KFC
reviews and complaints

I never was asked what kind of chicken I wanted. I went to rhe KFC on del Paso blvd in sacramento ca. Was told my corn dog nuggets was ready could I park in the parking lot. Sat there and the cashier walked to my car and said that foe my 3 piece grilled meal there was no white meat. Which he told me there was at the window. So I said ok just give me dark. Get my bag after 10 more minutes of waiting. I had my 2 year old in the car and its cold so I didn't look in the bag. Get home and there 2 big breast and a small thigh in both my original and grilled meal. No one asked but also who eats big breast. I felt like they were just trying to get rid of the chicken they had and my fries weren't fresh. I called and the man Chris answered and said well you have a choice. I wasn't asked either.

I went to KFC with my family and asked if I could try the two new sauces and I was rejected. When I was told no I was shocked because as a customer, about to spend over $50, I thought it would not be an issue. Nonetheless, because of the experience that I had with the lead or supervisor on duty at this location I will never eat here again, nore my family. The location I went to was on 5651 Rufe Snow Dr
North Richland Hills, TX 76180
United States

Every single time that I pull up through the drive through they tell me that they have no chicken that I can wait 30 to 45 minutes if I would like to. I am like seriously this is KFC you are supposed to have chicken available to the clients. There has been times that there are about 5 vehicles in front of me through the drive through and they all end up leaving because the waiting time is ridiculous. I do not know if this is due to bad management but I would really like to be able to up the drive through, order, and have my order ready when I pull up to the next window. I am speaking on behalf myself and my community because I know I am not the only one that has left KFC disappointed!

At 720pm on friday night, totally out of tenders, cashiers when asked said they had no idea if more was being cooked, and stood there looking at me? Wouldn't ask the manager or cooks! We went for 3 tender meals, left with 2 old pot pies, and a cup of popcorn chicken, with literally 3 dry wedges. This franchise best hope a chick fil a, or canes does not open around here. They will def. Be done for. : (

KFC Mauritius has been downgraded since past years. They seem not to respect standards as chicken large pieces are getting smaller and very bad quality chicken. However the price keeps on increasing. Its regrettable to see this famous delicious brand getting downgraded like this. Actions should be taken as soon as possible as its getting inacceptable!

I ordered a bucket of original chicken to take out and when I got home and opened the bucket there was a spicy, extra crispy, almost reddish colored order of chicken. If we had eaten in, I would have returned the meal. We are about 30 minutes away so we ate it. All I could taste was cumin and paprika. And they had only one biscuit left so I took another side. And the Mac n cheese did not taste fresh. I was very disappointed in my meal. I've always had good luck with KFC. I filled out the survey and complained about the meal, but that will seem to get me a "free go cup", (whatever that is) the next time I go in. So $21.60 including tax was a big gyp. And we are retired and are very careful with our money so this hurt.

No white meat original chicken at 8:30 pm. Been here several times lately. Closed early or out of chicken. Need to get a handle on this! Employees outside smoking with no lights on like you're closed. Really need to investigate. Buffet has old food and night time drive thru employees don't care about customer service. Frequent your establishment often but not again.

KFC on Winchester Blvd in Campbell CA. Every single time we go in this location, they are totally rude. The sign on the door says open at 10 am, of course, they said, no we open at 10:30. When I pointed out the hours she just rolled her eyes. When looking at the menu, they will just walk away.

Today was toppers, they were evidently closing out a cash drawer and counting the money. And evidently this was the only register. She kept telling everyone 5 minutes, 5 minutes. We asked if she could take our order, then close out the drawer while we were waiting the LONG wait for our food. She said in her broken English. NO you wait you wait. Then she had the nerve to look at my other half and tell her, STOP LOOKING AT ME! LOOK AT THE MENU! My girl said, im not looking at you, she said, you were too! I said, how do you know if you are not looking at my lady? She mumbled some crap and we just walked out AGAIN! These people need to lose their franchise.

I ordered before more then two hours and till now I didn't receive my order. I called the call centre 5 times with no solution. I spoke to complaints department, the same results.
While am writing to you I received it and I asked to talk to the restaurant manager with no response, all what happened documented with screenshots and so, after all they asked me to pay the full amount of the order. The name of the customer service guy is Belal, he is the only one who did respond to my complaints. I did placed more than 2000 orders from your respectable restaurant before, after this disgusting experience am not going to do it again..

Thanks
Julian Bamieh

went to the kfc 20 hancock bridge parkway cape coral fl 9:50 pm ask for a 5 fill up thigh and drum dark meat chicken was cold didnt have mac and cheese and told me it was new price no longer they have a 5 fill up is now 6 fill up so good bye kfc I guess popeyes I going to start going to I not payimg 6 fill up for a small pieces of chicken my total price for a fill up box 5.99 plus tax 6.35

Hello,
We went to drive thru yesterday and ordered grilled chicken meal and we're stunned when we opened the chicken. The drumsticks were half the size of a normal one, breasts weren't any better. Best thing was the biscuits. Why sell a meal with two large containers of mashed potatoes and 1/4 size of gravy. If you're trying to cut corners this isn't the way to go. I'm sending pictures of breast, drumstick and wing. We don't eat out often, but the $21.85 we spent was a waste. Please advise.

November 12, 2017 - My family and I tried to use the drive thru and we sat there for a few minutes without anyone helping us. The lights for the sign and computer were not on either so we drove to the window to ask if it was open. We then drove around to order. The employee helping us was very rude and we waited for over 10 minutes to get our food and ended up not getting one of our sides. Then by the time we got home to eat our food the chicken was almost wet, very difficult to eat. We were very disappointed with our experience overall. We did not receive a receipt, so I don't have any specifics about our purchase.

We were in Amherst NS at the kfc on November 13th. When i ordered chicken I explained to the lady that the last time we were there, the pieces were so small and unrecognizable, that the breast was smaller than the wing. She said the chicken was better now. So I continued and ordered a bucket. Got home to the same old chicken. So small, pieces unrecognizable, soaked and dripping in oil. Garbage. Paid 35$ for garbage. Looks like pigeon meat the pieces are so small. Big turn off. I will not be back again. What happened to the old kfc chicken? I took pictures of what your store is serving. It's disgusting. Shame kfc.

I visited your location in canton Michigan . This is known to be a very friendly city, however I was treated very poorly and could tell my food had not been prepared to quality standard. Once the cashier handed me my food he shut the window before I could ask for condiments and acted like he couldn't see nor hear me. He was also on his phone while I was trying to pay for my meal. When he finally did re open the window he gave me an attitude and said "All this for sauce, that's some [censor]" and laughed in my face. Next time I will go to Boston market or honestly any other place. I've never had such a horrible food experience. My reciept number is 021521

This Kfc is suppose to be open at 10:00 and There has been 3 cars that have left out of frustration because the employee's refuse to take are orders and pretty much are completely ignoring the drive thru this is ridiculous I've drove by the window and have seen the employee's and yet we are still being ignored what kind of store is run like this I understand if they need more time to prepare but at least tell the customer's that instead of completely ignoring us this is ridiculous its 20mins past 10:00 and Still I've heard nothing from these people!

We went through the drive thru to order... The young man was having battery problems with his head set so we pulled to the window and he apologized... No problem he was very nice. We could hear the manager chewing him out about the headset while he was making our drinks...?. All of a sudden she opened the window and just about threw our order at us... She didnt give us a chance to ask for honey but I asked because she didnt shut the window good... My husband yelled hey at her and she just walked off so he honked... The young man came to the window and gave it to us. We drove off and realized we forgot our drinks so I went inside. She wouldnt even look at mart or ask what I needed. I have necer been treated like that by a manager. What a [censor]!

November 11, 2017 at 3:34 pm my husband picked up 12 piece meal at the Waterford, Michigan KFC. He brought home dinner after work. Then I came home. Friends coming over. I was checking the meal to warm it up and we were short 3 pieces of chicken and 1 was so small and odd shape we didn't know what it was. I (Sharon Hoge) called the store #K580003 at 4820 Highland rd, Waterford, Mi. We Are hard of hearing & I asked for the manager. I explained about our order & he kept telling me to stop being rude. I said I wasn't. I'm hearing impaired & interrupted me & didn't want to hear my scheduled story etc. we had guests coming & we had to drive 5 miles back to the store for the meat. Never got his name. We got hung up. I called back and he kept telling me I'm rude over over. Wow. I told him my name & we hurried back for the 3 pieces of chicken. He wouldn't come to meet us. Hid in the back shaking his head. The staff lady at the front looked embarrassed. She was kind. My husband told me the manager the same guy my girlfriend had trouble with in November 19, 2017 last month. I had a potluck party & she ordered 20 chicken. She was given 8. My husband took her back as she's hearing impaired & same treatment again! I've been to that store since it was built. Many years! I'm very upset! We paid $29.14 for all this wasted gas, rudeness & discrimination?

All the time they don't get the orders right .. or they don't do it right because who ever is taking it is talking to other workers .. place is always nasty manager has bad attitude towards customers .. i went today did my order and they told me to pull to the front .. when i ask my husband for the receipt i notice that the woman didn't got it right . So i got down i ask for the lady and she never came to the front I explained to the "manager " and she say .. but did we charged it ?i told her y'all didn't but that's why its a drive tru so customers get their food without getting off their car .. i got really mad cause she keep repeating that they didn't charge it and saying that i was screaming she even say that she wasn't going to complete my order .. i told her that I wasn't going to leave because my son was waiting for his tacos ..she finally made them in a very bad way .. willing to pay she said just take them . I told her that i was going to make a complain and she continued talking.

I live in wise va and go to kfc many times a month. Lately an employee has been very rude to me she is hateful and threatens others employees while me and my 4 year old son are waiting to be served. In the evenings there's been numerous times a worker in a truck has his guns out in the parking lot and scares my son. Something needs to been done about this or i will take other actions. Employees names are Marian other workers call her "tiny" and the boys name is Brandon.

On October Friday the 13 th at the kfc/Taco Bell establishment at Colmar Manor in Bladensburg Md, a tree branch almost hitting me a patron at this location purchasing food at mid-day but denting my car, thenfollowing up with the manager on staff at that time a Md Jeanette Lundy who claims she did a report, but I've frequent the store several time, plus made a complaint with the complaint division at the corporate office, and as of yet, have not been contacted, . My name is Mr's Charles Smith, phone [protected], I'm wanting to inform this Company now that I have no other choices but to Persue legal representation, due to the non-responsive behavior that I'm getting from this Co . I have pictures and witnesses who observed this accident, which occur right in front of the stores camers. I have a dented roof on my vehicle due to me just patronizing your establishment and feel very disturbed, by the unprofessional way I've been treated and damages I've occurred.