H (not processing). I am hoping my contacts are not backordered like I have read. The girl on the phone seemed like she did not know what she was doing and not professional

    Summary - Service fee, considers groupon as a coupon code, do not price match
    Do NOT buy on lens.com

    0 Votes

Post your comment