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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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1:29 pm EST
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KFC super dinner meal

Today I have been bought super dinner meal from KFC- Lulu hypermarket jubail branch -KSA, and first I found a piece of steel wire in coleslaw and the chicken has under cooked and even after few bites I felt stomach ache and then loose motion and I'm going to attache the pictures for your reference .and unfortunately the receipt copy has been taken back when I collected the order from the counter. It is really disappointing that this small piece of steel wire might threatened for life if it swallowed with coleslaw. I need your urgent assistance to take action against my file complaint . And even if you want I can do examine of this meal in laboratory on my own and give u the results and 100% sure this undercooked chicken is unhealthy

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7:28 pm EST

KFC I was asked to wait for original kfc chicken at 6pm

I went to the KFC on 58 highway in Belton Missouri I was told they were out of original recipe chicken after I ordered a bucket and some biscuits I was asked if I wanted to go somewhere and come back in 10 minutes I told them no I was there to get my dinner for my family after leaving work the employee at the window was extremely rude and acted like I was putting her out by not wanting to take one of the other types of chicken I've been buying KFC chicken for 40 years I will never ever buy KFC chicken Again once they finally brought my order out 15 minutes later they even forgot before biscuits I ordered in the employee there brought it out was different than the one at the window and looked at me like oh sorry I'll get it great service this is awful . Mike Heyser. Belton mo 64012. Email: Bedford [protected]@att.net. Phone: [protected]. I know I'm just one of millions of customers but I'm a customer who's been coming to KFC for many years it won't happen again I'll find a new chicken place .

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12:29 pm EST

KFC unfresh chicken made our family sick

KFC is the WORST restaurant to treat their customers

Our family ate ordered a 16pc Chicken family basket and ate in the stock on 12:12pm 11/25/2018 (my order receipt ticket #4261). Our whole family got sick after that started from SAME day 5:30pm before we eat any dinner. I called KFC next day morning on 11/26/2018. But their manager doesn't even want to talk to me and kicked me to talk to their insurance company.
KFC is the WORST restaurant to treat their customers. I will never do KFC anymore. I will tell my experience to ALL my friends and people I could do.

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11:21 pm EST

KFC original receipt

Just brought home 2 meals from the KFC in Hillsboro Oregon and it was the worse chicken I've ever tasted or smelled...It wasn't at all like I remember KFC...the chicken was greasy. The thigh and leg were so small there was hardly any meat on them.
The potatoes were like soup...very runny and the gravy tasted terrible. If this is what KFC is now serving, I will never go back...most of our dinner went into the garbage.
PS...My husband said the coleslaw was good

Thank-you
Maryann Richards

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7:33 pm EST

KFC service

Customer service is terrible. On 12-03-2018 at 7:00 pm I sat and waited 20 minutes for an original chicken breast. At the drive through window I was told they were out of original chicken breast and then I was asked to if I wanted a refund...or I could wait 15 minutes. How do you run out of chicken breast during dinner time?
Store location 441 S west st wichita Kansas

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Michael J. Vincent
, US
Dec 10, 2018 1:41 pm EST

I ran a KFC in 1975. They run out of chicken because they are not keeping up with the cooking, properly. Some store resort to "flash" cooking, in order to go faster: Turn up cooking temps/ shorten cooking time. This results in rubbery, partially cooked meat and damp, crumbly coating. After over 40 years, I can still look at a piece from a distance, ant tell you what is right or wrong, about it. I can also show them how to fix it. It is crap, and I have pointed it out to other stores, to no avail. Sorry about this. KFC comes only two ways: The Best, or just Terrible. Mike.

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3:20 pm EST

KFC cleanliness of store

The areas that were customer accessible were filthy. Soda machine, floors, high chairs, walls, floors, around tables, and all the tables and even counter where we paid. Containers holding condiments were dirty. The manager on duty at 3:00 pm on December 3, 2018 was busy texting from the lobby. This location was once my go to KFC. I was truly disgusted by the condition of the store.

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11:41 am EST

KFC service

12/3 - Central Ave location at noon time. Staff was beyond unprepared for lunch rush. Customers waited 20+ minutes without one update (to eventually find out "We ran out of chicken"). Three employees moved at a snails pace and the employee taking the drive thru orders showed a bit too much attitude towards the customers. I will never come back here and this staff did nothing to remedy this situation.

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10:33 am EST

KFC product

We went to Kfc Ficksburg to buy a nice meal we gave our order after looking at the board and seeing the All Star LBx Bud and the Var L/box. First off they told us there coke machine is not working and that they going to give us 440ml cold drink bottles, and the sales lady told us they going to charge us extra for these cold drinks, I asked her and don't understand why we have to pay extra. She just said sorry so I excepted her appoligie. The order was very fast amazingly fast. When we got home and I opened the boxes I was so disappointed it was not what we expected. My bun was stale and crumbled while eating it. The product inside the box was not at all what I saw on the advertised board. I do not complain but this was suppose to be a treat for me and my husband, I work for my income and I expect what I see and is willing to pay for a proper meal. Regards Lorraine Olivier

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11:39 am EST

KFC sanity

We were at the kfc at Hatfield and we had to wait about 20 minutes for our food. When we finally got to the counter the lady was still busy with our food and without gloves... I realized that all of them weren't and that is absolutely disgusting. They prepare our food and we trust that it is done clean and with sanitation. Please would you address this.

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2:35 am EST
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KFC bad service at kfc canal walk

I was at Canal Walk KFC yesterday.. When I got my order there were no serviates and sauces. I asked this lady that I have attached the picture of who gave me my order for serviates and she rudely said to me that she is busy and proceeded to ignore me. I stood there for long waiting and asked her if is she going to help me or not she just ignored me. I asked another lady there and that one said I wasn't the one helping you don't ask me. I am very disgusted and dissapointed by KFC employees the way they treat their customers.. I also work in retail (head office) and I find it hard to understand how one can treat a customer like trash. I will be very happy if you can take
this matter very seriously. I have attached a picture of this girl that was very rude to me because she was very happy to pose!

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11:27 pm EST

KFC product and service

I buy food nearly every day from kfc green point somerset road. The food and service is pathetic. I buy food and give it away 90% of the time. Today in particular i bought a chicken and mayo sandwich which a slice of cheese. The chicken was so thinly spread it looked like butter. There was no cheese. My food was just into a bag. My crunch burger was half open, my chips were hard and my coke had fanta on the top

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6:06 pm EST
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KFC food

We have been faithful KFC lovers for nearly 50 years but the past year found it tasteless, different cut and change of coleslaw so quit buying. Today in Kemptville, Ontario I thought what the heck let's try it again. Bought a 12 piece with all the fixings and a big crunch for daughter. Took the chicken home and strange wierd cuts again and no spices on the chicken and salads tasteless. Totally tasteless and a waste of money. Why change a good product. Very sad to spend $50 and a total waste. Not much use complaing but guess it gets a vent out.

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12:12 pm EST
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KFC the food

Hi there,

I am very disappointed to let you know that after years of loving Kentucky I had a very unpleasant experience.

I bought chicken pieces from the Hout Bay, Cape Town KFC which were very raw to the point we could not eat it.. after throwing away the first two pieces which were obviously very under cooked I started checking the others only to notice that most them were the same, under cooked.

Please will you take this up with the Hout Bay KFC, Branch as this is not up to standard.

Thanks

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12:57 pm EST

KFC kfc burger consumed at pune mumbai highway

Knowing KFC as brand thought it was be safest thing to eat during journey. But it was my biggest mistake. I had burger at above mentioned location on Sunday evening. Got major food poisoning and unwell till date. I want a proper apology or I'm going to raise it with higher authority and post my grievance on social media. It is horrible experience. Serving good quality food should ideally be priority of food chains. I will never ever think of having KFC and would spread my word to family and friends.

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5:43 am EST
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KFC chicken and waffles

Chicken and waffles, I had food poisoning all night. I purchased a male approximately 7:30 PM from the Gardner KFC/Taco Bell drive-through. The workers were very jovial and engaging in conversation with them selves and Did not greet or even talk — just grab my credit card handed it back as they continued joking around with themselves. It's no wonder I got food poisoning I doubt they are following any health and safety Standard since they obviously are not following customer engagement standards either.

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7:36 pm EST
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KFC I am complaining about customer service.

I went to KFC in Hueytown Alabama and I received poor service. I was placing an order for a liver dinner and the young lady stated that the livers are cooked to order. I told her that I know that and she asked me to pull down after I placed my order. I sat and waited for my order almost twenty minutes and that is after I asked the young lady taking an order to another customers car where are my livers. She said the young man inside was bringing them out. The young man was taking an order on the inside with other customers. I am very heated by now. My friend gets out the car and goes in and ask what was the problem then they pass the dinner to her and they were barely warm when she got in the car. I had already wasted a lot of time waiting on my order and people behind me getting orders before me. This restaurant service is very poor. Two weeks ago I went to place an order for livers and they turned me away because they had catering orders to get out. What kind of business does this to a paying customer? I am going to let everyone I know about this poor service here at this particular location.

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10:54 am EST

KFC food

My husband bought us a Family Treat 10 pc with extra pops and mash and gravy. When my husband unpacked everything, he took out two packets of tomatoe sauce that you could see had already been used. The tomato sauce on the edges of the packets was already discoloured and then the mash and gravy was awful! Mash was stodgy as if it was made yesterday and the gravy tasted like it was burnt. This is the worst food I have ever bought at KFC!

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6:54 am EST
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KFC bad food from kfc tygervalley

Good day my name is Moleen i sent one of my staff members to buy me food at kfc tygervalley as i wek close by, i received almost so little chips n 2 tiny pieces of chicken, the chips was so soggy n chicken dry, i am a steers manager and i love kfc i normally buy at kfc in capegate by the drive through cz its close to my house, bt since im weekend in i had to buy n tygervalley, m so dissapointed n hungry i hv pictured n slip.my number is [protected]

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7:46 pm EST

KFC customer service

This was one of the worst experience with KFC ever...The girl working was horrible. The way she spoke to her coworkers was unbelievable... they couldn't give me a receipt and we didn't have all our food and drinks because she couldn't stop saying "what else " after each item order to get all the order..listening to the full order not keep saying "what else" . After being pulled up ... and waiting for our food we was missing 1 order .I go in and reorder and ask The young men for my receipt from the drive thru ...she said tell her no I can't now... I'm standing right there and I could hear her ... be rude about it and park every single car and food up and ready... why aren't you serving it.. why is crew members writing receipt with a shapie... being in food service for over 15 years I'm pretty sure this store has money, inventory and staff issues...

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icemanfist
, US
Nov 20, 2018 7:49 pm EST

I suggest that you work on your spelling an grammar before you call a grown woman a "girl" Maybe the food was missing because she could not understand your poor English? How can she give you what you want if you cannot communicate in proper English?

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12:54 pm EST
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KFC double charged for order

I was at elardus Park KFC and ordered a crunch master, I made two attempts to pay with my standard bank Ucount rewards card, it did not go through and I paid using my check account. When I arrived home I saw that the two Ucount purchases did go through. One was reversed. So I paid twice for the same order. This happened last Friday, the next day I went back with my slip and proof of the transection. The manager on duty took my number and said that she would escalate the matter to the It department. I returned later that day but nothing was resolved. It is now Monday and I've just been to the store again and nothing has been done. Is this a scam? Can it be so hard to refund a customer if you have double charged them? Seems that KFC elardus Park doesn't care about there customers, I wil now escalate my complaint to social media. I don't care about the money. Its a matter of principle. If you let a shady business steel from you and you don't warn others what does that say about you.

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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KFC contacts

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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