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JPMorgan Chase Bank /

1 Duluth, GA, United States Review updated:
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I am absolutely furious and this entire process, it has been extremely painful and full of delays and incompetence with the latest call being the most infuriating. We have been waiting for weeks to get the check released to pay our contractor. By the time anyone told us we had to go through this BS process all the work had been done and completed and we were invoiced by the contractor...First, the time it takes to get an 90% work completion inspection and the breakdown between what they agree is approved then to change their mind and schedule a second inspection is bad enough...then to say they will send us the check made out to the contractor and us as owners, to be requested by myself to remove us from the check and send directly to the contractor to save time since it has already dragged on for be told this was not a problem and it would be overnighted via Fedex directly to the contractor...then, incompetence strikes again, they do eventually get a check printed and Fedex to the contractor, only it goes to the contractor made out to us and NOT the, they tell us we have to submit a written note to them online stating we want them to make the check out to the contractor and send directly...only adding even more time to this ridiculous process leaving us having to tell an already frustrated contractor that this check will be delayed again...additionally, even the work completion inspector mentioned how incompetent this process is for them.

Apr 12, 2017
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  15th of Jul, 2017
Agree Disagree 0 Votes

Dated 7 15 17. I experienced exactly the same unbelievably aggravating inexcusable incompetence (or perhaps intentional delay) from I wasted an extraordinary amount of time trying to recover insurance money from them to pay my contractor. I had to pay the contractor myself because the contractor walked off the job (all of which was a huge problem due to a pending divorce and the fact that I was waiting to get work done to list house). I was told I needed one document (a contractor license) then told the next day by a different agent that they would waive the requirement because Illinois doesn't provide carpenter licenses but was then told I needed one again and that there was no waiver in my file. I was later told that the contractor bid was rejected because we hadn't signed it, but when I sent it countersigned I was told it was illegible, then told it was fine, and then told again it was rejected as illegible. After that, they finally sent out an inspector who said my job looked great and was 100% complete. But ... one of their agents said they didn't have the report. Then they said the inspection wasn't complete and demanded a report from a date that there was no inspection . Then I heard from their inspection company that they talked to the inspector who confirmed the inspection wasn't complete but in the same message asked for the inspector's name and contact info (but she had talked to him????). Fortunately, I had the inspector send me a copy of the report and it looks like after many many weeks I may finally receive the funds. My mortgager is Citizens One. This stupid place is a third party administrator and should be investigated. Jennifer Murphy Park Ridge Illinois

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