JCPenney / appliance

United States

Cancelled an appliance order partially paid with a JCPenney gift card. Representative said the gift card balance will be refunded back to the same gift card. Checked the gift card weeks later still $0 balance. Then I got a check from JCPenney for the refund amount, deposited into the bank and guess what, it bounced and I am out $16 in bank fee. Call JCPenney appliance again, on hold for 60 minutes then got disconnected. Check the gift card balance still $0. The appliance department is such a mess that it should be shut down.

Dec 27, 2016

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