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KTM / Keretapi Tanah Melayu / overcharge

1 Malaysia

On 7 oct 2018, i'm using my touch'n go card entered to ktm at putra station going to petaling station. When reached petaling station, realised that my card being charged at rm10. This type of incident is not happened for the first time. When submitted request for refund at touch'n go, touch'n go will charge rm10 for processing fee. Go to ktm, ktm push to touch'n go. Go to touch'n go, touch'n go blame ktm system. What service is this? If would like to implement system, please ensure it work properly and not always create trouble to consumer to bear the unnecessary cost and ktm earn the extra money. Please advise how could I get back my money for the overcharge.

Oct 10, 2018

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