EcoTech Windows & Doors
complaints

Replaced window of second floor with totally different design than contract on July 19. They agreed to what was wrong and committed to fix all the issue. I contacted them several times on phone. They send guy to fix the their mistakes but every time they made several excuses for parts not ready. It has been almost six months they didn't fix the window and they charged me full amount without my concern.

Date of transactions & amounts paid: June 18 - Signed contract and paid $1500 deposit. October 28 - Charged $6350.00 (prior to the completion of the work). What business committed to: They committed to replacing 10 windows and to doing trim work around the front set of windows (as per photos that were shared). Nature of dispute: Our other quote was the same cost and the same work. We decided to go with ECOTECH. After the installer arrived, ECOTECH backed out of doing the additional trim work. We are left with an unfinished job. The customer service was the worst that we have ever encountered. We were promised compensation prior to them finalizing the charges. We were then promised compensation after we were charged. Did they try to resolve it? In several communications (***) they committed to resolving it but never made an attempt. They promised, week over week that they would get back to us. Order #: POXXXXX

I had 6 windows installed in 2018 then having issues with the install they had to take all the windows back out and reinstalled them correctly in 2019 only because I called Sawdac to come out and do an inspection then Ecotech finally agreed to look after me. In September I had I called regarding issues with a few of the windows and they sent out a service person for an inspection and nothing was done up un now 2021 when they sent someone out for the second time to have a look. The conclusion that they came up with is to replace two of the windows, they said they would pay for the windows only but I would have to pay for the installation. The two windows clearly have issues with them as stated by Ecotech service person, the windows are not square the seals do not keep the cold air out which in turn there is excessive water build up. What I don't understand is why I would have to pay any money for a faulty product. I have a lifetime warranty

Contract was planned and signed. When the workers came during the red zone of COVID, 4 men came with not one of them wearing masks. They installed the windows and the one door we had asked for but did not install the kind of door we had ordered (I have a signed change order regarding the door from sliding to French doors). They did also not install frosted glass on the basement bathroom window, which was ordered. When I called to tell them of the errors, they either wanted to return (I don't want more people in my house a second time during a pandemic), or to charge the price before the change to leave it the same. I did not agree with either option, and they said the boss would call me back with another option, as I think I deserve some sort of compensation for all the mistakes in my ordering and installation. The boss never called me, and then charged the full price to a credit card I had used previously to place the deposit without our permission or authorization.

We ordered windows and patio door from Ecotech. We were scheduled to have the installation on May 28/21 between 9am-11am when we received a voicemail on the 28th shortly after 9am stating the installers were not coming due to rain. When I called back to follow-up, they then told me that the patio door was damaged. Our appt was rescheduled to July 6 and after the installer left, I found a large dirt mark on the inside panel of the patio door that was not accessbile. I immediately called and sent pictures. They took a week to get back to me asking for more pictures and a video. An appointment was scheduled for Sept 10 to replace the patio door and again we received an email on the same day cancelling the appointment. We can't take days off to accommodate these canceled appointments. I contacted Ecotech and spoke with Michael the Gen. Mgr on Sept 17 requesting a refund of the patio door and he committed to a response Sept 20. I have called daily since Sept 20 and no response from him.

I ordered front door for our condo townhouse last week of June . Promised that it will be installed by August, they failed. Then rescheduled Sept 2021 they failed. Then at last was installed Oct 20 (or 24). Although the guy who installed the door knew that the door was not right ( door should swing left), he completed the job and broke our old door. Salesman called me and told me that he cant do anything. I resisted accepting the job they did but they gave us no option otherwise they will leave our door bare. Salesman's supervisor called us that they said they ordered the door again at super asap. Its almost a month and still no words from them, no call backs and no reply on texts and email. My major concern is the safety of my family. The door they installed blocks the only space to go in or out our house. We only have a foot to stand straight, swing the door back to open the space to go inside our house. God forbids something happen, it will not be easy for us to go out of the house.

Reference #: XXXXX Signed a contract with Ecotech windows and doors on July 22 for a 42 inch custom front door and a replacement basement window. Total cost $4600. There is a lifetime transferable warranty that covers workmanship for up to 20 years. The front door was installed properly in November but the basement window is missing the outdoor flashing. The old broken one is still there. (See attached photo). Called in the spring to have them remedy the situation. I was assured they would be out as soon as possible. The first available appointment was July 19. The installer who arrived brought the wood framing instead of the vinyl casing. I assumed they were waiting for the sandalwood colour for the vinyl but that wasn't it. On Saturday Sept 11, I waited 2 hours before I was called and told the installer called in sick. On Sept. 25th the second appointment was cancelled and they compensated me 100 airmiles. The October 15 rescheduled appointment was also cancelled. I am now awaiting my 5th appointment for service and no one is answering the phone. I would like the window fixed ASAP and to be compensated for time and energy wasted.

We had a new back door installed in June . The door was installed incorrectly and the sweep on the bottom for the door was twisted and bowed and showed signs of water coming in through the bottom of the door soon after install. This sweep was replaced 4 times, and not one time did this fix the issue. We have contacted them right away to fix, at every issue. We have had countless service calls with this company to try and fix the issue and it is still not fixed. This is many times we have had to be home, and away from work, lost wages and time with our family, to meet the service people. My door has frost and water on the inside surface at all times. We are losing heat and energy through this door, not to mention the damage this is doing to our flooring or under the surface of the floor. The last service call, in Sept 2020, with the service manager, we were told we would receive a complete door replacement. That was 5 months ago and we have had no install date booked and we keep getting told they have no update or answers for us. We have no faith that this company will ever replace our door. We want a full refund so we can purchase a door from another company. A refund is the minimum we are owed. What kind of company leaves their customers with a broken door? They boast energy efficient doors, but ours has done nothing but cost us time and money!

Purchase date 13March . Order # XXXXX Front Storm Door, self storing with hidden vent. Standard lock with deadbolt Sales Rep *** deposit of $450.00 50% Total cost including taxes $900.00 Due to COVID I called to see if company was manufacturing doors. I was told they were but with limited staff. Asked if there was any date set for delivery. About 3-4 weeks. This was in May . Called again beginning of June. The 30th June installer arrived. Wrong door and size. Did not fit. Called sales rep *** to advise I wanted to cancel, as this was the second time they brought a wrong door ( other was for side door) 03 July. July 15, talked to *** (?) saying I wanted a full refund on my deposit. He refused saying I didn't cancel within the 10 days of ordering. Either accept the door they sent or loose my deposit. Said he would reduce price by $150.00. July 29, called again and he said he was just ordering the door. I repeated I wanted a refund. August 18, installer *** showed up with same door that they originally brought. Still it fitting. 3" too short and improper width. Told him I would not accept. Ecotech now wanted full remaining $450.00 . *** said he understood and would have his manager *** contact me. August 20, still no word from any manager. Called Ecotech stating I wanted to speak to. ***. Not in or available. Said he would have a manager call me. Still no response.

We had windows and doors installed on May 11th. One sliding door screen was too small. We were told they would bring a new one when they install our new entry doors. After install we found 2 screen frames bent. 3 days after install our kitchen window screen fell out and got twisted hitting the recycling bin. I tried contacting them to resolve the issues. I was told someone would be in touch to book an appointment. I waited 2 weeks and tried again. I was told the same thing. 2 more weeks I tried again and was told the same thing. Nobody ever contacted me to schedule appointments. When we had our doors installed, they brought the wrong colour hardware. The installer said he would have someone get in touch with me and they never did. At the beginning of August I FINALLY got ahold if the service manager and she went over all my issues with the windows and the door hardware. I received an email the next day scheduling us for Sept 20th to have everything fixed. The 20th passed and nobody showed. When we called and asked why. They said we shouldn't have gotten that date. That it was automatically sent by their system. Then we were told Oct. 14th. On the 13th they emailed saying the crew contracted covid and had to reschedule again. 2 weeks later they finally gave us Nov 24th as our date. On the 24th the technician FINALLY showed up. But when he showed up he only had a screen for the sliding door-which was still the wrong one. He had no screens to replace the broken and damaged window screens and he had no new hardware for the entry doors. I have tried multiple times since Nov 24th to contact the general manager via email AND phone. I have yet to receive a reply in any form, from anyone at the company. They have also charged us in full for a job that is not yet complete.