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La Fitness South Elgin / poor management

1 South Elgin, IL, United States

I am a member of LA Fitness South Elgin and enjoy working out there...when the club is actually open during its business hours. Today, February 15th, the club failed to open at opening time for the second business day in a row. I, along with many other patrons, waited in the parking lot from shortly after 5am until after 6am, but no LA Fitness staff member with the ability to open the club showed up during that time. On Friday, February 12th, I waited until approximately 5:50am and, again, the club failed to open before I left. I personally experienced the club opening significantly late twice around Christmas time and once in late October/early November.

On Friday, I called LA Fitness Corporate to inform them of this situation. It obviously didn't do much good if the club failed to open the following Monday on time. I plan to call again today to report this situation.

As mentioned, I generally enjoy my local LA Fitness and feel that the group class instructors are excellent. However, management seems to have some difficulties...managing. Besides the early morning staffing issues, there seems to be a lot of facilities issues (broken equipment, horrible heating/cooling issues) that the local management blames "corporate" for. Whatever the situation is, local management needs to get there act together, particularly regarding staffing issues, before members start leaving in droves to the many other health club options we have in our area.


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