La Fitness / Body Of Change / contract impossible to cancel!
I recently attempted to cancel my LA Fitness training membership through Body of Change due to medical reasons. In October, I contracted Pneumonia, and due to some complications, my doctor has not released me to resume vigorous physical activity. On November 16th, I sent in a letter from my doctor with that information. When I called to make sure they had received it, they said they had, however they needed a letter saying that I would be out of commission for at least 45 days.
My doctor then submitted a letter stating that "due to Pneumonia and related illnesses" I would be unable to resume physical activity for greater than 60 days. I received a voiecemail from a rep stating that he had spoken to his management and that Pneumonia is not considered a reason they can cancel a membership as it is not a disability that lasts over 45 days (even though I had a letter from my doctor stating that this case WAS over 45 days) or an injury and they cannot cancel my membership.
As soon as I received that voicemail, I filed a complaint with the Better Business Bureau. In addition to the problems canceling the membership, my account was frozen in October when I contracted Pneumonia. In November, I was charged for my training membership. I have asked for a refund since my account was supposed to have been frozen until they received a letter from my doctor. I still have not received a refund.
I will not recommend ANYONE training at LA Fitness, and if my issues are not resolved by the BBB, I will be filing a lawsuit. I did everything they asked to be able to cancel my membership, and because someone (who is NOT a Medical Doctor) says that Pneumonia is not a reason to cancel the membership, they won't do it and I will continue to be charged for it. Be aware and do your research before joining this gym - I sure wish I had.
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