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KFC / poor service!

1 United States Review updated:

I noticed a normal American family siting down for dinner. It was very troubling to me that a mom and her three children were eating dinner without dad. If you notice in this commercial the dining table is a 4 chair set. Even more disturbing was the closet size dining area. Now this is the kicker. This was a BLACK Family. Is KFC saying that the average BLACK Family does not have a father around. Also is KFC screaming out that BLACK Families can only afford to live in closet size apartments. I have no idea who approved this commercial, but I have a sure bet that they never considered BLACK Families Do Have Fathers. "

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  • Kc
      9th of Oct, 2007
    0 Votes

    I came from a black family without a father, so that happens too. Its a reality of contemporary life, along with mixed race-families, families with grandparents, gay parents, etc. I've seen ads featuring all combinations of families, which is great. One type of family is not better or worse then the other. If KFC only showed ads with fatherless black families I could understand being upset, but its just one ad.Surely the imagine of a happy black family spending time together is worth seeing, whatever form that family takes.

    I'd be more concerned that the family is sitting around eating unhealthy KFC rather than whether the dad is around or not. Who knows, maybe he's off serving in Iraq or something.

  • Kc
      9th of Oct, 2007
    0 Votes

    That should have said "Image of a happy black family ". Sorry.

  • Pl
      17th of Oct, 2007
    0 Votes

    I used to work in sales & marketing for a very large corporation; the way every single product is marketed to specific demographics is a very detailed, deliberate, and insightful process.

    There is NO WAY that this was not an attempt by KFC to market their $4.99 bucket of fried chicken to single parent households without the presence/income of a father within the Black community: you are a single mom and you can feed your family of four for less than $10 - after you throw in some cole slaw, four biscuits, and make a half gallon of red Kool-Aid.

    It's the deliberate nature of the act that has me so upset!

  • Mi
      18th of Oct, 2007
    0 Votes

    Get a LIFE! Can we do something about the black community besides complain about a KFC commercial, that actually depicts the norm. I had not even noticed the commercial did not have a "dad". I thought it was a cute commercial. However, only about a third of black families have two parents in the house. Instead of complaining, why don't we figure out how to keep black families together.

  • Mr
      22nd of Oct, 2007
    0 Votes

    I was out shopping today and feeling rather hungry. Me and my brother in-law decided to go to KFC in white rose leeds. We both ordered our meals one was a fully loaded zinger meal and the other was salsa twister meal. I was asked what side order I would like the the fully loaded meal I said, corn. We both went back to our tables and to our dismay my brothers meal was fully loaded only and still we kept quiet then he started to eat the chicken piece inside the fully loaded. My god the stench was appealing then he took his corn on the cob and that was as hard as nails and very dry. I am really shocked at the way KFC at white rose leeds has deteriorated. Also the staff were doing absolutely nothing but standing chatting all the time. We both love KFC that is why KFC at Armley leeds is highly recommendable, everything is so fresh and very tasty. I am really disgusted that the KFC at white rose leeds is and has been allowed to sell this rubbish to customers. I would be very great if you could email me and assure me that something will be done about this matter as i find this is an urgent matter that needs attending to.

  • Ba
      23rd of Oct, 2007
    0 Votes

    Seriously? You have got to be kidding me.
    That is so ignorant! It wasn't a race issue, until you made it one!

    Why when you see that commercial, do you not assume that its a woman watching her kids during lunch while the father is out, making the money?

    Maybe shes a stay at home mom, because they can afford to be, because her husbands job is so successful?

    Thats discriminating against women!!! Women can be the money makers too!!!

    Now, do you see how ridiculous that is?

    It wasn't a race issue until you made it one.

  • Ro
      4th of Feb, 2008
    0 Votes

    Today we went in to kfc hopeing to have a good diner at the slauson store in pico rivera ca. u.s.a. untill i got home and realized my order was shorted, i went back to the kfc and told them what happend and they did not even say that they were sorry, they fixed the order but then were very very rude towerds me even the supervisor "Paula" was rude. Something must be done, i will not eat there anymoore and i will tell my freinds and family about my bad expieriance...

  • Da
      16th of Feb, 2008
    0 Votes

    I ordered a pot pie. The clerk checked to see if they had any. Yes, they had one he said. I paid for it and waited. The clerk then tells me they didn't have any as I watched another clerk hand my pot pie to a guy behind me. It seemed they they had screwed up his order and left his pot pie out. If I wanted a pot pie I'd have to wait 15 minutes I was told without any apology and the clerk didn't seem really wanting to cooking more pot pies.

    I know screw-up's happen - but when management makes no attempt to to make up for it, that's when I get mad! I canceled my whole $10.43 order. That's when things got worst. They didn't know how to handle the refund since I'd paid with a debit card. Finally they demanded my card again to reverse the charge. What's strange the final receipt I got doesn't show a reversal but another charge on my debit card! I didn't look at the receipt until I got home. If it shows up twice on my bank statement I'll contact a lawyer just for the hell of it, no matter what it cost me to draw their attention to their POOR service and management.

    It appears I paid twice for a pot pie I didn't get! This is not the first time I've been screwed by this KCF store. Most times they don't get the order right the first time and I know to check it before leaving the store.

    What really funny is that you can't find any where on the internet an email address for anyone at KFC in order voice your experience.

    I guess they don't care!

  • Ky
      27th of Feb, 2008
    0 Votes

    i bied 4 snak packs an the wrer only half full i think it should be rong 4 u 2 charge full price 4 cold chips an only a harlf full box

  • Cr
      28th of Feb, 2008
    0 Votes

    i bought 4 snack packs from your brassall store today i have purchase these packs before and was quite satisfied but today the packs were very rashioned (half the usual amount ) and the chips were so cold they were unedidible i did not take these back to the store because i was in a hurry to get my kids from school at lowood (I THINK THAT WE SHOULD BE ENTITLE TO GET REPLACMENTS OR A REFUND) i am a pensioner so this kind of treat is rare.0404200214

  • Bi
      14th of Mar, 2008
    0 Votes

    you must feel like a dumb ###. Only losers eat KFC.

  • Bi
      9th of Apr, 2008
    0 Votes

    I present a coupon to the store and they refuse to honor it. They told me their computer wouldn't accept it. I challenged this answer and the clerk summoned the store manager. The manager told me it was not for his store even though I received it in the mail at my Lindale address. He was short and rude with the explanation. This store will never again see me as a customer and given a choice I will select another fast food store instead of KFC/LJS.

  • Sa
      8th of Jul, 2008
    0 Votes

    Terrible experience with KFC restaurant! Stay away from it!

  • Ra
      9th of Jul, 2008
    0 Votes

    i work at KFC,
    and im sick and tired of being;
    - Threatened
    by cutomers,
    this had got to stop, people can't go on treating us like crap, just because we wrok in Fast food

    the other night i was called:
    "A ###ing ###, and a ###ing slut" becasue we refused to sereve a customer who was setting things on fire in our resturant.

    and then this women made a complaint to you peope about us.
    if this women is allowed back into the store, or recives free food, i will be taking it to the poilce,
    and you will not hear the end of this,
    i don't care if i lose my job..
    but cutomers can not go on treating teenages who are just trying to earn some extra cash, and are get this kind of abuse.

    i hope to hear back from you.

  • Bi
      9th of Jul, 2008
    0 Votes

    check out

  • Ma
      19th of Sep, 2008
    0 Votes




  • Su
      18th of Jun, 2009
    0 Votes

    I respect your stand but LJS has some wicked tarter sauce.

  • Wo
      18th of Jun, 2009
    +1 Votes

    I think if all of us who get poor service, dissatisfaction from companies, who will not honor their sales, if we let everyone know and if everyone will stop using them, then they can bite the dust.
    It is all made in "China" so we can go anywhere to get the same thing .
    Sears will not have me in their store anymore and my post is about the way me and my boyfriend was treated.
    full refund means full refund. but not at sears...

  • Si
      1st of Nov, 2009
    0 Votes

    today sunday 1st november i went to have a kfc with my children the time we arrived was 4, 15 as the drive thru was very busy we went into kfc to order, , there were 4 people in front off us which wasn, t many people came in after us so it was packed, , the staff where very slow they then decieded to have a chat and not one person was serving as they where all talking, , , , eight people behind me left after we where waiting half an hour till be served, , one woman ask the staff if they could serve and she was told they where busy, , well excuse me busy my ###, , well yes they where busy hiding in the coner talking, , i, m so mad at the lenght off time it took to get a meal it was 5 b4 we got something to eat i must say this level off service is simply not good enough, , , i think u as a company need to look into this and step ur ideas up and make sure u have the staff that know how to serve and be pleseant to the customers i feel very strong about this i would like an answer back to know what ur going to do about this, , ,

  • Ag
      1st of Nov, 2009
    0 Votes

    Be happy your not in the states. fast food restaurants call the police on kids just rapping theyre order like at mcdonalds imagine what they might do to someone complaining about how slow service is maybe sentence to hard time.

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