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Larson Doors / storm door

1 Franklin, MI, United States

I purchased a Larson storm door a couple years ago. A contractor installed it and things seemed fine for the first year.
Recently I notice the plastic clips holding the glass and screen in place slipping within the frame. A little while ago I once again tried to move them where they belong but they wouldn't stay in place, even after I added some wedges to help them work.
Now they have become brittle and broke, making my door useless.
When I contacted Larson they said I would have to purchase something completely different than what came with the door to make it work.
I paid for the parts but promised them I would never buy another Larson product.
I hope anyone considering buying a door from this company will due some investigating and realize their original purchase may not be a complete product and you could end up spending more to be able to use it as intended.
Very dissatisfied with their customer service and support.

Oct 25, 2018

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