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JPMorgan Chase Bank

Posted: Apr 12, 2017 by    


Complaint Rating:  0 % with 0 votes
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I am absolutely furious and this entire process, it has been extremely painful and full of delays and incompetence with the latest call being the most infuriating. We have been waiting for weeks to get the check released to pay our contractor. By the time anyone told us we had to go through this BS process all the work had been done and completed and we were invoiced by the contractor...First, the time it takes to get an 90% work completion inspection and the breakdown between what they agree is approved then to change their mind and schedule a second inspection is bad enough...then to say they will send us the check made out to the contractor and us as owners, to be requested by myself to remove us from the check and send directly to the contractor to save time since it has already dragged on for weeks...to be told this was not a problem and it would be overnighted via Fedex directly to the contractor...then, incompetence strikes again, they do eventually get a check printed and Fedex to the contractor, only it goes to the contractor made out to us and NOT the contractor...now, they tell us we have to submit a written note to them online stating we want them to make the check out to the contractor and send directly...only adding even more time to this ridiculous process leaving us having to tell an already frustrated contractor that this check will be delayed again...additionally, even the work completion inspector mentioned how incompetent this process is for them.
Complaint comments Comments (0) Complaint country United States Complaint category Banks

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JPMorgan Chase Bank Logo JPMorgan Chase Bank
Customer Care Service
270 Park Ave
New York
New York
United States - 10017
+1 877 242 XXXX
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