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Key Bank - Merchant Service (Nova) / Ineptitude, uncaring, illegal procedures

1 United States

My business account was defrauded...reported it and the simple process of correctly sending a fax with correct numbers to the correct department was sent wrongly three (3) times!! This meant my money was held for month and I had to make many, many phone calls on my business time to get to the bottom of the mess created by their incompetence. They did not care much until I got hold of some supervisors out of state and mentioned I had lost business and reputation...and, through Clark Howard found out about the Comptroller of the Currency (regulates banks and investigates complaints about banks). One should call their 800 number ! Key Bank is awful, in a word. Then, they send me checks and try to bill me!! I returned them, of course...just one more hassle. Also, they have grossly mishandled the fraud investigation. Don't go to Key Bank....go to a credit union or bank online.

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