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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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C
9:13 pm EDT

KFC No chicken available

Last week my husband went to KFC to pick up dinner after a very long day. He arrived at 8:40 pm. The restaurant closes at 9:00pm. He was informed there was no chicken. This is the third time this has happened at various locations throughout Windsor over the past 2 years. Just close the doors. We will no longer EVER purchase KFC. Upon telling friends of our experience, we were not alone. Just shameful.

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A de Ridder
, ZA
Oct 03, 2011 9:36 pm EDT

On Sunday 2 October 2011 I wanted to order 2 x Streetwise 3's and a Rounder Meal at 8:45pm. I was told by the drive-through attendant that the kitchen staff were telling her that I would have to wait 30 minutes as they would have to "drop" some chicken (I presumed that this meant that they had no fried or grilled chicken available). I heard them repeating this to her over the speaker system. When I asked for the Manageress (a lady called Amber), she was not available - I was told that she was somewhere in the shopping Centre, although she later said that she had been to the cloakroom. After a while, she became available and explained to my wife and I that after 7pm at night she was reluctant to "do" any chicken, as the sales after 7pm were slow and she would be held responsible and would have to pay for "wasted" chicken. I have often had to wait 10 minutes or more for " fresh batches" of chicken to be done, but this is ridiculous. How can KFC not have chicken? By the attitude of the staff it appeared that they just did not want to work for the last 45 minutes of their shift. The manageress said that they were lying to me and that the "new" chicken would be ready in 15 minutes, not 30 minutes like her staff had said. She later said that there were some chicken legs and wings available, but other chicken would have to be "dropped". By that time I was just too fed up and we left. Surely a drive-through is meant to be exactly that, namely a drive-through. The KFC branch was the Walker Drive outlet in Port Elizabeth. Thank you. A de Ridder (adr@iafrica.com).

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John
,
Aug 16, 2008 9:50 pm EDT

People like this are stupid and stuck up its not even funny anymore. A business runs out of product 3 times in 2 years and you say close the doors? Are you tripping or are you that stuck up? You know that even if its fast food it relays on "real" people. You food doesn't magically show up when you order it, you just think it does. What happens if the truck driver has a flat and they can't get stock? What if they happen to busy and sell all the chicken. Geez, be more mindful, the real world is "everything" thats happening around you.
John.

ComplaintsBoard
A
6:42 am EDT

KFC Politics

everytime I go to the kfc in my downtown tripoli lebanon

the emplyee are always puttin some certain political channel
which make me upset because I go to the KFC inorder to have a meal, to injoy it and to calm my mind and not to watch any politics and everyone knows the political situation in lebanon
so I hope that this incidant never happen again
thank you

azzam
phone number:[protected]

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hassannn
, LB
Dec 16, 2012 1:34 pm EST

Hello everybody,
I really like KFC meals, but I don't know why the quality of the meals decrease ! & I pay money to enjoy it! on the other hand k, the costumer service equipe of kfc here in Lebanon under estimate and don't care well about our complaints! I think that I am not going to order again! I lost money enough for bad quality quality meals

[protected]

ComplaintsBoard
L
1:57 pm EDT

KFC Wrong order

I live in great harwood and I got my partner to go to accrington to get us a kfc. We always go there and get the same things, but this time when he got back, the order was wrong. We get the wicked zinger meals and go large with the chips and drink, but they went large with the burger, but we don't like cheese and hash browns, so we didn't eat the burgers which I was very disappointed and wasn't wasting petrol to go back and change it.

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kirk fraser
Derby, GB
Sep 21, 2009 5:19 pm EDT

we just visited kfc in sinfin derbyshire not only was the service slowwe got home to find 2 of the meals were wrong and also the fries had been missed out usually we have no problems so i dont know what happenead maybe the staff need some training as he seemed to not know what he was doing we hope this is not a thing of the futre

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BigBee
,
Jun 26, 2008 3:37 pm EDT

That is why you check the ordered before you pull away from the window...

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M
11:29 am EDT

KFC Poor service/health issues

I went in and order three snackers and two drinks. After about 15 minutes still had no food, went to counter and was told it would be about 10 minutes they were waiting on the chicken to be pulled. After about 20 more minutes I went back up to the counter and was then told they forgot to put the chicken in and I at that time told them forget it I want a refund, finally after I told them to get a manager I was not leaving until I get the refund- she comes to the front of the store while she is cleaning under her fingernails with the chicken tongs, I lost it and told the manager that was disguisting and the lobby was nasty no clean tables food all over the floor and tables and alot of employees just playing around not working- I will never visit another Kentucky Fried Chicken, looks like Churches will get my busniess from now on. KFC SUCKS- they cant even make a simple sandwich... Angry and disgusted customer. Marla- PS The health Department was contacted on this issue as well...

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Nahi
, BD
Nov 13, 2010 4:56 pm EST

I went to Baily road kfc Dhaka Bangladesh. I couldn't even enter into the store for the [censor] smell of oil. I think they don't change their oil regularly. It's totally unhygienic. And sometimes we don't get Krushers & their reason is for the critical problem we are run out for krusher.

I hope you'll take proper steps.

Thank you

ComplaintsBoard
A
6:53 pm EDT

KFC Dirty and smelly - kfc matang

The place are dirty and smelly. we as a customer, do not feel comfortable having a lunch @ dinner with familly, together with the fly.

For the higher level of kfc, kindly make a visit and spot check to the place mentioned below :-

Kfc matang
Lot 9293, blk f unit 60g, synergy square ground floor, jln matang, kuching, sarawak, malaysia
Thanks and regards.

Alizan bin haji allias
2173, lorong c 12, rancangan perumahan rakyat fasa 2
Jalan astana
93050 kuching, sarawak, malaysia
Tel : [protected], 245002, 248002 / fax : [protected]
H/p : [protected] & [protected]
[protected]@bernas.com.my & [protected]@yahoo.com

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T
4:04 am EDT

KFC Bad service

I went to margate kfc to try the new avo and feta twisters and before ordering I asked the server if the avo was fresh avo or if it was processed avo she said no it was the fresh avo! So again just to make sure I asked her did it come in a box or is it fresh from the fruit? Once again she reassures me its fresh from the fruit as depicted on the menu posters and the tv advert not the processed one that comes from chipkins in a box.

I get home open my twister and trues bob its processed guacamole! How can staff be so badly trained that they don't even know what ingredients are in their products? As a south african I am tired of continuous bad service and product knowledge, all she needed to say was its the avo in the box, and I would have ordered something else and been happy with the meal! The service time was excellent I waited maybe 7 min from walking in the door to walking out with my meal, but it was all in vain as I gave it to the dog as I can not stomach processed guacamole!

Please train your staff on product knowledge!

I have now been put off kfc and am pissed I bought the dog dinner for r32.00!

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J
7:04 pm EDT

KFC Bad service and rude management

Was given wrong order, then hung up on by manager "April". Overall very rude, and did not help after there error was pointed out.

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Jane Monro
,
Jun 10, 2008 2:25 am EDT

Frenchs Forest, 2086, Sydney Australia. I order a box of chicken, the family enjoys the meatier pieces. "No Wings! I explain, fairly obvious, there is no meat on the wings." The manager has made a point of saying that it is management policy that all customers must have wings regardless of what they order. His arguement is "we have to give them to somebody, we can't order our chickens without wings, do you when you walk into a chicken shop?" He quizzed myself & a friend "what do you think we should do with it?" Using this as a point of justification for dishonestly adding wings when we don't want them. It would not matter what you order, this manager & his staff are under instruction to take the order and get rid of the wings.

I have had it with this frenchise and as far as I am concerned. Red Roaster and Charcoal Chicken can have my $$$. We're interested in feeding our growing families not being treated like starving pigmies. Other places throw in 2 pieces for the price of one, especially when the chicken pieces are small.

This is not the first time I have encountered this problem with this KFC outlet but I can assure you this is the last time. I will also make a point to telling my friends to shop Charcoal Chicken, they can aleast fill your order honestly.

Jane Monro

ComplaintsBoard
T
8:07 pm EDT

KFC Customer service is terrible

KFC Roma street, Brisbane, Australia... Service is Sooo bad. Its like there doing you a favor! I got there and there is a delay in the chips, I get nothing for the delay! Then Ive already waited 10 minutes. But wait, they now realize that there is not enough chicken and the two girls laugh at each other! They ask me to wait again and I say no, can I just have a refund please! The lady arrogantly replies... No! Its your fault you came late! You have to wait 5 minutes for refund... (Arrogant little). The next day my friend asks for a drink, she asks can or bottle, he say can, then he says no sorry Ill actually have bottle and guess what she said. "OMG, next time make up your mind". Arrogant little idiots...

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Hoola
, AU
Feb 14, 2009 12:55 am EST

KFC standards in australia are very low.. chicken is hard like biscuits, i do not eat KFC nomore, i have friends that have visited, the Gold Coast to be more precise and have been disapointed by the chicken, and junior staff.

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Sarah
,
Aug 23, 2008 3:21 pm EDT

I absolutely agree with him, it must be world wide. No matter where
you go, it's the same problem and attitude. Restraunts, grocery stores,
fast foods, dept. stores. They don't mind telling you that they don't have
time for you. I actually feel sorry for the store owner's

ComplaintsBoard
T
11:48 am EDT

KFC Food order

I don't understand what is going on with the business that I grew up on, I put in a order at the KFC on 103rd Street across from Hobby Word.I asked the young lady about a order that included roast chicken. She call back to a person by the name of Darrell to comfirm the time that the Roast chicken would be up, he replied by saying five minutes. I told the young lady that I would wait, meanwhile, I decided to be on the safe side I would atleast gave them fifteen minutes, this time I decided to wait before I paid I had a unwarranted experienced months ago. Now as I approached the counter to pay for my order they young lady tells me he said that he "DARELL" did not hear her. In closing I am emailing you from the car lot of the KFC. I can be reached at [protected] Teresa Moore

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Jay.Flavell
, NZ
Oct 27, 2011 11:31 am EDT

today i brought two 3 piece quarter packs up sized to large one with coleslaw and the other as it was also one drink with ice and one without. I payed then drove up to get order. I asked for extra seasoning on the chips and was told that they had ' NO MORE SEASONING ' and was offered salt instead i said no thanx and left with my order thinking that everything should be in there only to return back to work to find we had one small chips and one large then to find that the chips had no seasoning AT ALL! And also very dry chicken! All and all just really disappointed. My contact number if needed is [protected] Thanks Jamie.

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Asbotron
Greensboro, US
Apr 29, 2010 12:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered a chicken pot pie yesterday and when I got to my job and ate it, I found 3 chicken bones in it and there was only a small amount of filling in it. I called the manager Wendy, she said I could come in for a free one, just say she talked to me. I got one today no bones, still barely any filling and tasted like it was a day old. I called Wendy again and she denied they were reducing the amount of filling in the pies and said I was the only one that complained about it! How could that be? I'm going to get my lunch somewhere else! Their pot pies WERE very good and filling. NOT ANY MORE!

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SHARON V MEREDITH
hinton, US
Feb 12, 2010 10:21 pm EST

Hi, KFC

I WENT TO THE KFC ON RITTER DRIVE, BEAVER WV, I ASKED FOR EXTRA CRISPY CHICKEN AS I ALWAYS DO AND NEVER GET IT, I HAD TO GET ORIGINAL AND I JUST DON'T LIKE IT AS GOOD, I KNOW SOMETMES THEY ARE OVER WELMED BY CUSTOMERS ABOUT 500 OR SO BECAUSE OF THE DINNER RUSH SO I GO TODAY ABOUT 345 THINKING THEY WOULD SURELY HAVE THE EXTRA CRISPY READY FOR THE RUSH BUT AS ALWAYS THEY HAD NONE, I DON'T KNOW WHAT THE PROBLEM IS BUT SOMEONE NEEDS TO LOOK INTO THIS, BECAUSE ALOT OF UNSATISFIED CUSTOMERS WON'T BE BACK, IT WOULD BE JUST AS EASY OR EASIER TO JUST GO TO SUBWAY. I LIVE IN HINTON ABOUT 45 MINUTES AWAY AND I STOP THERE ALMOST EVERY TIME I GO THOUGH TO BECKLEY AND THATS SOMETIMES 3, 4 TIMES A WEEK.
YOU CAN CONTACT ME SHARON MEREDITH AT [protected] OR E-MAIL ME AT sweet25825911@yahoo.com THANK YOU FOR YOUR TIME

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shirley stewart
,
Nov 18, 2008 12:53 pm EST

dumfries consistantly run out of chicken! ( at 6 pm at night!) orders are short! staff are surly and the place is not too clean! I am vastly disapointed as this is my local branch, I was recently in a branch just outside cookstown in northern Ireland and the contrast was unbelieveble, maybe our local branch should go there for training on how it should be done. Its abit much when you have to have an alternative source of take away just incase kfc have no chicken!

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chrissy clark
,
Sep 04, 2008 10:37 pm EDT

i wish to put in a complaint. i rang complaints over a week ago
stating that within a week we had our orders wrong both times. was offered meals free and still have not received them in the mail.

if the area mangers can/t get it right how on earth do you expect the branches of kfc to provide satisfactory customer service...the store location is browns plains.

please ring me on [protected]

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R
11:44 am EDT

KFC Drive thru window

Ordered a 20 piece meal onthe 30th and we told them we had a coupon and they got really crappy with us. Then when we got to the window to get our food they were really rude to us, our chicken was really hard couldnt eat the skin and thats my favorite part our biscuts were hard, they just crumbled. Now this is our second time we have had a bad experience with this restaraunt and I guarantee you we wont be back until it changes. Thank you rebecca hagaman 6/31/08

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Whichever
Van Buren, US
Sep 05, 2013 7:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Ordered two buffets on 9-5-2013 around 12:30 p.m. The cashier only gave us one tray. I asked for another one, but did not get it and she was very rude. When we got our food, which was not good, I placed the empty tray on the table behind me. The cashier walked behind me, making a snide sound, and bumped into me as she got the tray, but never said excuse me or anything. I have never ate at a KFC buffet before where you had to go up and ask for more plates, which I thought was very inconvenient if people were trying to place orders, and I haven't seen another KFC buffet sat up that way. Last time we will eat there.

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R
7:56 pm EDT

KFC Quality of food

I went thru the drive thru on thursday nite near to closing time 5/29/08 at approximately 8:45pm. I ordered the bbq sandwich, one breast, slaw and mega diet drink. I brought the food home and I was so disappointed. I had purchased a bbq sandwich earlier in the week and it was great but this particular evening it was not on a large bun but on a small bun as if it was for a snack sandwich. The chicken breast was dried and hard. There were no napkins, utensils, condiments nothing! I paid 9.21cents for day old food because it was close to closing time. My first thought being why is it that if a customer comes in at 12:00pm they recieve fresh, hot, appealing food? If one comes close to closing they get the garbage. I would appreciate a reply to my complaint and I feel that I deserve some type of compensation and no this isn't my first time at this store I have been a faithful customer since the store opened probably around76or77. Awaiting my reply, rebecca hall

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jason
,
Jun 21, 2008 2:18 am EDT

dear kfc
im righting this letter to yous because i brought kfc for dinner and the chicken was ### and your chips
were not bloody cook the gravy was like it was half made and the spicy wings were not spicey at all so
i wasted my money for some ### dinner and not really eat any at all im so disscusted

the store was at
on the corner of jersy rd and bunting rd emerton
i will not bye kfc from there ever again unless you improve your cooking
yours sincerly jason
thank you for your time
jason

ComplaintsBoard
T
6:07 am EDT

KFC Out of product, hard old biscuits, rude employees

Hello I am a customer that often visits this restaurant. Every time I go I ask that the biscuits are fresh. Each time that I get them they are old, hard and stale. I have called several times and spoken to management and it starts to become aggravating. The employees barely speak when you get to the window, I feel I should at least get a greeting if I am coming to the restaurant to spend money. Finally they run out of legs a lot. If you are going to run a special of legs and thighs I think that they should order extra product.

Sincerely a valued customer.

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gorge
,
May 24, 2008 12:55 pm EDT

i think that u not selling tacos eny more is not good. i go to taco bell for tacos and it is jest not right. so i will not be eating at k.f.c
eny more iam sorry but it is not good that you did that,

from gorge

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C
7:23 am EDT

KFC Twisters

your twisters are great. but why did kfc take the jalapeno twister off the market in south africa.. it was the best twister around. i bought one everyday..

please bring back the jalapeno twister in south africa, kwa zulu natal.

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SuperVepr
Redneckville, US
Jun 18, 2009 8:45 pm EDT

Boycott the joint til' they bring your Twister back.

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T
2:15 am EDT

KFC Electricity saving!

I took my family there last week and in stead of using the Drive Thru as always, we decided to sit inside. At 15h00 the sun was shining on its best through the northern faced, wall length glass windows of the shop. When we looked up, ALL the lights were also shining! I asked my 2 young boys to count them: 62 lights burning at full day light... I called the manager and told him he needs to be ashamed of himself, everybody in SA is in a electrical crises, every day you hear through the media that we need to save electricity, and here KFC is just wasting big time. His answer to me was even more shocking: That if KFC Head Office would walk in here and his lights are not on, he is in big trouble! So, this tendency to waste electricity is not just in Hartbeespoort, but all over South Africa! I think this is just an absolute crime for companies like this to get away with murder.

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R
5:21 pm EDT

KFC Service manager

As I pulled up to the line at kfc, I was a car lenth back of the speaker, I hear the lady very faintly but iam still behind the car and cant get to the speaker, when I finally reach the speaker, the lady is yelling at me what is my problem, why cant I talk into the speaker, I tried to explain, she countinues to bully me, iam a retired army ranger from ft. Cambell ky, 101 airbourn div, 6"o 230lbs, so I ask for the manger she says she is the manger, and countinues to berate me over the speaker, I pull out of line and walked in with the hole rm filled with people, some are my custemers that I service, I ask you is talking to me like that, not one employee answers me, I say I thought so!, so I call another [kfc] cherry hill for a chain of comand the manger there gave me the number of a mr. Hubbs, [[protected]] well at my amazment, no reply, with a 5 hour window I called that number 6 times left mess after mess, so this is the next step [you], iam writing this to the local paper, [courior post] and the glou, brooklan, bellmawr. Mt. Ephraim, times to further this situation, I want a call back [asap] iam thinking of filling law suit, they were my custemers in there I was bullyed harresed, and I have plenty of wittness, I witch ive called there house they told me they herd the lady yelling at me threw the speaker, never knowing it was me on the other side, iam well know in the town ask the mayor, local police dept they all know me, I want the name of the manger, I want a meeting with the reg, manger, in phily, I want this [resovled] [r.J. Yeager] [protected].. God bless

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E Janitsch
Runnemede, US
Sep 05, 2009 1:17 pm EDT

Hi, I've recently had a problem with this KFC in Brooklawn NJ. My daughter applied for a job there and went there on her 2nd interview with a manager. The manger that conducted the interview had said to my daughter, are you here for this interview because no other businesses have called you and we are the only people that called you back? What kind of questioning is that? Apparently the manager there has no respect for people and no dignity. She defintely has problems!

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Y
5:42 am EDT

KFC Not enough chips/food

I am not too sure what the shopping centre is called, but when we went to buy Kentucky at this place on the old Jhb Road in Pretoria (close to Midrand) there was an old man next to me who complained that previous times he bought there and got home, there was no chips in his streetwise two... I opened our order just to make sure that we do have chips and I couldn't believe my eyes when I saw about 5 chips... I enquired and I was told that one receives 14 chips with a streetwise two, but there wasn't even 10 chips! I really think this is absolutely disgusting and if they do not want to give one chips - do not advertise it!

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stinkycat
blaina, GB
Jun 09, 2013 2:22 pm EDT

I went to kfc in ebbew vale store and when I got the laughable new crispy chips couldent believe my eyes they was even more soggey than I have ever seen them they was a disgusting I had three small pieces of chicken and that cost me 4.99 I will never waste my hard earnd cash on this again you should send more people around these small stores to see if there is senier people that can manage better food than they was serving there is to many young people that is left at they own devices that could be learnd to cook better

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M
5:53 am EDT

KFC Poor environment

This outlet is out of air-cond. This outlet is hot. I felt uncomfortable.
The food was not hot and fresh. The fried chicken still got the blood inside, maybe they not cooked it well. When i'm complaint with one of the staff, he looks like 'BLUR' and the manager not react about the complaint. This is about customers satisfaction. I use to go to the KFC oftenly, but this is UNACCEPTABLE!
Pls return my email ASAP. What is your action?

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L
2:52 pm EDT

KFC Food poisoning

I went to the KFC early evening and waited on line for nearly a half hour even though there were only 2 people ahead of me in line inside. The people working were only filling drive thru orders and ignoring the customers in the store. When I complained repeatedly asking to speak to the manager I was ignored completely. When they finally did take my order they gave me hot wings instead of the barbecue I specifically asked for, I didn't notice this until I got home. I called to complain but they didn't answer there phone though I let it ring 20 times twice. I then called your corporate customer service number to complain there. I left my complaint, hung up and proceeded to pass out the food from the 10 piece I had ordered since no one in the family would eat the hot wings. After a few minutes my wife jumped up from her chair and ran to the bathroom throwing up violently. When she was finally able to tell me what was wrong she showed me the chicken and it was raw in the middle.

We immediately gathered all of it up and made everyone else who had eaten it vomit with ipecac so that no one would get equally ill. Fortunately for us my wife and I had eaten the larger pieces and hoped that it was only the bigger pieces that were undercooked. I again tried calling the store repeatedly, finally got someone to answer, told them the problem and they proceeded to hang up on me, it was a female who did this. I later found out it was either Arlene or Nadine (Arlene being the original girl who waited on me in the store and repeatedly ignored me). I called back again and had a different female answer say "No Habla Espanol" and hang up on me again. By this time I was livid, grabbed the raw chicken and car keys and headed down to the store.

I went in there asking again to speak to the manager and have him call the owner. I then noticed Arlene the original culprit laughing off to the side through this whole thing and some girl with bright red hair was joining in the laughter (I'm assuming that was the other girl who answered the phone earlier, so that would be Nadine). Wesley who I was told was the manager told me he paged the owner, the phone rang after he paged, he spoke to someone for at least 4 minutes, came back in and told me the owner was unreachable and that he didn't have any incident reports to record this and that in order for any kind of a refund I would have to transport everyone who had eaten the raw chicken to the hospital. The whole time this was going on Arlene and her redheaded friend were laughing. When I told her raw chicken was not a joke she laughed even louder and walked away from me.

I am positively furious that this happened to me and my family. My wife is convinced that not only the wrong order being handed to me but the chicken being raw was a direct result of my complaining that the service was so slow. If this is in fact true their employees need to be taught that raw chicken is not a harmless joke, it could have killed someone. It's now 12 days later and my wife is still sick with diarhea and vomiting. I spoke with our family physician has done some tests because she has been sick for so long and we are awaiting the results.

On top of everything else I was told this past monday that the reason the owner of the store hadn't called me back was because he was at the store taking care of the problem. I went down there to talk to him only to have them tell me he wasn't there. I dropped the soda I had ordered and walked out even more pissed than ever. It's now wednesday and those ###s actually sent the police to my house to tell me that I had a trespassing violationg against me and my wife (she has never even been there) and that we were no longer allowed to have any contact with that store. Nice way to try to strong arm your customers kfc. This is not going to be dropped.

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Lee Stout
,
Jul 13, 2008 6:29 am EDT

I had waited in line over 20 mins. he took my order and money then told me they didn't have the breast and it would be another 7 mins. I asked for my money back. He asked for my receipt. he had not given me one. I checked my pockets and purse, no receipt. I had to leave without the chicken and without my $4.22POOR SERVICE!

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darkeegan
Salt Lake City, US
Jul 04, 2008 3:45 am EDT

its a little too fast for food poisoning to set in from raw chicken. and ipecac for everyone else is pretty hilarious.

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P
12:19 pm EDT

KFC bad management

I would like to complain about the manager at Grantham .I came in for a meal and she was f-ing and blinding at a person who was in line waiting to be served.and the manager had her own kids running around at the back of the counter near the fryer one of the customers asked her about the children and got aload of abuse back .Iwas talking to a member of her staff and its not the first time tiss has happenend.The rude managers name is Sam.

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wowimsorandom
gvre, AU
Aug 03, 2009 5:29 am EDT

The ###! D:

ComplaintsBoard
K
7:59 am EDT

KFC Poor service, lousy food and they dont' give a darn!

This is the last-FINAL of many BAD experiences at this location. We ordered the big chicken dinner with a coupon, we ordered extra biscuits, extra mac and cheese. We waited 22 minutes to order, only to be told it would be 25 minutes until they had extra crispy available. We took the original, asked for hoiney and butter for the biscuits. 17 minutes later we walked out with our "order". When we got home we discovered - we were missing the 6 biscuits that came with the meal and the 6 extra we ordered, we did not have either of the side dishes and we were shorted 2 pieces of chicken. I called back to the store - I got the answering machine - left a message. I did not get a call back. I called again the next day - they said they would call back- they did not. I called the KFC national line - 11 times in 3 weeks- the store NEVER called me. THIS STORE ON STADIUM IN ANN ARBOR DOES NOT CARE _I WOULD NEVER GO THERE - IF THEY DO NOT CARE ABOUT CUSTOMERS - THEY DO NOT CARE ABOUT cleaning, or safety or washing hands either I bet!

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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Contact KFC customer service

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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