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EcoTech Windows & Doors
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EcoTech Windows & Doors Reviews 14

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EcoTech Windows & Doors Good Service

The sales representatives were very friendly and explained clearly, and the quotes were very competitive. The installers looked very professional, very efficient, and very friendly. The quality of the windows seems to be good. My previous old windows were prone to air leakage and condensation on the glass every winter. Currently, I have not encountered these problems with this new window.

Recommendation: Go for it

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EcoTech Windows & Doors An absolute failure to respect commitments or deadlines

An absolute failure to respect commitments or deadlines. This company has sent someone to install our door without the proper handleset and without letting us know ahead of time (but still asking to be paid in full). It's been months and we've been unable to get the install completed, unable to get a refund on uninstalled parts and all they'll tell you is "we've ordered the parts, we're still waiting for the box, it should be just a couple of weeks." Not worthy of trust.

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This company up front promises a great home repair experience at a reasonable price however you pay for it long term. They are extremely unorganized and because they work with third party installers are not able to keep track of what is done and not. I have been waiting over a year for the correct windows to be installed in my bathrooms so that the neighbours cannot see directly into the shower and bathroom area. I have had dozens of conversations and the company have argued with me saying the correct windows were installed and I had to dig up the original signed documents showing the correct order. We originally signed with them after seeing how the windows looked in a neighbours property with the wonderful aluminum capping on the old stone sills. The sales team said yes that is standard and they would of course do that, it was then only done on half of the installed windows. They have flipped back and forth on completing that portion of the work to the extent management told me they NEVER do capping, except for my neighbour and half of my windows where they did. I have worked with dozens of subtrades over multiple projects and this company is by far the worst experience and worst of all I still do not have my windows completed and will likely need to find another company to do their job for them. My largest regret aside from selecting this company is not holding back more of the final bill as that may have influenced how responsive they would have been.

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C. Brown
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An absolute failure to respect commitments or deadlines. This company has sent someone to install our door without the proper handleset and without letting us know ahead of time (but still asking to be paid in full). It's been months and we've been unable to get the install completed, unable to get a refund on uninstalled parts and all they'll tell you is "we've ordered the parts, we're still waiting for the box, it should be just a couple of weeks." Not worthy of trust.

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EcoTech Windows & Doors The product is good, but I was witness to shoddy installation procedures with 100% lack of quality control

The product is good, but I was witness to shoddy installation procedures with 100% lack of quality control. 2 new, inexperienced workers were sent. Pathetic finishing quality. A window was installed backwards. Two windows placed in switched locations. Some finishing nails sticking out 1/4", others hammered over with hammer damage to the wood. Quarter round wood was damaged and not sealed to prevent air leaks. Damage to all of my window casements on removal of existing windows and a damaged glass casing (on a 5' by 5' window) while en-route to my home. "That can be fixed with silicone" I was told. HELLO. I just spent $30K plus on NEW windows. A new car isn't delivered with dents or broken glass. A screen for the new door has a hole in it, bedroom windows (2) that contact casing when opened and a window that hangs on a 10 degree angle, very noticeable. The decorative casings around the windows outdoors were all removed, as expected, but the casings were not capped. Instead, aluminum was simply bent to shape then replaced, hollow, perfect nesting location for hornets and wasps. They have not contacted me to finish the job. It's been exactly 2 years. Don't get caught in ECOTECH's web. B.B.B. and Small Claims Court are in process.

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EcoTech Windows & Doors This company up front promises a great home repair experience at a reasonable price however you pay for it long term

This company up front promises a great home repair experience at a reasonable price however you pay for it long term. They are extremely unorganized and because they work with third party installers are not able to keep track of what is done and not. I have been waiting over a year for the correct windows to be installed in my bathrooms so that the neighbours cannot see directly into the shower and bathroom area. I have had dozens of conversations and the company have argued with me saying the correct windows were installed and I had to dig up the original signed documents showing the correct order. We originally signed with them after seeing how the windows looked in a neighbours property with the wonderful aluminum capping on the old stone sills. The sales team said yes that is standard and they would of course do that, it was then only done on half of the installed windows. They have flipped back and forth on completing that portion of the work to the extent management told me they NEVER do capping, except for my neighbour and half of my windows where they did. I have worked with dozens of subtrades over multiple projects and this company is by far the worst experience and worst of all I still do not have my windows completed and will likely need to find another company to do their job for them. My largest regret aside from selecting this company is not holding back more of the final bill as that may have influenced how responsive they would have been.

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EcoTech Windows & Doors Complaints 10

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EcoTech Windows & Doors Replaced window of second floor with totally different design than contract on July 19

Replaced window of second floor with totally different design than contract on July 19. They agreed to what was wrong and committed to fix all the issue. I contacted them several times on phone. They send guy to fix the their mistakes but every time they made several excuses for parts not ready. It has been almost six months they didn't fix the window and they charged me full amount without my concern.

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EcoTech Windows & Doors Date of transactions & amounts paid: June 18 - Signed contract and paid $1500 deposit

Date of transactions & amounts paid: June 18 - Signed contract and paid $1500 deposit. October 28 - Charged $6350.00 (prior to the completion of the work). What business committed to: They committed to replacing 10 windows and to doing trim work around the front set of windows (as per photos that were shared). Nature of dispute: Our other quote was the same cost and the same work. We decided to go with ECOTECH. After the installer arrived, ECOTECH backed out of doing the additional trim work. We are left with an unfinished job. The customer service was the worst that we have ever encountered. We were promised compensation prior to them finalizing the charges. We were then promised compensation after we were charged. Did they try to resolve it? In several communications (***) they committed to resolving it but never made an attempt. They promised, week over week that they would get back to us. Order #: POXXXXX

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EcoTech Windows & Doors I had 6 windows installed in 2018 then having issues with the install they had to take all the windows back out and reinstalled them correctly

I had 6 windows installed in 2018 then having issues with the install they had to take all the windows back out and reinstalled them correctly in 2019 only because I called Sawdac to come out and do an inspection then Ecotech finally agreed to look after me. In September I had I called regarding issues with a few of the windows and they sent out a service person for an inspection and nothing was done up un now 2021 when they sent someone out for the second time to have a look. The conclusion that they came up with is to replace two of the windows, they said they would pay for the windows only but I would have to pay for the installation. The two windows clearly have issues with them as stated by Ecotech service person, the windows are not square the seals do not keep the cold air out which in turn there is excessive water build up. What I don't understand is why I would have to pay any money for a faulty product. I have a lifetime warranty

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Is EcoTech Windows & Doors Legit?

EcoTech Windows & Doors earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: EcoTech Windows & Doors stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights EcoTech Windows & Doors's reputation as a trustworthy leader in their field. Customers can rely on EcoTech Windows & Doors's services, assured they're dealing with a highly reputable and fully legitimate company.

EcoTech Windows & Doors resolved 100% of 10 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

EcoTech Windows & Doors has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

EcoTech Windows & Doors has registered the domain name for ecotechwindows.ca for more than one year, which may indicate stability and longevity.

Ecotechwindows.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ecotechwindows.ca has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Ecotechwindows.ca you are considering visiting, which is associated with EcoTech Windows & Doors, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

A trust mark has been identified for a ecotechwindows.ca, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Ecotechwindows.ca appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Ecotechwindows.ca regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from EcoTech Windows & Doors.

However ComplaintsBoard has detected that:

  • No reviews for ecotechwindows.ca on popular sites. Be cautious and do additional research. Look for information about the EcoTech Windows & Doors and be careful with personal information or transactions.
  • Ecotechwindows.ca has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The ecotechwindows.ca may offer a niche product or service that is only of interest to a smaller audience.
  • EcoTech Windows & Doors protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
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EcoTech Windows & Doors Contract was planned and signed

Contract was planned and signed. When the workers came during the red zone of COVID, 4 men came with not one of them wearing masks. They installed the windows and the one door we had asked for but did not install the kind of door we had ordered (I have a signed change order regarding the door from sliding to French doors). They did also not install frosted glass on the basement bathroom window, which was ordered. When I called to tell them of the errors, they either wanted to return (I don't want more people in my house a second time during a pandemic), or to charge the price before the change to leave it the same. I did not agree with either option, and they said the boss would call me back with another option, as I think I deserve some sort of compensation for all the mistakes in my ordering and installation. The boss never called me, and then charged the full price to a credit card I had used previously to place the deposit without our permission or authorization.

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EcoTech Windows & Doors We ordered windows and patio door from Ecotech

We ordered windows and patio door from Ecotech. We were scheduled to have the installation on May 28/21 between 9am-11am when we received a voicemail on the 28th shortly after 9am stating the installers were not coming due to rain. When I called back to follow-up, they then told me that the patio door was damaged. Our appt was rescheduled to July 6 and after the installer left, I found a large dirt mark on the inside panel of the patio door that was not accessbile. I immediately called and sent pictures. They took a week to get back to me asking for more pictures and a video. An appointment was scheduled for Sept 10 to replace the patio door and again we received an email on the same day cancelling the appointment. We can't take days off to accommodate these canceled appointments. I contacted Ecotech and spoke with Michael the Gen. Mgr on Sept 17 requesting a refund of the patio door and he committed to a response Sept 20. I have called daily since Sept 20 and no response from him.

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EcoTech Windows & Doors I ordered front door for our condo townhouse last week of June

I ordered front door for our condo townhouse last week of June . Promised that it will be installed by August, they failed. Then rescheduled Sept 2021 they failed. Then at last was installed Oct 20 (or 24). Although the guy who installed the door knew that the door was not right ( door should swing left), he completed the job and broke our old door. Salesman called me and told me that he cant do anything. I resisted accepting the job they did but they gave us no option otherwise they will leave our door bare. Salesman's supervisor called us that they said they ordered the door again at super asap. Its almost a month and still no words from them, no call backs and no reply on texts and email. My major concern is the safety of my family. The door they installed blocks the only space to go in or out our house. We only have a foot to stand straight, swing the door back to open the space to go inside our house. God forbids something happen, it will not be easy for us to go out of the house.

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EcoTech Windows & Doors Reference #: XXXXX Signed a contract with Ecotech windows and doors on July 22 for a 42 inch custom front door and a replacement basement

Reference #: XXXXX Signed a contract with Ecotech windows and doors on July 22 for a 42 inch custom front door and a replacement basement window. Total cost $4600. There is a lifetime transferable warranty that covers workmanship for up to 20 years. The front door was installed properly in November but the basement window is missing the outdoor flashing. The old broken one is still there. (See attached photo). Called in the spring to have them remedy the situation. I was assured they would be out as soon as possible. The first available appointment was July 19. The installer who arrived brought the wood framing instead of the vinyl casing. I assumed they were waiting for the sandalwood colour for the vinyl but that wasn't it. On Saturday Sept 11, I waited 2 hours before I was called and told the installer called in sick. On Sept. 25th the second appointment was cancelled and they compensated me 100 airmiles. The October 15 rescheduled appointment was also cancelled. I am now awaiting my 5th appointment for service and no one is answering the phone. I would like the window fixed ASAP and to be compensated for time and energy wasted.

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EcoTech Windows & Doors We had a new back door installed in June

We had a new back door installed in June . The door was installed incorrectly and the sweep on the bottom for the door was twisted and bowed and showed signs of water coming in through the bottom of the door soon after install. This sweep was replaced 4 times, and not one time did this fix the issue. We have contacted them right away to fix, at every issue. We have had countless service calls with this company to try and fix the issue and it is still not fixed. This is many times we have had to be home, and away from work, lost wages and time with our family, to meet the service people. My door has frost and water on the inside surface at all times. We are losing heat and energy through this door, not to mention the damage this is doing to our flooring or under the surface of the floor. The last service call, in Sept 2020, with the service manager, we were told we would receive a complete door replacement. That was 5 months ago and we have had no install date booked and we keep getting told they have no update or answers for us. We have no faith that this company will ever replace our door. We want a full refund so we can purchase a door from another company. A refund is the minimum we are owed. What kind of company leaves their customers with a broken door? They boast energy efficient doors, but ours has done nothing but cost us time and money!

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EcoTech Windows & Doors Purchase date 13March

Purchase date 13March . Order # XXXXX Front Storm Door, self storing with hidden vent. Standard lock with deadbolt Sales Rep *** deposit of $450.00 50% Total cost including taxes $900.00 Due to COVID I called to see if company was manufacturing doors. I was told they were but with limited staff. Asked if there was any date set for delivery. About 3-4 weeks. This was in May . Called again beginning of June. The 30th June installer arrived. Wrong door and size. Did not fit. Called sales rep *** to advise I wanted to cancel, as this was the second time they brought a wrong door ( other was for side door) 03 July. July 15, talked to *** (?) saying I wanted a full refund on my deposit. He refused saying I didn't cancel within the 10 days of ordering. Either accept the door they sent or loose my deposit. Said he would reduce price by $150.00. July 29, called again and he said he was just ordering the door. I repeated I wanted a refund. August 18, installer *** showed up with same door that they originally brought. Still it fitting. 3" too short and improper width. Told him I would not accept. Ecotech now wanted full remaining $450.00 . *** said he understood and would have his manager *** contact me. August 20, still no word from any manager. Called Ecotech stating I wanted to speak to. ***. Not in or available. Said he would have a manager call me. Still no response.

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EcoTech Windows & Doors We had windows and doors installed on May 11th

We had windows and doors installed on May 11th. One sliding door screen was too small. We were told they would bring a new one when they install our new entry doors. After install we found 2 screen frames bent. 3 days after install our kitchen window screen fell out and got twisted hitting the recycling bin. I tried contacting them to resolve the issues. I was told someone would be in touch to book an appointment. I waited 2 weeks and tried again. I was told the same thing. 2 more weeks I tried again and was told the same thing. Nobody ever contacted me to schedule appointments. When we had our doors installed, they brought the wrong colour hardware. The installer said he would have someone get in touch with me and they never did. At the beginning of August I FINALLY got ahold if the service manager and she went over all my issues with the windows and the door hardware. I received an email the next day scheduling us for Sept 20th to have everything fixed. The 20th passed and nobody showed. When we called and asked why. They said we shouldn't have gotten that date. That it was automatically sent by their system. Then we were told Oct. 14th. On the 13th they emailed saying the crew contracted covid and had to reschedule again. 2 weeks later they finally gave us Nov 24th as our date. On the 24th the technician FINALLY showed up. But when he showed up he only had a screen for the sliding door-which was still the wrong one. He had no screens to replace the broken and damaged window screens and he had no new hardware for the entry doors. I have tried multiple times since Nov 24th to contact the general manager via email AND phone. I have yet to receive a reply in any form, from anyone at the company. They have also charged us in full for a job that is not yet complete.

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Hitesh20
Toronto, CA
Mar 06, 2024 8:21 pm EST
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Recently, I have changed all my house windows. The work done by Ecotech Windows and Dooors is fabulous. The product quality is supreme and the installtion process is also very fast. I definitely recommend Ecotech to everyone.

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Elizabeth Hump
Burlington, CA
Jan 21, 2024 2:09 am EST
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Replaced 10 windows. We were very happy with the installation crew and the new windows. Got our govnerment rebate back for the high efficient upgrade. Thanks Ecotech.

About EcoTech Windows & Doors

EcoTech Windows & Doors is a trusted and reputable company that specializes in high-quality windows and doors for residential and commercial properties. With a team of experienced professionals and a commitment to excellence, EcoTech is dedicated to providing customers with the best products and services available on the market today.

One of the key factors that sets EcoTech apart from its competitors is the company's unwavering commitment to environmental sustainability. At EcoTech, every stage of the production process is designed to minimize waste and maximize energy efficiency. This means that customers can feel good about their purchase knowing that they are choosing a product that is both durable and environmentally responsible.

In addition to its commitment to sustainability, EcoTech is also known for its exceptional customer service. From start to finish, the team at EcoTech works closely with customers to ensure that they receive exactly what they need. Whether a customer is in the market for replacement windows, doors, or any other home improvement project, the team at EcoTech is there to provide expert guidance and support every step of the way.

Overall, if you are looking for a reliable, environmentally conscious company that offers high-quality windows and doors, EcoTech is an excellent choice. With a commitment to sustainability, exceptional customer service, and top-of-the-line products, EcoTech is a company that puts customer satisfaction first. Contact them today to see how they can help you with your next home improvement project.

Overview of EcoTech Windows & Doors complaint handling

EcoTech Windows & Doors reviews first appeared on Complaints Board on Apr 13, 2023. The latest review Good Service was posted on Jan 12, 2024. The latest complaint The product is good, but I was witness to shoddy installation procedures with 100% lack of quality control was resolved on Apr 30, 2023. EcoTech Windows & Doors has an average consumer rating of 5 stars from 14 reviews. EcoTech Windows & Doors has resolved 10 complaints.
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  1. EcoTech Windows & Doors Contacts

  2. EcoTech Windows & Doors phone numbers
    +1 (888) 880-6827
    +1 (888) 880-6827
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  3. EcoTech Windows & Doors address
    7 - 34 Futurity Gate, Concord, Ontario, L4K 1S6, Canada
  4. EcoTech Windows & Doors social media
  5. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 03, 2024

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