KFC

We went through the drive thru of the KFC/A&W on Beaverton Hillsdale Highway on Sunday night to pick up a large order for a party & the entire encounter was a disaster. We had to repeat our order several times, it took forever to get the order, the person working the window was rude, & when we got all the way back home, the order was completely incorrect! By the time we realized this, we were already home & when we tried calling to complain, it just rang & rang & rang. Then i tried calling from 11am-3pm yesterday to complain & once again, nobody anseers the damn phone. so i had to call a different KFC location, tell them what happened, & the girl I spoke to was incredibly unhelpful, could have cared less, dismissed my complaint, made excuses as to why the other location was not answering the phone, & told me that KFC would not honor a redo on my incorrect order due to the fact that i did not have a receipt...becuase I was NEVER given a receipt with my incorrect order!
Completely unacceptable piss poor customer service. I expect a full refund or a redo on my order.

First I order my food in the drive thru being in a hurry due to being on lunch break... So keep in mind this is the 2nd mess up in the last 2 visits to this location... I order and I'm given a total and the swing manager ups my total $2-3 by the time I make it to the wondow, I didn't argue or care for that matter... Checked my order before I went home due to previous mistakes and sure enough one of my sides was wrong so I ran inside to exchange, still pretty calm but a little agitated... Made it home and there is zero sauce on my 3 (suppposed to be) Nashville lil sandwiches ... Drove back and their general manage or store manager told me in front of all the other customers In a rude manner that every time I go in here there is a problem... I guess there is but it's on there end, not mine as he made it see... He squeezed some sauce on them and said to take the food and go... Then proceeded to almost threat, he was just going to give me my money back an not the food because I explained I had to be back to work with no family time after their faults! I felt 100% humiliated in front of 10 other customers... Fault Managers Name is Erick, spelled a bit different kind of itilian maybe... Love the Nashville foods but the other KFC is all the way across town... They have lost me as a customer and anyone e
lse I can keep away from there...

Hi my name is Vanessa luna
My kids love KFC and now it's been so horrible these past months first started with attitudes, mixed meals that weren't ours and now Chicken that is raw I don't understand why this is going on I live in the city of maricopa as 86138 and this is so terrible, recent experience my husband went Saturday may 20th at the maricopa az location and got my family the family meal and there you go attitudes plus raw chicken meat idk what to do anymore this is way outta hand please resolve the issue.

We were eating dinner at home. We bought an 8pc chicken. My wife was eating her chicken and found a very thick and large piece of plastic fried to a piece of chicken she was eating. Needless to say we threw everything away. We are not happy with this situation and have pictures. This is very dangerous and this complaint should not be taken lightly.

My family and I went to kfc/taco bell on s. Miami blvd on april 7. I'm pregnant, I choked on a piece of plastic and it was "thick as hell", I could have died! I have witness to all this and video.. I rather resolve this out of court, but if needed to go their I will.. I've left messages on a corporate line no response at all, I gave a timely matter few months to respond.. My cell is [protected]..

Went to the kfc in kearney, ne on may 21, 2017 at 12:30 pm. Ordered a two piece meal with mountain dew and salt and pepper. It came to $7.24. Gave the guy $20.24. He handed me the drink and it was dr. Pepper. He change it. Gave me the meal and said have a nice day. Had to ask for the change. Got the meal, no salt, pepper, butter or fork. Do these people not get proper training or are they only hiring #? Wtf?

Restaurant on north orange blossom trail in Orlando Florida. at 8:39pm on 19 May 17. this would be the 2nd time I have submitted the same complaint. under cooked meat, unrecognizable pieces of chicken and worst of all chicken and bucket filled with grease, oil, what ever you want to call it. during my 1st complaint with this company I made them aware I had made a video of the poor quality of food, the complaint resolution agent assured me after I gave them the address and store number the issue would be dealt with. WELL after receiving a 10.00$ voucher I was asked to try again and the problem would be solved. now on the 2nd try the problem still exist and a 2nd video has been made. and by the way I asked the cashier at the time to place paper towels at the bottom of the bucket to absorb the grease and still nothing was done. this has ben an ongoing issue that KFC has clearly no intention of resolving. now KFC tell me which way I should take this problem... Facebook, YouTube, the news channels . I am very sorry I have to take this issue this far. but i'm more sorry KFC don't care.

On Friday, May 19, 2017 I went to KFC at 302 Canberra Way, Bryans Road, MD 20616, telephone number [protected] at approximately 1835 (06:35 p.m.) EST. The manager on duty at this time was absolutely a terror. He does not know how to address customers. I drove up to place my order. I asked for a tenders meal, what I saw on the outside menu. It comes with 12 piece tenders, two large sides and four biscuits. He said which one so I repeated myslef. Rudely he responds that there are two of them and I need to pick one. Well of course I need to pick one, I thought to myself. I asked for the 12 piece. I asked for baked beans and wedges. The person on the other end responded that they do not sell baked beans and that I need to go somewhere else for that in a rude and harsh tone. So I asked for wedges and coleslaw. This was the rudest peeson I encountered all day. I asked for my sauces and he said he will not give me any, I need to ask the girl at the window. Well the girl at the window turned out to be one of my former students. I knew she was new and was still learning the ropes. She was nothing but respectful and curteous, unlike her boss. I asked to speak to the manager. As it turns out the rude person on the line was the manager. Said manager told me not to take it personal, proof that he knew his behavior was unacceptable. This KFC is clearly understaffed and this manager was the exact opposite of a delight. I would like to remain a customer in my community however, people like this manager make it very difficult. Please investigate and handle accordingly.

On Thursday the 17th of May 2017 from 7pm onwards it took over 70 minutes to order and receive my order at the LA airport KFC in the Tom Bradley Terminal. It appeared that they were either cooking one order at a time form the 50 plus people that were foolish enough to to wait. At one point after waiting for 20 minutes in line to place my order they claimed to have only one cook in the back and that it would take 15 to 20 minutes to provide an order. When we looked closely it was clear that they had 4 people in the back cooking and providing orders. My order was very simple but it appeared to make no difference. After finally getting my order I had very little time to get to my international flight. The comments made by those also making international connection was a poor reflection on American service. I wont make the mistake of ever going to KFC in Los Angeles again and have told my family and colleagues of this ridiculous wast of time. Had I been under greater time pressure to get to my flight I would have travelled without getting dinner that night.

Yes im complaining because KFC on olive in merced va they have poor roofing the light could come off an hit somebody . also the KFC on 16 st in merced va also that restarant is always so dirty and on 5/4/17 I went bought 5 of the $5 dollar deals they have when i go to get the drinks a cockroach comes out omg i was so grossed out i told them i didn't want the drinks so they just gave me a cake that was it and i got coupons also through mail i didn't take pictures of the cockroach but did take pic of poor roofing inside thank you so much

About a month ago my husband ordered a 16 piece all white meat meal and one of the breast was to be extra crispy along with several side items.. end up sending around $40+. When he gets home and we sit down to eat all the chicken is extra crispy (which most of us don't like) a few of the sides were missing. He immediately called up there and spoke to a "so-called manager" Stacy whom was rude and several times told him if he didn't have a receipt wouldn't do anything about the order being messed up and called him a liar. Well first it would help if the receipt was placed in the bag and secondly I've worked for YUM Brands in the past and the way he was treated over the phone would have really been terms for termination. I ended up getting on the phone as he wasn't getting anywhere I informed her that this situation will be addressed and she did finally agree to take down my husband’s name and replace the chicken- somehow the sides were never spoken about and at that time I was over the whole thing! So last evening I decided I'm tired after a long day and would take advantage of not having to cook and when I got in there it was busy for dinner rush she (the same lady from the phone can recognize her voice and language) asked us all to wait a minute which ended up being 3 minutes but again was patient then when she asked why I was there I explained the situation she immediately asked if I can wait until she takes care of the others behind me- I said NO we are in this situation because of bad service and you want me to wait- again she just doesn't have a clue and I'm still unsure how she has this "title" which I still haven't been able to confirm yet she is then very irritated and starts walking to the back of the store then screaming something about needing a receipt or the chicken back I yelled back that I'm not going to have this discussion again with her were a customer (must have been a friend of hers because ensure why else he got involved) gets involved and we exchange a few words. She then comes up and states it will be right out as I’m noticing the person placing the check in the box is adding all this dark meat when I specially said it’s all white as I’m watching this and getting even more angry the manager and this male customers start talking about how I’m just trying to get FREE food and that she is always dealing with all these kinds of people wanting handouts I will be very honest it took every single part of my dignity and self-respect not to grab that chicken and throw it at her but I told her “she can keep the chicken and I will be notifying your corporate office” she states oh that’s good my name is Stacy as I walk out the door. I have never been so humiliated in my life. I will never return to this location ever again and I mean ever and truthfully if I don’t get a call back to find out there was some disciplinary action was taken against this store manager “Stacy” I will never visit any KFC.

When going in to store, after waiting fpr meal, the server told me there was no chi ken breast, no plates to eat on and no hot sauce. Really no plates to eat at a restaurant. When i asked for a refund tbey said they couldnt because the manager wasnt there.
I need a refund on my purchase and a 50 dll gift card minimum or you will lose me, my family and anyone else i can tell about this experience. Please respond asap or i will move forward on this matter. The store is KFC indio on Jackson and the manager name is Alex.

5/11/17 approximately 5:24pm drive up ordered (2) Fill-up, one original, one crispy. Got home found Rubber glove(clear) in my meal. Called kfc 4790 Riverdale [protected] supervisor on duty told about rubber glove in meal she apologized took name put in book for pickup when in area. On 5/17/17went to drive up clerk informed me no such book exist. She had just returned from leave and my name was not in no book very rude bad customer service. I told her I had my receipt name your name is not in no book. I left disappointed and angry .

Employee at drive through hadvto havevorder repeated seversl times. We asked for butter and lemon juice along with our order several times and did not receive them. When we sat down to order our meal, the chicken, which I ordered original, was very dry and hard. As if it had been under the warmer for several hours. I attempted to get in contact with store via telephone several times (6) but phone was never answered. This type of service is not only rude but also completely unacceptable. Oscar Garza.

There are several complaints about this particular location I would like to voice.

1. This location locks its doors and closes down thw dining room up to an HOUR prior to dining room closing hours. I have visited seveal times around 8:50 PM and the dining room doors were locked abd tables stacked.

2. There is never the full mwnu avaiable after 9PM alrhough the store doesn't choose until 10:30PM or later.

3. Today, 5/17/17, I ordered the #5 fill up original. The chicken was EXTREMELY small, dry, looked lik pieces had been bitten, and looked old. I asked the cadhier is I could have some better looking chicken and he said, " What's wrong with that one?" I said, " It doesn't look fresh and do you have some more you could give me?" He said, "Naw, that's the freshest we got."

I was very disappointed at the level of customer service and the attitude of the worker. I frequent that store but after today I will no longer visit that particular KFC location (restaurant #G135178).

I ordered dinner at the kfc in cartersville, ga I ordered a kids meal and a #10. I pull out the drive through and I was given no forks so I had to go back which the guy at the window was very apologetic and gave my son in the back cookies. We eat our dinner and around 4am I am up very sick and throwing up and I knew it was the kfc because j threw up exactly what I ordered.

My name is robin ridenour. My husband and I visited your restaurant located at 1458 s. Court street, circleville, ohio on may 14, 2017 at 8:04 pm. Ticket number 3286. Our receipt says the cashier was lexi. After we received our food we proceeded to seat in the third booth near the side entrance. Shortly after being seated I noticed a male speaking to the cashier. Suddenly a young lady came from the food prep area and began screaming at him and using profanity constantly (the f word was used repeatedly). She threatened to kick his f... A# several times. There was another couple in the restataurant we made eye contact and they looked frightened as well. I dialed 911 but quickly hung up when I feared the young lady would see me on the phone. A person from back got between the man and girl and ask him to leave. The girl was still pacing, swearing and screaming at everyone. Eventually she went to the kitchen area out of sight but I could still hear her screaming, I again dialed 911 but had to hang up when she came back out. The other couple in the restaurant was able to exit the dining room when she was out of sight. The young girl proceeded to sit in the first booth near the pop machines crying and screaming.. She then yelled she was going to her car.

I observed another employee on her cell phone and believed she had called 911. We never seen any police but the girl never returned to the restaurant while we were there. We went to the cashier placed a to go order ticket 3288 at 8:31 pm and left the restaurant.

None of the kfc employees apologizied for the young ladies behavior or said anything. I am very disappointed in the staffs behavior. Additional training needs to be in place so the staff / customers feel safe. Someone should have called the police and talked to us and the other customer.

My number is [protected] if you need any other information.

Robin ridenour
10981 us hwy 22
Williamsport, ohio 43164

On Monday, May 15, 2017 approximately 4:20p I went through the drive thru and order two $5 fill ups (Chicken tenders for both, one with macaroni and cheese the other one with fries) My kids usual from KFC. I placed this order through the the drive thru which I had to ask teller was he ready to place my order because it took so long for him to greet us (he actually didn't greet us). Then, I placed order for both tenders, fries, and macaroni and cheese. When we got to the window we paid and checked our food. My son food was correct tenders with macaroni and cheese and 2 chicken littles (He has a big appetite). My daughter order was not - tenders with fries (she was given mash potatoes and gravy). I told the cashier which was a female and not the guy who took our order. I gave her our box back and she reassured she would fix it. We got my daughter box back and proceeded to pull off my daughter checked her box for the 2nd time and there was no fries to be in her box but macaroni and cheese and they left the mash potatoes in the box as well. I was very upset for the simple fact this has happen to us several times on separate occasions, this time I figured something need to be done about it. We have actually drove all the way home and had to come back where we stay on the other side of town all because our order was inaccurate.

Back to the story, I was half way out of the drive thru where my daughter said I STILL didn't get my fries. I opened my car door and gave the macaroni cheese back I proceeded to tell them that this was unsatisfactory service and the workers where in there laughing ( pretty much all of them, it was like 4-5 ppl standing in the drive thru) as I was complaining I thought this was ignorant, disrespectful and VERY unprofessional.

I have decided this has happen one to many times and KFC obviously does not want our business. My kids love KFC and we come quite often after they get out of school and for dinner. My husband and I have decided that we will take our business to Popeye's which is fairly new to the Waycross area. We believe at Popeye's they actually listen and take our order in consideration and care about our experience every time! We have gotten nothing less from that company.

I'm not sure if there is a shortage in Fries at KFC or the butt of the jokes every time but this has got out of hand. My husband work for the City of Waycross and I will be sure to let everyone know not to eat at KFC because everyone there is VERY inconsiderate.

My hope is for you guys to resolve this issue at store level especially with your manager because even she seemed to have a smirk on her face. VERY unprofessional.

Thanks again - a very aggravated customer

This is about the KFC on continental rd in green valley. We decided to get KFC and go on a 50 mile dr and have a picnic. Oh boy what fun. We get to our destination and the thigh is only 1/2 cooked. We go to the same KFC back home to let them know so they can adjust their time. This was 3 ish on sat 5/13. The young man at the counter when asked to show this to his Manager promptly threw it in the trash and walked away. I'm sure this is not the acceptable way a customer should be treated. Lars and ginger Lavender. 1943 n stony knoll lane green valley az 85615

we went to kfc in cedar springs sc, my husband ordered 2 pc breast extra crispy, when he told them his 2 sides, the told him he only gets 1 side with a 2 pc, but did give him his 2nd side, again told him extra crispy. i ordered 2 pc breast extra crispy setteled for 1 side, made sure both were ex crisp. got order my husbands was correct, but mine was not extra crispy and the smallest breast i ever saw.when looked at receipt my husbands order did not show it as ex crisp. my order showed ex crisp with 2 sides charged me $1.1ee e9, i only got 1 side.everyone else that came in got 2 sides with a 2 pc meal...no what is the deal...several people were getting upset and walking out.we came to this store abt 3 days prior, walked in noone in lobby, stood at counter for a little bit, employee came from the back looked at us got him a drink and went back, did no say anything to us so we left.this is the 4th problem we had from this store.something needs to be done or this store should close down to poor management.wish someone from corporate would contact me [protected].