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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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JC Penney misleading advertising

And never order from their catalog. They didn't offer the items I wanted in the store, but said they were available online. Even though I planned to order online, since I was in the store already I decided to buy the new ($3) catalog since it came with a $5 coupon "good for catalog orders or orders from jcpenny. com". Unfortunately when I placed the order online, the promotion code didn't work, so I called customer service. They said the code was not for $5 off, but instead for free shipping. So I said great, give me the free shipping. They said it had to be for items from the catalog and the items I wanted were in the catalog, but that the cost of the very same items from the catalog rather than online would cost me more than the cost of the s&h I would be saving!?! So I said then ship it to the store and i'll just pick it up. Only to find out that they charge almost as much if I pick it up at the store as if I had it delivered to my home. Somehow it costs them exactly the same wether they toss it on the daily truck from the warehouse to the store, as it does to have ups deliver the item to my door. I swear this is the last time I shop there.

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8:30 pm EDT
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JC Penney ring sizing

My son purchased a ring for me for my 60th birthday. I took the ring back to the store to have it sized(they only sell size 7 rings)for my index finger. I ask if I could bring my own gold in so they would not have to stretch the ring, I was assured that they do not stretch but they add gold to the ring to enlarge it.

I went to pick up the ring and the band was so thin it was like a wire around my finger. I refused to accept the ring becasue I knew from personal experience that it would bend very easily as thin as it was. Jc Penny agreed to rectify the problem by adding gold to the ring to make the band stronger, I picked it up today and the band is still about half the thickness it was when it was purchased.

Not only is the ring unwearable, the band is out of proportion with the stone.
It is quite a large tiger eye with diamonds and I feel the band needs to be as large as it was originally for it to be a satisfactory sizing.

The manager of the jewelry department even accused me of lying about her telling me that they add gold for enlarging the size of the ring.

My son and I both are very upset as he bought this ring as a special gift for my birthday and I will nevcer be able to wear it.

I am at a loss as to what to do to get this matter handled properly.

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8:10 pm EST
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JC Penney tired of my supervisor!!!

I just I want to make my complaint public I move a year ago from washignton dc to houston and I start to work in another jc penney here my old supervisor left because she had big problems with the assistant manager because he's a perfect jerk... Since she left everything change! In less than two months I have 8 write ups warnings when I have'nt done anything the new supervisor doesnt know what she's doing she does'nt know how to treat her associates and im feeling that she's racist. She really is! I spoke with the store manager and he never pays attention on me! Im tired of that situation and I dont know what to do I been for 5 years in the company and this is the first time that something like that happens to me...

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charlina leeva
Mission Viejo, US
Jul 12, 2009 11:14 pm EDT

I am not surprised by what you have experienced in the JCPenney company. Unfortunately, JCPenney has a very long history of being racist to their associates as well as the customers. Look at the woman who went to the Southern CA store salon. She came in to get her hair dyed and the receptionist told her "we don't do hair like yours" referring to African Americans. The complaint went to the District Office. Well, since the district manager who was from the deep south and he didn't see anything wrong with what the receptionist told the customer-instead the company, district manager and store manager orchestrated a letter stating that the receptionist just meant "that their salon was not equipped to do your hair" Of course this is when Gloria Allred came to her rescue.
I was an associate of JCPenney for 11 years. I came forward with information regarding an upper management associate's unethical and illegal behavior after months of complaining they launched an investigation and the person was dismissed. I then suffered extreme retaliation-because I came forward. And by the way it wasn't like I could ignore his behavior as he would say he would blame things on me. When he was dismissed it benefited quite a few people because of his racist attitude and unethical behavior many people's jobs were in jeopardy. These same people have not shown any support which I understand they are afraid of losing their jobs. However, as long as JCPenney and companies like them do not have people come forward they will have the freedom as they think they do now to retaliate, cover-up harass employees. Also, want to add that the company's racist attitude can be illustrated by the fact that they continue to promote people to district management positions in their biggest market in the company (Southern California, including LA) with management from the south Louisiana, Oklahoma or Iowa not one DM has been from the diversified market of Southern California. Do they want us to believe that they can’t find talent here in CA? Does JCPenney have a prerequisite for promotion to upper management positions that they must have an accent from the Deep South?

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JC Penney smell on furniture

Bought bedroom furniture from jcpenny 2 weeks ago. About an hour after the delivery men left, this smell started in the room. It is horrible. I thought it was the wood itself, but its not... It the finish on the wood. I have tried every remedy I can think of and have taken a million suggestions and nothing works. It still smells as bad as the first day we got it. I have not been able to sleep in my own bedroom because the smell is so bad that it makes me physically ill.

I am at my wits end with this

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11:51 am EST
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JC Penney charging late fees

I paid off my penny's card in nov 08. In dec of 08 I made another purchase but I did not receive the staement until jan of 09 they charged me a late fee for items purchased in dec but I didn't receive the statement yet, some foreign guy answers and argues that I should of made a payment for dec. I did not have a balance so why would I make a payment. First off I am sick and tired of trying to do business with someone who can't speak english and two them charging a fee for something that is not there.

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bajaskier
Fond du Lac, US
Jan 19, 2009 2:34 pm EST
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Make sure this is not GE MoneyBank. Penny's tends to use them. If so...

a.k.a. GEMB, GE Moneybank, GE Money, CareCredit, Kwik Comfort, JC Penney Credit, others.

First:
Contact the Office of Thrift Supervision at www.ots.treas.gov
For some reason, GE listens to them.

Next, go to www.complaintsboard.com. Do a search on CareCredit, GEMB of GE Moneybank. You will notice they have a running scam.

1) Their offer is for interest free financing if the balance is paid in full after x-months, usually 18-24.

2) No matter if you mail in your payments, have autopay from your charge card, or direct debit from your bank account, GE will ALWAYS claim they did not receive your payment, or received your payment late. Why? Then they can add late charges! And of course, your last payment is always lost, therefore “you did not pay-off your balance in the predetermined time frame”. Then they try to collect a huge interest payment effective from the inception date.

3) You cannot contact the company via e-mail; they ignore e-mail.

4) You cannot get a response via snail mail; they ignore your letters.

5) If you are willing to sit on hold for 45-60 minutes, and punch in your account number countless times, you may be able to reach a person with a pulse. In most cases, the employees speak/understand English, but are not overly bright.

6) Said person will claim your payment was not received, or received late.

In my case, I had electronic records of every payment. I also paid extra every month. When asked that I provide the proof, I faxed copies of the electronic transaction records as well as e-mailed same. Of course, they "never received it" despite the fact that I was holding the FAX confirmation in my hand and looking at the e-mail receipt.

Advice:
1) If you have entered a contract with these scammers, beg, borrow or steal whatever
amount of money you ACTUALLY owe them. DO NOT PAY INTEREST OR LATE
FEES (unless you actually were late). Send a CERTIFIED CHECK, RETURN
RECEIPT REQUESTED FOR THE AMOUNT YOU CHARGED less any payments
already made. Write your account # and “Paid in Full” on the check.

2) If you did direct debit or credit card payments, close the bank account or cancel the
credit card IMMEDIATELY AFTER the check has cleared or the withdrawal is
posted. They tend to post charge card debits almost immediately.

3) Save all your evidence should they threaten to come after you. However, they won't
because they would lose; I am telling you from experience. I threatened them with
court and was refunded all interest and late fees.

4) Check for class-action suits in your area; there are many going on nationwide.

Here is a letter another gentlemen sent to CareCredit/GE MoneyBank:

To Whom It May Concern:

The purpose of this letter is to file a formal notification of complaint alleging numerous violations of the Consumer Credit Protection Act (15 U.S.C. 1601) on the part of CareCredit, in that CareCredit, aka GE Capital Cons Cardco aka GE Capital Consumer Card Company. GE Capital Consumer Card Co. is a ""creditor"" by definition of 15 U.S.C. 1601-§103-f (Consumer Credit Protection Act) and therefore falls under the federal jurisdiction of the Federal Deposit Insurance Corporation (FDIC). GE Capital Consumer Card Co. has knowingly and illegally: - made a promotional offer of ""interest-free"" or ""deferred interest"" which, by its actions as enumerated below, it had or has no intentions of fulfilling, said offer falling within the definition of Section 226.2 of CCPA.

- levied late fees and finance charges when payments were actually received - and deducted from my bank account - PRIOR to the due date, - charged illegal and exorbitant ""account security"" fees without any form of legal disclosure or explanation as to what those charges may be, constituting a ""surcharge"" under sections 103 and section 167 of the Consumer Credit Protection Act (15 U.S.C. 1601), hereinafter referred to as CCPA. - has instituted retroactive ""terms and conditions"" without proper notification, in violation of § 226.7 of the CCPA. - has provided such ""terms and conditions"" in a format that appears to be a third- or fourth-generation unreadable photocopy consisting of print so small and faded as to be illegible, in violation of § 226.5.

- has made it virtually impossible for customers (clients) to contact them in a timely manner by failing and/or refusing to answer telephone calls for periods of up to 7.5 hours (by placing the customer on hold for such lengths of time) and by failing and/or refusing to provide any means on its web site of contacting CareCredit by email or any other means than an unanswered telephone line. - has acted to quash any meaningful payment inquiries by refusing to provide requested information to the bank upon which payments were drawn, in addition to failing to provide telephone-answering staff as alleged above. DETAILS: Application for the above-referenced account was made under a ""promotional offer"" (Exhibit A - promotional offer), which provided for no interest if the account was paid in full within 48 months.

This agreement was for the issuance of a ""medical credit card"" issued by GE Capital Consumer Card Co, 5300 Kings Island Drive, Mason, OH 45050, to cover dental (oral surgery) expenses in excess of that which were to be paid by the payee's dental insurance. The debt agreed upon was to be $1, 500.00. The first payment was due September 4, 2004 (Exhibit B - statement of payment due).

Payment was received via electronic funds transfer on September 2, 3004 and was deducted from the payee's bank account prior to 2 pm the following business day, September 3, 2004 (Exhibit C - email from USBank, formerly and aka Firstar Bank). The minimum payment on the above account is $45 per month. The defendant states that ""payment is due by 5 pm on the due date"" to ""avoid additional finance charges."" Payment was received and cleared well before that time.

Electronic funds transfer payments through USBank is guaranteed to arrive on the date specificied. This form of payment was chosen specifically to ensure timely receipt of payment, since US Postal Service delivery to and from payee's address is often very unreliable. In four years, I have had no problem with electronic funds transfers reaching their destination late.

The payee then received on Sept. 13, 2004 a ""late notice"" (which bore no postmark and was, in fact, bulk mailed - Exhibits D-1 and D-2 - envelope and late payment notice) claiming that no payment had been received, when in fact, it had. In addition, the payee was informed that a late fee of $35.00 and an ""account security fee"" of $23.25 had been charged additionally. In a document received Sept. 13, 2004, after the contract was entered into, labelled ""Account Security Debt Cancellation Agreement"" (Exhibit E), there is no mention whatsoever of any ""account security fee"".

Payee contends that this ""account security fee"" constitutes a hidden and therefore unlawful interest or finance charge, in violation of federal law. On that date, Sept. 13, 2004, payee attempted to call the phone number provided [protected]) and was informed by a voice recording that ""due to a high volume of calls"" there would be ""a lengthy wait time"". Payee kept the line open and was on hold for 3 hours 47 minutes before finally giving up, unable to speak to single human being during that time.

Additionally, the payee contacted the bank (Exhibit F - email) to notify them of the allegation by GE Capital Cons Cardo that no payment had been received, even though existing bank records clearly documented otherwise. USBank aka Firstar Bank responded to the payee on Sept. 14. 2004 (Exhibit G - email) that it was investigating the matter, then followed up with another communication - also Sept. 14, 2004 (Exhibit H - email) that ""GE Capital Cons Cardco will not discuss customer accounts with third parties"" and suggested that the payee call [protected] - the same phone number which GE Capital Cons Cardo will not answer.

An additional payment of $55.00 was made by the payee and received September 17, 2004 and deducted from the payee's bank account on Sept. 18, 2004 for the payment of $45.00 due October 4, 2004. No statement was received for a November payment, due Nov. 4, 2004; however electronic payment was made and received Sept. 29, 2004 in the amount of $100.00 (Exhibit I - details of USBank transaction printout), even though the payment due was $45.00. For the December payment, due Dec. 4, 2004, an electronic funds transfer in the amount of $100.00 was scheduled to be received Nov. 18, 2004, though the amount due was $45.00.

On November 12, 2004, payee received a statement from GE Capital Cons Cardco (Exhibit G - statement) claiming no payment was received for October and that a late fee of $35.00 had been assessed, as well as a ""finance charge"" of $106.64 and an ""account security fee"" of $22.38. The payee was also informed that the ""promotional offer"" had expired on an unstated expiration date, in violation of the agreement made and the promotional offer (Exhibit A). Also on November 12, 2004, the payee again attempted to call both toll-free numbers provided and was informed by a recorded message that ""due to a large volume of calls"" there would be a ""long wait time."" After 2 hours and 17 minutes, the payee again gave up, and on November 13, 2004, sent this document with a certified letter to the defendant.

In summary, payee has so far paid $400 on a $1, 500.00 debt and is informed the balance is $1, 563.13. All payments have been made and received before the due date. The payee asks for full restitution of the unlawful and exorbitant fees in the amount of $463.13 charged by GE Capital Cons Cardco, as well as all attorney fees and costs pursuant to this matter, and for full reinstatement of the ""promotional offer"" terms which were, and are, part and parcel of the agreement between the payee and GE Capital Cons Cardco.

The payee hereby notifies you, under the requirements of the Consumer Credit Protection Act. [15 U.S.C. 1601], that the aforesaid charges of $463.13 are contested for the reasons outlined above and that no such charges will be paid in the future. Payments will be made to repay the original amount of $1500, as contracted, in the time length necessary to avoid interest fees, per your ""promotional offer."" It is my intent to file legal action - as a class action suit if possible - and to seek full restitution and double damages as provided for in the Consumer Credit Protection Act

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JC Penney charge on my visa

I had signed up for the jc penney rewards program and I was never told this would cost $9.95 a month. I never gave them my credit card number. I do shop jc penney on a regular basis but this was not something I agreed to pay for. It was very misleading inn the fact that this was a free service. I feel if I did not give authorization to use my charge card number, jc penney had no right to do so.
I will call my charge card company and jc penney and file a complaint with them as well. This service they so kindly offerred is fraud as far as i'm concerned and something needs to be done to stop this.

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Holmes.Casa
Dulles, US
Feb 02, 2010 9:16 am EST

I made a large purchase at the Catalog Department (JC Penney - Dulles, Virginia) and the clerk gave me a card and told me to apply to the Rewards Program for additional mailings of coupons/discounts at no cost or obligation to me. I had my daughter sign up and then was informed this was a SERVICE OFFERED THAT YOU HAD TO PAY TO OBTAIN. WHO IN THEIR RIGHT MIND WOULD PAY TO GET A DISCOUNT, ESPECIALLY AT PENNEY'S WHERE THEY SEND ALL THEIR DISCOUNTS TO YOU FOR FREE THRU THE MAIL?

I sent numerous emails to their website customer service link and finally in December I received an email stating that my "Rewards Account was Cancelled"...now it begins...the billings started to hit my Visa card in January and again in February...($9.95). I have never used their services or their discounts. I spent 2 hours on the phone today only to be told my account had just now been cancelled (today) and they couldn't tell me how to get the charges reversed or who in their organization or where in their organization I was to call to have it done.

Navy Federal Credit Union has been great in reversing the charges. I think JC Penney and their Customer Service Department STINKS! Do not get taken in on their Rewards Program! I haven't shopped there since!

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minderbot11
Lafayette, US
Oct 06, 2010 5:47 pm EDT

I agree. I purhcased drapes for my home. After purchasing them I clicked a button on something small on screen that mentioned 10$ gift card or something. The text was in an area about 2" by 2". I thought that by clicking the box I would be seeing more details - not enrolling.

In reality I enrolled.
15 mintues later I called the 800 number to cancle my membership.
They told me I had not yet been entered in the database and they could not cancle me.

I called JC Penney and told them I want to cancle my membership. They told me to call the 800 number I previously called.

I called the 800 number and was told I need to opt out by mail by when I recieved my "membership packet".

I never recieved my membership packet. After returning from an extended vacation and looking at my credit card statements in greater detail I googled "SB *PERFECT HOME SLECT(Services and Merchandise)" and asked that they remove my membership and redact all chargest (from Aug - Oct (3 monthes) They removed the most recent but would not remove the charges from Aug and Sept.

I was not expecting such a hidden-enrollment to be offered by what I thought was a reputable company. Futhermore I am very dissapointed with JC Penney for failing to act on my behalf to remove charges or in some other way compensate me for my time spent dealing with the issues or the un-wanted charges on my card.

In no way did I check a check box indicating I wished to enroll.
Also, I did not recieve the compensation (10 gift card + membership packet) that I was supposed to recieved.

This is clearly not the way to support your customer-base JC Penney. I'm actually fairly shocked that something so shady came from such a formerly reputable company.

I look forward to speaking with higher management in the next 5 to 7 days. (what timelyness!)

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Kathy99302
, US
Mar 18, 2010 6:28 pm EDT

I too, have found charges by JC Penney Telemarketing, bbut the charge on my card was 17.98 ? I am in the process of a complaint against them. I do not believe this !

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SCAMMEDJCPENNEYCUSTOMER
Cleveland, US
Jul 01, 2009 3:21 pm EDT

That doesn't seem ethical for a business to do this either. It's still a scam if you have to call to get free rewards after being charged. They probably only did this because you caught them charging you the money. I don't trust JCP.

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bacardiboi
plano, US
May 13, 2009 1:53 pm EDT

the jcpenney rewards program IS free.

you signed up for an additional program-- fun family rewards, health extras, perfect home rewards, motor plus, or something of the likes.

those programs are 9.95 per month.

look closely at you billing stmnt from your credit card and you will see a telephone number to call, or call [protected], they will help get you to the right group...

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JC Penney very sneaky

The family fun rewards program is very misleading. When you place your order on the JCpenney web page there is information about the jcpenney rewards program and the add says you can earn 10 dollars by signing up and that the membership is free.

When you complete your order you are offered 'Would you like to earn $10 toward this purchase' click yes and it asks if you would like to sign up. click yes and your confirmation explains that you have a free 30 days then the fee is $9.95 per month. (I think that's the right amount)

In any case I now know something isn't right. Your order page redirects you - not the the jcpenney rewards information - but to the fun family rewards program which is different and does cost a monthly fee.

VERY SNEAKY!

I called the corporate office to complain, my jcpenney credit card (they couldn't help me), the company who offers the program (stonebridge something or other) - they were closed for the holiday, So I emailed them to cancel the account. I am waiting for a response.

Everyone should call CORPORATE HEADQUARTERS AND SPEAK TO CONSUMER AFFAIRS [protected] Let them know what you think of their deceptive program.

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JC Penney perfect home rewards program

Somehow they managed to access my account and charge it $9.95 for three months (Nov 10, Dec 8, 2008 and Jan 8, 2009) before I caught up with them. They claim that I agreed to a $10. discount through some e-mail (they used an old e-mail: [protected]@sce.com, which is no longer what I use. I have been using denise.[protected]@sce.com for over a year). I don't remember getting the e-mail and demanded they cancel and give back my money. They (a man named Chris) agreed to cancel but said he could only give me back $9.95. I told him he was ripping me off.

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KAY KIMREY
Charlotte, US
Jan 20, 2011 1:25 pm EST
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same happened to me -all of a sudden 9.95 started being debited from my account - I never signed up for this and I will not shop on line with J C Penney again

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Bill893
Reno, US
Nov 02, 2010 4:28 pm EDT

This happened to me too. I will never shop at JC Penney again because of this. It would be one thing if it was solely an issue of tricking people into joining by misleading and hiding what a coupon will cost you monthly, but their web site also has no way to cancel (if you can even log into it) so the only way to cancel is to call and sit on hold for over half an hour. Shame on you Stonebridge and JC Penney. This is terrible business practice. You just lost a shopper for life.

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Lynne
Ripon, US
Jun 11, 2009 4:34 pm EDT

It's happening to me, too.
I cannot believe these people!
Who do I call so they can keep stealing?

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Julia McConnell
Duncanville, US
Apr 10, 2009 2:35 pm EDT

I have two transactions 03/05/09 and 04/08/09 for $9.95 each and just now found out who it was. I did not request this, whatever it is. I see by the comments I'm not the only scammed!
I will not be ordering from J C Penney anymore if this is not corrected. I have been ordering online and picking up the merchandise in Cedar Hill, 4 miles from my home, but no more.
My email is: windymac@sbcglobal.net
I never accept offers online when I make a order by phone or online. How do I contact you?
PLEASE get this corrected and removed from my Visa card.
03/05/2009 03/06/2009 Sale SB *PERFECT HOME RWRDS(Services and Merchandise) 24692169064000294990246
$9.95
04/07/2009 04/08/2009 Sale SB *PERFECT HOME RWRDS(Services and Merchandise) 24692169097000504204488
$9.95
This was my last transaction with JCPENNEY
01/28/2009 01/29/2009 Sale JCPENNEY CATLG 9821(Services and Merchandise) 24299169028905415043349
$108.51

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Consumer Affairs
Plano, US
Jan 20, 2009 12:48 pm EST
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At Perfect Home Rewards nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number or membership number to us at custrel@aegonusa.com, by fax to [protected] or by mail to 2700 West Plano Parkway, Plano TX 75075.

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JC Penney bogus coupon

I received a coupon from JC Penny before the holidays. It stated that if you spent $20. or more you would receive $10. off. I went out of my way to stop at the store to do some Christmas Shopping and use the coupon. I picked up my stuff and went to check out. The cashier was very quick to point out that the coupon was not valid for any of the items I had. I then read the "micro" fine print. Virtually every department was listed on the coupon as being exempt from accepting the accepting the coupon. It was not even worth the paper it was written on. I know I should have read it prior to going there but I made the assumption JC Penny was a more reputable business than it obviously is.

Realizing I just been had, I got so ticked off I literally dropped everything I was about to purchase, about $400. worth of stuff and walked out. I was definitely not in the mood to deal with that BS. I will never set foot in JC Penny again just on principle. I mailed the coupon back to Management with a letter expressing my dissapointment with the stores desperate attempt to get people in the store. I demanded to be taken off their mailing list and I also told them where they can shove the bogus coupon. I hope their little scam was worth it to them. I'm sure I'm not the only person who received that coupon and got ticked off.

Sincerely Bob from Ohio.

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leonorarango
Miami, US
Nov 13, 2010 9:26 pm EST
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Jc Penny would allow to use their name on the email we trust the name
has strangers looking @ our personal stuff. Now you are not responsible. I dont think so, I was decieved into thinking it was you. SHAMEFUL Leonor Arango 727-320-554o

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Chris
Long Beach, US
Mar 19, 2009 6:35 pm EDT

Have you ever used a coupon before?
If you get a coupon from ANYWHERE; Carls Jr, Kohl's, friggin Burlington Coat Factory there's ALWAYS infinitely fine print at the bottom. Coupons are a way to get you to purchase from a department that is not selling quite as well as expected. There's always a condition for the coupon and they are meant to work out for the potential customers who could use them. Just as you got the coupon and it was no good for you, someone else got it and it was just what the doctor ordered. This is not a JCPenny thing, this is an EVERYBODY IN CONSUMER GOODS thing.
Just because YOU did not think to check out the whole coupon before using it does not mean that you have to act like a D-BAG and ruin the day of the young men and women making $9/hr that have to put up with your crap and clean up after you, then bear the brunt of explaining the situation to their superiors when it was absolutely not their fault.
My retail company went out of business and I am still looking for a job with a family to take care of, but it is inconsiderate, condescending jerks like you who make me almost glad to be not working.
Peace Bob

Chris
Long Beach, CA

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JC Penney online orders

Ok... Well I ordered a pair of pants from jcpenney's online... What a mistake! Not only did they "refund" the order without my knowledge (Which isn't really a refund since you have to wait 1-2 billing statements for it to show up on your account) but they charged it again to my account! They didn't ask me or notify me; they simply added another 25 dollars onto my order and didn't even bother to contact me. So now I have paid 50 dollars for one pair of pants and have to wait 1-2 billing statements for the friggin thing to give me back my money. What a crock of poo (And i'm holding my toungue on this one... I would love to speak my mind but i'm not a huge user of profanity). So beware of anyone who orders from jcpenney's online; they take your money without telling you and don't want to give it back!

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diamo100
White City, US
Mar 26, 2010 2:58 pm EDT
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JCP has lost the art of customer service and they are starting to just rip people off! I'm never shopping with them again I'd try Kohl's they have great customer service and good products for reasonable prices.

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JC Penney rings sizing

I went in to get a ring that was priced 100.00 in the store ad i got the ring it was too small so i asked to get it sized employee was very irritated but still helped me so we determined my size and she told me she would call me when it was back I asked an expected date or how long it would take she said maybe two weeks because the holiday she then told me not to call she would call me three weeks later today I still havent gotten a call so i called the man that answered was very rude and told me that its not here he woud call when it got in and to not call again.. after work i am going to Jc penny

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JC Penney - jc penney hair salon

I worked for JC Penney Hair Salon one time . The health benefits are great not a supplement, you get paid minimum wage or commission . When I got hired I had been working at another salon 13 years I was hired instantly. the same schedule each week. Eight years later I had not worked longer than ayear I was tould I needed a clintele to be hired, I needed to...

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JC Penney jcpenney changing due dates (charged $29 late fee)

I rarely use my JCPenney credit card. I made a purchase on Black Friday (date after Thanksgiving). I was pregnant and due on December 15th. So at the beginning of December I went through and paid all my bills but since I didn't yet have a statement from JCPenny, I logged into my account online and the due date was 12/31/08. I paid the bill in full. I received my statement and it shows the due date of 12/30! They changed from what it showed online early in December. Complete FRAUD. I am writing to the Comptroller of the Currency, the Federal Trade Commission, the Better Business Bureau, and my Attorney General's Office.

It appears after doing some searched online...there have been other recent complaints of this same fraud happening to other cardholders in the last month. This is a planned scheme and is FRAUD by JCPenney and its credit card (GE Money Bank).

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JC Penney changed billing due date w/o notice

I went online today to make my usual credit card payment to JC Penney. That was the first I knew that Penney had changed my online payment date, moved it back into December (my 2nd December payment) and fined me $35 because my payment date had been changed.

I talked to 3 people in Cust. Service & finally found one who gave a darn about customers. She said they didn't notify those who pay online because it was "too expensive." I closed out my account and cancelled an order...but I'm still burned up! This is how retailers are making $$ in a poor economy -- by charging enormous interest rates on charge cards and penalizing customers for "late Payments" by changing the due date without notification.

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SassySeaMonkey
Dallas, US
Jun 08, 2010 1:52 am EDT

Ah so you caught on, too? They've been moving my due date around for the past year or so now. However, I always catch it and pay on time. It is wrong, I agree. They automatically changed payment due dates for everyone at some point last year. Cardholders were notified by mail. Cardholders also had the option of calling and choosing and setting their own new date. The best route totake with resolving an issue like this would be contacting them through the "contact us" link. They have always resolved the issue immediately. Don't even bother calling--the people they have working the phones don't know anything.

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JEM52
Sacramento, US
Jul 26, 2009 3:56 am EDT

I had the same experience. I was traveling and did not realize that the due date had changed. So, for two months in a row, my automatic payment was late, so they increased my finance rate and lowered my credit line. After being a loyal customer for 25+ years, I am now cancelling my account because no one gives a damn. Apparently Penneys is doing so well in this economy that they can drive away loyal customers. By the way, I won't be shopping there anymore.

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jmdumais
Keene, US
Jan 04, 2009 9:36 am EST

Luckily I caught this just in time on the last billing cycle (due early dec) as JCP had moved up my due date by 5 or 6 days (after several years of the same date). This is unconscionable and should be illegal. JCP should be ashamed of themselves for biting the hands that feed them. Dumb. Dumb. Dumb.

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JC Penney won't close account

When I was divorced there was no balance on my credit card thru JcPenney. It was not mentioned in the divorce since neither of us were aware it was still active. I went to apply for a card and was told I all ready had an active account, so I dug out my old records and found my credit card. I used it to purchase a few minor things, the bill came to me in my ex-husbands name and mine. I tried to call them, write them, email them to have my ex's name removed. I was told he was primary and I couldn't remove his name, change the name on the account or close the account. If I couldn't close the account, I could not open my own account. Since he refuses to answer any of my requests to close the account or contact them to change over to my name, I was unable to do anything. 2 years after our separation and divorce he finally had his mailing address changed and the bills went to him. My number was contact so they started calling me. There was just a minor balance on my account, less than $100. In this same month I had ran a credit check and found out the past year of timely payments meant to increase my credit rating was not listed, I contacted them and was told it was because he was primary, it went on his credit history. I was pissed, I not only had not received any credit rating on this account I was paying on, I helped him out! Then no one was able to take his name off the bill so it would come to me, so every bill and notice went to his home and he didn't respond to them, send them back to me or make any attempt to finish this matter.

I have stopped paying on the bill - since my credit rating is not improved, but his is, I can't get a bill sent to me, can't close the account, can't get one on my own, EVERY letter I sent to them - on my letterhead with my name and address was answered by a Dear MR XXXXX, I don't exist to JcPenney. I gave them his attorney' s name and address, told them to contact him and was told they could not discuss matters with someone not on the card without the primary (my ex!) giving them permission.

The sad thing is I am the one who opened the account in my name years ago, he was secondary, so I could develop my own line of credit. When it came in his name I was told by customer service this is the way they do business, it goes to the "head of the house" and being married made him head of household. Little did I know all those years ago it would come back and haunt me.

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bajaskier
Fond du Lac, US
Jan 02, 2009 8:42 am EST
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Here is the problem. Most, not all JC Penney Credit is unfortunately run by GE MoneyBank, a.k.a. GEMB, GE Moneybank, GE Money, CareCredit, Kwik Comfort, JC Penney Credit, others.

Find out if the account is being handled by GE. If so, contact the Office of Thrift Supervision at www.ots.treas.gov
For some reason, GE listens to them.

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JC Penney optical department service

I had to wait in-person 45min just to be told my glasses were not in yet. I went in to see if my glasses were ready for pick up, and the clerk said for me to sign in, which I did. I told her, "I just want to know if the glasses are here yet." And she said 'That is what everyone is here for." As I sat and waited, I noticed that other people were ordering glasses, not just picking up glasses.

after 30min I asked again, and she said I had to keep waiting. After 45min she called my name, checked and told me they were not in yet. I was not happy, and I said, "that is a heck of a way to run a business." She responded with "even children have to wait in line."

she could have just checked quickly to see if my glasses were ready, and if they were I could have waited, if not, I could just have left happily. Or, if they dont want to stop what they are doing to check to see if a customer's glasses are ready, they could have a list of names indicating that the glasses were ready, that is updated each days delivery, and scratch the name off when the glasses are picked up...

What a waste of good will; they did most everything correctly, and the one clerk dropped the ball...

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visionista
Somplace In, US
Dec 17, 2009 8:46 pm EST

So, because you were there simply to "check on something" you should be serviced first? How about the other people who were in front of you in line? When you go to the DMV just to change an address, or get a new picture, are you in and out in 5 minutes? No, you take your number, wait forever, and when it's your turn, it's your turn.

The way you put it, since people are there to order a product, they should have to wait until after you, even though they were there first? Though it, perhaps, wasn't the most polite thing to say, she's correct, even children learn patience. Perhaps you needed that slap in the face of a remark. After all, you admit she wasn't rude, in any way, up until you made a snide, out of line comment about having to wait your turn... Good for her. Though you obviously learned nothing, because only an ### complains about having to wait for patrons, who arrived, and signed in, and waited their respective turns, to be helped.

Oh, and perhaps she did 'just check for ya quick', and then 10 other people wanted the same... well, then that person who was there to be helped, after waiting, now has to be further inconvenienced. How would you like it if she were selling you something and had to walk away from you, numerous times, "just to check something quick" for people.

Learn some patience...

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pinkshottt
fidley, US
Jun 02, 2009 2:24 am EDT

First off I am not using my real name since I do not want this person I am about to complain about to find out!

I would like to complain about the Manager Jessica at the Avon, Ohio salon. The last 2 times I have been there when she has been working she has been very rude and unkind toward me, also the sale signs were not up the 2 times I have been there and the employees that ring in the salon do not know how to ring correctly!

The first time I went there to return something I had a receipt and the stylist that was ringing me out I guess had clicked the wrong item that I was returning and it said this was not returnable so she then called her manager Jessica. Jessica made me explain the situation even though this obviously should have been the stylist ringings job since she had been the one who was having an issue with the register but I explained it anyways. After I explained she asked if I had used it I said I tried it but it was not what I was looking for. So she tried to return the item and it worked, since she clicked the right item but she then looked at me and was like "It doesn't say that it's not returnable" like I was the one who messed up! She should have been saying this to her employee not me the customer!

A few months later...

The most recent time I went I did not have a receipt since I had lost it but I did buy it within the last 30 days. I just wanted to exchange it for something that was the same price, so therefore it was an even exchange. So Jessica came to the desk to ring me out and I told her I wanted to exchange my item for something else she asked for the receipt I told her I did not have it. She then "inspected" my returning item which happend to only be a small shampoo and accused me of using it already which I had not, and even if I had if you try it once you can always return or exchange it if you do not like it! So she looked at me before she decided to do the exchange and said I remember you from a few months back you came in without a receipt then too (which obviously I did not otherwise I wouldn't have had the situation I explained above). I said actually I had the receipt then she was like either way this is the last time you are allowed to return something here with out a receipt! I just took my bag and walked away and figured I would e-mail you on here to let you know what kind of person you have representing Jcpenneys!

Also I want to let you know I happen to work at another Jcpenneys as a receptionist so I know the rules and Jessica did not know this which means if she is treating me this way then she most likely is treating other customers this way too. The only reason I had went to this salon was the first time I had been since I bought it from there and the second time at my salon we did not have the product I wanted so I figured I could exchange it at the Avon one since I was told that they had it.

That manager needs to learn that you are allowed to return an item (provided that we still even sell that item and its not a year or so old and that you didn't use half of it), to make sure the sale signs are up, that there is someone in the front to take care of customers and good customer service!

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JC Penney franklin recliner leather peeling

Bought a recliner in October in November it was peeling the leather finish, similar to the way ford trucks peeled the paint in the 1980's do to bad primer. Had service guy out, he took pictures told me it was quaranteed a year, that it would be repaired or replaced, I would hear from JC Penny that night, after a week I notified Chase, Credit card, the card I made the purchase on. They immediately took my side, taking the item off my account. Pennys finally contacted us, told my wife that the chemicals in my hair caused the problem and that the Warranty wouldn't cover it. I notified the Chase CC company and sent them pictures of the chair and asked how the warranty was determined to be invalid if they didn't take a sample of the chair's covering or my hair? Pennys called again, telling my wife the chair was discontinued model, that we should go back to the store and make a selection of another chair, well, sitting on the floor was the same discontinued chair, and several chairs of lesser Quality. Thay then told me I had to purchase and pay for the second chair before they would issue a credit for it. This was too much for me, I told the manager that he must come pick up the old chair and he told me that I had to do the exchange, thank goodness I had the foresight to use my chase credit card.
we left the store, I notified the credit card company of what had transpired asking if they could convince Penny's to pick up their chair. Next day my wife got another call from JC Penny's, they are picking up the defective chair tomorrow between 9am and 1 pm. I will be video taping the pick up. Also I went on line to the chair's, manufacturer, seems the chair I bought was a discontinued model that J.C. was selling as a New Chair.

ANY ONE OUT THERE THAT IS PLANNING A MAJOR PURCHASE, USE A CREDIT CARD, THE CREDIT CARD COMPANY, SUCH AS CHASE IN THIS INSTANCE WILL DEFEND YOUR RIGHTS, HAD i PAID CASH, i WOULD HAVE BEEN STUCK WITH THIS LEMON.

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jack black 123
Brookfield, US
Feb 01, 2012 2:18 am EST

J. C. Penny should be boycotted for their outrageous screaming commercials. TV networks should refuse to air them. Are there no standards whatsoever?

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JC Penney - sneaky enrollment tactic!

Buyers beware when placing an order on www.jcpenney.com - i've ordered from them in the past without a problem. Today I placed an order in my bosses name for items we need at work and at the end of the transaction is says something like "click here to sign up for a free newsletter and receive $10 off the order you just placed" - so I figured it was worth...

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JC Penney change due date

JC Penney payment has always been due the 3rd of the Month. I have automatic payment sent without issues until they change the date to the 27th of the same month. Two payments in one month? I didn't catch this and was hit with $35 late fee. I heard that GE Money is doing this to everyone to get cash. This is totally unfair and should be investigated by our Government. I am never late on this paymet, and will now never shop at JC Penney's again.

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JC Penney changing due dates

Citibank which administers the jc penney credit account has changed the due dates on december billing cycles to a 23 day cycle from a normal 28 to thirty day cycle. I called the customer service to complain and talked with a man to could not speak english and who also was very rude. I was told that I was not the only customer that had their date changed and this was nation wide. I cancelled my card. I have maintained this account for many years and have no reason to do any further business with them.

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bacardiboi
plano, US
May 13, 2009 2:19 pm EDT

jcpenneys credit account is maintained by ge money bank. not citibank.

also the "normal" 30 day billing cycle was pretty unique to the jc penney card and caused incorrect information to be reported to the credit bureaus.

even in todays electronic wonderland a company that handles this many accounts (millions or more) cannot update your payments in less than 2-5 days. asking for your payment

JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

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- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

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- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

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