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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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7:01 am EDT

KFC service of manager

To whom this may concern.

As I work in Customer Service, I feel I need to let you know how a representative of KFC, what's worse a manager of one of you stores, did nothing but give me the worst Service I have ever had the displeasure of dealing with. Yesterday evening after work, I popped into my local KFC to order dinner for my family. I live in Athens Greece and the store in question was in the Athens Metro Mall. After placing my order, the bill being 25.47€ I promptly pulled out my Ticket Restaurant Voucher, our company gives us these as a bonus when we reach target, and gave the teller vouchers to the value of 26€ and told her to "keep" the change. I was told that this was not possible! I asked to see the manager who went on for about 10min telling me that they could NOT keep the change I was required to find 47c. She went on to tell me and humiliate me by saying they could not open the cash register in any other way. This, I know is preposterous in this day and age. I told her I don't understand how this is possible as you can enter the exact amount, which she went on and told me this will affect her cash up. By this time I was exasperated and took some change out my wallet and put on the counter. She now went ahead and stared at the coins and said this will not do. By now I was losing my patience and took the vouchers from her avd counted out 25€ and gave her 50c additional. She took this and opened the register and gave me my change. I asked for her name which she wrote on the cash receipt. On inspection of the receipt, I noticed she had entered that I had given her 30€! Which I had not! Miraculously she was able to enter what she pleased on the register to open it. On arriving home we then discovered one of the burgers was missing AND the water I had ordered was not there.

Should you require a copy of the receipt feel free to contact me. But I'm sure you can trace who was on duty last night.

Such a shame our Sunday dinner was ruined by a rude person that has NO RIGHT being a manager of anything.

Kind regards
GEORGINA DRAKOPOULOU
[protected]

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11:34 am EDT
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KFC service

We were at KFC in Orlando and had to wait 20 minutes just to get out food. 5 other people who ordered AFTER us got out food. We complained multiple times and none of the workers cared or apologized. We got a refund and still no apologies, even from the manager. It was awful service and ridiculous to wait that long when it's supposed to be "fast" food. You have 5 very unhappy customers.

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5:08 pm EDT
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KFC restaurants in my neighborhood not serving extra crispy chicken and poor quality of food

I stopped going to your establishment for a few years now because the food was discussing, poor quality, ran out of things, didn't have what was published, and the workers were rude. So I would go to Popeyes Chicken. I saw the commercial about the extra crispy chicken being back, so i went. To no surprise of course both places near me didn't carry it! I thought all the franchises were all the same and you can get what it announced on the commercial? I grew up with your company and it was a childhood treat and memory. What happened? Well back to Popeyes... So sad!

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Johnny Moore
, US
May 30, 2017 7:39 am EDT
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The food was cold at the buffet the store was nasty it was just a very unpleasant experience will not be going back to that store

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2:48 pm EDT

KFC lack of quality service

The once best of all kfcs we have visited is going downhill fast. First, No breast meat available in our original recipe order, no ice in the soda machine. There were no sauces and no forks . There was on apologies for these inconveniences and my husband vows never to visit again. It was, at one time, the best chicken around. This needs to be looked into.

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10:06 pm EDT
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KFC worker-mario

On 5-14-17 I went through he drive through to order my food. The worker at the drive through (Mario) kept over talking me and I had a hard time placing my order..basically he did it for me because he would NOT stop talking to listen to what I had to say. He kept repeating my order which I told him numerous times that it was wrong and could he PLEASE stop talking so I can place my order.I then drove up to the window and spoke to Mario about how he would not give me a chance to put in my order because he continuously kept over talking me. I saw that he was putting pepsi in my cup even though I did not ask for pepsi..I asked for Mt.Dew. I asked Mario if I could please speak to a manager because I no longer felt comfortable talking to him. He then put his hands on his hips and said "can I help you?" I said I would like to talk to a manager..he stood there for about 20 seconds starring at me before he rudely closed the drive through window.The manager who finally came to the window was very polite and apologetic for Mario"s actions. I must say I WILL NEVER GO THERE AGAIN!

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9:22 pm EDT

KFC everything

I live very close to this KFC/Taco Bell combo. I go there often and every single time there is a problem whether it be they forgot something or it's just bad quality food. There were 4 cars ahead of me in the drive thru line and it still took me over 45 minutes to get through the line. My phone charged from 3% to 100% just in the time I was in this line of 4 cars. My 4 year old had raw chicken, they didn't put the cookie in the bag so there was melted chocolate all over his food, and they forgot mashed potatoes. ALSO being as heated and irritated as I was, I didn't even realize until I got home that I didn't have a receipt. If it weren't for the fact that I have kids and a baby, I would be driving back up there right now. It should not be this much of a hassle to grab some quick dinner for my family. I'm very disappointed and will not be back here.

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3:16 pm EDT

KFC potato wedges

This is the third time I've ordered a large box of potato wedges with my chicken order and gotten a box of dried up, obviously old, and overcooked potato wedges with a bunch of dried up french fries in the mix. I have complained about this before, but now I'm done with KFC for good.

This was from the KFC at 2631 W. Kennewick Ave #305, Kennewick, WA.

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2:14 pm EDT

KFC customer service

I visited KFC in Whiteville NC 2 days in a row. The first day I heard arguing inside with employees as I was receiving my order through the drive thru. The 2nd day I placed an order through drive thru and my food was literally thrown to me by 1 handle of the bag out of the window. When I tried to address the issue the cashier closed the window in my face and ignored me. I refused to leave the drive thru until a manager came. I left my complaint with him. Also, my food was wrong. I don't deserve this kind of treatment especially when I'm spending my money.

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1:40 pm EDT
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KFC food safety and employee safety

The KFC in Ames Iowa is ran down things are not being repaired. Owner is not wanting to spend any money repairing things brought to his attention. Water is leaking all over back line area into prep area making it a safety concern for the employees even with no slip shoes, as well as the food, equipment is broke down and out dated and never gets fixed. Complaint has also been filed with the Ames Iowa Health Inspector. This is unacceptable business management and this owner needs to make his business safe for customers as well as his employees. If nothing is done I will also be taking this to the local news channel.

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7:01 pm EDT
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KFC coleslaw

I bought an extra side because, love the coleslaw so much. Well, something is wrong it was bitter and seemed to have more vinegar than the old creamy sauce. We were in west plains, missouri tuesday the 22nd of may2017. Have you changed the ingredients? Also, when a customer comes in some people need a couple minutes to choose their order, it would be nice if didn't make a face of how impatient they are to wait when no one else was in to order! Thank you, karen lorenz

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12:16 pm EDT

KFC horrible customer service/incorrect order

We went through the drive thru of the KFC/A&W on Beaverton Hillsdale Highway on Sunday night to pick up a large order for a party & the entire encounter was a disaster. We had to repeat our order several times, it took forever to get the order, the person working the window was rude, & when we got all the way back home, the order was completely incorrect! By the time we realized this, we were already home & when we tried calling to complain, it just rang & rang & rang. Then i tried calling from 11am-3pm yesterday to complain & once again, nobody anseers the damn phone. so i had to call a different KFC location, tell them what happened, & the girl I spoke to was incredibly unhelpful, could have cared less, dismissed my complaint, made excuses as to why the other location was not answering the phone, & told me that KFC would not honor a redo on my incorrect order due to the fact that i did not have a receipt...becuase I was NEVER given a receipt with my incorrect order!
Completely unacceptable piss poor customer service. I expect a full refund or a redo on my order.

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NaveeMoore
, US
May 23, 2017 11:10 pm EDT
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Well, I agree with what @Lori Gerling is expressing as a legitimate complaint because I experienced the SAME thing at a KFC in Florida with a rude GIRL (and WOMAN manager) working and delivering poor quality food AND she did NOT GIVE ME A RECEIPT either, but trust that when I return to the KFC store there will be something done about jacking my food up. I know what I ordered and at what approximate time...as a database programmer I know the receipt transaction is logged and a report can be pulled. I can care less about a Comment Cop/Grammar Judge//Internet Troll focusing on the legitimacy of the terminology used to describe a young female employee. I am a grown [censor] man and SHE WAS A GIRL regardless (as 18 years of age and under 21 years of age does not describe a woman by any means!) They walk around with mobile phones in their pockets playing around of FB, Instagram, Twitter and Snapchat while on the clock and wreak with stupidity...I can visit nearly any Restaurant and witness this SAME cookie-cut model in uniform and it is ridiculous that many of the food service industries have very little customary standards and compliances to hiring quality and well-trained employees.

It does not get any better when someone (@neatdude) leaps to tear apart @Lori's complaint with ridiculous assumptions about her terminology usage, grammar, and intent...as if there is some sort of Degree or Certification involved with spelling everything correctly or writing a review as expected by another. I never knew that one could not complain about spending their hard earned money on a product while being considered someone who is trying to attain something for free and doing so because they don't want to work!?!? The entire assumed notion sounds stupid. Nonetheless, get your full refund Lori and be done with that KFC...try another one...getting a redo may excite a bit of human nastiness that you would not want to orally consume. YOU HAVE EVERY RIGHT to complain about money spent on piss poor quality and should not bow down because your efforts could help another consumer from going through the same drama.

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11:07 am EDT
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KFC management /customer service and food

First I order my food in the drive thru being in a hurry due to being on lunch break... So keep in mind this is the 2nd mess up in the last 2 visits to this location... I order and I'm given a total and the swing manager ups my total $2-3 by the time I make it to the wondow, I didn't argue or care for that matter... Checked my order before I went home due to previous mistakes and sure enough one of my sides was wrong so I ran inside to exchange, still pretty calm but a little agitated... Made it home and there is zero sauce on my 3 (suppposed to be) Nashville lil sandwiches ... Drove back and their general manage or store manager told me in front of all the other customers In a rude manner that every time I go in here there is a problem... I guess there is but it's on there end, not mine as he made it see... He squeezed some sauce on them and said to take the food and go... Then proceeded to almost threat, he was just going to give me my money back an not the food because I explained I had to be back to work with no family time after their faults! I felt 100% humiliated in front of 10 other customers... Fault Managers Name is Erick, spelled a bit different kind of itilian maybe... Love the Nashville foods but the other KFC is all the way across town... They have lost me as a customer and anyone e
lse I can keep away from there...

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12:54 am EDT

KFC raw chicken

Hi my name is Vanessa luna
My kids love KFC and now it's been so horrible these past months first started with attitudes, mixed meals that weren't ours and now Chicken that is raw I don't understand why this is going on I live in the city of maricopa as 86138 and this is so terrible, recent experience my husband went Saturday may 20th at the maricopa az location and got my family the family meal and there you go attitudes plus raw chicken meat idk what to do anymore this is way outta hand please resolve the issue.

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Update by Vanessa Luna
May 23, 2017 12:57 am EDT

Now my husband is sick with diarrhea and vomiting

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9:07 pm EDT

KFC plastic in our food

We were eating dinner at home. We bought an 8pc chicken. My wife was eating her chicken and found a very thick and large piece of plastic fried to a piece of chicken she was eating. Needless to say we threw everything away. We are not happy with this situation and have pictures. This is very dangerous and this complaint should not be taken lightly.

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2:38 am EDT
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KFC slaw had"thick" plastic I pulled out my throat

My family and I went to kfc/taco bell on s. Miami blvd on april 7. I'm pregnant, I choked on a piece of plastic and it was "thick as hell", I could have died! I have witness to all this and video.. I rather resolve this out of court, but if needed to go their I will.. I've left messages on a corporate line no response at all, I gave a timely matter few months to respond.. My cell is [protected]..

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Update by JamilaStevons
May 23, 2017 6:58 pm EDT

I have my own case and video Andi can file a lawsuit on my own at the court house..I have other kids also that I feed cld have been them and it might not have turnt out so good...Dnt matter what you think I'm persistent and I can do this myself..Also go to thenews..

Update by JamilaStevons
May 23, 2017 6:56 pm EDT

My throat was bleeding I'm pregnant, my husband was trying to figure out what was wrong what I was choking on..The man sued McDonalds for his coffee being too hot, that's common sense tho he got money it's the principal ..

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1:51 pm EDT

KFC service

Went to the kfc in kearney, ne on may 21, 2017 at 12:30 pm. Ordered a two piece meal with mountain dew and salt and pepper. It came to $7.24. Gave the guy $20.24. He handed me the drink and it was dr. Pepper. He change it. Gave me the meal and said have a nice day. Had to ask for the change. Got the meal, no salt, pepper, butter or fork. Do these people not get proper training or are they only hiring #? Wtf?

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11:09 pm EDT

KFC food quality

Restaurant on north orange blossom trail in Orlando Florida. at 8:39pm on 19 May 17. this would be the 2nd time I have submitted the same complaint. under cooked meat, unrecognizable pieces of chicken and worst of all chicken and bucket filled with grease, oil, what ever you want to call it. during my 1st complaint with this company I made them aware I had made a video of the poor quality of food, the complaint resolution agent assured me after I gave them the address and store number the issue would be dealt with. WELL after receiving a 10.00$ voucher I was asked to try again and the problem would be solved. now on the 2nd try the problem still exist and a 2nd video has been made. and by the way I asked the cashier at the time to place paper towels at the bottom of the bucket to absorb the grease and still nothing was done. this has ben an ongoing issue that KFC has clearly no intention of resolving. now KFC tell me which way I should take this problem... Facebook, YouTube, the news channels . I am very sorry I have to take this issue this far. but i'm more sorry KFC don't care.

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Update by alvinna nwoko
May 23, 2017 10:28 pm EDT

S. JONES
I bought a 12 piece bucket of chicken, , 6 pieces inedible at the bottom of the bucket. the 10.00$ voucher didn't cover the cost. but my concern was for them to revise a method of draining the chicken on something other than a plastic sheet of paper. good luck with your complaint.

Update by alvinna nwoko
May 23, 2017 10:23 pm EDT

NEATDUDE
have you ever eaten at KFC in the 70's, 80's this product is nothing like the ORIGINAL RECIPE. plus if you have ever fried chicken in your life you should know that the chicken MUST, MUST, MUST be drained of excess oil before serving. but if you are use to eating fried anything saturated in GREASE.. I pray your health have the same attitude that you have now.

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Sarah Jones 1957
, US
May 23, 2017 11:17 am EDT
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At least you got a voucher from your ordeal! I complained...May 6, 17 and asked to be sent a voucher so I could go to a different store. Nothing!

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6:26 pm EDT
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KFC evening manager 302 canberra way, bryans road, md [protected]

On Friday, May 19, 2017 I went to KFC at 302 Canberra Way, Bryans Road, MD 20616, telephone number [protected] at approximately 1835 (06:35 p.m.) EST. The manager on duty at this time was absolutely a terror. He does not know how to address customers. I drove up to place my order. I asked for a tenders meal, what I saw on the outside menu. It comes with 12 piece tenders, two large sides and four biscuits. He said which one so I repeated myslef. Rudely he responds that there are two of them and I need to pick one. Well of course I need to pick one, I thought to myself. I asked for the 12 piece. I asked for baked beans and wedges. The person on the other end responded that they do not sell baked beans and that I need to go somewhere else for that in a rude and harsh tone. So I asked for wedges and coleslaw. This was the rudest peeson I encountered all day. I asked for my sauces and he said he will not give me any, I need to ask the girl at the window. Well the girl at the window turned out to be one of my former students. I knew she was new and was still learning the ropes. She was nothing but respectful and curteous, unlike her boss. I asked to speak to the manager. As it turns out the rude person on the line was the manager. Said manager told me not to take it personal, proof that he knew his behavior was unacceptable. This KFC is clearly understaffed and this manager was the exact opposite of a delight. I would like to remain a customer in my community however, people like this manager make it very difficult. Please investigate and handle accordingly.

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5:27 pm EDT
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KFC length of service

On Thursday the 17th of May 2017 from 7pm onwards it took over 70 minutes to order and receive my order at the LA airport KFC in the Tom Bradley Terminal. It appeared that they were either cooking one order at a time form the 50 plus people that were foolish enough to to wait. At one point after waiting for 20 minutes in line to place my order they claimed to have only one cook in the back and that it would take 15 to 20 minutes to provide an order. When we looked closely it was clear that they had 4 people in the back cooking and providing orders. My order was very simple but it appeared to make no difference. After finally getting my order I had very little time to get to my international flight. The comments made by those also making international connection was a poor reflection on American service. I wont make the mistake of ever going to KFC in Los Angeles again and have told my family and colleagues of this ridiculous wast of time. Had I been under greater time pressure to get to my flight I would have travelled without getting dinner that night.

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3:03 pm EDT
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KFC i'm complain about poor inside roofing

Yes im complaining because KFC on olive in merced va they have poor roofing the light could come off an hit somebody . also the KFC on 16 st in merced va also that restarant is always so dirty and on 5/4/17 I went bought 5 of the $5 dollar deals they have when i go to get the drinks a cockroach comes out omg i was so grossed out i told them i didn't want the drinks so they just gave me a cake that was it and i got coupons also through mail i didn't take pictures of the cockroach but did take pic of poor roofing inside thank you so much

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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KFC contacts

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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