JustFlowers.com’s earns a 3.2-star rating from 3 reviews and 154 complaints, showing that the majority of gift-givers and recipients are somewhat satisfied with floral arrangements.
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lies to florist and customers
For florist: I am a florist. If you have had trouble in just flowers trying to say they ordered something different than they did or the customer complained on your order not being correct, in the future demand that they sent the order to you through ftd mercury or bloomnet. This will prevent them from saying they sent one type of floral arrangement, etc. When they actually sent another and most probably shorted the customer on the order. Just flowers just tried sending me an order for a funeral on a sunday afternoon when everyone is closed. The order was for a $35 arrangement of all things, after hours on a sunday. I asked that they send the order through mercury as we do not take orders from them over the phone because of the problems we have stated. They finally agreeed.in about four minutes they called back to cancel the order stating that the order bounced on mercury and they spoke with the customer and they want to now cancel the order. As we all know, the mercury system takes about 15 minutes, on a good day to transmit from one florist to another. Just flowers again has lied to my store about an order after my wife and I spent about twenty minutes in a couple of phone calls with them over a $35 order. Please remind all of your customers to send directly through their local florist to prevent this type of activity. This order will most likely not get delivered to the funeral services because of just flowers trying to short the florist. Just the other day they had sent an order to my store, stated they sent another order than what was delivered and wanted my store to take the new order to the customer, at my cost, at to sell the old arrangment to someone else. They're nuts.
The complaint has been investigated and resolved to the customer’s satisfaction.
just flowers shorts your orders
I own a florist and have had alot of problems with JUST FLOWERS sending orders to me. They like to call the orders to florist over the phone so if there is a complaint from the sender on the order JUST FLOWERS will claim the florist messed up. Why would there be a complaint? Here's why...What happens in reality is the customer orders a particular flower arrangement with a number, etc. Just Flowers calls the order to a florist and just describes the order over the phone and not in great detail, so the florist does not know all the specifics. The florist makes the order as JUST FLOWERS described it. If the customer complaints they did not get what they ordered JUST FLOWERS blames the florist and then cancels the order on the florist, while giving the customer a minor discount, etc. for the error. JUST FLOWERS then does not pay the florist. JUST FLOWERS can send the order to the florist electronically where there is no room for error, through FTD or bloomnet technolgy that florist use, but they refuse to. By sending in this fashion the form filled out ask for specific information and it is all documented so there is not any room for error. Funny they refuses to use something that will benefit everyone. They have the technology, but they refuse to use it. There is no other excuse for this other than they are trying to cover their behinds in the event of a problem and they can try and place the blame on someone besides themselves. I complained to FTD on JUST FLOWERS the other day and FTD reported that JUST FLOWERS has this type of complaint all the time and they are FAMOUS for it. JUST FLOWERS pulled this stunt on my store the other day with an order that went to a patient in the hospital. They wanted me to go and pick up the arrangement at the hospital and give the patient there a new arrangement, that should have been what the customer originally ordered, but JUST FLOWERS did not send to me, AT MY COST. They also suggested that I resell the order that had been sitting in the hospital room for two days to someone else. I told them they were unethical and nuts and wanted to speak with a supervisor. I was given the run around all day and spoke with idiots in their "customer service department" that was probably based in India. I spoke with the person that originally placed the order and JUST FLOWERS also gave them the run around all day. I told the customer to call their credit card company to tell them you are disputing the charge by JUST FLOWERS on your bill and that you are not obligated to pay for it as they did not send to the florist what they ordered. In fact, JUST FLOWERS sent me an order that was the base arrangement of what the customer had ordered and not the premium arrangement they had PAID FOR. NEVER USE THIS PLACE. JUST FLOWERS REALLY SHOULD STAND FOR JUST GO SOMEWHERE ELSE FOR FLOWERS. ALWAYS ORDER FROM A LOCAL FLORIST. YOU CAN GOOGLE THEM EASILY BY SIMPLY TYPING IN: FLORIST, NAME OF TOWN, STATE IN A GOOGLE, YAHOO, ETC. SEARCH.
The complaint has been investigated and resolved to the customer’s satisfaction.
FLORISTS...ban together and refuse to take orders over the phone from Just flowers! They can wire the orders but would rather save the sending fee and take up your valuable time, and if the order is wrong, you have no proff that it was their mistake. We DO NOT take phone orders from Just Flowers for this reason.
CUSTOMERS...google a local florist to send your order and save yourself the extra charges and get an arrangement that is filled to it's full value
follow up on previous complaint of justflowers lies to customer and florist on order
Follow up communication to just flowers on complaint that has gone unanswered, earlier complaint titled just flowers lies to customers... And also the florist.
Why is it when I spoke with ftd today they reported that just flowers is famous for not wanting to send orders over the wire services where the order is documented? They report you prefer to call them out and that there are many complaints on you because of this. Mainly order screw ups as in the case of this order. As they said, there are many complaints in regard to you and the exact problem I described to them. So, why don't you use the wire services where everything is documented. Especially since the internet, ftd and everyone else reports your company as famous for this exact type of problem?
Electronic media is faster and exact, it does not allow for errors on an order. You put the order type and number and if subsititutions are allowed or not. There is no room for error. I don't know who trained the smart # representative I spoke with today, I believe by the name of alvin, but he needs to be fired, not retrained. Popping off to the owner of a florist that produces your orders is not very smart. I had to repeat my situation many times to him because he just did not get it. Your people are so scripted that they cannot think and reason on their own. This is not the first time this type of problem has occured with your orders and I am tired of it. I have filed a complaint on you with ftd on this order and am taking this order up to the vice president over these types of issues at ftd so he can contact your vice presidents, since your people will only give me the same customer service number with the same amswers when I asked for their superiors. You also did this to "your customer" the person that originally ordered this arrangement. If you don't think that she is really upset with you just watch for the internet blogs she stated she is going to be posting on you. Florists are basically on commission each day in business, we earn what we produce. If we screw up, which we rarely do, we fix the problem. When you screw up I expect you to fix the problem and I don't want to talk to a bunch of minimum wage workers with a script they keep repeating. Especially when they want me to fix your screw up at my cost. Your insane! So, as with today, I am not going to resend an order for you that you sent incorrectly to me at my cost.in the future, you are required to send my business orders over ftd mercury system, 800 flowers bloomlink system or teleflora dove system so your orders are documented.
If you cannot run a business ethically then we will make people aware of your business practices. If you have a justifiable answer I would like to hear it and my phone number is listed above as it has been in all the other emails I have sent you that have gone unanswered, but will be copied to ftd, blogs and your superiors once I locate them from their hiding places... I guess your organization is use to have so many complaints on it that your people just do not care. When other large floral organizations, as with ftd, know of your problems in great detail its time to change your business practices or close business.
The complaint has been investigated and resolved to the customer’s satisfaction.
This is clearly a long standing ongoing problem. The above complaint is for precisely the same fraudulent situation that I encountered. When is the government going to take action and stop these thieves?
PLEASE DO NOT ORDER FLOWERS USING JUSTFLOWERS.COM. THEY ARE ALL IDIOTS AND UNETHICAL. NO NEED TO GET INTO THE DETAILS BUT THEY FAILED TO DELIVER CITING THE RECIPIENT REFUSED THE ORDER. I CALLED THE DAY AFTER THE ORDER WAS SUPPOSED TO BE DELIVERED AND THE ORDER STILL HAS NOT BEEN DELIVERED. I CALLED TO CANCEL AND THEY REFUSED, JUST PLAIN REFUSED. I SPOKE WITH THE SUPERVISOR AND ASKED IF I COULD TALK TO HIS BOSS AND HE SAID HE WAS THE BOSS. I ASKED WHO THE OWNER OR PRESIDENT OF THE COMPANY WAS AND HE SAID THEY DON'T TAKE CALLS OR EMAILS. NO WONDER. THIS COMPANY DESERVES TO LOOSE CUSTOMERS AND THEY WILL. IF I WOULD HAVE SEEN THIS WEBSITE I WOULD NOT HAVE PLACED THE ORDER.
Replied
just flowers lies to customers!
Just flowers, to me means, just go somewhere else. Call the florist directly!
I own a florist and was sent an order by just flowers going to a lady in the hospital. They called the order in to us and gave us a generic fresh arrangement in pink, white, purple and yellow for $50. We produced the order and delivered it. The sender of the order saw the order and she had actually ordered the summer bouquet, which is a fresh arrangement in a white basket with specific flowers and colors. The customer complained to just flowers and just flowers tried putting the blame on the florist for producing the wrong arrangement. I spoke with the customer and told them what just flowers had "called" in to us. I explained that my designer took the order and I was standing right beside her as she took the order and overhead everything on the order as we had to explain to the just flowers rep what we had and did not have in stock for the colors they were asking for. Just flowers lied to the customer trying to blame our establishment and then wanted my florist to do the original order, at my cost.in other words, just flowers screwed up, gave us the order incorrectly, and they then wanted me to fix their problem at my cost. Unknown to them, I had already spoken to their customer and knew what the customer had ordered and what just flowers sent us as an order.
When I explained to them that it was their mistake and I was beside the designer taking the order and that we made no mistake they still tried to push us into doing another order for the customer, but at "my cost." they were not willing to pay for the order out of their pocket. The customer had placed an order for an upgraded version of the order and we were also not sent the monies for the upgraded version. The customer also had a $10 coupon for a discount. We received an order for $50 of which delivery is taken out of. So, the customer was shorted on their arrangement by just flowers.
I spoke with some idiot representative by the name of alvin numerous time and he refused to do what was right and to take care of the customer. He wanted our florist to go to the hospital to pick up the arrangement and to replace it with another arrangement, at my cost, and to resell the arrangement from the hospital. The arrangement at the hospital has been there for a day and a half at this point. That's not ethical and I refused to do that. I tried finding a number to a vice president of customer service or a higher up, but there is no listing or corporate office numbers that I can find. Just flowers refuses to give me any contact number and returns me to their customer service department. They have done the same thing with the customer.
I've sent complaints to their main email address on the just flowers website and have not had any reply back. I explained all of this and asked for an immediate phone call. I am still waiting...
Just flowers has access to ftd and bloomlink where they can send orders directly to a florist, where there is documentation, and no mistakes will be made. The rep there stated they have the access, but call out order as this works better for them. Yes, it does work better for them when there is a screw up and they try lying to the customer about their screw up. If they sent the order electronically no mistake would be made. On the electronic order the florist would have documentation of what the customer wants and a specific identification number for the arrangement. The florist would also know if the arrangement had to be exact or if substitutions were allowed. This is not the first time this has happened to my florist with just flowers and I know of a number of other florist that have the same complaint.
The representative, alvin was also a real smart # on the phone trying to tell me that he did not need to hear anymore and that he was just going to cancel my order, which means that just flowers will now attempt to not pay the florist, by saying the customer cancelled the order. The customer and I (The florist) have caught just flowers trying to lie to the customer to cover their screw-up.
I am sending a copy of this posting to just flowers, so maybe I will eventually hear from a vice president of customer service or some one higher up than their idiot customer service rep named alvin that cannot solve a customers problem. I will continue posting this complaint on blogs, etc. Until I get a just resolution from just flowers and the customer states they will be doing the same.
As the florist, I get about 73% of the order in payment to me. So out of all this termoil I made about $36.50, minus all my costs, out of a $50 order. So, just flowers is refusing to fix a customers order that amounts to about $36.50 or less out of their pocket. Isn't this amazing! They would rather have an unhappy customer and florist than to fix a problem. Since just flowers uses ftd and bloomnet to send their orders to florist I am also contacting the vice presidents of customer service at these organization to let them know about this problem and others. Just flowers sent this order through ftd, so they have this information now logged into their system and my ftd representative has been notified of the problem is contacting a vice president to speak with just flowers about this problem.
If you need flowers just send directly to your local florist and you will not have these types of problems. Or you can google or use any search engine to look for a local florist in the town by typing in the search - florist, name of town, state. Why pay extra fees and experience this type of problems when you direct?
The complaint has been investigated and resolved to the customer’s satisfaction.
Worst company ever. Non existent customer service - company is a complete sham. Good thing I'm an attorney -- see you guys in court soon.
This company JUST FLOWERS will not stop sending me marketing e-mails after I have repeatedly asked to be unsubscribed. I will NEVER use them again because of this non-stop e-mail after you use them once. I am encouraging all of my professional associates, relatives, and friends to also NEVER use JUST FLOWERS because of the non-stop and e-mails once they have your e-mail address.
I ordered flowers from "Just Flowers" and it is the WORST place ever. Just had a confrontation with the 'customer service manager' (sure)! This place is the worst flower delivery service there can be. I ordered flowers off the internet and what was delivered was completely different and instead of a vase with a ribbon around it they delivered some flowers that looked like they were thrown in a clear plastic drinking glass, but it was plastic and no ribbon. I called and they were supposed to pick up the flowers and deliver what I ordered the next day and they never did. The lady I ordered them for was moved to a care center from the hospital and when I called to give them the new address they said no, they wouldn't deliver the flowers as they don't really go to La Habra. So, they screw up horribly and now don't want to correct their error. They already have my money I paid with my ATM card and get this, the only want to give me back $7.00 from the $69.14 I paid. And they also said that the pictures on the internet isn't what they can send so they can substitute anything as its written when you place the order. But to replace my whole order with something different is disgusting.
DO NOT PURCHASE ANY PRODUCT FROM THIS PLACE, you will get "screwed" over just like me. Tell everyone you know to NOT order from Just Flowers, they should not be in business whatsoever. It's nothing but a money making scam...
I have just used just flowers called 4 days early to have flowers delivered to my mom for her birthday Monday the 19 paid 89.95 plus shipping and tax over one hundred dollars. I called company 7: 30 and was told they could not reach their delivery man but would see that flowers were delivered they called next morning that their internet went down and they would delivery Tuesday then called back saying could not get my flowering plant arrangement would I settle for poinsettia plant. questioned if they were sure there were no plants or tea roses of any kind to make basket we settled on red centerpiece with candles greenery bulbs roses and some gold leaves now it would go out Tuesday. I called two more times guess what no Tuesday delivery called early Wednesday was not ready called again on delivery truck called again still on delivery truck last and ninth call 8:30 said they would call delivery truck and find out if had been delivered I ask to speak to manager who said flowers were at store they had so many orders they had not sent them out yet they called my 85 year old mom and ask if they could delivery at 9:30 she said yes sent me a picture of the most awful excuse for a centerpiece I have ever seen certainly not what I paid for just so horrible now they were three days late offered no compensation of any kind delivered late at night had to have nine phone calls to get them moving and when I ask for name of owner her reply was we cant give that out. I will find out who owns this irresponsible company and get my money back in the meantime I am sending a decent arrangement to my mom with message to throw that crappy centerpiece out. just flowers is nothing but rip off order no. 8495281
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I don't need to repeat what everyone else has said. They don't deliver what they are selling and many have lost thier window of necessity, ie, funeral, someones birthday..etc. It is important to note that there are hundreds of complaints on many different websites - but the only organization that is responsible for holding these people accountable is the Attorney General in California. Everyone with a complaint against Just Flowers - please go to the AG website and file your compaint there. Here is the link: oag.ca.gov/contact If enough people channel thier information to the right place - we can get this scam artist shut down.
I ordered flowers for a grandaughter who lives in the country. The flowers were not delivered and the customer service dept. tried to say I gave them the wrong address. They were given the right address and there are only three houses on the road. My daughter-in-law stood at her window and saw delivery truck drive by, turn around, and go back to town without making an attempt to deliver. This company is very incompetent due to the poor customer service. They speak very poor english and no matter what you say, the customer is wrong.
hello, I am a florist have experience terrible thing from just flowers no response non payment. have voiced my concerns with FTD, Teleflora and 1800 FLOWERS and was told they make a lot of money of the" order gathers as we call them " and that we as the real florist really do not matter for its companys like just flowers that make them money very sad for the actual florist our industry has been destroyed by companies like just flowers and others. So its so very important for the consumer to locate an actual shop that makes the arrangements more value to the consumer an you get what you order for calling the local florist
Justflowers.com and all the other web addresses they use is the nature of my complaint. I can't get them to stop sending me emails. I get 10-15 emails a day from justflowers.com / flowerdelivery.com / mothersflowers.com and on and on. I have called and asked many times to be taken off all of their lists. I have tried to unsubscribe through email. Nothing works! Nothing. This is so frustrating.
I do not want any emails from this crazy company ever again.
My name is Sofa Ipes and on the e 5th of this month I place an order from your website. The order total amount paid was over one hundred dollars, but the bouquet that mom got did not even look like if it was worth more than 50 dollars. The arrangement had almost no flowers in it, nothing like the one in the picture online. I understand that it was not going to be exactly like the one I saw online, but I WAS NOT EVEN CLOSE to look nothing like it. I also requested for it to be delivered on mothers day and guess what? It was not, it was delivered on Saturday when there was no one at home and my brother had to go to and pick up the arrangement from the Flowers ETC. On Friday I also called the your customer service and spoke with Leo and asked him to get the single rose I had order to be wrapped up on the way that mom could not see it at the time they delivered it, and that did not happen either. I was very excited when I order those flowers from your web site and could not wait for mom to call and tell me how beautiful they was, but when they sent me the picture of them it a big disappointment and a waste of money. This incident just ruined my mothers day, there are no words to express how bad I feel.
I expect to get a call back from someone from your company, because I tried to call this morning and was on hold for more than 15min. I have called a total of 7 times and still no answer. i submited a claim from their website, and the ystill havent contated me.
I called the actuall florist that did the arrangement, and he apologized for the inconvinience and explained they had tried to contact just flowers to let them know there was not gonna be possible to have that arrangement ready but he said there was not answer back from them andthat if i needed something to be resolved for me to contat them.
Very, very upset. I can't imagine them being 12 yrs on business with this kind of service.
Thank you
Sofia Ipes
Justflowers.com is the worst floral internet service on the planet. They are ripoff artists. They are very good at taking your money but good luck getting it back. I ordered flowers for my dying mother on mothers day. They said they would be delivered on that day. My mom never got anything. I called them and got put on hold and it said I was number 27 on list and by the time I got to number 1, it hung up on me. Several days passed and I finally tried again and all I got was that their lines were busy. So I got to their page on complaints, but guess what? No area on complaint page that you can cancell your order! So, on the part that tells you to list your phone and email I let them know in not so nice words to cancel my order. I resent it 250 times so they would get the point. They finally wrote me and it was now almost a month! They stated they could not give me all of my money back and had the nerve to state they would get the flowers by the next monday, so I replied to their email and demanded my money back and I sent that about 100 times. They got back to me and told me I had to call them to cancel order, so I called and was put on hold for 15 min and then I got someone who said they would deliver them right away. I am really beside myself by this time and the girl said I would have to talk to her manager. So, guess what? they put me on hold and after 15 min. I hung up. Rip off, Rip off, Rip off, Rip off! Put these people out of business!
rip off
I ordered flowers for Mother's Day that died within two days!
When I called to complain that the flowers they delivered had died two days later, the gal I spoke with said that they would send a new delivery of flowers (their ### "guarantee" policy says they will send new flowers if you call within 4 days, which I did call...). One week went by and no new delivery came. I called back at that time and the man I spoke with said there was nothing he would do to help-no new flowers and no refund. I called Discover Card who put a temporary credit on my account. The investigation took almost two months. The charge appeared back on my card, and I called Just Flowers again to try an settle the issue - either making good on their promise to send new flowers or a full refund. They said they would do neither, and that too much time had passed for them to do anything. The man also said that they offered me a credit before which is a flat-out lie, otherwise I would have taken the credit altogether. Justflowers.com made no concessions whatsoever, never even apologized, lied, did not do what they said they would do, exhibited no customer service, offered absolutely no options or solutions, and refused to refund the charge or deliver new flowers - the latter which they initially said they would do but didn't. I have never in my life seen such total BS from a company- they act like thugs who take your money and do not provide the services promised. Furthermore, their customer service is non-existent and they either lie or do nothing to solve issues. I was so upset at the last guy I spoke with I told him to F*?! Off - a terrible thing to say to anyone!
The complaint has been investigated and resolved to the customer’s satisfaction.
hidden fees
Ordered flowers on-line for same day delivery. 3 hours after placing order on-line, JustFlowers called and required more money to deliver the order! And this is after I already had recieved a confirmation email stating what I ordered for stated price! This is a SCAM! Very BAD business practice! This is like going to any store choosing a product for the posted price and then getting to the checkstand and the clerk saying, "Oh I'm sorry we require $10.00 additional dollars to sell you this product"! Ridiculous!
I will be reporting JustFlowers to BBB!
Buyers Beware! DO NOT ORDER FROM JUSTFLOWERS.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Ok here is how it works with this company. You buy your flowers you pay 50.00 lets say they charge you for delivery 9.99 to 17.99 and handling 3.99.
Here we go!
This is not a florist they are strictly online . Ok when they give an order to a florist to make your flowers they will only give that florist just the price of the flowers not the delivery fee or handling fee. SO in our example it is 50.00 they give to the florist. That means the florist will then have to take there delivery out... Yes you heard me right you just paid for 2 deliveries..This happens on every single order..Just flowers keeps the delivery fee and of course the handling and if there is an express delivery too that will not be given to florist... So this is why your flowers never look like the picture... So that is just one of the many scams this company and the owner Shane Garrett have up there sleeve... DO NOT ORDER FLOWERS ONLINE>>>call a local mom and pop shop in that area..:)
Just that the arrangement I chose from an online picture actually costs more than what the posted price is on the website. I then told them they needed to adjust the price online.
I feel like I went round and round with these people and just got no where! I was shocked that a company felt they could do business this way. I'm all for paying a fair price for goods, but please don't try to take advantage of me!
What was the reason for the extra $10.oo. Did they not give a reason.
That's why it's called a business dude..
they are basically crooks
We are a florist in Kimberley, we receive a number of orders from Just Flowers.com. (Basically because they are a sponsored link when you search for "Flowers Kimberley")
Their service is terrible, they expect huge orders for very little money. When pushed they will increase the amount of money they will provide to the florist.
They do not, never have and never will be involved in producing or delivering a single floral product.
If you want value for money and good service then simply call a florist directly. With the internet there is no reason not to find a "real" local florist and avoid these scam middle-men (order gatherers)
Flowers often represent very important emotional times and feelings. Dont get scammed!
The complaint has been investigated and resolved to the customer’s satisfaction.
Ordered flowers within time for same day delivery. Met the 4 hour cutoff. When e-mail receipt was received it stated flowers would be delivered Sunday. When flowers were not received Sunday I called customer service. The rep was very rude and would not uphold the company rules or guarantee for delivery. When I tried to cancel the order the rep said they could not cancel. According to the website, you can cancel if the order is not complete ( out for delivery or already delivered ). The florist has not even made the arrangement at the time of my call. I will never use Just Flowers again and I suggest that you don't either.
Ordered flowers on at 7:21 am pst 7/16/14 for deliver that same day. Flowers were delivered the next day at 10:30 am cst. Fortunately the flowers were for a memorial service that didn't start until 1:00 pm cst on 7/17/14. I didn't receive a confirmation on delivery until I called. The arrangement I ordered could not be filled as pictured on the website. I understand that changes/substitutions may need to be made, however I asked if there was anything on their site that resembled the new arrangement. I was told no several times. They kept saying that they couldn't take a picture of the arrangement and that there wasn't anything on the just flowers site that had the same types of flowers that were going to be used. I asked for the name of the local florist filling the order and that is information just flowers can't or won't give out. I didn't need anything exact, just wanted to see what the substituted flowers would look like. The example didn't even need to be the same color. Got the run around with every question. When ordering flowers long distance you like to have some idea of what you are getting. I had always found a local florist myself to place orders like this and thought I save a little time giving a site like this a try. Never, never again. There is a reason the personal touch requires a person phone call.
I ordered one dozenPINK flowersto be delivered on April 13th. The flowers were two toned pink, not pure pink like I ordred. They were crammed into a small vase making it look like only a few roses. I called Just Flowers to explain this to them and they told me their policy is that they can substitute any time. I was never told this when placing my order. I asked them to either refund my money or send another NICE bouquet out again. They have been totally rude and repeat themselves over and over making every excuse in the book. Consumers, please do not order from this company. The pictures they show of the flowers they are supposed to send out are nothing like the ones they actually send. Save yourself some time and money and shop elsewhere. The roses never bloomed and diedin a very short period of time. Save yourself from a bad experience like I just went through!
I looked online for a place that would deliver on a Sunday, I found Just Flowers had Sunday so I ordered from there.
My grandmother passed away and lives out of state. I wanted a nice floral arrangement there for the veiwing and the funeral. I thought they'd still be fresh for Tuesday morning if I had them delivered Sunday afternoon for the viewing.
When I spoke with my father yesterday (Saturday) he said the flowers were already there.
When I called Just Flowers I spoke with Jason, a customer service rep and he said that the date preferred was for Sunday. I said no I can forward you the email reciept it says delivery date Sunday afternoon. I said now they're not going to be fresh on Tuesday for the funeral, he said "That's not my problem." I asked to speak with a manager and he said he'll have someone call me. After reading the comments I don't think that is going to happen.
Do not order from these people. They could have at least called me to ask if I preferred Saturday or Monday if Sunday wasn't going to work to at least give me the choice of day.
Requested flowers be delivered to aunt in hospital. Was billed for delivery on Jan. 27, 09.
Today, Feb 3rd, my wife was called by Just Flowers to say that my aunt had died and did we want to change the order to a funeral arrangement. My wife did not know of the death, or even when I ordered the flowers, was taken by surprise, and said yes, assuming I had just placed the order today.
I called and they told me they were delivered on the 27th. They provided me with room number and a time of delivery. My wife then called them to ask why someone called about changing the order, and why they thought it was appropriate to notify us of the death. Samantha took the information and called back later, saying that they couldn't deliver because my aunt was in ICU so they were left with the nurses. The nurses called the flower shop today and the shop picked up the order, called Just Flowers to find out if we wanted to change the order.
She asked to talk with a supervisor, and got Richard (employee #1007), who said that he was sorry for the mixup and they'd replace the order. She said she wanted a refund. He said he couldn't because the order had been delivered. She asked for a confirmation showing the delivery on the 27th, which he could not produce, but insisted they were delivered. She asked him who had the flowers. He said the flower shop. She said that meant they were not delivered, and if we had wanted the nurses to have flowers we would have sent them some. She said that we were not ever notified they were not delivered to my aunt. It went in circles from there. We are now working through the bank to reverse the charges.
For military personnel, contact jag to file a complaint. This company preys on military personnel as well as many other unsuspecting public clients. Just flowers charged me approximately double and also did not deliver my flowers. Simply look up the complaints logged against this company! Simply a horrific track record!
I ordered the flowers Aug 20, 07 to be delivered on Aug 22. They didn't get there until Aug 24 (which was Friday!) after more than 8 phone calls. Then there was a card without my name on in...
They took the money on Aug 20 the day I placed the order and they didn't care at all. Don't order from them. They are just money takers not just flowers. The event that should've been happy and jolly came to a big headache.
I ordered a bouquet of fresh cut flowers online with Just Flowers. After ordering and paying with my credit card I got a call saying that the florist didn't have the flowers that I ordered and would I settle for purple lilacs. I said that would be fine but when the basket arrived it was yellow mums. I was in shock and the florist was surprised at my reaction. I've tried for 2 days to get this resolved with Just Flowers. My flowers were to cost me $33 with a $5 coupon for a cost of $28. They charged me $40.98. I will never ever deal with them again. They also charged me $10.99 for their delivery fee. WHAT DELIVERY! Save yourself a lot of headaches and don't deal with this company. They are not honest and very deceitful.
This sis the 2nd time in a row that Just Flowers have defaulted their commitment by their poor service. I'm from India and my girl friend is in Usa. I ordered flowers through their website on Non 28th, 2017 but only half the parcel was delivered and it took me numerous calls from India to coordinate with these unprofessional people about the delivery.
again now i ordered flowers for my girl friend that were to be delivered on Valentine's Day. they charged me full and even extra also for the delivery, but the flowers were never delivered. I want you to take some concrete action against these people so that they get the lesson of their life and they'll never cheat CONSUMERS again.
Nishant
nishantqazi@gmail.com
Stay away from this service! Deceptive, incompent.
They mislead on their website a guarantee for delivery. I ordered flowers to arrive for Xmas and they did not. They sent an email two days later saying they would deliver for sure that day. They did not. Never offered any recompense except an apology note delivered to my parents (the flowers were part of their Xmas present).
Two days later -- today -- they tell me they can deliver today but it will cost $25 extra or they can deliver tomorrow but it will be another arrangement. They wanted me to pay the $25! Then said I had to at least meet them halfway on the additional cost.
I asked for my money back. The only reason I chose them was because they guaranteed online they could make the delivery on the date I chose.
dying gardenia
I ordered my daughter a gardenia plant for her birthday in February. It did arrive on the correct day, but the buds that were on the plant have just slowly turned black and fallen off. Now parts of the plant itself are dying. It never did bloom. I sent it so she would have a plant on her desk at work. I called the 1-800 number to see if they would resend but they said "sorry we waited to long to complain". Well I'm sure my daughter thought it would eventually "bloom" instead of "die". No more internet flower orders for me...EVER
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered flowers from FTD*Just Flowers, by phone, as internet not responding. It was an unpleasant experience - the back-ground noise was so loud. Had to have female order taker repeat a number of
things because of the distraction. I was ordering a $59.95 arrangement plus $4.00 for a before 1 PM delivery. And then, when statement arrived I was charged $74.95
The flowers, I am told by the recipient, were very nice -- but not $74.95 nice. Will not use again.
Tried to reach customer service numerous times to no avail. I would like to have talked to a human.
fraudulent business prctice
On Dec. 14, 2008, II ordered a Christmas floral arrangement to be delivered to friends in rockville, MD on Dec.14, 2008. The oder was not delivered, i found out from my friends.
I called and complained about the non-delivery, that same day. The next day, Dec. 15, 2008.oneof their agents? called me in the early afternoon, and guaranteed that the delivery would be made to my frineds at the time i specified.
Again, no delivery was made. i called againto complain, and was told I would be called back. iasked that they callback by 8:00 PM that evening. They did not call me back. So I called again, and this time I requested that the order be cancelled. i was told that it could not be cancelled without the okay of the :Local florist:. I askedfor thename and phone number, so i could complain to them, and was told that"We can not give out that information".
As of today, Dec. 16, 2008, 12:31 PM(CDT), i have not received any response from them.
Inmy opinion, they are quilty of false advertising in their so-called quarantees, andof Fraudulent business practice, and possible fraud to commit Identity theft.
The complaint has been investigated and resolved to the customer’s satisfaction.
delivery , service of product
Ordered flowers from Canada on Dec 10th to be delivered the following day to my sister in Texas on December 12th. Delivery time set for between 9 am and 6 pm CST. Talked to my sister after 6 pm CST and she hadn't received any delivery. Called justflowers.com customer service inquiring about my delivery. They couldn't tell me why the delivery hadn't taken place but were going to call the florist and get back to me by phone. 1/2 hour later the representative called and said she left two messages with the florist but couldn't help me further.
On Saturday, December 13th the delivery had still not happened. At 2:00pm EST I called justflowers again asking about status of flowers. No one could assist me. No answers. Nothing. So I told justflowers.com to cancel my order and credit my mastercard immediately. I also sent an email to customer service on Saturday Dec 13th requesting written notification once my credit card was credited. No response. Sent the same email again on Sunday, December 14th . No response.
Finally on Monday Dec 15, five days after I actually put the internet order through justflowers.com, I received a call from a representative saying she had received my email ( 48 hours after the original one was sent) and she wanted my permission to send the flowers on that day. Four days AFTER they were supposed to be delivered in the first place. Are you kidding
me ? But get this, I had to pay for it all. Then the customer service rep told me that the hold up was their fault ...the actual order was never processed by them at all ! But now I should still pay for it and they'll send it.
I informed the customer rep. that I was not the least bit impressed, that the flowers were to have gone out on Friday not Monday, and my credit card was to have been credited on Saturday, not Monday. Then she tells me the credit card credit will take 1-4 more business days. In the meantime, the exchange rate from Canadian funds to American will most likely have changed and I will probably have lost money on the exchange rate...with NOTHING to show for it.
Not once did justflowers.com offer to send the flowers at no cost. I DO NOT recommend this company to anyone. I almost never order anything on line and now I know why I don't ...for the exact reasons I've just come across with this issue.
My sister never got her birthday bouquet and I am not happy to say the least. Don't use this company and always check for customer comments before working with a company on line. I've learned a good lesson.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered flowers via web for $74.72. It was suppose to be an arrangement which had some 6-8 roses, 6 large daisies, 10 carnations, and lots of greenery. When my wife and i visited the funeral home for the viewing we saw what we had ordered. For $74.72 they had 3 roses, 3 daisies, and 3 carnations. Littlest flower arrangment I had ever seen. I sent out a formal complaint that night to them (they were closed, so left message). Monday morning they finally called me back, said they were sorry and could do a re-delivery. I explained the person had already had their funeral and died. Not much you can re-deliver too. They stated they could send it to the home, which I said family had asked for no flowers to the home. They asked did I take a picture of them? Told the person (Danny) at justflowers I don't carry a camera to funerals.
They called me back after checking with the florest locally, who said they delivered exactly what was ordered, and go figure, it had 3x the flowers on it than what I said. Now it was a he said, she said thing. The customer service could only give me a $10 refund. I said that was unacceptable. They said I could speak to a supervisor, which I finally got to after 2 days. The supervisor tells me the exact same thing. They are sorry, but all they can do it give me a $10 refund. No more. I told them will never use them again, and that their "Guarentee" on their web site is false, since they didn't do anything to make it right. To this day, 2 weeks later they have even put $10 back into refund my money.
Terrible company, customer is not right, and I would tell everyone to avoid ever using them. Worst experience with a web florest ever had.
There is no recourse. In fact, you can't even find who the president of the company is to send a formal complaint, since they publish no number, address or name of that individual.
This is an insulting company. Spent hours arguing on phone over 2 days about flowers that were never delivered to a funeral. Order was simply never filled, yet my c.c. was charged. Ended up the deceased family and funeral home had to be involved. They too, spent time helping me to try to get a refund. It was the first and last time I will use justflowers.com
3664598
Wanda Fulton:
JUST MAKING AN ATTEMPT TO COMMUNICATE WITH YOU REGARDING THIS ORDER. ACCORDING TO THE BBB I MUST MAKE AT ATTEMPT TO RESOLVE THIS ISSUE. GOOD SCAM TELLING ME THAT THE AZELIA I ORDERER A BUSY NOT A DISH GARDEN BLOOMING FLOWER BUT PLANTABLE BUSH BUT THEN AGAIN NO ONE WHO HAS ANSWERED THE PHONE COULD PRONONCE IT
Welcome Wanda Fulton! Your request has been directed to the Customer Service department. Please wait for our operator to answer your call.
Call accepted by operator March. Currently in room: Wanda Fulton, March.
March:
let me check your order first.
Wanda Fulton:
IT'S A NOVEL BY NOW
March:
Kindly hold as I check forst
March:
Okay kindly give me sometime, since i have no idea of what happened and need to check everything first okay?
Wanda Fulton:
HOLDING
March:
Im still on the process I apologize if it's taking time. This has gone through a long process
Wanda Fulton:
YES A LONG PAINFUL PROCESS
March:
We apologize for that. But as I go through all the process, we'll consult this with my supervisor and from there we will work together for this order Okay?
Wanda Fulton:
SURE
Wanda Fulton:
I HAVE A SUGGESTION, IF THE FLORIST DOESN'T WANT TAKE THE AZEALA TO MY COUSIN'S HOUSE PERHAPS THEY COULD TAKE THE PLANTS TO THE FUNERAL HOME, WHICH IS 25 MILES CLOSER. MY COUSIN GOES TO GREENVILLE EVERY TUESDAY TO VOLUNTEER AT THE LIBARAY
Wanda Fulton:
MY COUSN COULD TAKE THE OTHER TO THE FUNERAL HOME ALSO
March:
I see. Im so sorry about this. Let me check first ok
March:
We truly apologize for what happened, I show here that your order is a Plant Assortment, which has a decsription of Dish garden in brown basket with 2 pink blooming plants (I.e, african violet and a kalancheo) and 2 assorted green plants (I.e, Ivy and a palm plant)
Wanda Fulton:
I DIDN'T SEE IT AS YOU READ, THE PLANT WASN'T DELIVERED FOR THE VISITATION AND THE CARD WAS PUT DOWN IN THE BASKET SO WHEN I ASKED THE DIRECTOR IF MY ARRANGENT WAS THERE SHE LOOKED AND CARDS AND SAID NO, SHE LET ME LOOK THROUGH THEM AND NO CARD. I ORDERED OR ATTEMPTED TO ORDER A BASKER WITH AN AZELIA AND A IVY AND A WHITE ELEPHANT LOOKING PLANT WITH RED VEINS I FORGET THE NAME B
Wanda Fulton:
THERE WAS AN ARRANGEMENT THERE LIKE THAT AND IT WAS BEAUTIFUL,
Wanda Fulton:
IT WAS NOT FROM ME
Wanda Fulton:
I AM WAITING FOR A PICTURE OF THE PLANT FAYES SENT BUTQ ACCORDING TO MY COUSIN I WAS RIPPED OFF
Wanda Fulton:
IT YOU KEEP READING YA'LL AGREED, I AM ASSUMING IN GOOD FAITH TO EXCHANGE THE PLANT FOR ONE AZELEA BUSH THEN CALLED YESTERDAY AND SAID IT WASN'T GOING TO HAPPEN
March:
I understand, We sincerely apologize but on our records it shows here that you have ordered Dish garden in brown basket with 2 pink blooming plants (I.e, african violet and a kalancheo) and 2 assorted green plants (I.e, Ivy and a palm plant), which clearly states provides that there is no azalea for this. As we have verified previously this was delivered. Let me check with them again.
March:
Yesterday when you spoke to one of our representatives, they informed us that they do not have the azalea plant as you would like to request the reason why we cannot provide you the re-delivery
Wanda Fulton:
ARE YOU AWARE THAT GREENVILEL IS THE AZELIA SHOWCASE OF THE SOUTH?
Wanda Fulton:
ANE THAT THIS IS THE PREMIUM TIME TO PLANT
March:
Let me see what I can do.
Wanda Fulton:
THE GARDEN SHOPS ARE FILLED WITH THEM
Wanda Fulton:
TRY TO SEE IT FROM MY POINT OF VIEW.
March:
Im trying to check everything first.
Wanda Fulton:
THE ARRANGEMENT WAS ORDERED WITH PLENTY OF TIME TO GET TO VISITITATION BUT DID NOT MAKE IT, THE CARD MYSTERIOUSLY WAS LOST AND THE FUNERAL HOME SAID AT FIRST THE ORDER DIDN'T ARRIVE UNTIL BOMBARDED BY PHONE CALLS THEY SAID THE
Wanda Fulton:
then the arrangement I thought I ordered is not the one your records show could the error be on your end
March:
WE do not have errors on our end, the order that you have is Dish garden in brown basket with 2 pink blooming plants (I.e, african violet and a kalancheo) and 2 assorted green plants (I.e, Ivy and a palm plant), you may also confirm that through your e-mail invoice
Wanda Fulton:
you never have errors?
March:
as we have reviewed your order i'm showing here that you have accepted a credit from us of $10. We filled the order to value and we apologize however we have exerted all options we can for your order.
Wanda Fulton is now off-line and may not reply. Currently in room: March.
Wanda Fulton is now on-line. Currently in room: Wanda Fulton, March.
March has left the conversation. Currently in room: Wanda Fulton.
---
I AM DOING BATTLE WITH THEM NOW, THEY DID NOT GET MY FLOWERS THERE UNTIL THE FUNERAL STARTED THEY KEEP TELLING ME I DIDN'T SEND WHAT I KNOW I SENT GO TO THE BOTTOM, THE REP TELLS ME THEY NEVER MAKE A MISTAKE YEA RIGHT.
They are a terrible business! I just ordered flowers because I couldn't make it to a wake because my son was sick. I ordered bright and early on a Sunday. At 6:00 at night, too late at this point to do anything else I received an e-mail that they couldn't deliver our arrangement. I was livid and called and the rep basically made it sound like this was my fault. Apparently on their delivery screen they claim they don't guanrantee Sunday delivery. Actually the wording is extremely vague. I don't know why they bother asking for a phone # if they aren't going to call you if they can't deliver. Now I am waiting on a credit which will take up to 4 days to process. I will never order from them again. From now on it will be a reputable company all the way. They claim there was no florist in my area that would deliver on a Sunday. Just about every florist around me is open. Do not order from this company!
I ordered flowers for my mother this morning (as it is the anniversary of my brother's death) to try to cheer her a little. I paid an extra $4.99 for express delivery to be delivered within 4 hours. They're standard delivery is 9-5 and my mom only works until 3:00 so paid the extra so I know she would get them. 5 hours after placing the order and receiving the confirmation my mother had not received. I called and spoke with customer service and received the rudest response I have ever experienced in my life. The gentleman I talked to put me on hold and called the florist and came back to the line and told me the florist was not going to get the order out today (and it was the 3rd florist they tried). I immediately asked "and you didn't call me". His reply was "did you get a call, then that's your answer" and went on to state that he would finish explaining what he was "before he was rudely interrupted with my snide comment". I asked for a manager which amazingly I couldn't get- but supposedly he'd have him call me but he didn't know when it would be. I called back and asked another gentleman for a manager and couldn't get one then either and got the same response that he would put a message in but he didn't know when a manage would call. I, too, have been trying to find a listing for a President of this company. Too bad that's the sort of customer service agents they employ. Very upsetting on top of an already disturbing day.
Why isn't the Better Business Bureau informed
I submitted a complaint to you on Justflowers. I read all the complaints you have listed. Why haven't they been reported to the Better Business Bureau? I reviewed the BBB information and they are in good standing with them?
no flowers no refund no good
I ordered the Premium Cosmopolitan Fall Bouquet on September 30th, 2008 for a 50th birthday celebration on October 4th 2008. This arrangement cost me $99.99, and with delivery and tax the total came to $124.99. I requested a delivery before noon because we would be out all afternoon. On Oct. 4, I called the 1-800 number at noon to ask where the flowers were. I waited on hold while they phoned the florist and was told the flowers would be delivered in the afternoon because they just received the order that morning (justflowers says that is not true). I stayed at the house all day waiting. I called at 2pm and they told me to phone back in 30 minutes. I then waited till 5:55pm and they finally came to the door. I told the driver he must have the wrong flowers because mine should be much larger. I showed him the photo of the arrangement I ordered that was shown on the web site, and told him my arrangement should be larger than the photo because it was the premium package. The bouquet he brought was 1/2 the size of the $79.99 bouquet in the photo, and there were some carnations and 2 roses and some greenery, a couple small purple and yellow flowers and one closed lily. In the ad they say we'll add lots more flowers in the premium bouquet so I requested orange lilies. I got none. I was on the phone with justflowers.com and I told them I would not accept the bouquet. He told me to take photos and send the to service dept. and that he would call me back. He did not! I flew home on Sunday Oct 5th. On Monday, I emailed the photos to Just Flowers service. A woman from California called me. She agreed that the bouquet was not what it was supposed to be and said she would see about getting my money back and some how compensated. The birthday event was now over and visitors had flown home. The company tried to send flowers the following day but I told the woman on the phone that the flowers were no longer needed, and that the point of using the service was to have them delivered at a designated time. I wanted my money refunded. The company said they would call back. This went on for a week and I spoke to as many as seven different people trying to get the issue resolved. Each had a different story as to how it was being handled. I am certain some of them loathed going through the motions of lying to another customer to maintain "company policy" of not providing refunds to dissatisfied customers. On October 14, I finally got a phone call from "DANNY" the so called "MANAGER" after three requests to speak to someone who can make a decision. "DANNY" was rude from his first word. His first sentence was you get no refund. I believe "DANNY" learned the word irrelevant that week because whenever I tried to explain any of my concerns, he insisted those concerns were irrelevant. I asked him if he looked at the photos I sent, or knew anything about my previous conversations with his co-workers. I was not surprised he said no. An absolutely repugnant, smug, company hatchet man. Brutal. So the conclusion to my experience with this awful outfit ends with Just Flowers having my $124.99 and me with nothing. Do NOT believe the photos on the website because I could have purchased the flowers they delivered for $30.00 at the local grocery store. This company will rip you off, as they have so many others. Please do not use them.
horrendous service
I can empathize with all the complaints I read about Just Flowers. I only wish I would have found this web site before I used them, but it was for a funeral and you just hurry up and do what you need to. I noticed there are other complaints regarding funeral arrangements. We ordered a very tasteful Sympathy Plant Basket and a cheaper version of plants arrived at the funeral home with HUGE BRIGHT PINK AND YELLOW BOWS tied to the handle and a butterfly pick in the plants. We were unable to attend the service and we are so embarrassed that this represented us. My daughter-in-law did take a picture (she's not sick, but she's a photographer and always has a camera in her purse) and sent it to me. It was truly a disgrace.
Like everyone else, we got the runaround. "We can redeliver." Hello, she's dead and buried; who are you going to deliver to? They said we did receive plants and so we have to pay for them. Then of course, there's the "all we can do is give you $10 off." I'm sorry, but I'm talking about emotional damages and values here, not the value of some plants.
I hope you all realize they don't have to have the last word. We are NOT paying for this monstrosity they sent. We paid by credit card and I am sending a letter of dispute when I receive the charges. I'm sending pictures of what was ordered and what was received and now, thanks to all of you, I will also include copies of all these complaints. My husband wants to notify the Better Business Bureau and the Federal Trade Commission. What other recourse do we have, like someone said they conceal their corporate ladder so they can't be touched. Well, anyway we may be forced to pay in the end, but they'll have to wait because we'll drag this dispute out as long as we can without damaging our credit. I hope anyone else who reads this will do the same.
justflowers has no personal contact. I mistakenly forgot to indicate who the flowers were to be delivered to - they asked for my credit info. first -- when I immediately tried to contact them there was no answer - hours later they said it was too late - they delivered the flowers to me using my credit card info. I personally had to drive over 60 miles roundtrip to deliver them. I made a complaint to their customer service with no response. They are a very poorly run service. Use local florists - forget about Just flowers - they are a JUST RIP OFF service.
no delivery of flowers!
Justflowers did it again this time on valentines day. No flowers sent to my girl friend. I placed order two days before the big day! Girl friend did not get. I have had the runaround for the past few days and no phone calls to me from justflowers office! This company is very bad, i am in the navy and i have very little time with my girl friend and this would of been nice for her, but now it is just a day that was not to be done. My girl friend is understanding on the issue, but i am not as understanding with the issue from justflowers not wanting to help or handle the delivery issue. Just flowers is wrong . People keep posting complaints. Please lets get this company to get closed down.
I ordered flowers for my mother-in-law's birthday. They were not delivered. The night that they were supposed to be delivered they called and said there would be an extra charge. I still don't know why there was an extra charge. My husband gave them our credit card again over the phone. It was quite late already and he asked them if the flowers are going to be delivered tonight. They confirmed.
The flowers were never delivered. I called to complain the next day. Their response was "there is nothing we can do".
I found out later that when they accept an order at a given price, they shop your order around, and see if they then can find some local florist who will accept it. They never tell you this, and don't even tell you if they can't get it delivered.
Ordered Mother's Day Flowers Thursday May 5th with specific instructions for the delivery on Saturday the 7th. After taxes it came to $109. Paid with AMEX. Calling customer service did nothing. Was on hold then switched to voicemail to leave a message. Did so. No response. Used online chat option on their website. Only the sales chat was available, not the customer service chat. Speaks volumes.
Should have done my homework and gone directly to a local florist
I don't need to repeat what everyone else has said. They don't deliver what they are selling and many have lost thier window of necessity, ie, funeral, someones birthday..etc. It is important to note that there are hundreds of complaints on many different websites - but the only organization that is responsible for holding these people accountable is the Attorney General in California. Everyone with a complaint against Just Flowers - please go to the AG website and file your compaint there. Here is the link: oag.ca.gov/contact If enough people channel thier information to the right place - we can get this scam artist shut down.
We asked for flowers to be delivered for a friend's funeral last Saturday (5/7/2011). It was never done. We received confirmations that it was but it wasn't. We called customer serivce on following Monday (5/10) and was promised a call back by a "Denise." That was not done. Called back again and talked to a supervisor (Sean Willin or Sean Willis, don't know which) and all he would do was tell lus that since it was Mother's Day, they could not honor our request due to volumes. Asked him why this was never communicated to us (ever) he just replied he was sorry and all he could do was offer a $10 discount (the same thing one can get simply by priniting a coupon from your website -- not much consolation). He showed absolutely no empathy to our situation. He did not promise that flowers could still be delivered. He did not offer anything to rectify the situation. He was not helpful at all. When I suggested to cancel the order, he said that he might be able to help and that if he could, it would take up to 10 days.
Wow, A friend passes a way and that's the best we get from this company. I truly can't believe they are still in business. Had to call our credit card company to resolve.
I placed an order on 7 May 2011 with JUSTFLOWERS.COM after the company I had origianally placed an order with informed me that they would not be able to deliver. JUSTFLOWERS.COM accepted the order for 8 May 2011. On 9 May 2011 at 8:08 PM I received an email from JUSTFLOWERS.COM stating that they were not able to deliver and would deliver on 10 May 2011. I called JUSTFLOWERS.COM 5-6 times attempting to cancel and the automated customer support system hung up on me after wating 5 minutes for a representative. Prior to hangning up the recording suggested that I submit my question to thier web site which only offered options to change the delivery date. I then sent an email to JUSTFLOWERS.COM to cancel the order for non-performance. After checking my email on 10 May 2011 i did not find an acknowledgement of my request to cancel the order and called JUSTFLOWERS.COM. The representative explanined that they had canceled my order and would reverse the credit card charge in 1-4 business days. my recommendation is to stay away from JUSTFLOWERS.COM.
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I ordered flowers for my mom. I received an email that the flowers hadn't been delivered (it wasn't even attempted there was no note left). I called the next day to ask which local florist they had used so my dad could go pick up the flowers for my mom. They wouldn't tell me but said they'd call the local florist, see if it was OK, and call me RIGHT BACK. (no call for the next hour, I have call waiting) While waiting I started calling all the florists around my parents area and located the local florist myself. She couldn't have been nicer and went way out of her way to track down what had happened. I had ordered white daisies and the florist didn't have white in so she had asked justflowers to call me for an OK to substitute. They finally got a call back at 4:30 PM saying it they had recieved an OK. That's clearly too late for delivery yet that day and THEY NEVER CALLED ME to ask about the substitution at all. They had both my home and cell numbers so I was available all day. I double checked. No messages or missed calls on either phone. SO JUSTFLOWERS CANCELLED MY ORDER! I demanded a complete refund from justflowers and ordered directly from the local florist. I will never use a national florist system again but find local florists on line. The local ones have a business reputation to uphold and care about customer service.
For Christmas this year, we ordered a floral arrangement that was to go to our sister and her family. They never received
them. I attempted to contact JustFlowers and was totally ignored. The credit card bill came in and guess who's charge was on it? WARNING: Do not do business with these people! I reported them to the Better Business Bureau.
This is an email I sent to Just Flowers. I will NEVER go to them again. Horrific!
To Whom it May Concern:
I am extremely frustrated and an unsatisfied customer.
I sent a basket yesterday and the receiver stated that it was poorly done and not acceptable (for $63.97). It contained 4 small plants just put in a basket and some daisies. This could have been put together for 10.00 dollars. Now my journey began in the following today:
• I placed a call 1st thing this morning and gave the woman I spoke with why I wanted the florist to pick up the arrangement and refund my money. She spoke over me and kept saying she couldn’t refund my money. Finally, she stated she would call the florist that sent the arrangement and have them resend another. Again I stated no I did not want another arrangement sent. I told her to call me back.
• At 1:00 pm I never received a call back, and I called back. Again I explained what I wanted to happen and what happened? She disconnected me (may I suggest you listen to these calls).
• I immediately called back and spoke to a Miguel. Let me say that he was rude and raised his voice to me. I was not getting anywhere so I asked for his Supervisor. He wasn’t going to transfer me to his superior, he kept saying he would call the florist (why wasn’t this done after my first call). I insisted he transfer me to his Supervisor. (again listen to his call). I was put on hold for 8 minutes and he never once came back to provide me with any information. Once he got back on the phone he indicated that he tried to transfer me to his Supervisor, but couldn’t. He stated he called the Florist and they would give me a 10.00 discount. I indicated that I did not want another arrangement sent that is not up to par with my standards. I told him I was typing this email and I will be sending to the BBB. Well what do you know, he now stated he could transfer me to the Supervisor. I stated no and told them to call me.
• All of the CSR that work for you are unprofessional and have no Customer Service background. I am a Manager of a 400 seat financial CC and if anyone was treated the way I was then they would not be working here.
• It is now 2:52 and no call back?
Please contact me as I need to resolve this. I will be sending this to the BBB and blast this over face book and on the web.
Well to add to this I did get a call from a manager who was equally as rude as the CSR's I spoke to. At one point she stated "Since you are in a Call Center, do you tell me you always do what the customer wants" Obviously she doesn't understand the expression "THE CUSTOMER IS ALWAYS RIGHT!" STAY AWAY FROM THIS PLACE! See attached photo's. $64.00 for this!
This company is so fraudulent! I am reporting them to the better business bureau! I placed an order online this past Sunday, to be delivered on Monday. It didn't happen. Someone called me to say 'we can't deliver flowers because of the quality of flowers we have right now' ARE YOU KIDDING ME? So they said they would give me $5 off of my order and try to deliver again the next day - AGAIN, ARE YOU KIDDING ME>? So 2 days later, my sister STILL did not recieve flowere, but they charged my card $65! And refuse to refund me! I am filing a dispute with my cc company, but MOST OF ALL I WANT TO WARN EVERYONE OUT THERE THIS COMPANY SCAMS. THIS IS NOT A LIGITIMATE COMPANY AND DO NOT ORDER A THING FROM THIS ONLINE COMPANY.
ATTENTION PEOPLE: EASY AS 1 2 3 ASK GOOGLE TO LOCATE A FLOWER SHOP IN THE ZIPCODE YOU ARE WANTING TO SEND FLOWERS & VIOLA YOU W/FIND A REAL BRICK & MORTAR FLOWER SHOP! U W/SAVE ATLEAST 20O% IF NOT MORE BECAUSE BY THE TIME JUST FLOWERS TAKE'S YOUR MONEY & GIVES IT OVER TO THE REAL FLOWER SHOP, U JUST MIGHT BE SENDING YOUR LOVED ONE A 10.00 LOOKING BOUQUET, INSTEAD OF A WORTHY 50.00 BOUQUET!
I AM A TRUE FLORIST & THIS COMPANY TRIES TO SCAM US ALL THE TIME & THEY ALSO HANG UP ON US!
JUSTSAYNO.COM IS MORE LIKE IT:-)
refused to honor guaranteed delivery
father died a little over one month ago. I am my mother's only child and her only support system. She is living alone about 2000 miles away. Try as I might, I was not able to travel to her home to spend Mother's Day with her. Thus, this Mother's Day my mom would not only be grieving the loss of her husband but be spending the day alone.
I decided to try to cheer her up a bit and send her a bouquet of flowers. I ordered the flowers on the Tuesday before Mother's Day and requested that the flowers be delivered on Friday. I did this so if there were any problems with the delivery that there would be an additional day available to correct the problem and get the flowers delivered.
The flowers were not delivered on Friday as scheduled. I received no notice from FTD that they did not fulfill the order as promised.
I find out on Saturday that no flowers have been delivered to my mother. I call FTD.com and stay on hold for 35 minutes. While on hold I listen to a message over and over again telling me that it is not too late to get flowers delivered for Mother's Day, they can deliver on Sunday, etc, etc, etc. When I finally get someone to answer the phone the FTD person tells me that my mother’s flowers are "scheduled to be delivered". And that's all she says. I inform her that it is already getting fairly late where my mother lives and “Dale” (the “customer service” person with FTD) says that she knows this and that my mother’s flowers will get to her “sometime next week”.
I explain to Dale that this is not acceptable and that FTD needs to make this right and get flowers to my mother for Mother’s Day. Dale refuses. I inform Dale that this issue needs to be resolved, I explained to Dale the circumstances regarding my father’s death, etc and Dale states “don’t get no attitude with me”. I had not had any attitude, had not raised my voice, I had simply stated that I required that this issue be resolved.
I asked to speak with Dale’s supervisor. She argued with me for over five minutes and then finally put me on hold for another 10 minutes. Then Tiffany the supervisor picked up and said that there was nothing that FTD.com “is willing to do” to resolve this situation. Tiffany said that “all florists nationwide are working tomorrow” and that she will try to get someone to deliver. I explain to Tiffany that my mother lives in the bible belt. Florists there do not work on Sundays no matter what day it is.
Tiffany informed me that I did not know what I was talking about and continued to tell me that this was not FTD’s fault, it was the fault of the people who were supposed to “mail” the flowers. I informed Tiffany that I did not order flowers that would be several days old after being “mailed”, I ordered “fresh” flowers for my mother. Tiffany then stated that she would refund my money and that I could just “figure out something” myself as to how to get my mother some flowers for Mother’s Day. I asked to speak with Tiffany’s supervisor and she said no.
At this point I was so upset I had to let my husband continue with the conversation because I was in tears.
My husband then began to speak with Tiffany who told him that she could find a florist to get flowers delivered to my mother. She makes an attempt and then comes back and tells him that no florists are open for deliveries in my mother’s area. This is the same thing I had already said to her but she never bothered to apologize for arguing with me about this. Tiffany then states that she is authorized to do nothing but refund our money. My husband asks to speak with Tiffany’s supervisor.
First Tiffany states that she is the only supervisor in the building. Then she states that no supervisor can do anything more than she can. Then Tiffany says she doesn’t have a supervisor. Suddenly she puts my husband on hold and miraculously her supervisor, a person named Vicki Morgan, is on the phone.
Vicki makes an attempt to help but says that there is no way for them to process an order to get to my mother in time for Mother’s Day. Vicki states that although their own recording states that you can order flowers still, that the recording is not true. Vicki also states that this is all our fault because if I had read the description of the item I chose for my mother that it clearly stated that the flowers were not being handled by FTD, they were being mailed by someone else and that if I wanted a guarantee that the flowers would be there on time I should have chosen something that FTD handles themselves. Vicki states there is a clear warning about this
Here’s the link to the item:
http://www.ftd.com/528/catalog/product.epl?product_id=FU18
I don’t see a clear warning that these items will not arrive by mother’s day. I don’t see a notice that we shouldn’t order these tulips if we actually want our loved one to receive the item on time.
Moving on….
Vicki comes up with a plan that she SWEARS will work. She states that FTD.com and JustFlowers.com are actually affiliates and part of the same company. She states that if we will let her cancel our FTD order that we can call Just Flowers and that they GUARANTEE delivery for Mother’s Day. Vicki states that Just Flowers is the ONLY way we can get the flowers to my mother.
We are very nervous about this idea. Vicki states that she won’t call over to Just Flowers, she won’t take care of it herself, that we have to take care of it. Without any other choice, we decide to go to Just Flowers. Vicki gives us a number to contact her directly if there are any problems, states that she will be available on Sunday if there is a problem and assures us that delivery with Just Flowers is GUARANTEED.
We call Just Flowers and speak with John Long. John gives us a little different story than Vicki did but he does assist us. John states that Just Flowers cannot guarantee a delivery time but does guarantee a delivery DAY. He tells us that any arrangement we order will be guaranteed to be delivered on Sunday, May 13, 2007.
We start placing our order and realized that FTD’s solution was for us to go to Just Flowers and pay twice as much for an arrangement. Regardless, we proceed. We make arrangements for flowers to be delivered to my mother. John Long GUARANTEES that the flowers will be there on Mother’s Day.
Sunday arrives and I speak to my mother. No flowers. We contact Just Flowers and speak with Ebony. She states that they called their florist in my mother’s area and left a message because the florist is closed today. NO one bothered to contact us by phone or email letting us know that they didn’t fully process the order. We explain the entire history of what has happened to Ebony. Ebony made it very clear that she was not the least bit concerned over what had happened. She simply stated that she would refund $10.00 off of our purchase price and they would “guarantee” they’d deliver the flowers tomorrow. Or she said she’d give us a refund and leave us high and dry when it comes to getting flowers to my mother for Mother’s Day. That was it. No flowers, No apology, no apology bouquet. Nothing. We asked to speak with Ebony’s supervisor.
Ebony said her supervisor wasn’t in. Then Ebony said her supervisor wasn’t available. Then she said she’d have her supervisor call us “whenever they are available”. Then she said that her supervisor was there but couldn’t come to the phone. My husband informed her that he would like to be put on hold and wait for her supervisor. (Note the chain of lies. Supervisor goes from “not in the building” to “not coming to the phone”.) Ebony put my husband on hold but never got her supervisor.
My husband calls back to Just Flowers and speaks with Christina. Christina was the only person working on Mother’s Day who was polite, told the truth and did exactly what we asked. As soon as she picked up my husband asked to speak with the supervisor and Christina got her on the phone.
Heidi, the supervisor, spoke with my husband at length. We told Heidi that we felt that after all we have been through with FTD and Just Flowers that a $10.00 off discount was not our idea of resolving the issue. Heidi stated that she could refund the money but she would not send an apology bouquet or an apology of any kind to my mother unless we paid in full (minus the offered 10 dollars) for the original botched order. Heidi was informed that we were guaranteed delivery and she stated that Just Flower’s policy is that delivery is NEVER guaranteed and that she cannot make up for an employee telling us something if that something was against their policy. She would take no responsibility for what John Long or Vicki Morgan had promised us because their promises were a violation of their company policy.
We asked to speak with Heidi’s manager. Heidi tried very hard to not have us speak to her manager but she did relent and state that she’d have him give us a call. The manager did eventually call. Danny Kaufman did eventually contact us at home and he stated that he was the “highest ranking customer service manager”. He stated that he had no supervisor himself. He was rude, would not resolve the issue and supported every single thing that Just Flowers and FTD.com had done in handling this situation. He refused to send an apology bouquet to my mother. He said he would rather write her a letter instead. We were not interested in my mother receiving a form letter from an individual who wasn’t even interested in correcting such a huge blunder. Also, we wanted my mother to receive flowers as her mother’s day gift, not a letter from a complete stranger. We declined his offer to write my mother a letter instead of sending her flowers. We asked repeatedly to speak with Danny Kaufman’s supervisor and was told over and over again that he did not have one.
My husband did ask Danny Kaufman why it was that he was willing to send my mother a note and not a bouquet. Was it because it would cost money to deliver flowers as a way of apologizing for messing up her flower order? Danny Kaufman stated “I’m not going to walk into that trap”.
So here we are with no flowers on Mother’s Day for my mother. We called Vicki Morgan back with FTD.com. She stated she would be available today if there was a problem. She’s not in and not returning any messages.
Eventually through our credit card company we should be able to get all of the monies refunded. Both FTD.com and Just Flowers were resistant to issuing refunds and Just Flowers refused until we went up a few rungs on the supervisor ladder. The issue here wasn’t the money, it was trying to get flowers to my newly widowed mother on mother’s day. Through this ordeal we never cussed at anyone, never called anyone names, never screamed. We were firm and steadfast in our resolve to get flowers to my mother for mother’s day.
In return, we were repeatedly lied to, we were argued with, I was called a name by one of the FTD staffers (Dale) and I was insulted by Tiffany. We endured much verbal and emotional abuse all because 2 floral companies (who are obviously part of the same company) wanted to take money for flowers that they did not intend to deliver.
The irony of this whole situation is that floral companies are successful because they offer the product of sentimentality. Sending flowers as a way of expressing the sentiment of love, appreciation, apology, and caring. Yet, these same floral companies expressed no sympathy or empathy over our situation and were not willing to use their own product to express the sentiment of how deeply they regretted the mistakes that took place. They advertise for you to send flowers as a way of saying “I’m sorry” but feel that it is an unnecessary step when they are the one who has committed the offense. We were more interested in their sentiment than we were in their refunds or 10 dollar discounts.
Order flowers with express delivery. Never came. I call company and all they can say is we had your order.. dont know anything. Here let me put you on hold for an hour. Got a customer service email saying sorry but they cannot check on orders
JustFlowers failed to deliver for my mother on Mothers Day in 2016. I've been trying to unsubscribe to their mailing lists on a monthly basis since then. My mother died this year and I want to be removed from their spam lists once and for all.
I have unsubscribed from the mailinglist for at least 10 times. I have put the emailadress on my spamlist and blocked it many times... And I still receive promotions 4 times a week. VERY annoying!
I am living in the Netherlands and have no interest at all in ordering flowers in the US, that was 8 years ago that I used their service once...
Stop sending me [censored]ing emails [censored]! [censored] you
was suppose to delivered on Wednesday..this is Saturday and still not delivered. I have called every day but I get a run around. I payed for express delivery. Can anyone do anything? order 9681594 my order was placedonMonday Jan16 at03 ;01
I ordered birthday flowers, birthday balloons, and a medium box of chocolate. Received was a cheap version of flowers. valentine I love you balloons and a cheap box of old chocolates. Just flowers refused to give us florist name. Told us it was a florist nearby in Williamstown NJ
Date of incident is 11-30-22
After multiple attempts to unsubscribe from the email list, I still get daily emails.
I placed an order on 7 May 2011 with JUSTFLOWERS.COM after the company I had origianally placed an order with informed me that they would not be able to deliver. JUSTFLOWERS.COM accepted the order for 8 May 2011. On 9 May 2011 at 8:08 PM I received an email from JUSTFLOWERS.COM stating that they were not able to deliver and would deliver on 10 May 2011. I called JUSTFLOWERS.COM 5-6 times attempting to cancel and the automated customer support system hung up on me after wating 5 minutes for a representative. Prior to hangning up the recording suggested that I submit my question to thier web site which only offered options to change the delivery date. I then sent an email to JUSTFLOWERS.COM to cancel the order for non-performance. After checking my email on 10 May 2011 i did not find an acknowledgement of my request to cancel the order and called JUSTFLOWERS.COM. The representative explanined that they had canceled my order and would reverse the credit card charge in 1-4 business days. my recommendation is to stay away from JUSTFLOWERS.COM.
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Save your selves alot of hassle and money, google or mapquest a LOCAL florist in the area you want to send flowers. You will recive friendly service and will get more for your money. Any of these "order gatherers" will add a service charge, delivery charge, and anything else they can think off, and then send the order to a local florist anyway. The florist recives the order for the amount of the bouquet ordered, they DO NOT get the delivery charge, or the "handling fee" . The local florist then has to subtract their delivery fee OUT of your order, so your $45 arrangement is now a $37 arrangement, or less depending on the florists delivery charge. No wonder the arrangement looks smaller or "skimpy" compared to the picture you saw when ordering. Remember too, in the pictures, ALL the flowers in the arrangement are in the FRONT to make the arrangement look even fuller. If a florist followered the picture exactly your arrangement would be empty in the back. Just a bit of advice from a one time florist.
I placed an order this morning for flowers for my mother's birthday. Guaranteed delivery by 1pm. No delivery. I have been on the telephone with 3 different service reps/supervisors who, due to complete insensitivity and unwillingness to listen, got my blood boiling to the point that I was literally yelling at them over the phone. Finally a lady named Tiffany assured me the order would be delivered by 6pm.
At 5:00 pm, they called me to tell me the flowers wouldn't be delivered (gee, should I be surprised?) I ask for my money back, get offered a $10 rebate and a later delivery date. I explain that because of them, my mother will not get a birthday gift. Talk to another person, same thing. Finally get so mad I demand to talk to someone who can give my money back. While on hold, I found all the complaints listed above. So when "Angel" finally took me off hold I told her all about the complaints I had just found on the internet, told her I was not going to continue going in circles with someone like all of the others who have made their complaints public, and then said "I want to speak with someone who can return my money NOW". She verified my e-mail address and told me I would receive confirmation of the payment cancellation. End of conversation. Now let's see if I get my money back.
NEVER, EVER order flowers from these people. If I can help with an FTC complaint or even better, a lawsuit, please post how to contact the appropriate person!
Overview of JustFlowers.com complaint handling
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JustFlowers.com Contacts
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JustFlowers.com phone numbers+1 (800) 715-2215+1 (800) 715-2215Click up if you have successfully reached JustFlowers.com by calling +1 (800) 715-2215 phone number 0 0 users reported that they have successfully reached JustFlowers.com by calling +1 (800) 715-2215 phone number Click down if you have unsuccessfully reached JustFlowers.com by calling +1 (800) 715-2215 phone number 0 0 users reported that they have UNsuccessfully reached JustFlowers.com by calling +1 (800) 715-2215 phone numberCustomer Service+1 (800) 777-1911+1 (800) 777-1911Click up if you have successfully reached JustFlowers.com by calling +1 (800) 777-1911 phone number 0 0 users reported that they have successfully reached JustFlowers.com by calling +1 (800) 777-1911 phone number Click down if you have unsuccessfully reached JustFlowers.com by calling +1 (800) 777-1911 phone number 0 0 users reported that they have UNsuccessfully reached JustFlowers.com by calling +1 (800) 777-1911 phone numberOrder+1 (800) 880-5921+1 (800) 880-5921Click up if you have successfully reached JustFlowers.com by calling +1 (800) 880-5921 phone number 0 0 users reported that they have successfully reached JustFlowers.com by calling +1 (800) 880-5921 phone number Click down if you have unsuccessfully reached JustFlowers.com by calling +1 (800) 880-5921 phone number 0 0 users reported that they have UNsuccessfully reached JustFlowers.com by calling +1 (800) 880-5921 phone numberFlorists+1 (213) 867-0630+1 (213) 867-0630Click up if you have successfully reached JustFlowers.com by calling +1 (213) 867-0630 phone number 0 0 users reported that they have successfully reached JustFlowers.com by calling +1 (213) 867-0630 phone number Click down if you have unsuccessfully reached JustFlowers.com by calling +1 (213) 867-0630 phone number 0 0 users reported that they have UNsuccessfully reached JustFlowers.com by calling +1 (213) 867-0630 phone numberInternational Customers800 570 0447800 570 0447Click up if you have successfully reached JustFlowers.com by calling 800 570 0447 phone number 0 0 users reported that they have successfully reached JustFlowers.com by calling 800 570 0447 phone number Click down if you have unsuccessfully reached JustFlowers.com by calling 800 570 0447 phone number 0 0 users reported that they have UNsuccessfully reached JustFlowers.com by calling 800 570 0447 phone numberCALL US ANYTIME800 716 7559800 716 7559Click up if you have successfully reached JustFlowers.com by calling 800 716 7559 phone number 0 0 users reported that they have successfully reached JustFlowers.com by calling 800 716 7559 phone number Click down if you have unsuccessfully reached JustFlowers.com by calling 800 716 7559 phone number 0 0 users reported that they have UNsuccessfully reached JustFlowers.com by calling 800 716 7559 phone numberOrder By Phone800 777 1911800 777 1911Click up if you have successfully reached JustFlowers.com by calling 800 777 1911 phone number 0 0 users reported that they have successfully reached JustFlowers.com by calling 800 777 1911 phone number Click down if you have unsuccessfully reached JustFlowers.com by calling 800 777 1911 phone number 0 0 users reported that they have UNsuccessfully reached JustFlowers.com by calling 800 777 1911 phone numberCustomer Service(800) 290-5919(800) 290-5919Click up if you have successfully reached JustFlowers.com by calling (800) 290-5919 phone number 0 0 users reported that they have successfully reached JustFlowers.com by calling (800) 290-5919 phone number Click down if you have unsuccessfully reached JustFlowers.com by calling (800) 290-5919 phone number 0 0 users reported that they have UNsuccessfully reached JustFlowers.com by calling (800) 290-5919 phone number
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JustFlowers.com emailsmanager@justflowers.com100%Confidence score: 100%Supportservice@justflowers.com100%Confidence score: 100%SupportService@Justflowers.Com100%Confidence score: 100%
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JustFlowers.com address11999 Vicente Blvd, Ste 340, Los Angeles, California, 90049, United States
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JustFlowers.com social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all JustFlowers.com contacts
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