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Liquor Control Board of Ontario [LCBO] Customer Service Phone, Email, Contacts

Liquor Control Board of Ontario [LCBO]
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1.2 195 Reviews

Liquor Control Board of Ontario [LCBO] Complaints Summary

12 Resolved
183 Unresolved
Our verdict: If considering services from Liquor Control Board of Ontario [LCBO] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Liquor Control Board of Ontario [LCBO] reviews & complaints 195

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Newest Liquor Control Board of Ontario [LCBO] reviews & complaints

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8:48 am EDT
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Liquor Control Board of Ontario [LCBO] - not feeling safe walking into yonge and wellesley location

I would like to know why the LCBO allows street people to congregate in front of the doors. At any given time there will be at least 4 to 5 people with dogs lying near the entrance smoking, drinking beer and harassing patrons for money, smokes and beer. I don't see this at another LCBO location. I am quite concerned and don't feel safe. If I was to drink...

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12:24 pm EDT

Liquor Control Board of Ontario [LCBO] racist behaviour from manager at 337 spadina store in toronto

On Saturday May 19th 2018, my son and his friend went to the LCBO store at 337 Spadina in Toronto. As it was pouring rain, they both brought their dog inside (including my son's puppy). They were also worried about leaving them outside the store for fear of the dogs being stolen (it's a bit of a rough area). Shortly after they came to the store, a young man who appear to be the manager, ran out of his office and started to yell at them! He made a scene, which was not necessary. This person obviously needs more customer service training, and maybe even anger management as he totally overreacted.
They are two young black men in the early 20's, and I'm sure if they had been white they would not have received the same treatment!
I'm just hoping that the LCBO does a better job selecting the people that they put in charge of managing their stores!

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cplcbo
, CA
Jun 14, 2018 6:30 pm EDT
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Dogs are NOT allowed in LCBO stores for obvious reasons. Unless it is a service animal, leave it outside or in your car. The manager should not of yelled. Feel free to file a complaint via our help desk.

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8:26 am EDT

Liquor Control Board of Ontario [LCBO] hiring practices

How the hell can an employee get fired for stealing minis of all things, cry to union, for what ever reason get rehired and now is assistant manager in Cornwall? This is ridiculous and not even funny...why do people get rewarded for bad behaviour, we need to stop this, upper management should be also questioned for allowing this. How can you ask employees to follow your lead when you have none yourself. Just saying!

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6:49 pm EDT

Liquor Control Board of Ontario [LCBO] denied service with valid legal id because of visitor

I was in the Barrack St. LCBO in Kingston, ON, around 6pm, with my 33-year-old friend visiting from BC to buy a few beers and a bottle of wine. I visit this LCBO twice a month, on average, and have for the past 9 years. Usually, I am not asked for ID, as I do not look younger than my true age. Due to the volume of cans I was purchasing, she helped me carry my bottles of wine to the cashier. I understand the "ID 25" policy (I am a liquor server myself) and have no objection to showing ID, but my guest, who lives out-of-province and is only staying in Ontario for a few weeks, was not carrying ID other than her BC-issued health card (she was not making a purchase, just helping me carry items to the cash) and therefore we were denied service, despite both being CLEARLY over the age of majority by AT LEAST a decade. I asked if I could return alone to complete my purchase (this is the only LCBO within walking distance of my house, I don't drive) and was told that I would not be welcome to make a purchase that day because they would assume I was purchasing for my friend (my 33 YEAR OLD ADULT FRIEND VISITING ONTARIO) and therefore couldn't allow me to buy anything, even if I returned alone. Both the cashier and another employee nearby were extremely rude and unapologetic, despite denying service to two sober people, one of whom was not making a purchase, and me, while carrying legal ID which clearly states I am nine years over the age of majority. The LCBO is, quite frankly, an organization of [censored], run by inept [censored], who don't deserve to have a monopoly on alcohol sales in this province.

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Eric W. Bennett
, CA
Jul 20, 2018 1:34 pm EDT
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I would really like to see you explain the wording of "the law" that enables LCBO employees to apply it irrationally in denying service to a Mother with Son legitimately purchasing alcohol.

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cplcbo
, CA
May 09, 2018 11:08 am EDT
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If you touch any product, we right away have the right to ID you when you arrive at cash. This is store policy and the law. Nothing wrong was done here. If you need assistance carrying product, use a cart or basket located throughout the store, or ask one of our CSR's for help.

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Privatize
, US
Jul 27, 2018 6:27 pm EDT
Replying to comment of cplcbo

There was everything wrong here. Mostly your smug response. It sais MINORS can not touch products and yes you can ID anyone in the store I assume, but having a valid out of province health card and being 33 and being denied service is ABSURD!

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Eric W. Bennett
, CA
Jul 28, 2018 8:22 am EDT
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Replying to comment of Privatize

Absolutely absurd is right. A smug clerk at the LCBO threatened me with denial of service when I was becoming irate over her refusal to exchange a damaged can of beer. Very little semblance of customer appreciation is shown at this government owned monopoly.

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10:09 am EDT

Liquor Control Board of Ontario [LCBO] management

Beer cooler at the location is always unorganized and messy. Specifically the last time I was in the store there were dozens of empty boxes scattered around the room on the floor and on the shelves. A stocking cart was left in the middle of the already messy aisle. The shelves are always sparsely stocked. Beer brands are always in different locations from week to week. Selection of beer is very poor. Selection of quantities is very poor.

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cplcbo
, CA
May 09, 2018 11:12 am EDT
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To address your points:

1) "Beer cooler at the location is always unorganized and messy. Specifically the last time I was in the store there were dozens of empty boxes scattered around the room on the floor and on the shelves.A stocking cart was left in the middle of the already messy aisle. The shelves are always sparsely stocked."

-> The reasoning for this is being short staffed or extremely busy. It takes a large amount of work to restock on nights that are like this. You can also talk to a CSR and mention this, or contact our assistance phone line and file a complaint.

2)"Beer brands are always in different locations from week to week. Selection of beer is very poor. Selection of quantities is very poor."

->Again this is normal. Each store orders and carries different product based on location and popularity. We organize based on what we have in stock. Also shipments are not always guaranteed.

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10:16 pm EDT
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Liquor Control Board of Ontario [LCBO] missing item

I bought a pack of four Seagram Wildberry coolers at my local LCBO tonight, but when I got home and opened it to put it in the fridge, there were only three in the box. The store was closed by then, so I couldn't go back to return them and switch. I'm sure the store would have fixed this if I would have been able to let them know. That said...I work in a factory, so I know how the packing standards on a line work. If the weight on a product is too far above or below the acceptable standard, it gets rejected. I realise human error happens, but these were in a sealed box. It didn't come from the factory with only three bottles inside. And a store generally wouldn't put an open box on the shelf. Which tells me that someone took a bottle out, then resealed it. This could be a huge problem for the store if its a recurring issue. And quite frankly, as the customer, I'm really not that thrilled about it either. Rather extremely not, actually. What can be done to fix this?

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cplcbo
, CA
May 09, 2018 11:14 am EDT
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Taking single product out of packs is common. You should always double check, this is not our responsibility. We usually replace in situations like this. Also always take a recite for a reason like this.

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Privatize
, US
Jul 27, 2018 6:31 pm EDT
Replying to comment of cplcbo

Shouldnt your cashier check to be sure that they are charging the customer for the correct amount of product? Are you equally apathetic if they undercharge instead of overcharge? SMH!

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Liquor Control Board of Ontario [LCBO] ancaster lcbo no transfer of liquor

Hi,

For a few times, I looked up on LCBO website and found liquors were listed in Toronto area stores, and requested Ancaster store for a transfer, but they simply don't do it. I had to drive to Toronto to buy it. The excuse was the transfer cost store money, or they are auditing, or sometimes customer not come in, etc. I am not happy for their attitude. I live in Ancaster, when I see liquors listed in other stores, I should be getting it in Ancaster store.

Thanks,

Bin

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8:41 pm EST

Liquor Control Board of Ontario [LCBO] racial discrimination

I have shopped at this location multiple times only to be mistreated based on my appearance. A cashier by the name of Wendy, who doesn't wear a name tag and her supervisor Vince refused to serve my Sikh fiancé because I had no ID on me. I'm 35 and he is 32 but not only did they refuse service they did it in such a rude and condescending way. Refusing to give her name we finally got it from her supervisor which was just as rude.

After leaving to scour the city for this particular vintage red wine we discovered other locations knew of this supervisor Vince saying he is incredibly rude, unprofessional and problematic.

I returned to get an image of this cashier as there is no real way to file a formal complaint only to find them letting every young white person through without checking ID.

LCBO shouldn't be employing racist staff to discriminate and profile customers.

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cplcbo
, CA
Jun 14, 2018 6:34 pm EDT
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We are trained on how to deal with these situations, seems someone might not be up to date

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6:02 pm EST
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Liquor Control Board of Ontario [LCBO] customer service

I live in Kirkland Lake. I am a 36 year old mother. Your policy is to ID anyone who looks under 25 which I definitely don't. I understand the need for said policy and I appreciate the employee being careful. However, the fact that she also ID'd the 45 year old greying man in front of me tells me that she wasn't simply being careful. I don't look under 30 and I walked half an hour each way, in the middle of winter in northern Ontario, and there is absolutely no reason that I should require my ID on my person. This was simply a case of a miserable employee trying to show her authority which not only wasted my time but wasted my money as I had to get a neighbour to watch the kids as I trekked thru the snow only to be refused service under ridiculous circumstances.

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cplcbo
, CA
Jun 14, 2018 6:32 pm EDT
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We hold the right to ID anyone we feel is underage.

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7:14 pm EST

Liquor Control Board of Ontario [LCBO] disrespectful behaviour by employees & making up policies

date of incident - Saturday January 20th, 2018
Place of incident - 76 Mall Road, Hamilton, Ontario
Didn't get the woman's name working their but the male employee was named Chris.
I am 19, my friends are 18, they came into the store with me because we had just left the mall & I had to pick something up for myself & they didn't want to wait outside as it is winter. The female employee followed us around the store the entire time we were there. I picked up the bottle I wanted & then she asked my friends if they had their ID's on them even though they hadn't touched anything, they said no & explained they were just waiting for me. She told them that there was a new policy released that requires all people in the store to be of age & have their ID on them. I said I was of age & she said we all have to be of age or we cannot be in the store at all & therefore I cannot purchase my alcohol. I have a friend who works at the LCBO & so I am fairly familiar with the rules & this is one I knew was made up as it didn't make much sense. One of my friends who was with me, also made the comment that she would come in here with her parents sometimes to which the female employee responded "well its different with parents." This made absolutely no sense, & though I know we are young, I don't appreciate her treating us like children & acting as she is superior to us. She seemed very proud of herself for coming us with this rule on the spot.

However, I didn't argue we simply left the store & went outside to get ourselves an uber. As it is the middle of winter it was very cold outside & I didn't have a coat as I forgot it in my friends car, who had previously left. We went back inside between the 2 doors they had as we knew we weren't welcome in the actual store. We were waiting for less than 5 minutes & our ride was less than 2 minutes away. The male employee Chris then forcefully pulled the one door open & told us that this is government property & we were loitering & needed to leave. We told him we were just waiting for our ride & it would be here in about 2 minutes. He then responded with "its not that cold outside" & held open the door for us. I then said "wow this is absolutely the rudest LCBO I have ever been to before." I would have been much more understanding of this situation if Chris had not been so rude about it, & instead had politely asked if we would mind waiting outside for our ride.

I have had my friends of all ages come into many different LCBO's with me before & the employees have always been extremely nice & respectful & helpful, however I honestly felt we was being singled out & disrespected because we look young, even though I am of age & my friends followed all the rules & were completely respectful & polite. I told my friend who works at the LCBO of this story & she urged me to make this complaint as she said that if she ever talked to a customer like this, or made up rules, etc, she would be fired.

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3:13 pm EST

Liquor Control Board of Ontario [LCBO] customer service

At the LCBO in Thornhill near Bathurst and Centre, I was asked for ID. However, I was not purchasing anything and my husband was buying the alcohol. Due to the fact I was not buying anything I didn't bring it in the store with me. Because I picked up something off the shelf, I was asked for ID. I am married? Doesn't that count? Why would I get married underage? What makes things worse was that my husband was asking questions and the staff is told him they would return his money and go elsewhere. Talk about customer service. I said a few choice words and we left. Worst experience ever.

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cplcbo
, CA
Feb 08, 2018 10:11 pm EST
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Regardless if you are married or not...The rule of thumb is anyone who touches product needs to be ID if we think you are under 25. This is policy, and the CSR did nothing wrong here by asking you for ID.

"I said a few choice words and we left."

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Liquor Control Board of Ontario [LCBO] I am complaining about a customer service representative

At the 499 Terry Fox Dr, Kanata, ON K2T 1H7 LBCO location.
Issue occurred from 12:37-12:58

Saturday, December 23
Natalie LCBO : far cash closest to the office.

I would like to issue a formal complaint against the LCBO staff member, Natalie.
Issue began at 12:37
Upon arriving at the cash to purchase my alcohol, Natalie communicated to me that I required to produce photo ID and that my temporary drivers license alone could not be accepted. This is entirely correct, I had made a mistake and had taken my original licence out of my wallet. That was my mistake.
I then called my husband and asked if he would be able to come to the LCBO to make the purchase so I didn't have to go all the way home and come back to do so. As the weather conditions are terrible and the traffic is quite heavy due to the time of year.
12:55
When my husband arrived at the LCBO he got in Natalie's cash lane and I went up to the front of the cash and let Natalie know that "my husband is in line for the purchase".
I was absolutely shocked when after I said this I stood there waiting for a quick answer. She looked at me a little sternly, did not provide me with a response and then proceeded to look down and continue with her customer. She blatantly ignored me.
As I was smiling when I spoke to her and the fact that nothing negative had transpired prior to this, I was utterly shocked and found this ‘response' to be very distasteful and absolutely disrespectful.
Not only was she very rude to me, but instead of telling me that she cannot sell the products to my husband she ignored me and allowed my husband to wait in line with approximately five customers ahead of him, full well knowing what the outcome would be.

As someone who is in a position of Customer Service I imagine that she knows that the right thing to have done would have been to acknowledge me politely and to have given me a response or to have told me that she was going to address me in a moment when it was more appropriate. I was not impressed with the mannerism that I was dealt with.

I fully understand that the holidays can be a hectic time, but regardless of what is happening her responsibility as an LCBO customer service representative is to provide the best possible customer service and to attend to such issues in an appropriate fashion, and certainly not in the way that she chose to do deal with it.

She chose to negate her role and to treat a person very rudely in front of a busy line of customers. I was offended, a little embarrassed, but mostly disgusted with how anyone, regardless of their position, could treat someone so discourteously.

I hope the individual responsible for this avoidable issue will be spoken to and that this will dealt with appropriately so another individual isn't subjected to the kind of disrespect that occurred today.

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cplcbo
, CA
Feb 08, 2018 10:15 pm EST
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"I then called my husband and asked if he would be able to come to the LCBO to make the purchase so I didn't have to go all the way home and come back to do so."

This is called a 3rd party purchase, this is illegal, if you did not produce ID as well. This is our policy. You should not of been served.
We also do not let people bud in line, you are making a purchase, get back into line. This is also policy so nothing wrong was done here.

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Privatize
, US
Jul 27, 2018 6:42 pm EDT
Replying to comment of cplcbo

Except for the fact that employee was extremely rude? Is this "also policy"? To be as rude as you can? You didnt even address the real complaint of the rude employee. Again, I ask, is being rude part of LCBO policy?

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12:21 pm EST
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Liquor Control Board of Ontario [LCBO] lights and blinds not being shut at night??

LCBO Avenue road and Lawrence area...
Every night ...yes every night lights are left on through out the store.
Blinds sometimes shut downstairs but never up stairs?...
Residential Apts across the street...tough for families sleeping at night.
On another note all the Vintage wines are displayed infront of these windows...that early morning sun shines directly on this upper level for hours in summer months...
Don't know many wine conasquiers to store there precious wine in sunlight?
There are NOT crews or cleaning there every night...
I see other Lcbo's in the area completely covered up and minimum lights on?
Why not on avenue road?

$ saved in ectricity...skunky wine returns.?

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cplcbo
, CA
Dec 13, 2017 11:24 pm EST
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Security most likely. Some stores need lights on to ensure theft does not occur. But this might just be lazy staff. Contact helloLCBO and open an inquiry

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10:25 am EST

Liquor Control Board of Ontario [LCBO] customer service

Regarding LCBO Store:

675 WILSON AVENUE, TORONTO-NORTH YORK

I have been to this LCBO several times and have the same bad customer service experience.
The new manager has no tact or is not helpful along with the staff here who, spend time just shelfing or staying in corners gossiping among each other.
Something should be done regarding this store staff.

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Liquor Control Board of Ontario [LCBO] canadian club 40 yo

I went into the LCBO 3165 Howard in Windsor Ontario to buy a bottle of Canadian Club 40 Year Old limited production whiskey. The store at he time said they had 81 bottles. I go in only to find out that it just sold out. I'm not angry that it sold out in a short period of time, but the fact that the person next to me in the store just bought the last 24.
I am extremely disappointed that one person could be such a "pig" and buy that many in one purchase, especially on a limited production run. Your policy should limit the quantity per purchase as to give the rest of the public a chance to buy it. I've been trying for weeks now to get just one!

Robert Vujcic

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Update by gijoe42
Nov 08, 2017 2:20 pm EST

Please tell me more, I love to listen to you talk out of your [censor].

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Kenmy Mao
, CN
Nov 19, 2017 11:48 pm EST
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CK Building Material Co., Ltd, is a industry’s leading manufacture of building materials, such as glass mosaic, glass window, glass dome, murals, etc.
It was founded in Guangdong, China in 2006, For over 11 years, We has been shipped and sold around the world, also we have grown our producing technical, product offering ability and service to become one of the largest building material factory in the nation.
CK knows how valuable your time is, that is why we pride ourselves on doing all we can to operate on your timeline, not ours. To serve you better, many of our dedicated employees have full experience and know the concrete industry and the demands that customers needed.
Whether you are looking for something contemporary to work with your home, or something a little warmer and more traditional, you are at the right place for your home decoration materials of all styles and finishes.
We hold the exhibition every year in China and Overseas.
CK can offer OEM and ODM services as well.We also have professional designer department, export department.So customer can enjoy the factory price with professional export services.
http://www.ck-building.com

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cplcbo
, CA
Nov 07, 2017 9:29 pm EST
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You need to call ahead and reserve the amount of bottles you want.( Ask to be put on hold ) There will never be a limit placed on amount that can be purchased at once.

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gijoe42
, KP
Nov 08, 2017 4:36 am EST
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Replying to comment of cplcbo

I asked here in Windsor and they would not place it on hold. It was first come first serve.

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cplcbo
, CA
Nov 19, 2017 6:47 pm EST
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Replying to comment of gijoe42

Then in this case it was a limited run product. Sorry you could not get your hands on a bottle

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gijoe42
, KP
Nov 19, 2017 11:42 pm EST
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Replying to comment of cplcbo

problem resolved. The gentleman who bought the last 21 bottles actually contacted and offered me a bottle. Mighty BIG of him to do that!

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3:03 pm EDT

Liquor Control Board of Ontario [LCBO] lcbo clerk seemed to be under the influence. drinking on the job?

The store on York Street in London had only a handful customers. Two clerks (one male, one female) at cash registers. The female wasted time taking care of paperwork and made us wait. Fine. For some reason, this couldn't wait until ringing us up. Then she put everything in the bag and decided then to check the receipt. She couldn't identify something on receipt so we had to go through it again. I figured out what she had a problem identifying. At that point, I was running out of patience with her delays and incompetence. She gets paid for her time, but customers don't.
I made a comment to her that she didn't like, and she said, "I had a customer like you five minutes ago, but they were nice." Then she shooed us out of the store. WTF?

Outside the store, my friend wondered whether the clerk was tipsy. Plenty of opportunity with all the booze at LCBO.

LCBO is a monopoly. They can treat customers like [censor] and get away with it.

I should point out that I had a pleasant interaction with another employee in the store. Courtesy, efficient, apologetic when out of a product.

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cplcbo
, CA
Nov 07, 2017 9:30 pm EST
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We all have bad days.

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2:18 pm EDT

Liquor Control Board of Ontario [LCBO] overcharging good people

Today October 21 /17 is the 2nd time I’ve been over charged for a purchase at the Cedarbrae Mall location. The first time I didn’t catch it until the following week when I checked the receipt to see what I had paid and found a charge for a bottle I didn’t buy.
Today I bought a bottle of bailey’s 1.14 lt paid $57.90 got home thinking that was expensive checking the receipt and again I was charged for a bottle of rum I didn’t purchase. Both times was with a lady named Beth by her name tag. I shop at this location weekly and I’m wondering if they are trying to make up losses by over charging good people

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cplcbo
, CA
Nov 07, 2017 9:32 pm EST
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We are insured. We don't make [censor] up, nore do we purposely overcharge. On occasion there might be a random scan or a bottle left from a previous purchase that was double scanned.. Always check before you leave or pay. Its common sense.

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4:37 pm EDT

Liquor Control Board of Ontario [LCBO] rude staff

I went to the LCBO in Ajax, Ontario on Bayly street on [protected] between 5 and 530. I had my ID ready in a plastic wallet protecter on the counter for the service rep, as the sign requests. My hands were full otherwise with change and things. I have never beed asked this before by an LCBO but I was asked to remove it from the plastic sleeve, I understand it's probably a rule and I just havent been ased before. As I had my hands full I droped the change on the steel counter to remove my ID. I never said a word but the two service reps behind the counter, One was a tall black lady and the other a pregnant bright blonde white lady started ridiculing me for dropping the change. Saying "oh sorry did we ruin your day or something" and "no need to freak out", "calm down" I felt as though I was being bullied. The black lady TOOK MY CASH WITHOUT ME GIVING IT TOO HER! After they took turns making fun of me I had to say something. I said "are you serious I didnt even say anyyhing and you two are ridiculing me" at this point things got heated and profanitys were said on BOTH sides. Including "do u kiss your mother with that mouth" said the blonde. I cant belive that their first reaction to me dropping change was to start making fun of me. I felt bullied by your staff. I produced my ID without saying a word and was completely harrassed for doing so. If nothing is done i feel it would be reasonable for me to take this further Through other forms of social media. I would like to be contacted and I feel a apology from the store is in order.

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10:31 pm EDT

Liquor Control Board of Ontario [LCBO] false judgement about a customer

On Friday August 25th at 8:00 pm on my way back home I went to the LCBO located at Dorval and QEW in Oakville and got some wine and other products. I paid normally and get into my car, parked just in front of the store, to go home.

Few minutes later I got a phone call from my son asking me if I went to the LCBO at Dorval. I said yes. Why? Here are 2 police officers asking for you.

When I got home the police officers asked me if I knew why they where there. I responded that I have no Idea. They told me that they got a call from the LCBO indicating that I was drunk. The police officers immediately realized that I wasn't intoxicated or have consumed any alcohol and left.

On Saturday August 26th I went to the same LCBO store looking to talk to the manager and find out what happened. After talking with one of the employees and explaining why I wanted to talk with him/her I was told that the store manager wasn't there and would not be for the following week. On addition, that a new manager was coming to the store after a week.

I would like to have a apology from LCBO for this false judgement and for embarrassing me with my neighbours when they saw the police.

I am very respectful of the laws and whenever I drink I do it at home only and never go outside after drinking.

I understand that if some appears to be intoxicated the LCBO can refuse selling their products to that person. Appropriate judgement must be applied to avoid this kind of situations where someone get wrongly judged.

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cplcbo
, CA
Sep 19, 2017 11:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Its not false judgement... it is our job to make sure you are sober, we occasionally make mistakes, but we follow a guideline the LCBO teaches us, so if anyone is making a mistake its them.

ComplaintsBoard
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8:17 pm EDT

Liquor Control Board of Ontario [LCBO] lcbo

On August 15 2017 I quickly ran to purchase a 100 dollar gift card. I met up at the cash with friends who was at the cashier purchasing 700 dollars or more alcohol. When asked by the cashier if they had air miles I quickly gave my maycourt palliative air card charity card. I don't collect air miles and neither did my friends but we do support the charity via the air miles charity card. As it turns out the cashier refused to take the fundraising air mile card saying it wasn't his but they are no names on these cards. How could LCBO refused to allow these valuable points that could benefit such a chairity be denied. When I explained the reasoning behind the card the cashier said "you can tell me the history but I'm still not going to put it through". How dare he? This is not the Canadian way LCBO. None of us were benefiting from these points only the charity. Let's hope one day one of us won't need palliative care.

The cashier was Alexander at your HaZeldeen location in Stittsville.

Linda Quarrington
[protected]

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