I've had to report such things on many occasions, I always try to praise good service but there have been times when I have been left fuming. Complain, and be as descriptive of the staff as possible as it'll be down to the individual shop staff,
After what felt like 15-20 minutes, it was finally my turn. The cashier asked for my order and after asking for the celebration meal as (new meal and I love to try it),
After that again I wait for 10 minuets and the whole raw took there meals I came and asked her nicely is my meal done or not yet and she replied back rudely (wait not yet) I saw my order throw the monitor blinking as it’s delayed and took forever to accomplish it. Sixteen minuets I asked her again and she replied the same. Then one of the staff stopped my meal order from the monitor system as its done, I told her that why it take all that time to prepare ready meal as it is only ( two pieces of chicken, two stripes, one cole slaw, one bread) then out of blue they give me my meal and again I have to remind her that I orders pepsi !!!
This incidence happened in ADNOC station – KALIFA CITY ABU DHABI - KFC branch out there time and date (8:10 united Arab emirates time zone +4 / Thursday 16-06-2011)
Cashier lady I don’t have her name but I am sure she is Pilipino nationality and she was the only one at that time, more over there is two cashier machines only one is active and the other one is closed ( I don’t know why – stuff members I saw more than six guys working together behind her.
As food industry especially fast food category do you think 30 minuets is convincing time to wait for a ready meal although the chicken very cold and the rice as well, I throw the meal in the nearest garbage.
Hopefully someone in the company who care about the reputation and customer satisfaction must take an action regard this matter in addition corporate business should be followed by code of conducts to carry on the good work.
Waiting for your valuable action.