Overview of WindowWorks customer experience
WindowWorks has been receiving multiple complaints from its customers. A significant number of consumers have reported poor quality installations and service. The company has been accused of not fulfilling the promises made during the sales process. Some customers have complained about being overcharged for the products and services provided by WindowWorks. The lack of responsiveness from the customer support team has also been highlighted as a major issue. In some cases, customers have reported waiting for weeks or even months to receive a response to their complaints. These negative reviews are a cause for concern, and prospective customers should be careful before choosing WindowWorks for their home improvement projects.
WindowWorks complaints 5
Newest WindowWorks complaints
Contacted Window Works for windows and siding, the job was completed in February it in July and we have siding falling off the
Contacted Window Works for windows and siding, the job was completed in February it in July and we have siding falling off the house siding separating from the house no tyvec in location of missing siding water leaks and very poor customer service
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased windows from window works in March
I purchased windows from window works in March . All my windows were installed except for my picture window because it was the wrong size. Window works contacted me TWICE with installation dates 2 different times and then cancelled the installation on the days it was supposed to be installed. This is really an inconvenience. Not only is it an eye sore but I took off work twice to be at my home while they install my picture window that never occurred..I spoke with a supervisor but all she could offer me was an 1% discount and she's sorry for the inconvenience. This is very unprofessional and disappointing.
The complaint has been investigated and resolved to the customer’s satisfaction.
My husband and I had 2 escape windows replaced and I am not satisfied with how they look
My husband and I had 2 escape windows replaced and I am not satisfied with how they look. When they first installed the windows there were big gaps and they put RWD to cover the gaps which looked horrible and were an eye sore. They do not look like they are worth $3585 for both. I was told that the windows had to have a gap because they are escape windows. They had an inspector come out who agreed the job looked horrible. They then had a painter come out to mud, sand and paint. They do look better but there is still a huge hole by the locks and I was told there is nothing they could do about that. They offered me a different type of window they could install which of course would cost $1300 more. These windows are far from our expectations of these expensive windows. The salesperson told us the windows would look better that what we had and this was definitely not true. I am very unhappy that we were not told the window would have these gaps especially by the locks.
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We found clear and detailed contact information for WindowWorks. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
WindowWorks has received 7 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
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Our scan shows WindowWorks website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
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Mywindowworks.com you are considering visiting, which is associated with WindowWorks, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
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- WindowWorks protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
In July we placed an order for custom windows for our home, in November our windows were installed
In July we placed an order for custom windows for our home, in November our windows were installed. At that time the installer did not tell us about cracked and overcut siding and tried to hide it with caulk and paint. This is present in almost every window on both the ground floor and the upper level. On Dec 29th we had our first raqin since the installation and the patio door was installed improperly which cause a major water leak into our kitchen and basement that luckily we caught at 3am that morning. The structure is 17 years and if the replace ALL of the damaged panels our siding will be multiple colors and textures because of the poor craftsmanship that the company has. They are willing to replace the damaged panels but because the different colors and textures the quality of our home is not going to be the same as before they touched it. They also have a basemet window that they are on the 3rd attempt to even get it to our house properly as they did not measure properly, and then when that cam in it was not even the correct style. This is an on going battle that we should not have to compromise with the poor quality so they can save a buck. This is our home!
On 11/17 I ordered 12 windows from Window Works
On 11/17 I ordered 12 windows from Window Works. My sister and I met with Mr.Ricardo Siota [protected] sales consultant for Window Works. The ordered included (2) Transom windows which were "SPECIAL ORDERS". The glass type is called" PARIS", which is a highly ornamental etched glass which I selected from the WINDOW WORKS catalog for the 2 transoms. The Salesman, Mr. Siota quoted an additional cost of more than $5000.00 dollars for the specially made. windows. Total charge was $17.410.00. I made a $3500.00 down payment reducing the charges to $13,910.00 and to pay for the 1st floor transom. On NOVEMBER 25,2020, a second WW representative came out to confirm the amount of windows ordered and make sure the measurements were correct. He confirmed the order of the PARIS GLASS for the transoms. I subsequently decided to change the 2nd floor transit ONLY to Clear glass. The changes were accepted and confirmed. I asked that the DIFFERENCE in cost for the PARIS GLASS be deducted from my bill. On 11/30 I called Window Works and was told by the concierge Samantha Steady that the PARIS GLASS was only for doors which I never ordered,the price for Paris Glass and Plain glass were the same and that I could not cancel the contract because cancellation period had expired. I made several follow-up calls requesting an itemized bill.On 11/30 I asked to speak with management and was transferred to ( Karen). She was aware of my concerns and said she would look into it and call back. She said that Mr.Siota was new and made a mistake with the order and that they never offer THE " PARIS GLASS" in transoms and couldn't meet my order.I explained that I consider the contract as VOID. Karen asked to allow her more time to check billing . On 12/1 Karen called back stating I was right about the difference in glass costs. 12/2 received no call back from WW to date. I am requesting reimbursement of $3500.00 secondary to WW misrepresentation. Bait and switch.