WindowWorks
complaints

Contacted Window Works for windows and siding, the job was completed in February it in July and we have siding falling off the house siding separating from the house no tyvec in location of missing siding water leaks and very poor customer service

I purchased windows from window works in March . All my windows were installed except for my picture window because it was the wrong size. Window works contacted me TWICE with installation dates 2 different times and then cancelled the installation on the days it was supposed to be installed. This is really an inconvenience. Not only is it an eye sore but I took off work twice to be at my home while they install my picture window that never occurred..I spoke with a supervisor but all she could offer me was an 1% discount and she's sorry for the inconvenience. This is very unprofessional and disappointing.

My husband and I had 2 escape windows replaced and I am not satisfied with how they look. When they first installed the windows there were big gaps and they put RWD to cover the gaps which looked horrible and were an eye sore. They do not look like they are worth $3585 for both. I was told that the windows had to have a gap because they are escape windows. They had an inspector come out who agreed the job looked horrible. They then had a painter come out to mud, sand and paint. They do look better but there is still a huge hole by the locks and I was told there is nothing they could do about that. They offered me a different type of window they could install which of course would cost $1300 more. These windows are far from our expectations of these expensive windows. The salesperson told us the windows would look better that what we had and this was definitely not true. I am very unhappy that we were not told the window would have these gaps especially by the locks.

In July we placed an order for custom windows for our home, in November our windows were installed. At that time the installer did not tell us about cracked and overcut siding and tried to hide it with caulk and paint. This is present in almost every window on both the ground floor and the upper level. On Dec 29th we had our first raqin since the installation and the patio door was installed improperly which cause a major water leak into our kitchen and basement that luckily we caught at 3am that morning. The structure is 17 years and if the replace ALL of the damaged panels our siding will be multiple colors and textures because of the poor craftsmanship that the company has. They are willing to replace the damaged panels but because the different colors and textures the quality of our home is not going to be the same as before they touched it. They also have a basemet window that they are on the 3rd attempt to even get it to our house properly as they did not measure properly, and then when that cam in it was not even the correct style. This is an on going battle that we should not have to compromise with the poor quality so they can save a buck. This is our home!

On 11/17 I ordered 12 windows from Window Works. My sister and I met with Mr.Ricardo Siota [protected] sales consultant for Window Works. The ordered included (2) Transom windows which were "SPECIAL ORDERS". The glass type is called" PARIS", which is a highly ornamental etched glass which I selected from the WINDOW WORKS catalog for the 2 transoms. The Salesman, Mr. Siota quoted an additional cost of more than $5000.00 dollars for the specially made. windows. Total charge was $17.410.00. I made a $3500.00 down payment reducing the charges to $13,910.00 and to pay for the 1st floor transom. On NOVEMBER 25,2020, a second WW representative came out to confirm the amount of windows ordered and make sure the measurements were correct. He confirmed the order of the PARIS GLASS for the transoms. I subsequently decided to change the 2nd floor transit ONLY to Clear glass. The changes were accepted and confirmed. I asked that the DIFFERENCE in cost for the PARIS GLASS be deducted from my bill. On 11/30 I called Window Works and was told by the concierge Samantha Steady that the PARIS GLASS was only for doors which I never ordered,the price for Paris Glass and Plain glass were the same and that I could not cancel the contract because cancellation period had expired. I made several follow-up calls requesting an itemized bill.On 11/30 I asked to speak with management and was transferred to ( Karen). She was aware of my concerns and said she would look into it and call back. She said that Mr.Siota was new and made a mistake with the order and that they never offer THE " PARIS GLASS" in transoms and couldn't meet my order.I explained that I consider the contract as VOID. Karen asked to allow her more time to check billing . On 12/1 Karen called back stating I was right about the difference in glass costs. 12/2 received no call back from WW to date. I am requesting reimbursement of $3500.00 secondary to WW misrepresentation. Bait and switch.