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Jetstar / they changed our departure and destination city!

1 Australia Review updated:

After deciding not to attend a friend's wedding, we found cheap flights on Jetstar which meant that my husband, daughter and I could fly return from Melbourne to Sydney for $320.

The booking went through as above - I'm not stupid and so I KNOW I selected our departure to be Melbourne (bloody Avalon) and destination as Sydney with the return flights in reverse.

We are due to travel this coming week and so I have just checked the itinerary to confirm what time we needed to be at the airport for departure - I knew we were leaving at the crack of dawn because that's when the cheap fares were available.

I have just discovered that the departure and destination were reversed on the itinerary and because I have only just discovered this now, Jetstar will do SFA about it. Nothing, won't budge, refuse to be even decent and try and negotiate.

I have discovered on another website that others have had similar experiences. Apparently, it has something to do with hitting the 'BACK' button when selecting flights (something I know I did as I was trying to get the best price). When the 'BACK' button is pressed, Jetstar computer systems, in their infinite wisdom, randomly change your departure city. In my case, our departure and destination cities were swapped.

Yes, people can tell me that I should have checked the itinerary straight away (even though it took 2.5 hours for it to be sent through after I made the booking) and that Jetstar are clear in their policies on changes not being able to made without sending you broke. I know. I also know that Qantas would at least try to help make this situation a little better. We are all but broke. We shouldn't be taking this trip but we've been away from family and friends for a long time and this seemed like the perfect opportunity to catch up with everyone. At $320 for 3 people, return, it was do-able. Now we've been left with the choice of either forfeiting the tickets (and therefore the money) or making a change which will cost us another $390! It would have been cheaper to just fly Qantas.

We will NEVER be flying Jetstar again.

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  • Po
      31st of Oct, 2013
    0 Votes

    I too have been given reversed travel itinerary.I booked Melbourne to Hamilton Island with return Hamilton Island to Melbourne.They said that because I paid it is my fault as I didn't correct the itinerary, the itinerary disappears after about 30 seconds, (not enough time to hook up to the printer), and I tried to save the page at that time, to no avail...There was no itinerary sent with the payment page, I was not even able to check the my account page, as itinerary isn't sent until payment is made!!!how can I check the itinerary before payment????Customer service say's they are sorry and understand my predicament BUT I have to pay or lose!!!Well, I refuse to pay for their mistake, and will take further action, even big companies have to admit when they make mistakes.

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